Author: Franz Malten Buemann

  • Death. The ultimate reason to go shopping

     

    We are used to the notion that the news on plane crashes, war casualties, car crash fatalities or a prospect of imminent demise tend to drive people to a more philosophical mood. They begin to reflect on the fragility of their existence and the futility of all the material aspects of their lives. This is definitely not a good mood for shopping. Or is it?

     

    Would Schopenhauer go shopping in the face of death?

     

    It is unclear if Schopenhauer, facing unavoidable death, would go into a shopping frenzy. Expert opinions are divided in the matter. 

     

    In  “The Will to Consume: Schopenhauer and Consumer Society” Ryan Gunderson tries to demonstrate, that “(…) the attempt to flee the sufferings of estranged labour through consumption has pushed consumer society into a new web of suffering brought on by a continual development of manufactured desires, creating a minor yet perpetual pain that is best understood in the light of a sociologized and historicized Schopenhauerian philosophy.”. If, like the author, the great philosopher would only see in consumption yet another trap, he would likely avoid it. 

     

    On the other hand Rafael Lucian in his article “Consumption as a Lifestyle: A Reflection on the Schopenhauer Perspective” provides us with a somewhat different view. He states that “Consuming extrapolates utilitarianism and hedonism; shopping as a purely rational activity does not complete the set of motivations that drive consumption.”. And he concludes that “reflection leads to understanding that the metaphysics of beauty according to Schopenhauer (2012) presents pragmatic compounds still present that align marketing actions with the search for a better quality of life through aesthetics, excelling the dualistic logic of utilitarian or hedonic consumption and its recompense of mere immediate effect.”. In this perspective, if only for utilitarian reasons, Schopenhauer could see some meaning in spending the last moments of his life on surrounding himself with the objects of beauty.

     

    As for the rest of us … would we go into a shopping frenzy in such a situation? The results of research in this matter from the John Molson School of Business (JMSB) and HEC Montréal are quite surprising.

     

    An unnerving experiment on shopping and death

     

    There were previously studies showing that thoughts of death lead individuals to strongly defend world views that maintain their self-esteem. Thinking about death made people seek a way to cope with mortality. Clinging even more strongly to their beliefs provided them with such a way.

     

    Marketing professors Michel Laroche and Marcelo Nepomuceno wanted to further test this results on two groups:

     

    Anti-consumers. People who voluntarily resist consumption out of a sense of frugality or desire to live simply.
    Over-consumers. People that basically shop till they drop.

     

    Laroche and Nepomuceno ran two experiments. 503 university students from North America had to first answer questionnaires identifying their tendency to resist consumption. Then they were randomly assigned to one of two groups:

     

    The Death Thoughts group. The participants were asked to describe their feelings if they were to die soon.
    Control group. The participants were asked to report what they would feel if they were submitted to a painful dental procedure. 

     

    After this, the participants were asked to assess their inclination to purchase a series of products. Both groups filled out a survey assessing their willingness to spend money on various purchases. One question, for example, asked them what they would do if their fridge stopped working, with answers ranging from “Definitely buy a new one for $600” on one side of the spectrum to “Definitely fix it for $200” on the other, and room for more ambivalent answers in between.

     

    By comparing the participants in each condition, the researchers were able to identify individual tendencies to increase or reduce consumption due to thoughts of death.

     

    Over-consumers will shop till they drop. Literally

     

    The results,published in The Journal of Consumer Affairs, surprised the researchers. 

     

    Laroche and Nepomuceno expected that anti-consumers will resist the consumption even harder. This would support the notion that consumption resistance is an important source of their self-esteem. 

     

    As it turned out, anti-consumers were not affected by the death thoughts. This indicates that their self-esteem has no significant source in consumption resistance. It also suggests that the anti-consumers care less about consumption, than over-consumers.

     

    Because the latter showed a significant difference.

