Author: Franz Malten Buemann

One of the things I was happy to read on the Summer’19 Release Notes is the In-App Guidance for Training, Onboarding, and News feature, that ‘prompts’ Salesforce users with productivity tips without having to leave the tool. Although in Beta, I think this is a… Read More
The post All About New Salesforce In-App Guidance for Training, Onboarding, and News appeared first on Salesforce Ben.

Salesforce offers two types of forecasting: Customizable and Collaborative. You may be wondering why there are two features that serve the same purpose? The quick answer is that one type (Customizable) came before the other (Collaborative). The longer answer is that Collaborative forecasting offers custom… Read More
The post Customizable Forecasting Will Be Retired: How to Switch to Salesforce Collaborative Forecasting appeared first on Salesforce Ben.

SalesforceBen.com turned 5 a few months ago. What started off as a blog to write down tricks and tips I found whilst in my Admin job, has grown into a community for all to learn. Growing into a community platform wouldn’t have been made possible… Read More
The post Announcing Our New Website & Brand! appeared first on Salesforce Ben.

Salesforce CRM is a powerful platform, innovative and flexible enough to be tailored to any business’ requirements. But can Salesforce do accounting? The short answer is that Salesforce has accounting but can’t do accounting on its own. Let’s delve into why. A Quick History of… Read More
The post Can Salesforce Do Accounting? appeared first on Salesforce Ben.

Have you heard about the “Salesforce@scale Dilemma”? Industry analyst, Forrester, coined the term to describe the complexity organisations are demanding from their Salesforce, stacked on top of one another. Enhancements requested from the business are increasingly trickier to make happen – peeling away layer after… Read More
The post Free Salesforce Book – Supercharge Your User Adoption appeared first on Salesforce Ben.

There are questions we want to answer. Salesforce Professionals have those answers. Now it’s time to share. A few weeks ago, we launched a new initiative called ‘Ask the Ecosystem’, our chance to discover general opinion on topics from events, to acquisitions – products, to… Read More
The post The Results: Transitioning to Salesforce Lightning – a Smooth Move? appeared first on Salesforce Ben.

It’s been described as an “over-the-top gold lamé jacket”, but – I have to tell you – I am fiercely proud of mine. I’m referring to the coveted ‘Golden Jacket’, which you may have seen Trailblazers all over the world wear proudly. But, how did… Read More
The post Where Did You Get That Hoodie? My Journey to Golden Hoodie Glory appeared first on Salesforce Ben.

For most companies, Salesforce is the gold standard when it comes to customer relationship management (CRM). On the marketing front, things are a little more convoluted. The marketing tech stack tends to cover more categories, such as marketing automation, campaign management, analytics, content management, personalization,… Read More
The post Smarter Content Experiences: 3 Use Cases for Connected CMS, Salesforce Einstein & Apis appeared first on Salesforce Ben.

How important is the phone to your business? Even in this era of digital native disruption, of messaging apps and chatbots, of generation mute, it’s more than likely that the humble telephone has a place in your day-to-day operations. It might be a service or… Read More
The post Better Voice, Happier Customers – Natterbox and Salesforce appeared first on Salesforce Ben.

So you are thinking about getting your first Superbadge? Or maybe you have already read my article on why Superbadges are awesome and have gotten one or two and trying to decide on your next one. Well, this is the place for that. Superbadges come… Read More
The post Which Trailhead Superbadge Is Right for You? appeared first on Salesforce Ben.