Third-party applications empower organizations to go beyond the inefficiency of change sets and custom scripting based solutions. As a result, they can help to solve some of the more complex DevOps scenarios such as easily comparing orgs, conducting an impact analysis, and creating automation regression… Read More
Author: Franz Malten Buemann
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How to Write a Sales Email that Won’t Get Ignored
Email is one of the oldest digital communication strategies, and it is one of the most efficient ways for business owners to promote their offers. Email marketing remains a robust sales and prospecting tool. In fact, sales reps spend around one-third of their work hours emailing. While using email as part of your overall marketing…
The post How to Write a Sales Email that Won’t Get Ignored appeared first on Benchmark Email. -
Key Marketing Automation Sequences
Below are nine key marketing automation sequences that every business should consider. 1.Web Lead Generation Form: A white paper download form. Tag users with a set of attributes, send them a PDF, and later ask if they have any questions. This is an example white paper that explains how digital can be used for events. 2.Get leads from traditional advertising, trade shows, or affiliate stores. A series of emails with more information triggered by user registration. Usually followed by a call to action. 3.Drive engagement campaigns on social media. These are campaigns that drive some segment of the database to engage with the social media community. 4.Webinar/event follow-up campaign. These sequences encourage registration, provide post-registration/pre-event value, and continue the conversation after the event. 5.Long-term nurturing marketing sequence. A series of emails that continue the conversation after the initial touchpoint. If your subscribers are ready to commit, they are educated and willing to work with you. This is a whole tip sheet on nurturing marketing. 6.long retention sequence. This is a series of emails to improve retention within your membership site or learning management system. 7.A mini tutorial sequence. This is a short sequence that gives specific information about a topic. Here are six example steps for creating a strategic blog. 8.Sales trigger/onboarding campaign: This is an email (or series of emails) that starts when a new organization joins. It could be a short series that helps teach her how to get the most value out of your relationship, starting with an automated “thank you” email. 9.Exit Recapture Sequence: This type of sequence is used when someone decides to “leave” a membership site or LMS. It usually starts with understanding why they are leaving, with the goal of bridging the gap (and preventing others from leaving), and then with how to keep them in your ecosystem. Make a suitable offer. Offer something like coaching. 10.Referral and testimonial collection campaign: This campaign is designed to collect testimonials and generate referrals. 11.Service Delivery Campaign: This is a series of campaigns to improve the efficiency of service delivery or reduce the cost of customer support. With the right marketing automation, you can do everything from improving relationships, educating prospects, increasing efficiency, and growing your business. But for the clumsy, marketing automation can ruin your brand. submitted by /u/amos_blake [link] [comments]
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The Benefits of “Quiet Quitting” | What It Is, Why It’s Trending, And What You Can Do About It – MAZAIA TECH-UNIQUE INFORMATION
submitted by /u/Frequent-Fondant5582 [link] [comments]
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How Twitter Super Followers Works and How These Creators Leverage the Feature
Twitter has been an amazing platform for content creators and small business owners to build community, showcase their work and knowledge, and express distinct viewpoints. In our series, Social Proof, we’ve spoken to content creators who’ve literally built their careers by tweeting about their interests and passions. And the power of Twitter can be leveraged by professionals in virtually all fields – making it a great channel to build community. And now, Twitter is giving creators a new tool to connect with their most ardent supporters – Super Followers. The feature was first introduced in September of 2021, and allows creators to earn revenue from their tweets, while also providing a way for them to deepen their relationship with their biggest fans. Here’s exactly how the feature works and how two content creators are creating exclusive tweets for their Twitter Super Followers.What exactly does it mean to have Twitter Super Followers?Your Twitter Super Followers will be privy to specific content that you’ve curated especially for them. Currently, Super Followers is being tested, meaning it’s only available to certain people who’re in the test group and not a feature just anyone can use. Even if you are included in this special group, you’ll still need to apply to have Super Followers. Here are the qualifications you’ll need to meet: Be 18 years or olderHave at least 10,000 FollowersHave Tweeted at least 25 times in the last 30 days How exactly does a normal follower get upgraded to a Super Follower? They will need to subscribe and pay a monthly fee. Twitter gives creators the option to set the price – you can choose from three different tiers: $2.99, $4.99, and $9.99. Once you start getting subscribers, that’s when the fun begins! You’ll be able to plan out and create specific