Author: Franz Malten Buemann

  • Getting Started with Salesforce Flow – Part 58 (Customize Previous, Next, Finish, and Pause Button Label for Screen Flow!)

    Big Idea or Enduring Question: What if you could customize the Previous, Next, Finish, and Pause button label for Screen Flow? Ya, why endure mundane when we can jazz things up!! Let us do it! A Screen Element allows you to … Continue reading →
    The post Getting Started with Salesforce Flow – Part 58 (Customize Previous, Next, Finish, and Pause Button Label for Screen Flow!) appeared first on Automation Champion.

  • Full Instapage Review 2021–Features,Prices,Comparisons

    https://szdebrecen1.medium.com/full-instapage-review-2021-features-prices-comparisons-2973334ab8fe
    submitted by /u/szdebrecen1 [link] [comments]

  • Online Female CX Communities: Why They Matter and How You Can Get Involved

    The world’s first global online membership community for Women in CX is launching on International Women’s Day – March 8th 2021. And this start-up is pretty special. CX Magazine has partnered with Women in CX and this week, caught up with Founder and CEO Clare Muscutt to find out why. The rise of online communities…
    The post Online Female CX Communities: Why They Matter and How You Can Get Involved appeared first on Customer Experience Magazine.

  • Are Blogs Dead in 2021? We Asked 10 Marketing Experts

    It seems we all have an obsession with killing things off.
    Every couple of years, we revisit something and place it on the chopping block. In the new millennium, we had the Y2K computer scare. In 2012, we feared the world would end and we would all just poof. When technology took a more important role in our lives, we assumed all print publications would go bankrupt. Now, with the rise of video and podcasts, it’s blogging’s turn to feel the heat.

    I reached out to marketers with backgrounds in product marketing, SEO, YouTube, podcasting, and more and asked them, “Are Blogs dead? ” Here’s what they said.
    In all fairness, this question surrounding blogs is not without reason. Google Trends shows that in the last five years, the interest in blogs has steadily declined worldwide.

