Author: Franz Malten Buemann

  • UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience

    The post UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience appeared first on UJET.

  • 3 Tips to Create a Brand Archetype for Your Business [+ 4 Examples]

    When I start a TV show, I immediately try to identify each archetype.
    Who’s the protagonist? Who’s the villain? Who’s the unsung hero saving the day at the last minute? Sometimes, it’s clear from the very beginning and others, you can’t tell until the very last scene.

    The point is that these archetypes are universally known personas that are used to tell a story. They help us as viewers understand what’s going on and help us get emotionally invested in the characters.
    In real life, brands use archetypes to shape their narrative. Let’s cover the 12 brand archetypes, how to define yours, and review some examples from popular brands today.
    The archetype model is credited to Author and Thought Leader Carol S. Pearson, who outlined the 12 archetypes in her book “Awakening the Heroes Within.”
    An archetype is more than just a persona or character – it’s tied to a larger theme, concept, or emotion that transcends time and culture.
    For instance, everyone, regardless of culture or generation, can identify with the concept of a hero. Brands like Nike embody that archetype because it tells a scalable and sustainable story, tapping into human nature.
    It’s easy to confuse a brand archetype with a brand identity. While the two may seem similar in concept, their compositions are completely different.
    Your brand identity is a holistic view of how your brand presents itself to the world, from logos and colors to messaging and promises. An archetype, on the other hand, is the personification of your brand values, mission, and story.
    In simpler terms, your identity says “Here I am.” Your archetype says, “Here’s my story.”
    Why should you use brand archetypes?
    Brand archetypes are helpful for all brands, regardless of size and success.
    For emerging companies, an archetype can help mold your brand perception. Because an archetype is tied to a theme, it’s easier for consumers to wrap their heads around.
    Too often, brands seem far away from their target audience. An archetype can help bridge that gap and create an emotional tie between you and your audience.
    Now let’s say you’re an established brand that’s having trouble connecting with its target audience. In this case, building an archetype can help you create a narrative around your brand that your audience can rally behind.
    In addition, archetypes help you set expectations for interactions with your brand at every touchpoint.
    Brand Archetypes Wheel

    The Innocent craves safety and looks at things from a glass half full. The main themes for this archetype are happiness, trust, and purity.

    The Sage craves understanding. For them, the pursuit of knowledge is the priority. Education-focused companies, like Coursera and Discovery, typically exhibit this archetype.

    The Explorer craves freedom. With this archetype, it’s all about what’s daring and exciting. Think of outdoor and adventure brands.

    The Outlaw craves liberation. They believe in the saying, “Rules are made to be broken.” The main themes for this archetype are rebellion and disruption.

    The Magician craves power. They’re dreamers who believe anything can happen. You’ll also find this often in entertainment brands as well as beauty.

    The Hero craves mastery. They don’t back down from a challenge and display courage, honesty, and bravery – a common archetype in sportswear brands.

    The Lover craves intimacy and focuses heavily on the senses. Popular lover archetypes are found in indulgent brands like chocolate, wine, fragrance, and cosmetics.

    The Jester craves enjoyment. They bring the fun to the party every time, and they’re not afraid of a little mischief.

    The Everyman craves belonging. They are warm, friendly, and humble. This is perhaps the most flexible archetype and you can see it in a variety of industries.

    The Caregiver craves service. The main theme of this archetype is altruism. Nonprofit and sustainability brands depict this archetype often.

    The Ruler craves control. They value organization, power, and status. You’ll often notice this archetype in luxury vehicle brands.

    The Creator craves innovation. They’re bold, creative, and aren’t afraid to try new things. Technology brands like Apple and Adobe are perfect examples of this archetype.