     

    Among consumers inclined to over-consume, the researchers found that thinking about death made them even more likely to buy. This points on purchasing and having goods and services as a meaningful source of self-esteem for over-consumers. While thinking about death, they became more inclined to buy, because it made them feel better about themselves.

     

    One could say that anti-consumers could lean more towards Ryan Gunderson, and over-consumers towards Rafael Lucian understanding of the philosophy of Arthur Schopenhauer. 

     

    And what does it mean to marketers, when Halloween is coming?

     

    It is worth pointing out that none of the participants of the study was actually dying. It was mere thought, an image of death as a close and unavoidable fact of their life, that sent over-consumers into the shopping frenzy. 

     

    As mentioned, the goods participants were asked about were not in any way connected to death or dying. They were everyday use products, strongly connected to life.  

     

    For the marketers, the point is rather obvious. The ubiquitous, during Halloween period, death-mood will drive over-consumers to buy even more products completely unrelated to death. A knowledge as ghastly, as it may be useful.

  • What Is a CMS and Why Should You Care?

    There are a lot of acronyms in the business world to keep straight. SEO, CRM, SERP, CDN, and CMS are just a few important ones.
    CMS is particularly important, considering that more than 68 million websites are built with one. So what is it?
    CMS stands for content management system. It also may be the solution you’re looking for to quickly make a website with limited technical knowledge and resources.

    In this post, we’ll define what a CMS is and how it works. Then we’ll look at how you can use a CMS to handle the infrastructure of your site so you can focus on creating exciting, delightful content that results in more conversions and leads.
    We’ll wrap up by looking at some of the most popular CMS platforms on the market. Let’s get started.

    With a CMS, you can create, manage, modify, and publish content in a user-friendly interface. You can customize the design and functionality of your site by downloading or purchasing templates and extensions, rather than coding. You can have multiple users working in the back-end of the same tool — and much more.
    You might be wondering how one piece of software does all of this. To answer that question, let’s take a closer look at how a CMS works.

    How a CMS Works
    To understand how a CMS works, you first have to understand what it’s like to build a site from scratch.
    You’d start with HTML to add text, images, navigation bars, and other building blocks of a site. Then you’d add CSS to style those elements to match the unique look and feel of your brand.

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    You’d finish up by writing some JavaScript to add more advanced functionality to your site, like slide-in CTAs. Then you’d have to upload this HTML file to your server to be filed away in your database.
    Whenever you want to make changes — even simple ones like updating content — you have to download files from the server, open them, and change the HTML code by hand. Then you’ll have to make sure you didn’t break any links or something else before uploading the files back to the server.

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    Sounds complicated, yes? For developers and other advanced users with experience in website development, building a site from scratch might be ideal. But for those who don’t have the coding skills or time and resources to build a site from scratch and maintain it, they can use a CMS. Let’s talk about how.

    How to Use a CMS
    A CMS is made up of two core parts: a content management application (CMA) and content delivery application (CDA). Combined, these applications essentially handle all the code, database queries, and infrastructure in the back end so you can focus on the front end of your site.
    Rather than start with a blank HTML page, for example, you’ll open up the content editor and be able bold text, add links and CTAs, and insert images and tables by dragging and dropping some modules or clicking a few buttons rather than writing out HTML, CSS, and JavaScript. 
    Here’s a look at how easy it is to create a blog post using WordPress, for example.

    To make other changes on your site, like changing the permalink structure or installing extensions, just navigate to the appropriate section in your admin panel. This is the CMA in action: all these changes are made in an intuitive interface that hides the code from you, the end user.
    When you’re done making changes, the CDA will take the content you entered into the CMA, assemble the code, display it to your front-end visitors, and store it. That means when you want to publish a new blog post, for example, you just have to hit the Publish button instead of manually uploading a page to your server.
    Now that we understand what a CMS is, how it works, and how to use it, let’s explore the benefits of using one over building a site from scratch or using another website building tool.