    Image Source
    In the U.S. within the same five-year span, podcasts have risen in popularity and surpassed blogs in searches.
    Image Source
    However, marketers still consider blogging a top marketing channel. Ross Simmonds, a B2B marketer and the founder of the content marketing agency Foundation, says blogging has helped his clients triple their traffic and accelerate their sales close rates.
    “At Foundation, blogging with intent has helped us generate millions of dollars in the pipeline for both us and our clients,” says Simmonds. “It’s also armed us with the ability to elevate our brand’s position in the market and, most importantly, truly help others in our industry learn and unlock new opportunities.”
    With that said, the blogging landscape has changed over the years. Lisa Toner, director of content at HubSpot, says it’s not enough to just have a blog nowadays.
    “You need to consistently create content that is more valuable than your competition’s content. You need to be an SEO expert to get your articles ranking on page one of Google, and you need a distribution strategy to promote your content across all the channels your audience likes to consume content on,” says Toner. “It’s a lot more complex to win at blogging now, but if you can master it, it’s worth the investment.”
    Transparency is a bigger responsibility, especially as social justice becomes more important to consumers.
    “You need to think about how people see your brand compared to your competition. Everyone has their own unique selling position (USP) and what they want to put forward, but what users do is compare,” says Sandra Mpouma, head of digital marketing at RationalFX. “So, in terms of business strategy, create loyalty, trust, [and] be transparent and competitive, which is very important nowadays.”
    Blogs vs. Other Marketing Channels
    Now that other content marketing channels – namely video and podcasting – have surpassed blogs, will blogs soon become redundant? Well, it all depends on the user personas you’re targeting. But even as other platforms grow, blogs still offer many advantages.
    “Podcasting is not without its own set of limitations. There are plenty of discoverability and audience growth challenges. At this point, blogs have a pretty well-dusted playbook for scaling. That’s not true for podcasts,” says Matthew Brown, senior podcast producer at HubSpot. “A company can use its likely limited resources to invest in a blog that will basically give consistent, easily measurable, and reliable performance. Blogs also have a direct line to the company’s bottom dollar, podcasts do not.”
    Nelson Chacon, principal marketing manager for YouTube at HubSpot, highlights that there’s no reason to choose between two platforms if your team has the bandwidth to tackle both. If it aligns with your user personas, you can engage your audience from several angles.
    “Creating a blog constructed of articles around the benefits of your product will be helpful. Having a video showcasing its use or how to install it would be beneficial for your audience,” says Chacon. “Home Depot has done a fantastic job of doing this. While they inform and educate their customers on their products, they also add a quick ‘how-to’ for the more knowledgeable person who just needs a short answer explained in a video.”
    As for social media, Annabelle Nyst, a senior content strategist who focuses on social media initiatives at HubSpot, says it’s hard to compare it to blogs as each platform serves different purposes.
    “Social content doesn’t always have the shelf life or the discoverability of blog posts,” says Nyst. “It’s more about consistently meeting your audience where they are, in the right moments, engaging with them one-on-one, and establishing trust via community building.”
    She adds that social media can be a great way to amplify your blog posts. And vice versa, blog posts can serve as inspiration for social content. If using both, Nyst recommends pulling the most compelling points from your blog posts, creating social-first content, and using it to drive traffic back to your blog.
    With all that said, blogs don’t come without their disadvantages. AJ Beltis, a content and acquisition manager at HubSpot, mentions the high drop-off rates often seen in blog posts.
    “Blogs lack the interactivity that many crave due to its nature as written content,” says Beltis. “This challenges blog writers to hook their readers in a few short sentences without having the benefit of special effects or audio engineers available to their video and podcast creating counterparts.”
    What it often comes down to is your brand goals and which channels will help you meet them. Podcasts, for example, are better for branding while blogs serve better for top-of-the-funnel engagement.
    “Blog posts are an acquisition juggernaut. There’s a clear path that any seasoned marketer can follow. Podcasts, however, best serve as a brand opportunity,” says Brown. “You wouldn’t measure a series of blog posts on their brand uplift ability, just like you wouldn’t measure a podcast show’s lead generation. That is unless you like gray hairs and a serious lack of sleep.”
    Why Blogs are Still Impactful