content for an exclusive portion of your audience, aka your Super Followers. Along with seeing exclusive tweets, Super Followers will also have a badge displayed next to their name that will show up when they interact with your Tweets. And, they’ll have access to exclusive Twitter Spaces you can host.Source: TwitterAs this feature is still in development, Twitter has said they’re looking into adding additional perks and bonus content for Super Followers.How these content creators utilize Twitter Super FollowersMaybe you’re interested in having Super Followers, but you’re not entirely sure how you’d go about it. To give you some insight into the possibilities this new tool provides, here are how these two content creators are navigating the feature.Mr. Gary is more personal with his Twitter Super FollowersA long-time actor who got his start playing Nelson Tibideaux on The Cosby Show, Gary Gray’s Twitter account revolves around his art. Asides from acting, Gary does coaching for voice lessons, writes screenplays, and creates original art pieces. The actor has landed many of his followers through tweets he’s made about his previous roles — like when he posted about the 25th anniversary of Rocket Power – a popular Nickelodeon show he worked on. Happy Jordan year (23!) to my first VO, the one and only Sam Dullard aka Squiiid – and to everyone involved with Rocket Power! 23 years ago the show dropped and y’all made us #1! Thanks to all y’all for watching then and STILL watching now – you the MVPs. Much love – GLG pic.twitter.com/k62eabcEuc— Mr. Gray (@GaryLGray) August 16, 2022
When Gary first got the notice that he was eligible to apply for Super Followers, he didn’t seriously think any of his followers would actually pay for extra tweets. That is, until he asked. He was surprised to see several individuals responding that they would be interested in Super Following him. The actor has been using the feature for the last couple of months and fluctuates between 8 – 14 Super Followers. Overall, he says he’s had a positive experience with it. The main difference in the content he creates for his Super Followers is that he’s intentionally more interactive with this group compared to the rest of his 24,000+ community. “On my regular Twitter, I’ll just say, you know, ‘Feeling meh,’” Gary said. “Whereas, with Super Followers, I’ll say, ‘Not feeling so good today. What did you guys do?’ Because it makes them feel a little less like they’re observing me and a little bit more like they’re included.”Gary also provides his Super Followers with additional perks including exclusive access to his sketches and art pieces at discounted prices. Recently, he just did his first giveaway for his Super Followers as well and gifted a signed copy of a Rocket Power video game. Gary offers his Super Followers exclusive access to art piecesGary appreciates this tight knit relationship he’s developed with his Super Follower community and has noticed that his Super Followers also seem to enjoy this content as they regularly interact with his exclusive tweets.Ashani the Alchemist offers personalized horoscopes for her Twitter Super FollowersA tarot reader and astrologist, Ashani has always felt drawn to the spiritual world. She majored in creative writing in college and worked at a spiritual shop which prepped her well to write the horoscope messages she would eventually be known for. Mercury retrograde starts in about 2 weeks on September 9th.As the moon enters Libra today, now conj. Mercury, we are going to get a peek at the themes we’ll be facing next month. Imbalances in your life, especially your relationships, will be more evident at this time.— ashani the alchemist ☿ (@ashanism) August 29, 2022
After losing her job during the beginning of the pandemic, Ashani became more active on Twitter and her friends began asking her to do tarot readings – making her realize there was a demand for her service. She quickly went viral on Twitter and her popularity afforded her the opportunity to go on Instagram Live with rap superstar Cardi B and do a birth-chart reading for her. When Ashani was first introduced to Super Followers, she was very interested because she believed this feature could allow her to focus more on Twitter as a whole instead of other platforms like Patreon.“I was excited [for Super Followers] because I didn’t like Patreon for the sole fact that, one, it took me away from the engagement I had on Twitter. And I felt like I was working double time trying to create content for Twitter and Patreon.”Ashani has amassed just over 30 Super Followers in the last few months and provides them with more personalized horoscope messages than the ones she offers the rest of her 38,000+ following. However, the content creator admits that since the feature is so new, she is still figuring out how to best engage with her Super Followers. “[Super Followers] is a lot more of an intimate space,” she said. “I’m still trying to figure out how I can engage with people a little bit more, or, what they even want from me. Because obviously, they want the content and the information. But it’s like, how can I make it more fulfilling for myself as well?”As of now, Ashani does see the value in having Super Followers and plans to continue using it. However, she’s actively brainstorming new ways to engage with this exclusive audience in order to make the feature work best for both her community and her business. Still, her current Super Followers already see the value in the services and content she is providing, including one of her ardent supporters, Twitter