    Why Use a CMS?
    We’ve already alluded to some benefits of using a CMS, but let’s look at some specific ways it can impact your set-up process, team’s productivity, and visibility online.
    1. No Coding Knowledge Required
    By enabling non-developers and other users to build websites without coding, CMS systems have helped revolutionize web design. Gone are the days of relying on web developers and designers to establish an online presence for your business.
    You can create and manage content, customize the design of your site, and install extensions to add functionality to your site — all without coding. (It’s important to note that most platforms do allow you to add custom code for more granular control over your site, too.)
    As a result, users with limited technical resources and time can still build a powerful website for their business.
    2. Easy Collaboration
    Multiple users can access and work in the back end of a CMS at the same time. That means on any given day, your marketers can be producing content, your IT professionals implementing security protocols, and your developers adding custom code to your theme. In fact, they could all be working on the same landing page.
    In short, a CMS can help improve workflows and productivity across your team.
    3. User Roles and Permissions
    A CMS allows you to collaborate in the most efficient and safe way possible thanks to built-in (and often customizable) user roles and permissions. That means content writers, for example, can have all the permissions they need to write, publish, and manage content — but won’t be able to delete plugins or otherwise significantly alter the site’s functionality. 
    Here’s a look at the User Role Editor in WordPress. 

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    Without a CMS, you’d have to code some pretty complicated conditions and checks to create user roles and permissions in JavaScript.
    4. SEO Features and Extensions
    CMS platforms offer built-in features as well as add-ons to help you optimize your site for search engines.
    Using built-in or third party tools, you can:

    Customize page titles and meta descriptions
    Choose SEO-friendly URL structures
    Create XML sitemaps

    Add image alt text

    Create 301 Redirects

    Include breadcrumb navigation
    Optimize page load times

    Implementing these best practices will help improve your chances of ranking on Google and other major search engines.
    5. Security Features and Extensions
    CMS platforms also offer built-in features and add-ons to help you secure your site. Some even offer a dedicated security team. CMS Hub, for example, provides a dedicated 24/7 security team, an enterprise-class web application firewall, SSL, custom CDN, SSO memberships, and and other out-of-the-box features.
    6. Predesigned Templates
    Most CMS platforms come with a selection of predesigned templates you can use to quickly customize the appearance of your site. They can also affect the behavior of your site.
    Choosing a responsive template, for example, will ensure your site looks good on any device, without requiring you to write a bunch of code. Not only do templates save you design time before launching your site, they can also make a website redesign much faster and simpler down the road.
    Webflow is just one CMS that offers hundreds of responsive templates. 

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    7. Simple Updates
    As discussed above, a CMS enables you to make changes on your site faster and easier — from major updates, like a website redesign, to minor updates, like changing the image on your home page. Rather than hiring a freelance developer or trying to edit the code yourself, you can go into the dashboard of your CMS to update and edit the content of your website. This allows you to keep your content dynamic and relevant.
    8. Blogging Functionality
    Blogging offers a range of benefits, particularly to businesses. It can help drive traffic to your website, convert traffic into leads, establish authority in a particular industry, generate backlinks, and achieve other long-term results. But building a blog from scratch is difficult, even for experienced developers.
    A major advantage of using a CMS is that most provide built-in blogging functionality (or extensions) so it’s easy to start creating and publishing blog content and reaping the benefits. 
    9. Content Scheduling
    Scheduling content is essential to any editorial strategy. When building a site from scratch, you can schedule content — but it will require a combination of coding and tools like GitHub.
    With a CMS, scheduling content is as easy as clicking a button. Most platforms allow you to schedule more than just blog posts, too. With CMS Hub for example, you can schedule blog posts as well as website pages, landing pages, and emails.
    Here’s a look at the scheduling tab within HubSpot’s blog editor.

    10. Easy Access
    With a CMS platform, you can access and edit your site on virtually any device with an internet connection. That’s much easier than the alternative of building a site from scratch, which requires you to be on a device connected to the server or connect remotely.
    Plus, most CMS systems have a single dashboard or control panel where you can access your site’s content, theme, plugins, settings, and more — all in one place. 
    If your site is growing, you may need to upgrade to a CMS to meet your needs. You can start your search by checking out a few of the best CMS systems below.