    From an investment perspective, blogs may be a better long-term investment for lead generation.
    “I could spend $200K to hire a full-time writer, SEO expert, and conversion rate optimization (CRO) specialist to work on my blog. By combining those skill sets, I’m going to be able to create a blog that drives organic traffic to my website and converts it into leads for my business all year long,” says Toner. “Or, I could put the same $200K into an advertising campaign and maybe get a couple thousand leads over the course of the ad campaign. But once the campaign ends, so does my lead flow.”
    Toner adds that the majority of HubSpot’s blog-generated leads come from older blog posts. This means that blogging can be a great lead source long after posts are published. Aja Frost, who leads the English SEO team at HubSpot, echoes this sentiment.
    “Organic traffic is more important than ever. Unlike paid traffic, which stops coming in the second your budget runs out, organic traffic is mostly self-sustaining after you’ve put in the time and effort to create a blog post,” she says.
    She adds that most content management systems (CMS) have SEO tools integrated into their platforms, which makes it easier to optimize your posts.
    Blogging can also be valuable in shaping a brand’s product positioning.
    “Blogs are still one of the best channels we have to create narratives around our product,” says HubSpot Product Marketing Manager Alex Girard. “They offer us the opportunity to address trends we see in the market, how those trends impact the reader, and how our product might be able to help them meet that trend successfully. They’re also great for telling customer success stories.”
    He adds that when using your blog to market your product, the content doesn’t have to be promotional. When you establish yourself as a thought leader and gain trust from your audience, they will organically look into your products and services.
    With that said, it’s going to take more than good content to have a successful blog.
    “Growth without a goal isn’t going to help your business – if 10,000 people are reading your blog, but none of them fit your persona, that’s not going to do anything for your company,” says HubSpot’s Senior Blog Manager Karla Cook. “Focus on something attainable, like generating new contacts, and make sure every post you’re putting out has that goal in mind.”
    She adds that one of the biggest mistakes brands make is creating content only for people at the decision-making stage. With so many stages between reading a blog and making a purchase, marketers should have posts geared at users in every stage with corresponding offers. Learn more about that through HubSpot’s business blogging course.
    From an SEO perspective, brands may also struggle with generating traffic because they’re thinking blog first, link building second.
    “What I often notice is that marketers see ‘blogging’ and ‘link building’ as two different disciplines. First, they write the blog posts, then they think about how to earn backlinks to them,” says Irina Nica, a senior marketing manager at HubSpot who works on product awareness through outreach initiatives. “Instead, they should include linkable assets into their regular content calendar, alongside other types of articles that are maybe designed for generating organic or social media traffic.”
    Despite the many benefits we’ve gone over, blogging isn’t always the best strategy for every brand. Why? Well, what if your ideal user persona doesn’t read blogs? What if they prefer emails instead?
    “Some brands have great email communication and workflows where they provide people with downloadable offers where they don’t have to go somewhere else to get the information, it’s just in their inbox straight away,” says Mpouma. “You don’t necessarily need a blog as long as you’re offering something in exchange. I think the blog has always been that: Offer something for free in exchange for that user interaction.”
    So, in that case, blogs wouldn’t exactly be dead, more so irrelevant.
    Why Marketing Isn’t Dead
    Looking at things from a broader perspective, blogs are just an extension of marketing. Some have suggested that marketing is dead, which makes marketers like me wonder if there’s something we don’t know.
    Based on recent data, marketing is still influential. And that applies to both traditional strategies and digital initiatives. Statista reported that in 2019, content marketing generated over $42 billion in revenue worldwide.
    “There’s a reason why Nike and McDonalds continue to invest millions every month in marketing even though they’re already household names. There’s a reason why the top musicians and artists still do promotion prior to their latest album release,” says Simmonds. “Marketing isn’t to be seen as just an expense. It’s an investment. And if you make an investment that is rooted in a strategic plan — that investment should return dividends for years (maybe decades) to come.”
    The key takeaway is that while not all marketing tactics work for every brand, it’s unlikely that blogs will stop being valuable to brands in the foreseeable future. So for now, blogs, you can rest and step off the chopping block.