    How to Define and Create Your Brand Archetype
    1. Look at your values and mission.
    The industry you’re in may inform how easy it is for you to define your archetype.
    For instance, if you’re a camping gear company, your archetype can easily tie back to the “Explorer” archetype, as that’s all about adventure. Or if you’re a non-profit, the “Caregiver” is a natural fit. However, it’s not always that easy.
    In most cases, you’ll have to dig deep and refer to your values and mission statement for some direction. They serve as the thematic pillars of your brand and will help you determine which archetype fits you best.
    For instance, say you’re a jewelry brand with a sell-one-give-one model and your mission is to empower
    They tell us the “why” behind your business. Perhaps it’s sustainability, empowerment, celebration, or something entirely different.
    Answering these questions will help you determine which archetype makes the most sense for your brand.
    2. Build on emotion.
    We know through research that emotional appeal works. And storytelling is the perfect vehicle for conveying emotion.
    That’s why archetypes can be so successful — they’re tied to emotion.
    With that in mind, consider what emotions you want your audience to feel when connecting with your brand.
    Chocolate is often associated with love. As such, many chocolate brands embrace the “Lover” archetype and create commercials that emphasize texture, building sensory experiences.
    That leads us to the next tip below.
    3. Think of your audience.
    While your brand archetype can be strongly influenced by your company values and mission, it’s also important to consider your audience in this process.
    Will they connect with this archetype? Do they see themselves in it? How will they respond?
    Asking these questions will help you shape your brand archetype and mold it to fit your target audience.
    For instance, you might find that your brand displays both “Jester” and “Everyman” archetype qualities. However, based on your understanding of your audience, you may decide to lean more on one for a particular campaign.
    If your company is going through a rebranding process, you may also reconsider which brand archetype fits your brand the best.
    Brand Archetypes Examples
    1. Godiva

    This one is an easy one.
    Godiva is a chocolate brand that represents the “Lover” archetype.
    Their brand, as reflected in their commercials, is all about intimacy, indulgence, and feeling the senses.

    Take this commercial.
    It’s filled with pinks and reds, colors commonly associated with sensuality and intimacy. The shots play with different textures meant to arouse the senses.
    And if by the end of the commercial, you’re still not clear on the archetype, they lay it out in the tagline: “Chocolate never felt so good.”
    2. Hanahana Beauty

    Brands that are socially conscious often fit into the “Caregiver” archetype. Hanahana Beauty is no different.
    This beauty and wellness brand has a clear mission: Disrupt the beauty industry with clean products and sustainable practices that improve the shea trade.
    In their latest video ad, Hanahana Beauty introduces a new product called “skin nutrition.”

    One standout line from the ad is this: “For me, one thing you can do to show love is through giving.”
    The narrator goes on to say that self-love is also a form of giving, it’s giving to yourself.
    Overall, the ad is inviting and warm – mirroring the archetype beautifully.
    3. Saysh

    “Like so many of us, I was told to know my place.”
    When you hear this quote from Olympian and Saysh founder Allyson Felix in the company launch ad, you’re immediately invested in her story.

    This ad tells the story of a “Hero” archetype, facing challenges and addressing them head-on. Felix explains how her journey as a female athlete and mother showed her that her biggest competitor is inequality.
    With her brand, she fights against it.
    It’s everything you expect in a hero archetype: Candid, brave, and inspiring.
    4. Netflix

    If you follow this streaming channel on any social media platform, you probably would have already guessed that they follow the “Jester” archetype.
    Whether it’s in a Tweet or in an ad, Netflix relies heavily on humor to attract and captivate its audience.

     
    The brand is based entirely on enjoyment – specifically sitting back and relaxing to watch your favorite TV show or movie. So, it’s only right that their archetype match.
    If you want to create video commercials like these based on your brand archetypes, consider tools like Wistia, Vidyard, and Hippo Video. These tools help you create high-quality videos to reach audiences in both B2B and B2C. 
    Building your brand archetype is just another way to connect with your audience. As your brand evolves, many things may change, including your products or services, your messaging, and even your target audience. Your archetype ensures that you tell a story that can resonate with any consumer.

