Author: Franz Malten Buemann

  • “You’re either with us or against us”

    This is almost never true.

    For just about any issue, behavior, company or movement, the vast majority of people are neither. They might be unaware, they might be unconcerned, they might have a different priority list.

    Forward motion happens from two things:

    First, creating synchronized, persistent action among the people who are with you.

    Second, creating a path where some of the inactive decide to join you.

    Insisting that someone choose sides might feel like the satisfying and urgent thing to do, but it rarely leads to enrollment and action.

  • WhatsApp Salesforce Integration: Guide to 7 Options

    WhatsApp is one of the most popular mobile messaging apps globally, with 2 billion+ monthly active users sending upwards of 100 billion messages each day (almost double the number on record for 2018).  When looking for more effective, instant communication with prospects and customers, the… Read More

  • How to Build a CI/CD Pipeline for Salesforce

    Digital transformation and the shift to online operations means companies are increasingly reliant on Salesforce to manage many of their operations. New business requirements and opportunities are steadily increasing the workloads for Salesforce teams. Against this backdrop, teams are turning to CI/CD to automate manual… Read More

  • New problems, old problems

    Most of the challenges we face are things we’ve faced before. It might be a personal situation or a business one, but it’s not new.

    If what you’ve done before works, it’s not a problem any more.

    If you need to stick it out because there’s no other way through it, it’s not a problem, it’s a situation.

    But if you think it’s a problem, then the hard work is deciding to try something new, as opposed to the predictable but unsuccessful path of doing what you did before.

    That’s not the same as the challenge we face when a new problem arises.

    A new problem doesn’t need fresh thinking, it needs clear awareness. We can begin by acknowledging we have a problem, identifying the constraints, the boundaries and the assets involved.

    And then we can go to work to solve it.

    Because ultimately, that’s our job. To solve interesting problems.

  • What do you think?

    submitted by /u/D3Vtech [link] [comments]

  • CX & Contact Center Stats

    Did You Know? 55% of organizations currently employ contact center solutions that enable workforce management. Source: Genesys FS https://preview.redd.it/ul736m7c7lw71.png?width=1024&format=png&auto=webp&s=f9dd2fdf793d60dc02be070c86bc257d68374d63
    submitted by /u/vesuvitas [link] [comments]

  • [New Feature] Dynamic Web Push—finally a fully-fledged sales tool driven by CDP and AI capable of delivering 1-to-1 personalized offers across Omnichannel Workflows

     

    Dynamic Web Push notifications make a striking difference in marketing results. According to MoEngage, it increases engagement by up to 6.5%. It also translates into revenue in your online store. From now on, you have the ability to use the complete Dynamic Web Push Notification tool to deliver fully automated, CDP data-driven, and AI-powered dynamic content in omnichannel campaigns. Surprise your customers and discover new levels of eCommerce engagement.

     

    Dynamic Web Push notifications: A fully-fledged sales tool

     

    The Web Push channel has been known and loved for a long time. It’s effective, fast, and bypasses popular blockers in marketing communications. What’s more, it uses browsers as a delivery medium, so it doesn’t compete for visibility with other advertisers. However, until now there was no tool that would combine both the versatility of mass mailings and convenience and effectiveness of automatic, personalized 1-to-1 messages with the benefits of dynamic content and a full spectrum of CDP data. And all this is worth the effort.

     

    Web Push automation campaigns,
    which refer to the product recently viewed by the recipient, record
    a 13% CTR (PushPushGo).

    Running highly targeted push
    notification campaigns sees a click rate as high as 30%
    (Gravitec).

    Sending a combination of dynamic
    and segmented push notifications improved engagement rates by
    6.49%. Similarly, the corresponding opening rate was at 8.8%
    (MoEngage).

    Advanced targeting (threefold)
    and advanced personalization (fourfold) can both improve
    Web Push notification reaction rates (Accengage).