  • Ecommerce Website Maintenance Guide for Startups

    According to Forbes, spendings on e-commerce has increased to 77%. And to make your store stand out in the competition, you need to think about the regular maintenance of your e-commerce store. ​ Here are some tips on maintaining your e-commerce website! >> https://krishaweb.medium.com/ecommerce-website-maintenance-complete-guide-for-ecommerce-startups-e3b9ac9272ca ​ #ecommercewebsite #userexperience #websitemaintainance #ecommercestartup #guideforecommercestartup
    submitted by /u/krishaweb [link] [comments]

  • A Short History of Call Center Technology

    This blog is for contact center industry newbies. It’s a quick rundown of call centers and how contact center technology has developed over the last 70 years.
    What does call center technology mean?
    Call center technology refers to a vast range of software and hardware used to run the modern call center. That includes the front-end software that call center agents use to respond to serve customers and find answers. But it also consists of a vast array of underlying TELCO and networking infrastructure that we barely ever get to see or hear about.
    Top Contact Center Trends 2021
    And that type of call center technology has a fascinating history, which starts in an air traffic control tower…but we’ll try and keep it short.
    A Short History of Call Center Technology
    Pre-1950, nobody had ever been left on hold for more than the time it took for an operator to say, ‘Hold please’ and connect them physically to the person they wished to speak to.
    The First ACD Came from Air Traffic Control
    But in the mid-1950s, all that changed. Some brilliant blokes — likely based in Birmingham, England — hacked the Air Traffic Control systems of the time to create the first Automatic Call Distributor (ACD). At the time, less than half of households didn’t own a phone, so nobody cared.
    Call Centers Start to Appear
    Much later, the Birmingham Press and Mail launched the first call center in the world to handle incoming customer enquiries. Still, only about 60% of people even had a phone, so many businesses were skeptical of this new-fangled way of talking to customers and shunned it in droves.
    The Full List of Contact Center Technology
    The technology that allowed this transition was called ‘Private Automated Business Exchanges (PABX), which were essentially smarter, more complicated ACDs.
    The Dawn of the Toll-Free Telephone Number
    Shortly after the first call centers started to pop up, AT&T created 1-800 ‘toll-free’ numbers (1967).
    That opened the door to various marketing opportunities and legitimized the practice of providing customer support over the phone.
    Call Centers Become All Too Commonplace
    In the early 1970s, Lloyd’s Bank — the largest retail bank in the UK — opened a call center to handle balance inquiries and other simple complaints. They also found that it was a fabulous (very profitable) way to reach potential customers. The age of the pesky sales caller was born. Later in that decade, IVR (Interactive Voice Response) technology was first rolled out into call centers.
    First Voice-Over-Internet-Protocols Established
    The 80s were — for everyone involved — a blur of innovation and expansion for the contact center world. That also meant that hold-time became a popular way to defer annoyed customers, and outbound call center reps earned a bad reputation. Call center technology progressed incrementally but slowly.
    The Complete Guide to Contact Center Technology
    In the early 90s, a strange new form of communication began to grow in popularity: the internet. With it, a new era of voice communication tech began, with the inception of voice over internet protocols — enabling the digitalization of voice.
    One of the critical technologies that lead the charge was BT’s Digital Access Signalling System 2 (DASS II), which laid the groundwork for many of today’s PTSN and SIP technology.
    First Virtual Queuing Technology
    Later in the 90s, just before the tech bubble popped, the first virtual queuing solutions began to appear. Considering the ubiquitous and frustrating nature of long hold times, virtual queuing hit the scene with surprisingly little fanfare or adoption by the larger players. The message from many corporate players was simple: it’s cheaper to leave them on hold.
    Most Call Center Technology Runs on Amazon
    As we ripped into the new Millenium, it became clear that the internet and digital technology would quickly become the standard in call centers.
    And one very familiar name entered the space (through the back door). Not content with supplying you with cheap electronics, books, workout equipment, and organic quinoa, Amazon also supports most cloud-based contact center software today.

    Fonolo Births the Cloud-Based Call-Back

    At this point — around 2009 — call center technology was slowly moving to the cloud.
    The year before Twilio had launched, it became clear (to innovators) that the AWS Twilio stack was the call center’s future. Those pioneers included our founders: Shai Berger, Jason Bigue, and Mike Pultz.
    After a short iteration as a consumer-based service, Foncloud (as we were known at the time) pivoted to providing a novel cloud-based call-back solution for contact centers.
    Today, most contact centers run on a combination of Twilio and AWS. And even the old in-house legacy systems are slowly moving to the cloud and turning to AWS for help. This changeover was anticipated to be slow but inevitable. Up until March 17th, 2020.
    The Great Contact Center Diaspora
    We knew that cloud-contact centers were inevitable, but we didn’t anticipate the switch to happen quite so fast. But the coronavirus pandemic of 2020-21 forced contact centers to upgrade their technology stacks to make them more flexible and resilient. The days of the single physical location are probably gone for all but the smallest call centers.
    Top Contact Center Technology Trends in 2021
    The Future of Contact Center Technology
    The conditions brought on by the pandemic have fostered rapid change in call center security. Burgeoning AI tech is developing at an astounding pace. Data security and information privacy concerns will bring about many new protocols for backend call center tech, as well as many new features to help customers and agents get the answers they want as quickly and efficiently as possible.
    The future of call center technology is most definitely ahead!The post Blog first appeared on Fonolo.