  • I am new at reddit

    hi
    submitted by /u/rashmigupta211 [link] [comments]

  • Create a Winning Customer Service Strategy in 6 Steps

    Customers are the heart of every contact center. If customers don’t interact with your business, you really don’t have a business, which puts a well-strategized and successful customer service strategy at the forefront of contact center success.
    Research from Salesforce states that 89% of consumers are more likely to purchase from a company again when they experience high-quality customer service—a percentage that’s far too high to ignore. To ensure your contact center leaves customers with the best impression possible, it’s necessary to implement a strategy that’s dedicated to keeping your clients happy and coming back for more.
    Creating a Customer Service Strategy That Drives Business Growth
    How to build a customer service strategy.
    It takes time, knowledge, and dedication to develop a superior customer service strategy, but we’re here to help you out! Simply follow these 6 steps to get started:
    1. Establish a company brand guide that expresses a clearly defined mission and culture.
    Company values and culture need to be defined from the get-go so contact center agents know what’s most important when it comes to serving their customers. Customers who can relate to a company’s mission or culture are more likely to be loyal to the brand and spread the word to others. Plus, this brand guide will help you to shape the way you hire, dictate the way management interacts with agents, and inform the culture of the contact center as a whole. A comprehensive brand guide is essential for any company in any field for success.
    How Your Brand Voice Can Improve Customer Engagement
    2. Train your agents to be customer-service experts.
    There are a couple essentials you should write into your agent onboarding and training plan to ensure all your agents are on the same page and providing the best customer experience possible. Remember these two “E’s” when developing your training plan:
    Expectations.
    Set your expectations about what superior customer service looks like at your contact center so all your agents know what they should be aiming for. Have new hires sit on calls alongside agents who excel at customer service, so they know what it looks and sounds like.
    Empathy.
    A successful agent’s most valuable skill is empathy and being able to properly communicate it to customers on a call or via online chat. Don’t worry, it can be taught! Be sure to equip your agents with empathy phrases like “I know this must be frustrating for you” and “I’m sorry to hear that you’re experiencing this,” and set up role playing training games to help them practice so they’re ready for these interactions in real time.

    TIP:
    New hires shouldn’t be the only agents receiving training. Ongoing opportunities for learning and growth should be provided to employees of all levels to promote agent engagement.

    3. Track your most important customer satisfaction Key Performance Indicators (KPIs).
    A few KPIs should be monitored on a regular basis to keep tabs on how your contact center is performing from a customer service standpoint. Your most important indicators of success in this area include:

    High First-Call Resolution (FCR) rates.
    A low Average Time in Queue.
    A high Net Promoter Score (NPS).
    Impressive Customer Experience Survey results.

    6 Tips to Improve Your Contact Center’s Net Promoter Score
    4. Ensure your agents have the support they need.
    As a manager, your role is not only to make sure everything is running smoothly, but also to provide support (emotional and otherwise) to agents in your contact center. That may look like bi-weekly or monthly one-on-ones, ongoing training initiatives, and facilitating connections between remote agents. A happy agent makes for positive customer interactions so do your best to ensure every agent feels like they have someone to turn to when the job gets tough.
    Agent support may also include technology that helps with call load management. Voice Call-Backs and Programmable Call-Backs give callers the option to stop holding on the line and receive a call-back one it’s their turn in the queue. This helps to smooth out call spikes, ultimately providing the customer with a more convenient experience and alleviating stress from agents.
    5. Be ready to scale when the time is right.
    Speaking of technology, it’s essential that you invest in tech that allows for seamless growth. When customers realize how great your service is, they’ll be in touch regularly and recommending their friends do the same. Utilizing cloud-based contact center technology like Fonolo means you can scale your business in a pinch, hassle-free.

    A @Salesforce states 89% of consumers are more likely to purchase again when they experience high-quality customer service. That’s why #contactcenters need a strong #customerservice strategy.Click To Tweet

    6. Turn your call center into an experience center.
    Delivering products and services to customers via more than just phone calls is key to keeping up with the current contact center landscape. Even if your company solely focuses on inbound assistance and not sales, providing customers with a variety of options elevates the customer experience. Consider the following enhancements:

    Introduce web-based chat functions if you haven’t already.
    Give your website “FAQ” section a refresh to empower customers to self-problem solve.