    Let’s unpack eight popular CMS platform examples to discover which might be the best fit for your website needs.
    1. CMS Hub
    Ideal for: Any-sized businesses
    Price: $25 – $1,200 per month
    Why Use CMS Hub: With CMS Hub, you can build websites that are secure, powerful, and optimized for search engines.
    Using this all-on-one connected platform, you can create personalized content for visitors based on data from your HubSpot CRM, create custom templates and styles, run A/B tests on multi-language content, safely redesign and relaunch web pages, view performance analytics, and much more.
    By combining ease of use and flexibility, this proprietary CMS is ideal for businesses with diverse teams of marketers, developers, and IT professionals that are looking to grow over time.
    Learn more about CMS Hub’s customization options, multi-lingual support, reporting dashboards, and more.

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    2. WordPress
    Ideal for: Small businesses and freelancers
    Price: Estimated between $30 to $3,000
    Why Use WordPress: WordPress is a self-hosted platform that powers millions of sites. You can easily and quickly build a WordPress site using the Gutenberg editor and then customize it with any of the thousands of plugins and themes available in the official WordPress directory or other third-party sites.
    Want to add forms and live chat to your site? Want a theme that comes with a built-in visual builder and split testing? Leveraging WordPress plugins and themes like these, you can create a unique experience specific to your brand.

    3. Joomla
    Ideal for: Global companies
    Price: Estimated between $700 to $6,500
    Why Use Joomla: Site owners looking for more functionality built right into the platform may try a WordPress alternative like Joomla.
    Like WordPress, Joomla is an open-source CMS. What sets Joomla apart is its built-in multilingual support and advanced user and content management options, which make it ideal for membership, community, and social networking sites. UIDAI, for example, is a multilingual website powered by Joomla. 

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    4. Drupal
    Ideal for: Corporatations and government agencies
    Price: Estimated between $5,000 to $20,000
    Why Use Drupal: Drupal is a highly flexible CMS favored by large corporations and government agencies like NASA. While you will need web development experience to fully leverage the power of this platform, you won’t have to start from scratch.
    In addition to its out-of-the-box features, you can choose among 47,000 modules available in its directory and thousands of free themes in its theme repository to build a complex site that handles large volumes of data and heavy traffic, like Rush University Medical Center’s website. 

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    5. Magento
    Ideal for: Ecommerce businesses
    Price: Estimated at $15,000 and up
    Why Use Magento: The self-hosted version of Magento, known as Magento OpenSource, is like the Drupal of the ecommerce world. It’s highly flexible and secure, but difficult to learn and take advantage of all its built-in functionality and extensions.

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    With Magento, you can manage multiple stores, use several worldwide shipping providers, and transact in different countries, languages, and currencies — all within the same dashboard.
    So, if you have the time and resources to invest in set-up and maintenance, you’ll be able to build an online store with a huge product inventory and global reach.
    6. Webflow
    Ideal for: Web designers and agencies
    Price: $15 – $235 per month
    Why Use Webflow: Webflow is a “visual” content management system designed to fill a market gap for web designers who want to focus on creating and customizing sites without worrying about hosting, security, or performance.
    With Webflow, you can start with one of the hundreds of pre-built templates or start from scratch using the Webflow Designer shown below.

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    You can also extend the functionality of your site through third-party integrations or embedding HTML code. Since it requires at least some knowledge of HTML, CSS, and web design, Webflow is best suited for freelancer designers or agencies.
    7. Ghost
    Ideal for: Bloggers
    Price: $9 – $2,400 per month
    Why Use Ghost: If you’re looking for a more simple and lightweight CMS dedicated to blogging, Ghost is a great option. Ghost is a headless CMS, which means that its body (the content repository) is separated from its head (the presentation layer).
    Basically, this allows you to create and manage content and then deliver that content via their Node.js APIs (or another front-end tool you prefer) to any platform and channel, from smartwatches to virtuality reality headsets.
    With an intuitive editor and built-in SEO tools, Ghost appeals to bloggers and beginners who want a basic site that’s simple to create and manage.