  • 2021 Gulf Customer Experience Awards: Meet The Winners

    The winners in CX innovation across the Middle East have been announced at the annual Gulf Customer Experience Awards in Dubai. Following a fantastic day of presentations by finalists, and hybrid live and online awards ceremony, the big winners have been announced on the stage at Jumeirah Creekside Hotel. HSBC, Abu Dhabi Commercial Bank, Experience…
    The post 2021 Gulf Customer Experience Awards: Meet The Winners appeared first on Customer Experience Magazine.

  • In H-E-B We Trust: How Admirable Acts of Leadership Earn an Army of Loyal Fans

    The headlines are glowing:
    “Texans Needed Food and Comfort After a Brutal Storm. As Usual, They Found It at H-E-B.” –The New York Times
    “Opinion: Why H-E-B comes through in a crisis when Texas government doesn’t.” –The Houston Chronicle
    “Texans are raving about H-E-B as the beloved grocery chain provides food and comfort amid a nightmarish storm.” –Business Insider
    What I wrote on LinkedIn was, “In H-E-B we trust. Here’s how admirable acts of leadership earn an army of people whose lives would be empty without you. Bravo #HEB”
    As I’ve shared before,  H-E-B is a fantastic example of a business that understands that in certain moments, we as businesspeople have unique opportunities to embed goodwill and good acts into them, to become memorable, to become unforgettable for how we responded in this moment, and for how we helped our people and our customers.
    Memory is a powerful thing. As leaders, we must ask: How will you be remembered? What do your behaviors say about you?

    Take the Quiz!
    I’ve put together a short quiz as a self-evaluation tool to help leaders define where they are now and identify their opportunities to become memorable and earn customer-driven growth. Click here to get started.

    The post In H-E-B We Trust: How Admirable Acts of Leadership Earn an Army of Loyal Fans appeared first on Customer Bliss.

  • The reverse value/luxury curve

    For most products and services, we rate them on a curve.

    Of course the seat on the discount airline was cramped, but that’s okay because it was cheap.

    Of course this Camry doesn’t look or ride like a Porsche, don’t be stupid…

    But, the opposite is true in the high end. When luxury goods are compared to luxury goods, the narrative is, “this one must be better, in absolute and relative terms, precisely because it’s more expensive.”

    And so hiring McKinsey costs 10x more than hiring a former McKinsey consultant. And so it’s worth more.

    And so $150,000 elephant-sized stereo speakers (yes, they exist) are far better than $5,000 speakers (can’t you see?)

    This goes beyond the standard understanding of a Veblen good. Because in addition to being more expensive, these super-luxury goods are less effective, harder to use and generally a pain in the neck. That’s part of their appeal.

    (And yes, the same is true for corporate luxury goods, like software and IT consulting…)

    Price accordingly. And listen to the reviews with a careful skepticism.

  • How to Use Clubhouse: A Step-by-Step Guide

    Recently, Clubhouse — an invite-only, audio social media app — has gained viral levels of awareness.
    In just a few weeks, Clubhouse, which allows members to host and join audio chat rooms, has jumped from 600,000 to 2 million active users, gained a $100-million valuation, and hosted some of the world’s top thought leaders.
    Because of Clubhouse’s growing awareness, popularity, and chat-style interface, brands interested in building communities are getting more curious about how they could use it in their marketing strategies
    But because Clubhouse is still invite-only and not available for Android users, many marketers are just logging on for the first time now. And, as with any new social media app, learning about all of Clubhouse’s features — and trying to catch up with its earliest adopters — can feel a bit overwhelming.
    If you just got your Clubhouse invitation — or want to be ready to use the app when you do — read this guide to learn how to set up your account, follow others, and attend or host your first audio chats (also known as “rooms”).