user @luminary222. Luminary says she is happy to pay the $4.99 a month because she believes Ashani is a talented tarot reader and she personally connects with her messages. “What I gain from being a Super Follower of Ashani is not only do I get more content, but I am helping her expand as a creator,” Luminary said. “I am letting her know that there’s people out there who care about her work and genuinely want to hear what she has to say.”Benefits of having Twitter Super FollowersYour supporters are what makes your business and content thrive, and Twitter Super Followers is a great way to provide them with special content that, hopefully, will allow them to forge a stronger connection to your work. Twitter Super Followers can provide the following benefits to you and your business.Streamline the amount of platforms you useAs a content creator, it can be hard to jumble multiple social accounts. The fact that Super Followers allows you to host a subscription service within Twitter is a big plus for Ashani. “I will say that I enjoy [Super Followers], because it’s all seamless,” she said. “It’s just a click of the button. All you have to do is press a little drop down menu and say, super followers versus everyone. So it’s a lot more simple. It’s all in one place. I do enjoy that.”Using this feature may make it possible for you to limit the number of other subscription based platforms you’re active on, like Patreon or Ko-Fi, reducing the amount of toggling you’ll be doing between accounts throughout the day. This can also allow you to spend more time curating specific content for Twitter and your Super Followers.Deepen your relationship with followersFor Gary, Super Followers has been a great way for him to open up on a more personal level with his biggest supporters. The actor is able to go beyond discussing work related matters, and introduce a more intimate side of himself. “Super Followers might get some [more personal] videos of me because it’s something that’s a little bit more intimate that I wouldn’t necessarily show a lot of people,” he said. The feature has made it possible for him to get to know his Super Followers better, making the relationship feel mutual instead of one-sided. This is not something he’d be able to do with his account’s main following as it would be quite difficult to get to know over 20,000 people intimately. Your Super Followers will also stand out to you when they interact with your normal content, too – thanks to the handy badge next to their name – meaning it will be easier to engage with them whenever they comment on your general tweets as well. Add a new source of revenueWhile you may not be able to rely solely on the income coming from your Twitter Super Followers, it can be a great way to earn some extra cash for your content.It’s good to note, however, that Twitter does tax some of this revenue. The social media platform has provided a helpful breakdown depicting a realistic look at what a content creator can take home from a Super Follower subscription. Source: TwitterWhat to consider before opting into Twitter Super FollowersRemember, social media sites are constantly adapting and adding new tools for content creators. It may be tempting to opt into a new feature when it’s first offered, but not every feature or trend will be a right fit for you and your brand.Since Super Followers is such a new and limited feature, there will also be a learning curve on how to best use it. As of now, there isn’t a ton of data on how Twitter Super Followers has benefited creators or small businesses. Here are some factors to consider if you’re leaning towards having Super Followers on your Twitter account.Make sure you have the capacity for itSometimes, it can be easy to jump on new social media trends in hopes of gaining more engagement and traction online. But in reality, it’s important to make sure you have the bandwidth to commit to these new features and channels. While Ashani is appreciative of all of her Super Followers, she’s also aware that $5 a month is not a sustainable enough income for her to constantly be churning out new content. “I have to be more discerning in my energy. And so I have to discern whether $5 is worth giving so much more of myself each month,” Ashani said. “No shade to all my super followers because I love them, and I’m appreciative of them, but even one of them told me that they’re [Super Following me] just to support me.” By implementing this feature, you will need to generate more content for your Super Followers, so make sure you have the creative and emotional capacity to do so as well as enough time in your schedule.Have a clear idea of how you’ll be dividing your contentOnce you decide to have Super Followers, you will need to make extra content for this group, which means you’ll also need to sort out exactly how you’ll be divvying up your tweets. While this isn’t necessarily a negative, it may add more work onto your plate. Now, whenever Gary plans to post on Twitter, he has to factor in what he can provide his Super Followers with versus his main following. “For instance, my anniversary content for Rocket Power — that day I’m thinking in my head, is it worth it to post something to super followers first?” Gary said. “Or, is this an everybody thing? Almost every big tweet or any big engagement like that, I have to sort of think about the separate groups.”Your Super Followers will be paying you for exclusive content, so it’s important to be strategic and organized when planning out tweets for them.Don’t alienate the rest of your audienceFor