Author: Franz Malten Buemann

On the path to attain $16 billion revenue forecast this year, Salesforce is doing whatever it takes to turbocharge the CRM platform and the acquisition of MapAnything will be instrumental. The definitive agreement was signed on April 17, 2019 for an undisclosed amount. With MapAnything, Salesforce… Read More
The post Salesforce Signs Agreement to Acquire MapAnything appeared first on Salesforce Ben.

Duplicates: a perpetual Salesforce problem. I’ve seen duplicates in every single org I’ve ever worked in, even the ones that assured me there were no duplicates! The duplicate problem is made worse by companies that don’t keep an eye on their data quality, assuming that… Read More
The post 6 Salesforce Duplicate Rules You Need To Activate Right Now appeared first on Salesforce Ben.

One-line Pitch: – Clean up, document and drive adoption of your Org. Highlights – Sync your Org/s, Managed Packages and external tools into Elements Org Models for structure, visibility and documentation. – Get unrivalled insights on field usage, such as %filled by record type, last used… Read More
The post Elements Catalyst In-Depth Review [AppAssessor #15] appeared first on Salesforce Ben.

Salesforce Platform app builders will be able to get their hands on two new tools imminently – Einstein Translation and Einstein Optical Character Recognition – both of which will join the fast-growing Einstein Platform Services. It’s all about language with these two new tools, opening… Read More
The post New Salesforce Einstein Dev Tools: Einstein Translation and Einstein Optical Character Recognition appeared first on Salesforce Ben.

We have all heard the sayings “Your impression of someone is made up in the first 10 seconds of meeting them” or “first impressions count” Are these true?…yes! That initial contact/conversation we have with someone triggers your brain to automatically have a thought or feeling… Read More
The post Master Your Interview: The First 5 Minutes, Make or Break? appeared first on Salesforce Ben.

Last week Salesforce started to drip feed us content to get us ready for their Summer ’19 release. Salesforce updates their platform 3 times a year (Spring, Summer, Winter), and whenever this news is officially released, the excitement starts! Salesforce releases are a fundamental part… Read More
The post Complete Guide to Summer ’19 (Including Key Dates & More!) appeared first on Salesforce Ben.

As some of you may have recently noticed, in February 2019, Salesforce updated their Salesforce Certification Guide for taking the Service Cloud Consultant Exam. As part of the update, there are now additional sections, and there is a different set of weighting applied. First up… Read More
The post Service Cloud Certification Guide & Tips [UPDATED 2019] appeared first on Salesforce Ben.

As I have already mentioned in the previous Lead and Account best practice articles, Salesforce standard objects come with a predefined number of features you should make the most of to build scalable solutions. For the third article of this series, I am listing best… Read More
The post Salesforce Best Practices – Contact Object appeared first on Salesforce Ben.

Nowadays, customer relationship management or CRM is more than just a software that’s being installed by businesses. It’s an initiative or strategy that helps companies thrive by handling processes efficiently. Using it, for instance, comes with the benefits of increasing sales, boosting efficiency, and converting… Read More
The post How CRM Can Boost Sales Long Term appeared first on Salesforce Ben.

It’s no secret that there is a vast array of fantastic time-saving and helpful Salesforce Chrome Extensions out there. But how do you sort the wheat from the chaff? For me, Chrome Extensions in general are a big part of my working life and support… Read More
The post 25 Most Popular Salesforce Chrome Extensions 2020 appeared first on Salesforce Ben.