    1. Track down and accept an invite.
    At this point, Clubhouse is still invite-only and only available for iPhone users. Luckily, because of its growing audience, you might have a friend or colleague who’s already on it and willing to give you one of their invitations.
    If you aren’t sure if you know anyone on Clubhouse, you can still register for an account on the app. Once you set up a basic profile, give your contact information, and select a few topics you’re interested in (as noted in Step 2), you’ll see a screen that says you’ve joined the waitlist.
    From there, contacts who are on Clubhouse will be notified that you’ve joined the waitlist and they can give you an invite to move you up to full user status. Here’s a text I received from Clubhouse when my HubSpot colleague, Amanda, bumped me up to the top of the waitlist.

    If and when you receive an invite from someone, be sure to register with the phone number they texted your invitation to — otherwise, the app might not register that you’re the same contact.
    When you register, you’ll be prompted to add an email address. You’ll also choose a photo, username, and password. Alternatively, you can connect your Twitter to have the same username, photo, and profile information flow into the app.
    2. Pick topics of interest and follow users.
    After giving some basic information during registration, you can also choose topics you’re most interested in from a long list to help customize the content the app will suggest to you.

    Then, Clubhouse will ask you to access your contacts and use your topic preferences to suggest both people you might know and influencers you might be interested in following.
    If you don’t want to select any topics or follow any people just yet, that’s okay. You can do all of these things later.
    3. Set up your profile.
    If you didn’t link your Clubhouse account to Twitter to auto-generate a profile, you can set up your profile by adding or changing your photo and writing a description that notes your hobbies, interests, companies you work for, or industry.
    While we aren’t quite sure if your profile description will optimize your page for the app’s search feature, it will be helpful for prospective followers to see when they decide whether or not to follow you.
    Lastly, you can complete your profile by linking Twitter and Instagram. Once you do this, Twitter and Instagram icons linked to your profiles on those channels will appear under your description.
    Here’s a great profile example from Cassy Isabella, a prominent influencer, entrepreneur, and travel expert on the platform:

    4. Scroll through the homepage.
    Once you’re all set up, start exploring. The first place to check out is Clubhouse’s homepage. While there isn’t an icon for it, you can access it by clicking the back button in the upper left corner of any other page on the app.

    5. Use the Explore page to find other users, clubs, and rooms.
    Not interested in what your homepage is showing you? Tap the magnifying glass icon to see Clubhouse’s Explore page.
    From there, you can get suggestions of people to follow and click on certain topics to see ongoing rooms, people, or clubs related to them.

    You can also use this tab’s search feature to look for specific users or clubs, which we’ll discuss in the next step.
    6. Join Clubs.
    Clubs are groups of users interested in the same specific topics, similar to the Facebook or LinkedIn Groups feature. Once you join a club, you can see notifications of Rooms hosted by it. You can also use clubs to find or connect with Clubhouse users that have similar interests.
    To find clubs, you can either sift through the Explore tab or tap its search bar, select clubs and search a topic, as I did with “Growth Marketing” below:

    You can join a club by going to its profile page and tapping “Follow.” After doing this, you’ll be notified whenever its admins launch a room.

    No longer interested in a club you joined? To leave it, just go to the club page and tap the “Following” button. This will unfollow you and the button will switch back to just saying “Follow.”
    7. Start a Club.
    Once you’ve hosted three discussions, or rooms, on Clubhouse, you can start applying for clubs. To do this, you’ll go to your profile and tap the gear in the top right corner to get to your settings.
    From the settings page, you’ll click to Clubhouse’s FAQ page, or this Clubhouse Knowledge Center link, where you’ll find club rules and application instructions, as well as a Club application link.
    Once Clubhouse approves the Club, you’ll see an app notification and get the ability to edit the club profile and launch rooms on behalf of the Club.
    One important thing to note is that the Clubhouse team manually approves club applications. Because of the popularity of Clubs, the company is only allowing one club per user right now. This means you should be sure about the club you apply for as it might be the only one you’ll manage in the future.
    8. Drop into a room.
    When you see a room, or audio chatroom, you want to join (or “drop-in” on), all you have to do is tap it to start listening. Upon entering a room, you’ll be automatically muted as a listener. You’ll also see the room speakers and moderators at the top of the screen.
    The unlabeled area of the room screen that highlights the speakers is referred to as “the stage” by moderators.