Ashani, a major struggle with implementing Super Followers has been her not wanting to neglect her main following. As a tarot reader, she gets most of her clients from her astrology and horoscope tweets which tend to receive tons of retweets and likes. To limit some of that content to her Super Followers can sometimes feel counterproductive. “When I post messages, I gain clients. I gain new followers. Those followers resonate with my work, and then they book with me. And, they book with me consistently,” she said. “And if I’m only posting messages on Super Followers, yeah, that’s 4.99 a month, but is it taking away from the tips I could get, the engagement I could get, the extra clients that I could get?”Ashani does caution other content creators and small businesses owners to really think about the effects Super Followers may have on their content before jumping into the feature.Have fun and experiment!While Gary appreciates his Twitter Super Followers, he also hopes Twitter will provide a clearer picture on best practices for using the feature as he feels the burden is currently on content creators to navigate it. “Twitter has to show businesses and creators the value in [Super Followers] by providing a sort of roadmap,” he said. For now, content creators are testing the feature, using it to the best of their abilities. Ashani encourages others to try out Super Followers, but to be intentional about it as well.“So the one thing I would say to people who are going to approach [Super Followers] is know what you’re trying to offer… and what you have the capacity to offer for the price point as well. Don’t overextend yourself … But consider it and have fun with it.”Do you Super Follow anyone on Twitter? We’d love to know the content creators you’re supporting! Drop their names in our DMs on Instagram or Twitter.
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How Twitter Super Followers Works and How These Creators Leverage the Feature
Twitter has been an amazing platform for content creators and small business owners to build community, showcase their work and knowledge, and express distinct viewpoints. In our series, Social Proof, we’ve spoken to content creators who’ve literally built their careers by tweeting about their interests and passions. And the power of Twitter can be leveraged by professionals in virtually all fields – making it a great channel to build community. And now, Twitter is giving creators a new tool to connect with their most ardent supporters – Super Followers. The feature was first introduced in September of 2021, and allows creators to earn revenue from their tweets, while also providing a way for them to deepen their relationship with their biggest fans. Here’s exactly how the feature works and how two content creators are creating exclusive tweets for their Twitter Super Followers.What exactly does it mean to have Twitter Super Followers?Your Twitter Super Followers will be privy to specific content that you’ve curated especially for them. Currently, Super Followers is being tested, meaning it’s only available to certain people who’re in the test group and not a feature just anyone can use. And even if you are included in this special group, you’ll still need to apply to have Super Followers. Here are the qualifications you’ll need to meet: Be 18 years or olderHave at least 10,000 FollowersHave Tweeted at least 25 times in the last 30 days How exactly does a normal follower get upgraded to a Super Follower? They will need to subscribe and pay a monthly fee. Twitter gives creators the option to set the price – you can choose from three different tiers: $2.99, $4.99, and $9.99. Once you start getting subscribers, that’s when the fun begins! You’ll be able to plan out and create specific content for an exclusive portion of your audience, aka your Super Followers. Along with seeing exclusive tweets, Super Followers will also have a badge displayed next to their name that will show up when they interact with your Tweets. And, they’ll have access to exclusive Twitter Spaces you can host.Source: TwitterAs this feature is still in development, Twitter has said they’re looking into adding additional perks and bonus content for Super Followers.How these content creators utilize Twitter Super FollowersMaybe you’re interested in having Super Followers, but you’re not entirely sure how you’d go about it. To give you some insight into the possibilities this new tool provides, here are how these two content creators are navigating the feature.Mr. Gary is more personal with his Twitter Super FollowersA long-time actor who got his start playing Nelson Tibideaux on The Cosby Show, Gary Gray’s Twitter account revolves around his art. Asides from acting, Gary does coaching for voice lessons, writes screenplays, and creates original art pieces. The actor has landed many of his followers through tweets he’s made about his previous roles — like when he posted about the 25th anniversary of Rocket Power – a popular Nickelodeon show he worked on. Happy Jordan year (23!) to my first VO, the one and only Sam Dullard aka Squiiid – and to everyone involved with Rocket Power! 23 years ago the show dropped and y’all made us #1! Thanks to all y’all for watching then and STILL watching now – you the MVPs. Much love – GLG pic.twitter.com/k62eabcEuc— Mr. Gray (@GaryLGray) August 16, 2022