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    8. Sitecore
    Ideal for: Enterprise companies
    Price: Must contact company for pricing info
    Why Use Sitecore: Sitecore is an enterprise-level headless CMS that enables you to create and deliver personalized websites, emails, social media posts, and mobile experiences.
    You can use its WYSIWYG editor with drag-and-drop functionality, session- and device-based personalization rules, and multilingual tools to scale your content creation and deliver content that’s optimized to your users’ interests, language, and device. And thanks to Sitecore’s headless architecture, you can provide these relevant customer experiences across multiple channels, including web, social, voice, point of sale, and more.

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    This CMS powers more than 120,000 websites in industries ranging from sports to banking to travel and more. Some of its biggest brands are American Express, ASOS, L’Oréal, and Volvo Cars.
    Use a CMS to Build Your Site 
    Using a content management system to build and manage your site can help you grow over time. Not only will a CMS store all of your web content in one place, it will also support collaboration across teams, allow for quick and easy updates, and offer templates and extensions to customize your site.
    Editor’s note: This post was originally published in December 2010 and has been updated for comprehensiveness.

  • How to Send a GIF on Slack: Animate Team Chats Now!

    Having joined the Salesforce family this summer, Slack’s integration with Salesforce has been a hot topic all year. For the more visual communicators out there, “Giphy for Slack” is a particularly exciting new collaboration.  As the undisputed home of GIFs, stickers, and clips, Giphy has… Read More

  • Document Management in Salesforce: The Ultimate Guide

    Managing documents and information is part of every business process. However, many business processes run on multiple IT systems, which means that documents can be created and stored in a number of different places. For these business processes to run smoothly, everyone involved needs to… Read More

  • Die 4 Erfolgsfaktoren zur Verbesserung der Kundenorientierung in 2021 / CustomersX

    Die Verbesserung der Kundenorientierung führt nachweislich zu mehr Gewinn und Wachstum. Inzwischen setzen sich immer mehr Unternehmen mit dem Führungsansatz Kundenorientierung auseinander. Jedoch besteht immer noch grosse Uneinigkeit, welche Erfolgsfaktoren zu einer Verbesserung der Kundenorientierung wirklich führen. Besuche: https://customersx.ch/kundenorientierung-beratung/
    submitted by /u/CustomersX [link] [comments]

  • The point of maximum leverage

    The best way for a movie studio to outperform is to attract and encourage creators with vision, drive and commitment.

    And yet, the key executives might be spending their time and focus and effort on micro-managing the end credits on the next movie or setting up a press junket.

    The best way for a marketing team to grow sales and market share is to help design a product that uses a network effect and builds remarkability and engagement right into the item itself.

    And yet, the team just spent three hours arguing about where to shoot the next commercial.

    That small business will probably be most transformed by creating sell-through and market demand for their new product, But it’s overwhelmingly urgent to focus on a shipment that’s delayed, even though the supply chain can’t be fixed.

    It goes on and on. For a job search, fixing your resume isn’t nearly as important as shipping a personal project. For a restaurant, creating a reason to come back with friends is more important than getting all the normal things right…

    We can’t fix this problem until we see it, and then we need to be clear with ourselves and with our colleagues about where that leverage point is.