    Retail call centers should invest in an e-commerce platform for online shopping convenience.
    Enlist or appoint dedicated social media feedback agents who respond to customer feedback messages on platforms like Twitter, Instagram, and Facebook.

    TIP:
    According to a study by Vonage, the use of Instagram to message businesses increased by 75% in 2020.
    The post Blog first appeared on Fonolo.

  • Let’s vote on it

    Voting with a capital “V” is fraught. It happens rarely, it’s fairly permanent and thus momentous. We bring identity and media and politics into a swirl, spending billions of dollars to create something that feels both fruitless and participatory at the same time.

    Voting uses a 5,000-year-old method to, in a tiny moment of time, have people raise their hands and make a choice.

    These sorts of Votes are a ceremony that adorns the way we govern.

    But Voting with a capital V actually confuses us about the power we each have to speak up in all sorts of informal ways. We vote (with a small v) every time we discuss who to invite over for dinner, what sort of car to buy, and particularly when it comes to work and commerce, how we’ll accomplish anything as a team.

    And technology, which has made it easier than ever for us to collide with other peoples’ ideas (and to collude with them), hasn’t done much to institute useful new ways to vote and to be heard. And when we feel heard, we’re far more likely to connect and commit.

    Instead, we rely on traditional status roles, on caste, on signals of strength. We rarely adequately reward wisdom or a good track record when making these decisions, and often the decisions that are confirmed create more team divisions instead of building connection and resilience.

    What if we could build a voting layer into our teams and our culture? What if it were community-based, resilient and easy to use? And what if that voting layer allowed us to create new forms of value, new projects and better ways to connect and decide?

    For the last year, I’ve been noodling on a plan for a DAO that creates the conditions for a new form of widespread tally. Dozens of really smart and passionate people helped me think about the tech and the implications. The plan I’m sharing below is filled with examples, traditional ideas, new technologies, cultural shifts and a different way of changing the culture while building a layer of the internet.

    But this is bigger than me. As I’ve written about before, describing the project and running it are very different things… It needs dedicated leaders ready to commit to building something for the long haul. So I’m publishing the idea here, giving it away and hoping that many people around the world will copy it, improve it, develop it, share it and make it work far beyond what I’ve described.

    Here’s the plan for Pluralism. Make it yours. Have fun. (Static backup version).

  • How to Create a Pillar Page that Ranks

    Pillar pages should be an integral part of your content strategy. Creating pillar pages is one of the best ways to strengthen your SEO strategy, boost your website traffic, and generate more inbound links to your website. A pillar page is generally a detailed guide or helpful resource on a specific topic. Most successful websites…
    The post How to Create a Pillar Page that Ranks appeared first on Benchmark Email.

  • Getting Started with Salesforce Flow – Part 77 (Running Lead Assignment Rules From Salesforce Flow)

    Last Updated on November 1, 2021 by Rakesh GuptaTo understand how to solve the same business use case using Process Builder. Check out this article Getting Started with Process Builder – Part 49 (Running Lead Assignment Rules From Process Builder). Big Idea or Enduring Question: How do you run the
    The post Getting Started with Salesforce Flow – Part 77 (Running Lead Assignment Rules From Salesforce Flow) appeared first on Automation Champion.

  • UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience

    UJET adds advanced workforce engagement capabilities to its CCaaS 3.0 cloud contact center through a partnership with Playvox.
    SAN FRANCISCO, CALIF (BUSINESS WIRE)- November 2, 2021  – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced its partnership with Playvox, bringing together UJET’s ultra-modern Enterprise cloud contact center with Playvox’s best-in-class workforce engagement management (WEM) capabilities.
    Through the partnership with Playvox, a globally recognized software leader in both workforce management and quality management, UJET’s next generation contact center now offers real-time agent forecasting, scheduling, and quality management through its extended suite of workforce engagement capabilities.
    The Playvox Suite of cloud-based applications is the first WEM suite built for the digital era, and empowers agents, workforce managers, quality analysts, team leaders, and management with the tools and real-time intelligence needed to create healthy work environments that result in superior customer experiences.
    Effective employee engagement is at the heart of exceptional customer service.
    The integration of Playvox’s advanced WEM capabilities with UJET’s CCaaS 3.0 platform provides a comprehensive solution that enables exceptional experiences and better outcomes for all involved, customers, agents, supervisors, and the brands they represent.
    “UJET and Playvox share a similar vision – to empower contact center agents to be their best and deliver amazing customer experiences,” said Carver Matheidas, Vice President of Channels for Playvox. “With this partnership, our two companies are in an even stronger position to provide businesses with the Workforce Engagement Management capabilities they need.”
    “There are tremendous synergies and efficiencies to be gained for our customers with the seamless integration of their WEM and CCaaS suites offered through this partnership,” said Tom Puorro, Chief Business Officer for UJET. “We are excited to work with the Playvox team to help brands deliver more modern experiences for their customers and agents that yield better ROI and bottom-line results for their business as well.”
    UJET is partnering with Playvox to add workforce forecasting and scheduling along with Playvox Quality Management to its CCaaS 3.0 solution to increase agent performance, effectiveness, and efficiency. This integration further strengthens UJET’s capabilities, enhancing our cloud contact center offering while helping to solidify UJET’s position as the world’s most disruptive, advanced, and fastest-growing cloud contact center.
    About Playvox:
    Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more at www.playvox.com.
    Media Contact:
    Kristin Wagner
    Playvoxkwagner@playvox.com
    About UJET
    UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
    Learn more at www.ujet.cx and follow us on LinkedIn and Twitter.
    Media Contacts
    Holly Barker
    UJETpr@ujet.cx
    The post UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience appeared first on UJET.

  • Helping freelancers

    Jarvis, I suppose you’re my new BFF since you managed me achieve my first $10,000 in just 75 days. I work on Upwork as a content writer (with a focus on blog writing and web content). Jarvis has helped me with blog post content, UW proposals, outreach messaging, and my profile (basically every step of my approach). Link to Jarvis 10,000 words FREE
    submitted by /u/emiliajuana [link] [comments]

  • 15 Businesses to Admire for Stellar Branding Consistency

    When searching for a soul mate, you look for someone that’s smart, funny, caring, but above all — consistent. Because if you’re going to invest your life in a person, you want someone you can trust, right?

    Falling in love with a brand isn’t all that different. Brands pull us in with witty slogans and timely discounts, but that’s not the only reason we stick around. Think about it, inbound marketing is all about content and communication that people love. The key to being your leads’ and customers’ soul mate, then, is providing brand consistency they can count on.
    But how? What’s at the heart of brand consistency is your message, and marketing plays a huge role in that. In this post, we’ll dive into what branding consistency is, its importance, benefits, and share 15 businesses that have done a stellar job showing it.

    The Importance of Branding Consistency
    Branding consistency sets the stage for a business to gain and maintain credibility and trust. You have to position your brand and its content in a way that appeals to its target audience and carry that same messaging over time. After all, your customers are putting their trust in you, and like any relationship, you want the foundation to be dependable and consistent.
    So, not only is this concept important in business strategy, but the benefits speak for themselves.

    Benefits of Brand Consistency
    Maintain customer expectations.
    When creating marketing content, your team can share collateral that delivers the same visual cues from logo, color, and tone that won’t negatively impact customer perception. This standardization of branding let’s them know exactly what to expect every time they come across your business.
    Align separate business units.
    In creating a uniform brand identity, business teams create varying forms of content across departments that still ring true to clearly specified brand guidelines. While each team won’t be working on the same projects directly — the brand’s story will still shine through.
    Establish a more visible, uniform identity.
    Brands that are consistently presented are 3 to 4 times more likely to experience brand awareness and visibility. Just think about the iconic Nike swoosh, or Adidas’ signature stripes, these consistent visuals let customers know what brand a product comes from in the blink of an eye.
    Now that we’ve gone through the importance and benefits of branding consistency, let’s look at some brands that have used it successfully.