     

    Web Push Notification
    personalization on various levels is essential and well received by
    recipients. Content- and address-level personalization based on CDP
    data significantly increases their effectiveness. Adding fully
    personalized product recommendations takes the game to a whole new
    level. What’s more, the ability to use them in both mass and
    automated, personalized, 1-to-1 activities greatly expands the
    omnichannel marketing advantage portfolio of every eCommerce owner.

     

    Dynamic Web Push notification: A comprehensive personalization tool for omnichannel marketing

     

    Dynamic Web Push notifications are brief, customer data-driven, and multi-language messages with personal recommendations displayed in a browser window that can be sent as both mass and 1-to-1 communications.

     

    Enrich multi-level
    workflow processes with CDP-personalized Dynamic Web Push
    notifications as part of the omnichannel customer experience.

    Leverage advanced CDP
    data-driven targeting options and send perfectly personalized
    notifications to identified subscribers in your database.

    Upgrade your mass
    remarketing with AI-driven personal recommendations and
    encourage subscribers to revisit your website.

    Amplify in-store revenue
    with dynamic, automated 1-to-1 Web Push notifications based on
    past visits and customer preferences.

    Boost relationships with
    your customers by sending perfectly tailored messages with
    meaningful content to improve their customer experience.

    Stand out from the
    competition and target multiple markets at once—create
    various language versions of consent forms and notifications in one
    easy step.

    Analyze how the
    engagement created with 1-to-1 and mass Dynamic Web Push
    notifications translates into sales from your automated
    campaigns.

     

     

    Spice up your omnichannel with multilingual, CDP, and AI-powered personalized mass and 1-to-1 Dynamic Web Push Notifications

     

    Dynamic Web Push notifications are a versatile tool dedicated to eCommerce. They allow presenting monitored contacts with super-personalized product recommendations in many ways. This boosts chances of clicking on the offer, making it suitable for both new and potential customers, as well as dormant ones who have stopped visiting the website. Here are some ideas on how to use Dynamic Web Push notifications in your daily work:

     

    Complement your omnichannel
    campaign by sending customers compelling Dynamic Web Push
    Notifications to prompt them to go to a product page.

    Increase your revenue by
    recommending products recently viewed on your site by sending
    personalized, 1-to-1 Dynamic Web Push notifications to monitored
    subscribers of that channel.

    Recover abandoned shopping carts
    with a new channel by sending visually appealing notifications
    containing automatically personalized offers with products left in
    the cart.

    Prepare a mass Dynamic Web Push
    campaign where each of your monitored contacts will see perfectly
    personalized product recommendations based on their preferences.

    Encourage your audience to return
    to your site by sending them tailored product recommendations via
    Dynamic Web Push notifications using advanced AI-based
    recommendation engines.

    Conduct effective, personalized
    remarketing not only in ad networks and in your own store, but also
    in a browser-based channel that bypasses marketing consents and ad
    blockers.

    Leverage CDP first-party data
    to personalize both the content and addressing of Dynamic Web Push.

     

    Comparison between standard and Dynamic Web Push notifications

     

  • The simple but difficult marketing flip

    From, “Pay attention, I want you to buy what I made.”

    to…

    “I’ve been paying attention, and I think I can offer you what you want.”

  • 4 Successful Small Business Owners on the Instagram Campaigns That Really Worked