When Gary first got the notice that he was eligible to apply for Super Followers, he didn’t seriously think any of his followers would actually pay for extra tweets. That is, until he asked. He was surprised to see several individuals responding that they would be interested in Super Following him. The actor has been using the feature for the last couple of months and fluctuates between 8 – 14 Super Followers. Overall, he says he’s had a positive experience with it. The main difference in the content he creates for his Super Followers is that he’s intentionally more interactive with this group compared to the rest of his 24,000+ community. “On my regular Twitter, I’ll just say, you know, ‘Feeling meh,’” Gary said. “Whereas, with Super Followers, I’ll say, ‘Not feeling so good today. What did you guys do?’ Because it makes them feel a little less like they’re observing me and a little bit more like they’re included.”Gary also provides his Super Followers with additional perks including exclusive access to his sketches and art pieces at discounted prices. Recently, he just did his first giveaway for his Super Followers as well and gifted a signed copy of a Rocket Power video game. Gary offers his Super Followers exclusive access to art piecesGary appreciates this tight knit relationship he’s developed with his Super Follower community and has noticed that his Super Followers also seem to enjoy this content as they regularly interact with his exclusive tweets.Ashani the Alchemist offers personalized horoscopes for her Twitter Super FollowersA tarot reader and astrologist, Ashani has always felt drawn to the spiritual world. She majored in creative writing in college and worked at a spiritual shop which prepped her well to write the horoscope messages she would eventually be known for. Mercury retrograde starts in about 2 weeks on September 9th.As the moon enters Libra today, now conj. Mercury, we are going to get a peek at the themes we’ll be facing next month. Imbalances in your life, especially your relationships, will be more evident at this time.— ashani the alchemist ☿ (@ashanism) August 29, 2022
After losing her job during the beginning of the pandemic, Ashani became more active on Twitter and her friends began asking her to do tarot readings – making her realize there was a demand for her service. She quickly went viral on Twitter and her popularity afforded her the opportunity to go on Instagram Live with rap superstar Cardi B and do a birth-chart reading for her. When Ashani was first introduced to Super Followers, she was very interested because she believed this feature could allow her to focus more on Twitter as a whole instead of other platforms like Patreon.“I was excited [for Super Followers] because I didn’t like Patreon for the sole fact that, one, it took me away from the engagement I had on Twitter. And I felt like I was working double time trying to create content for Twitter and Patreon.”Ashani has amassed just over 30 Super Followers in the last few months and provides them with more personalized horoscope messages than the ones she offers the rest of her 38,000+ following. However, the content creator admits that since the feature is so new, she is still figuring out how to best engage with her Super Followers. “[Super Followers] is a lot more of an intimate space,” she said. “I’m still trying to figure out how I can engage with people a little bit more, or, what they even want from me. Because obviously, they want the content and the information. But it’s like, how can I make it more fulfilling for myself as well?”As of now, Ashani does see the value in having Super Followers and plans to continue using it. However, she’s actively brainstorming new ways to engage with this exclusive audience in order to make the feature work best for both her community and her business. Still, her current Super Followers already see the value in the services and content she is providing, including one of her ardent supporters, Twitter user @luminary222. Luminary says she is happy to pay the $4.99 a month because she believes Ashani is a talented tarot reader and she personally connects with her messages. “What I gain from being a Super Follower of Ashani is not only do I get more content, but I am helping her expand as a creator,” Luminary said. “I am letting her know that there’s people out there who care about her work and genuinely want to hear what she has to say.”Benefits of having Twitter Super FollowersYour supporters are what makes your business and content thrive, and Twitter Super Followers is a great way to provide them with special content that, hopefully, will allow them to forge a stronger connection to your work. Twitter Super Followers can provide the following benefits to you and your business.Streamline the amount of platforms you useAs a content creator, it can be hard to jumble multiple social accounts. The fact that Super Followers allows you to host a subscription service within Twitter is a big plus for Ashani. “I will say that I enjoy [Super Followers], because it’s all seamless,” she said. “It’s just a click of the button. All you have to do is press a little drop down menu and say, super followers versus everyone. So it’s a lot more simple. It’s all in one place. I do enjoy that.”Using this feature may make it possible for you to limit the number of other subscription based platforms you’re active on, like Patreon or Ko-Fi, reducing the amount of toggling you’ll be doing between accounts throughout the day. This can also allow you to spend more time curating specific content for Twitter and your Super Followers.Deepen your relationship with followersFor Gary, Super Followers has been a great way for him to open up on a more personal level with his biggest supporters. The actor is able to go beyond