  • Customer Self-Service with Salesforce: 5 Top Tips

    We all know that customers lose trust if your customer service is not up to scratch. The increasing number of customers that switch brands due to insufficient or poor customer service is not something new. According to customer retention statistics, 33% of US consumers abandon… Read More

  • Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees

    Have you ever played service roulette?  Here’s how it goes:  you’ve got a problem, and you call in or chat in, or tweet out the problem. The more urgent the issue, the more direct communication you want. During your first conversation, you explain your problem and get told immediately, the reasons for your predicament, the company’s stance on the matter, and the rules of the road.  You just reached a “policy cop.”
    These are good people following the rules of the road. But you’re hoping for a little more in the way of understanding your situation so you can try to get out of the jam you’re in. And so you disengage and begin again. Because you hope that if you keep dialing or texting or tweeting that eventually, you will find someone who starts with your life, and really listens.  And you can find a partner to help you figure it all out.
    This learned “service roulette” behavior that we all practice as customers costs companies in three ways:  service costs, customer value erosion, and employee disenchantment. The inconsistency of folks responding to these situations sends customers to hang up and start again. That increases costs.  Customers who repeatedly encounter company policy cops disengage and share the experience.  This leads to customer value erosion.  And employees put in the position of defending rules or escalating unhappy customers often seek more fulfilling work.
    Start with the Life, Not Company Policy.
    This is our opportunity to flip the conversation and give people permission to begin with the life.  It is to develop the front line to be able to understand the customer’s predicament. And it is to never put the frontline in the position of doing something to a customer; they would never do to their mom.
    You most likely know the main reasons that your customers need you and the rules that they bump into during those times.  Don’t make your frontline the policy cops in those moments. Give them the training and the tools that they need, and the opportunity to be a communicator and problem solver, instead of being a rule enforcer.

    Give your team permission to solve problems. This is our opportunity to flip the conversation and give people permission to begin with the life. Click To Tweet

    Case Study: SOL Decided to Let People Set Their Own Targets.
    A pioneer in encouraging employees to lead themselves well before the movement of Zappos and others, in 1992, when Liisa Joronen acquired SOL from the family business, she shook things up by stating that there would be no titles or secretaries.  She believed that status broke down the working unit where people govern themselves and the groups unite to govern their work.  Joronen gave all employees one single uniform…to make them one team…with people rising to what she believed they were capable of.
    Elevate People: Give Them Control.
    You may have encountered frontline people you interact with that don’t seem engaged.  People are given targets, process and rules that they dutifully perform.  But day after day this can become numbing…it is why you may not hear energy when you call a call center, or notice a spring in the step of someone working in a building. That is not the case at SOL – because they have a system to embed trust, energy and joy in work.  SOL establishes an accountability culture by asking teams to look at the work they do as their own. When SOL wins a contract, the field salespeople and local cleaning team are trusted them to set benchmark performance targets. “The more we free our people from rules,” Joronen says, “the more we need good measurements.” Like other companies that choose to think of trust as fuel for innovation, SOL finds that targets people set for themselves are often higher than what would have been set for them.
    Teams in the field have complete trust, and they step up, making themselves accountable. They include the frontline and elevate those ready to participate in budgeting, hiring and negotiating contracts, as people show their capacity and initiative to do the work. In other words, they remove the caste system of what someone can or can’t “do” based on the role they happen to have. To continue enabling people to take initiative and advance, SOL commits 2% of their annual revenue in training folks to achieve these elevated levels of individual accomplishment so they can meet those tough goals they set for themselves. SOL training is about upgrading mindsets — turning cleaners into customer-service specialists.
    SOL Trusts Its Employees to Set Performance Targets.
    Impact: Often people are surprised to see SOL teams at work without a manger present. Trust at SOL is what guides.  With that, they organize, check their own work, and succeed.  Under the path that SOL expanded under, it achieved 15 percent growth for over 22 years.  SOL has expanded to operate nationwide in Finland and in Estonia, Russia, Latvia, Lithuania and Sweden. SOL has nearly 10,000 registered customers.
    What rules can you diminish to give people the freedom to innovate, and permission to create a place where they can thrive?

    Want more case studies? Pick up a copy of my latest book, Would You Do That To Your Mother? Get more impactful brand examples, activities, and insights in the book.
    Learn more about the book and find out where to order »
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