    Branding Consistency: 15 Brand Examples
    1. GymIt
    Fitness centers can be intimidating to the average person. GymIt gets it, and takes the intimidation out of the equation by talking to its clientele like real people. The Boston-based gym calls itself “hassle-free” and keeps working out simple.
    One of the brand’s slogans is “Get In, Work Out” — clean, to-the-point, and clever. To prove that GymIt doesn’t cater to protein-shake, bodybuilder types, its marketing doesn’t take itself too seriously, either. Below are some snapshots of GymIt’s playful copy across social media, merchandise, and unintimidating website.

    2. Dropbox
    The cloud-based file sharing platform, Dropbox, is great at consistent design and personalization across channels.
    You won’t find any Dropbox communication or platforms without its signature open, blue box logo nearby. This style is behind all of the brand’s designs, whether it’s a sleek homepage or a creative error page. Dropbox’s email marketing aligns with that fun, artsy messaging. See the screenshot below of some colorful collateral found across.

    3. charity:water
    This organization donates 100% of its donations to building water wells in Africa where women and children use yellow jerry cans to carry water back to their villages. charity:water’s logo is a stylized jerry can and not only keeps the branding present across channels, but keeps the issue the charity is helping solve top of mind, as well.
    While many traditional nonprofits stick to old-school marketing tactics, charity:water recognizes that in order to inspire people to support a cause, you need to have inspired marketing. The organization’s birthday campaign has attracted supporters in fashion which charity:water uses to show how nonprofits can be trendy — using jerry cans in annual Charity Ball runways. This brand consistency makes it a leader in reinventing nonprofit marketing.
    4. Naked Pizza
    Naked Pizza — a revealing name for an honest brand. This business offers healthier pizza than the average chain by using only all-natural ingredients and a crust packed with grains and probiotics. Naked Pizza’s promise of all-natural is enforced by its refreshing style and tone seen across its marketing assets.
    Like GymIt, Naked Pizza suggests it doesn’t take itself too seriously and that pizza can be guilt-free and fun. The brand is lovably sarcastic and keeps its design clean and appealing while communicating its delicious message.

    5. Wells Fargo
    You don’t have to use conversational tones or playful designs to be a lovable brand. Wells Fargo, a leading bank worldwide, keeps its messaging traditional and old-school — in a good way!
    The brand is committed to its core values, including ethics and putting customers first, and they communicate this consistently through font, colors, layout, and keeping its logo ever-present across channels. Its slogan “Together we’ll go far” inspires copy that is rooted in family and building relationships.

    6. World Wildlife Fund
    This organization fights for a great cause with great marketing. The WWF’s style and imagery create a mood across channels that forces you to reflect for a moment on how we treat our wildlife and ecosystems.
    Below are three examples of how the brand communicates that same strong message in creative, thought-provoking ways. Its logo, print ad, and interactive piece all have a darkness to them through suggestive messaging or tone because of how serious the issue is.

    7. Warby Parker
    Warby Parker “creates boutique-quality, classically crafted eyewear at a revolutionary price point.” The brand communicates this boutiquey vibe through all its promotions and marketing assets.
    For example, Warby Parker offers a luxurious touch to prospective customers by sending five pairs of glasses to try on for free (top left). Attention to style is also evident across channels: its website (bottom left) is clean and easy to navigate. Even its annual report (bottom right) feels “classically crafted.” The brand calls its style “vintage,” and its Citizen’s Circus event at SXSW was dripping with vintage touches from signage to tents.

    8. Lush
    The international handmade cosmetics company, Lush, believes in “making effective products from fresh organic fruits and vegetables,” and in “happy people making happy soap.” Lush stores, products, packaging, and employees (top right) all tell that story.
    Lush’s commitment to natural, organic ingredients is totally aligned with how it displays its products (bottom left); Lush’s soaps, powders, and shampoos sit in their raw form in-store until the cashier wraps the product up once it’s purchased. Foregoing packaging oozes a natural vibe. Products that require packaging, like face masks (top left), don’t hide the ingredients and encourage customers to recycle after use. All packaging also has a sticker on it with the face and name of the employee who packed it. Every piece of marketing collateral at Lush has a personal, no-frills approach.