discussing work related matters, and introduce a more intimate side of himself. “Super Followers might get some [more personal] videos of me because it’s something that’s a little bit more intimate that I wouldn’t necessarily show a lot of people,” he said. The feature has made it possible for him to get to know his Super Followers better, making the relationship feel mutual instead of one-sided. This is not something he’d be able to do with his account’s main following as it would be quite difficult to get to know over 20,000 people intimately. Your Super Followers will stand out to you when they interact with your normal content, too – thanks to the handy badge next to their name – meaning it will be easier to engage with them whenever they comment on your general tweets as well. Add a new source of revenueWhile you may not be able to rely solely on the income coming from your Twitter Super Followers, it can be a great way to earn some extra cash for your content.It’s good to note, however, that Twitter does tax some of this revenue. The social media platform has provided a helpful breakdown depicting a realistic look at what a content creator can take home from a Super Follower subscription. Source: TwitterWhat to consider before opting into Twitter Super FollowersRemember, social media sites are constantly adapting and adding new tools for content creators. It may be tempting to opt into a new feature when it’s first offered, but not every feature or trend will be a right fit for you and your brand.Since Super Followers is such a new and limited feature, there will also be a learning curve on how to best use it. As of now, there isn’t a ton of data on how Twitter Super Followers has benefited creators or small businesses. Here are some factors to consider if you’re leaning towards having Super Followers on your Twitter account.Make sure you have the capacity for itSometimes, it can be easy to jump on new social media trends in hopes of gaining more engagement and traction online. But in reality, it’s important to make sure you have the bandwidth to commit to these new features and channels. While Ashani is appreciative of all of her Super Followers, she’s also aware that $5 a month is not a sustainable enough income for her to constantly be churning out new content. “I have to be more discerning in my energy. And so I have to discern whether $5 is worth giving so much more of myself each month,” Ashani said. “No shade to all my super followers because I love them, and I’m appreciative of them, but even one of them told me that they’re [Super Following me] just to support me.” By implementing this feature, you will need to generate more content for your Super Followers, so make sure you have the creative and emotional capacity to do so as well as enough time in your schedule.Have a clear idea of how you’ll be dividing your contentOnce you decide to have Super Followers, you will need to make extra content for this group, which means you’ll also need to sort out exactly how you’ll be divvying up your tweets. While this isn’t necessarily a negative, it may add more work onto your plate. Now, whenever Gary plans to post on Twitter, he has to factor in what he can provide his Super Followers with versus his main following. “For instance, my anniversary content for Rocket Power — that day I’m thinking in my head, is it worth it to post something to super followers first?” Gary said. “Or, is this an everybody thing? Almost every big tweet or any big engagement like that, I have to sort of think about the separate groups.”Your Super Followers will be paying you for exclusive content, so it’s important to be strategic and organized when planning out tweets for them.Don’t alienate the rest of your audienceFor Ashani, a major struggle with implementing Super Followers has been her not wanting to neglect her main following. As a tarot reader, she gets most of her clients from her astrology and horoscope tweets which tend to receive tons of retweets and likes. To limit some of that content to her Super Followers can sometimes feel counterproductive. “When I post messages, I gain clients. I gain new followers. Those followers resonate with my work, and then they book with me. And, they book with me consistently,” she said. “And if I’m only posting messages on Super Followers, yeah, that’s 4.99 a month, but is it taking away from the tips I could get, the engagement I could get, the extra clients that I could get?”Ashani does caution other content creators and small businesses owners to really think about the effects Super Followers may have on their content before jumping into the feature.Have fun and experiment!While Gary appreciates his Twitter Super Followers, he also hopes Twitter will provide a clearer picture on best practices for using the feature as he feels the burden is currently on content creators to navigate it. “Twitter has to show businesses and creators the value in [Super Followers] by providing a sort of roadmap,” he said. For now, content creators are testing the feature, using it to the best of their abilities. Ashani encourages others to try out Super Followers, but to be intentional about it as well.“So the one thing I would say to people who are going to approach [Super Followers] is know what you’re trying to offer… and what you have the capacity to offer for the price point as well. Don’t overextend yourself … But consider it and have fun with it.”Do you Super Follow anyone on Twitter? We’d love to know the content creators you’re supporting! Drop their names in our DMs on Instagram or Twitter.