    Especially for entrepreneurs with countless non-social-media-related to-dos on their plates, staying on top of Instagram trends can be tough. It seems like every other week there are updates to the algorithm, new strategies for driving growth, and added features to utilize. While these insights and tools can be powerful ways to drive growth to your business, they can also bring overwhelm to your social media strategy.
    To cut through the noise of how to best utilize the platform, we’ve gone right to the source and chatted with four women about the most effective Instagram campaigns they’ve ever launched.
    Whether you’re looking to gain followers, boost sales, or serve your audience on a wider scale, take a page from their playbook, with the confidence that—whatever changes may come to Instagram—they’ve worked for business owners just like you.
    Strategy #1: Create “How-To” Guides for Your Audience
    Shang Saavedra
    Owner of Save My Cents, a platform aiming to change people’s financial lives, one cent at a time.
    The most effective Instagram campaign I’ve launched: Creating “How To” guides on how to open and fund investing and retirement accounts has worked well for me. Part of the reason this campaign was so successful is because this information is not widely shared. People really fear investing and think that it’s really complex. Really, opening these accounts takes minutes.
    The growth I’ve experienced as a result: I’ve done a few of these campaigns over time and they get shared and liked more often than many of my other posts. I got really good feedback as well—my followers actually took the advice and opened their accounts. This showed me that my account had a real impact.
    Strategy #2: Join Forces With Others
    Lexie Smith
    Founder of THEPRBAR Inc., an online coaching platform and resource hub built to help motivated entrepreneurs and professionals expand their impact, influence, and revenue.
    The most effective Instagram campaign I’ve launched: I spearheaded and collaborated with eight other coaches in complementary fields to launch a list-building campaign called The Empower Project. We all contributed one value-packed freebie and promoted the campaign on a variety of channels—mainly on Instagram. All we asked for was for accounts to follow all participating coaches, and provide their email. The campaign was wildly successful for all involved and cost nothing to run.
    The growth I’ve experienced as a result: We all captured hundreds of hyper-targeted emails and followers from the campaign without spending a dime. It was more important for us to attract a qualified audience rather than just aim for large vanity metrics.
    Strategy #3: Create Images to Make Sharing Easy
    Bonnie Chen
    Social Media and Content at Dreamers & Doers, a high-impact community and PR hype machine supporting and amplifying extraordinary entrepreneurial women.
    The most effective Instagram campaign I’ve launched: Dreamers & Doers helps our members gain visibility in the media, and any time they are featured in one of our partner publications, I create images to help them share the news far and wide.
    Recently, 33 of our members were featured in an article in BlogHer, and I created custom images for each of them with their photo and a quote from the article. This allowed them to easily share the news of their feature on their own social platforms. We also posted these images on our Instagram stories and tagged each member, which made it even easier for them to share, amplifying Dreamers & Doers’ brand awareness to their various audiences.
    The growth I’ve experienced as a result: Our members were thrilled that sharing was so easy, and 70% of them shared the images across their networks. As a result, we saw a boost in followers, profile visits, and click-thoughts to our website for several days afterward. The added visibility for both Dreamers & Doers and for our members made this easy initiative a huge win-win!
    Strategy #4: Build Trust Through User Generated Content
    Marissa Pick
    Founder of Marissa Pick Consulting LLC, providing strategic consulting focused on digital transformation, content marketing, social media strategy, personal branding, and more.
    The most effective Instagram campaign I’ve launched: The most effective campaigns I’ve worked on are the ones that feature user-generated content (UGC) and help to showcase the brand. Consumers trust user-generated reviews and content more than content from a brand. When a brand is able to showcase success and a product through the eyes of its end user, natural engagement follows. Brands will see an uptick in followers, engagement, and responses.
    The growth I’ve experienced as a result: One of my clients was working on launching their Instagram as a main component within their overall campaign but it was driving minimal traffic. After leveraging clear calls to action, paid media, and UGC, we saw the channel jump to almost 9 percent of the main referral of traffic through to the website. The percent of overall traffic from social media channels to the website grew as well, but the engagement, interaction, and UGC sparked a massive growth for this account.
    When it comes to your own Instagram journey, perhaps the most impactful piece of advice we can give is simply to get started. Whether you experiment with some of the strategies above or use them as inspiration to try another creative idea, it’s key to start somewhere and see what resonates with your unique audience. You never know what may prove to be successful for you and your business.
    All individuals featured in this article are members of Dreamers & Doers, an award-winning community and diverse ecosystem amplifying extraordinary entrepreneurial women through PR opportunities, authentic connection, and high-impact resources. Learn more about Dreamers & Doers and subscribe to its monthly The Digest for top entrepreneurial and career resources.