    Below the “stage,” you’ll see attendees the speakers follow under the “Followed by speakers” heading, and a list of general attendees under “Others in the room.” All attendees who are not on the stage are muted and cannot speak unless they’re brought to the stage.

    If you see a party popper emoji (or 🎉) on someone’s image, it means they’re new to Clubhouse.
    9. Request to speak.
    Want to speak? Press the hand icon in the lower right to be added to a speaker request list.

    When you raise your hand, the moderator will be notified of your request to speak and can either unmute or ignore you.
    If a moderator unmutes you, which will move your name and icon up to the speaker stage, ask your question or stay on topic with any points you add. You should also avoid hogging the mic, let others have time to speak, and follow any room rules that have been given by the moderator(s). This will help you stay marked as a speaker as long as possible.
    As you enter rooms and raise your hand, keep in mind that hundreds of other users might also be requesting to speak. If you’re ignored, don’t be offended as a moderator can only allow so many people to the stage before losing control of the conversation.
    10. Add friends to a room.
    Love a room you’re listening to and want your friends to hear the discussion too? Press the “+” button in the lower navigation of a room to select and add followers.
    11. Leave a room.
    Because of the way Clubhouse is built, rooms with multiple moderators can go on for hours — or even days, so there’s no shame in leaving one before it ends. To do this, all you have to do is tap “Leave.”
    If you’d like to surf the app a bit more without turning off the audio, you can alternatively tap “All rooms” at the top of the screen to minimize your room and tap through other screens.
    If you click into another discussion, you’ll leave the minimized room automatically so you don’t hear two discussions at once.
    12. See upcoming rooms.
    Don’t have time to listen to a room right now, but want to explore Clubhouse later? Tap the calendar icon to see upcoming room suggestions.

    If you see a room you’re interested in, tap the notification symbol on it to get a phone alert when the event starts.
    By tapping on the scheduled room, you can also share about it on social media or add a reminder to your calendar.
    13. Invite friends.
    When I started my Clubhouse account, I and many of my friends received just two invites. Then, about two days later, I received three more. While it’s unclear if everyone starts or continues to receive the same amount of invites, you’ll likely get at least two to start with.
    If you have a phone contact that’s excited to join Clubhouse, tap on the icon that looks like an opened invitation to search and invite your contact list.

    Once you invite someone, they should receive a message with instructions for how to join, similarly to the one I’ve shown in step one of this list.
    Additionally, their profile will note that you nominated them to join Clubhouse which could help their friends or followers find you later.

    1. Start or schedule a room.
    Anyone on Clubhouse can start or schedule one of the following Rooms:

    Closed: Only open to people you invite to the room.

    Social: A room that’s only open to your followers.

    Open: A room that’s open to anyone on the Clubhouse app.

    To start a room automatically. you can either click the “Start a room” button at the bottom of multiple Clubhouse app pages.
    You can also tap the icon next to the “Start a room” button to see which of your followers are online and start rooms directly with them.

    If you’d like to schedule a room, go to the Upcoming for You tab and tap the top right calendar button to preschedule one.

    Below I’ll go over some differences between starting and scheduling rooms.
    Starting a Room
    To instantly start a room, you’ll tap the “Start a room” button, add a topic, and select your privacy setting. Once the room starts, you can expand the privacy settings from Closed to Social or completely Open. However, you cannot change the topic.