    9. Boloco
    Boston-based burrito company, Boloco, pays attention to consistency in detail in its online and offline marketing. The brand’s slogan is ‘inspired burritos’ and its menus, flyers, napkins, events, website, and other collateral all have a playful, hand-made touch that suggests the business is fueled by more than tortillas and guacamole. Boloco partnered with Life is Good by making a yummy Life is Good burrito with 50 cents of each purchase donated to the company’s charity, Life is Good Playmakers; this partnership fits with Boloco’s inspired brand perfectly.
    Boloco keeps branding present by using a playful signature font. No matter the marketing channel, we go loco for Boloco’s consistency.

    10. Museum of Fine Arts Boston
    Boston’s Museum of Fine Arts promotes its brand throughout the city and under its own roof with such finesse in execution, that the brand’s presence is always incredibly recognizable, yet still subtle. All MFA Boston marketing assets are easy to connect to the source.
    The brand has a two-tone color palette on all collateral, with red being the MFA’s signature color. Below are examples of its use of color, as well as its consistently minimalist design on an employee’s apron, outdoor banners, website, and brochure. With a museum full of colorful exhibitions and impressive canvases, the MFA keeps its own branding simple but strong.

    11. Intercom
    Intercom is a web-based customer service platform. “Treating customers with respect will always be good for business,” the brand says. “And we believe that making customers jump through hoops to try to get help is incredibly disrespectful.” Looking at Intercom’s various forms of communication and marketing tactics, it’s visually apparent how much it doesn’t want its customers to “jump through hoops.”
    The brand presents information in a clear, comprehensive way by using imagery instead of written explanations. After all, a picture says a thousand words. Intercom introduces its company with photos other content with simple graphic design. Enticing me with visuals definitely takes hoops out of the equation.

    12. Innocent Drinks
    Innocent Drinks is a playful smoothie and juice brand from England that keeps its innocent reputation strong with marketing that will make you feel like a kid again. The meta description reads: “hello, we’re innocent and we’re here to make it easy for people to do themselves some good (whilst making it taste nice too).” How cute is that?
    Below are examples of more lovable approaches to branding like its Facebook game (top left), product images (bottom left), and inventive website navigation for the brand’s annual event, Fruitstock. Innocent Drinks stays true to its personality in its tone and creative execution.

    13. Zendesk
    Zendesk is a cloud-based customer service software system that has built a charming brand through sleek, bright design. The “zen” in this company’s branding can be seen through its mellow yellow and natural color palette.
    It’s important to communicate a consistent brand image to the world, but Zendesk recognizes that consistency comes from within as well. Its office carries the theme to keep the feeling strong within company walls. The brand’s signature green is used consistently across channels and compliments the brand’s identity.

    14. Lululemon Athletica
    Sportswear brands often promise that their products will make you a better athlete, but the process and hard work it takes to get there is sometimes forgotten. Lululemon Athletica, a yoga and sportswear brand, keeps the act of working out alive across its assets. The brand hosts free yoga classes in its stores, as well as public outdoor classes.
    Its confirmation email (top left) for joining its mailing list is a large image of a woman doing yoga, and the brand’s Twitter profile (top right) displays yoga mats waiting to be rolled out. The brand designs yoga clothing and gear, so why skip to the gratification of doing it when you can cultivate a feeling around the process?

    15. ZocDoc
    ZocDoc is an online service for finding and booking appointments with physicians in your area. The brand aims to improve access to healthcare, and it communicates the ease of the process with cartoon mascots across all of its marketing communication channels.
    After all, cartoons make us feel like kids again, and boy, were things easy when we were kids. See ZocDoc’s charming collateral on the website’s personal account page.

    Build Better Branding Consistency
    Now that’s soul mate material, right? A lot of these brands use playful, creative, and conversational tones, while others prefer more serious, thought-provoking approaches. Whatever the tone, be sure to keep it consistent across all channels to give your customers a brand they can count on.
    Editor’s note: This article was originally published in March 2013 and has been updated for comprehensiveness.