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Checklist for Salesforce Marketers at Dreamforce: Sessions, Meet-ups, and More!
One-week until Dreamforce starts! It’s returning in-person for the first time since the Covid-19 pandemic, and is being turbo-powered by the Salesforce+ streaming service – opening up the biggest event in the Salesforce calendar to attendees across the globe. This will be my third Dreamforce,… Read More
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5 Reasons to Use After-Call Surveys
Think about how many phone calls your contact center receives in one day. Thousands, right? Now, think about how many ripe opportunities you have to ask for customer feedback. Thousands again.
How? Through after-call surveys. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience. In fact, one of the downsides is that response rates are historically low: between 5%-20%. Still, there are several reasons the after-call survey is valuable for your contact center—we’ll go through each one in this guide.
What is an After-Call Survey?
An after-call survey is a feedback request given to a customer immediately after a call. Remember, the after-call survey is not a comprehensive assessment of your customer service standard. Think of it more like a preview. The rest of the movie lies in the data collected from other important customer service indicators: KPIs like cSAT scores, agent engagement, and others.TIP:
Use Fonolo’s Visual IVR (interactive voice response) to gain customer feedback with its post-call survey feature.5 Reasons to Use After-Call Surveys
So, what makes the after-call survey so valuable to call center leaders? Let’s find out.
1. Helps Assess and Improve Individual Agent Performance
Immediate feedback after phone calls gives you a snapshot of agent performance. If after-call surveys indicate low customer satisfaction for the same agent, then you’ll want to look at the situation more closely. Perhaps it’s time for more agent training, or you may need more experienced agents on staff during peak times. Plus, the survey acts as a strong incentive for agents to perform their best.
2. Offers Customers Space to Vent
Haven’t you ever felt better after venting? Your customers feel the same way. No one knows this better than your agents. Ask them how their customers feel when they don’t come to a first-call resolution. Perhaps a customer ends the call angrily. Or worse—they take to social media to unleash their dissatisfaction. An after-call survey helps reduce friction in your customer experience. But venting is more than just an emotional release.
MTD Sales Training CEO sees customer venting as an opportunity to distinguish customer opinions from facts. For example, an angry customer may tell an agent they hate the company and service. But as they vent (perhaps in a survey), they might share more specific details about the problem—you’ll gain valuable insight that’ll help you improve your product or service.
3. Makes Your Customers Feel Heard
Listening to customer feedback is a fantastic way to improve customer experience. In fact, one hospitality study found that active listening offers the impression of preferential service. Your customers feel appreciated and cared for when you ask them about their experience. And if you really want to up the ante? Personalization. Your customers are up to 48% more likely to respond well to an after-call survey if you address them by name, or reference their purchase history.
4. Immediate Feedback is More Accurate
Try recalling a dream as soon as you wake up. You’ll likely remember more details than you will the next day. The same goes for customer experience. Immediate survey data is 40% more accurate than responses received from surveys shared after 24 hours.
5. Informs Your CX Strategy
Fonolo founder Jason Bigue describes customer experience as the “net result of every touch point with a customer.” The after-call survey is one of those touch points. Of course, it’s not enough to inform your entire customer experience strategy. However, it provides valuable insight to supplement other data collected through metrics and more.
Immediate customer feedback, KPIs, and the right call center technology can transform your strategy to accommodate customer needs.
A #customerexperiencestrategy is a comprehensive way to elevate customer satisfaction. Use valuable feedback from post-call surveys to inform your strategy, and employ tech like Fonolo’s Voice Call-Backs to execute it! Click To TweetThe post 5 Reasons to Use After-Call Surveys first appeared on Fonolo. -
The 2023 edition of ECXA™ is now open for entries
Awards International announces the start of the European Customer Experience Awards ’23, a premium awards programme celebrating top results and achievements of the CX community in Europe. As of September 5, the second edition of ECXA™ is officially accepting entries. Companies of all size from across Europe are invited to showcase their achievements, submit their applications and…
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Prove the ROI of your customer experience programmes in 3 steps
To secure and retain support and budget, CX leaders must effectively use their data to demonstrate the ROI of CX. This involves proving the link between improved customer satisfaction and wider business outcomes. Customer retention, purchase frequency, lifetime value and referral impact on conversions are included in this. A recent Gartner survey of 362 global…
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