    As the room launches, you’ll instantly be assigned as a moderator. You’ll retain these moderator privileges even if you leave the room and come back later.
    Scheduling a Room
    When you tap the calendar icon to schedule a room, you’ll see a page that allows you to determine an event name, co-hosts or moderators, an initial guest list, a date, and full description. When you press publish, the event will show up in the Upcoming tab.
    When the time comes, you or your moderators will simply enter the room to start it.

    2. Introduce yourself and your moderators to your audience.
    When your room begins, your icon will show up at the top of the screen and you won’t be on mute. At this point, you should start introducing yourself, your moderators (if you have any), and other speakers.
    At this time, you might also want to highlight what the room aims to discuss and any ground rules of the room. For example, if you’d only like people to raise their hands with questions, letting the audience know of that could be a ground-rule.
    3. Look for hand raises — or requests to speak.
    If your conversation is engaging, people in the audience might raise their hands to request to speak. When this happens, you’ll get a notification and the option to assign them to speaker mode.

    4. Bring attendees to the stage as speakers.
    Even if someone doesn’t raise their hand, you can still invite them to speak. To do this, just tap their icon. You’ll then see options to “Make a moderator,” “Make a speaker,” or “Move to audience,” which will unmute them if they’re already speaking.
    If you make the person a speaker, they’ll just be able to speak until you move them back to the audience. However,  if you make them a moderator, they gain co-hosting privileges and can also allow speakers and hand raises.

    5. Own the conversation.
    Because you can’t change a room topic once it starts, an off-topic conversation might cause guest churn when people tune in and hear a completely different discussion. So, if you start or moderate a conversation, it’s important to take ownership to ensure it stays on track.
    To own the conversation, make sure you only make seasoned speakers or friends who are good at managing conversations. Additionally, while you should let others speak, don’t let speakers hog the mic.
    If you do feel like the conversation is going off-course, politely refresh audiences by reminding them of the room topic and ground rules.
    6. Check out your attendee list.
    If your other moderators or speakers have the room under control, give your attendee list a quick skim to see who’s listening. When you do this, look for high-profile listeners or Clubhouse members with a large following.
    If someone interesting is in the audience, invite them to the stage if you feel they could contribute to the conversation. If they accept your invitation to speak, introduce them to the room.
    7. Ask listeners to add their friends.
    While room moderators can add more people to the discussion, or change privacy from Closed to Open at any time, room moderators can also encourage listeners to invite a few friends that would also enjoy the conversation.
    8. Remove inactive moderators or speakers.
    Occasionally, some speakers or moderators will leave the room but the Clubhouse app won’t automatically refresh. When this happens, I’ve seen moderators move inactive speakers back down into the audience. This helps control the number of moderators and speakers as well as the conversation.
    9. Leave or end the room.
    If you don’t have any other moderators, you can simply leave a room to end it. However, if you leave a room with other moderators assigned, it will keep going until all the moderators leave — or one of them ends the room.
    If you need to end a room with moderators, you will need to do this manually by tapping the three dots in the top right corner and selecting “End Room.”

    If you want to leave a room you launched, but don’t want it to end for audiences, you can designate a moderator before you leave.
    Because multiple moderators can keep a room going, it can last for hours or days. But, if you return to a room you started after leaving it, you will still regain your moderator privileges and your ability to speak and take over.
    Mastering Clubhouse
    While it’s still a bit early to determine Clubhouse best practices, here are a few things you can do to learn more about the app and how to use it:

    Check out a few rooms related to your industry for discussion-topic inspiration.
    Take note of how moderators manage room conversations while still allowing audience members to speak.
    Join clubs and follow users with similar interests as you to build your Clubhouse network.
    Gain awareness and more followers by participating in rooms, raising your hand, or hosting your own chats.

    Want to learn more about Clubhouse’s short history and how it became one of the newest viral social media apps? Check out this post.