Author: Franz Malten Buemann

The Voice of the Customer (VoC), also known as customer voice and Voice of Customer, refers to the customers’ needs, wants, and expectations as it pertains to a company’s products or services. A Voice of the Customer program captures, analyzes and reports on all feedback… Read More
The post Launching a Voice of the Customer (VOC) Program in 2019 appeared first on Salesforce Ben.

Salesforce announced they will acquire leading data visualization provider, Tableau, in the coming months. This acquisition is a big deal – not just in terms of the $15.7B price tag – but as a significant technology to the platform’s artillery. Salesforce hope that Tableau will… Read More
The post Salesforce Acquire Tableau – Tableau vs. Salesforce Einstein appeared first on Salesforce Ben.

A Salesforce meetup is your chance to meet & build relationships with local, like-minded people within the ecosystem. Whether you want to discuss getting more out of using Saleforce.com or SFMC, configuring for user needs, developing on APEX, or just network and build new connections,… Read More
The post Tips for Attending Your First Salesforce Meetup appeared first on Salesforce Ben.

SalesforceSummaries: a series delivering key insights from Salesforce YouTube videos, to save you time as you keep up to date with the latest technological changes within the Salesforce ecosystem.  Introduction: With the release of Salesforce DX since Winter ’18, there has been a shift in… Read More
The post Salesforce Summaries: Visual Studio Code IDE for Eclipse Users appeared first on Salesforce Ben.

Variety is the spice of life, and it’s part of what makes the Salesforce admin’s job worthwhile. And challenging. I don’t need to tell you that a Salesforce admin plays many different roles. Marches to the beat of many different drums. You could even say,… Read More
The post Become a Salesforce Hero: 3 Steps to Take Your Organization’s Document Automation to the Next Level appeared first on Salesforce Ben.

If you’ve ever had a user say “Oh, you didn’t tell me about this feature or change…..” or the dreaded “I didn’t read that email.”, this post is for you! In this post, I’m combining all my years of experience both as a teacher and… Read More
The post How to Make Important Salesforce Announcements for Your Org That Won’t Be Ignored! appeared first on Salesforce Ben.

What makes an app native to Salesforce? Believe it or not, many Salesforce users and prospects aren’t fully sure what makes an app truly native. In this article, we’ll uncover how non-native applications can be mistaken for native solutions, the definitive criteria of a native… Read More
The post What Is a Native Salesforce Application? 5 Benefits You Can Gain by Going Native appeared first on Salesforce Ben.

Last week at the Salesforce Developer conference, TrailheaDX, Salesforce announced a new product, Salesforce Blockchain. This would enable organizations to build their own distributed ledgers using the blockchain framework. Admins will now be able to build trusted networks using blockchain which is made up of… Read More
The post Salesforce Blockchain for Dummies appeared first on Salesforce Ben.

If your organization is running on Salesforce.com Technologies, you are betting on the right horse in terms of platform security standards – but have you covered all necessary GDPR compliance principles since your initial set up? An increasing number of businesses have reorganized their privacy… Read More
The post Is Your Salesforce GDPR-compliant? 5 Areas You Should Target In Your Org appeared first on Salesforce Ben.

It is not uncommon for Salesforce users and admins to accidentally delete large volumes of data, modify a bunch of records or reconfigure settings. The data could be corrupt by someone’s bad decision to change the data. In the event of data loss, it might… Read More
The post Best Practices to Restore Salesforce Data appeared first on Salesforce Ben.