Author: Franz Malten Buemann

  • How to Create a Sensible Social Media Strategy for Your Business

    Many businesses find social media overwhelming — there are so many networks available, and they’re always adding new features for you to learn and integrate into your plan.
    If you don’t have a full-time team of social media experts at your disposal, your success depends on creating a simple and sensible strategy that fits your resources and goals.
    By the end of this guide, you’ll know how to develop a social media strategy that’ll not only drive traffic but will also quell that overwhelming feeling you get anytime you open Instagram or Twitter.

    What is a social media strategy?
    Your social media strategy is your master plan for how you create, post, and engage with your social media content.
    It encompasses your social content guidelines, posting cadence, social media marketing campaigns, creative plans, and engagement strategy.

    Why You Need a Social Media Strategy
    The top three challenges that social media marketers face include reaching their audience, measuring ROI, and reaching business goals.
    Crafting a social media strategy can help tackle these challenges and more. Social media strategies also equip you to set goals and guardrails, track their performance, and tweak your benchmarks over time. Without a starting point, you can’t measure what’s working and how to shift your activity to hit your goals.
    A social media strategy also helps you set expectations for broader team involvement and get everyone aligned on what they should (and shouldn’t) do on your social networks.

    Let’s unpack how to start building a social media strategy from scratch.
    1. Define your target audience.
    If you haven’t already identified and documented your buyer personas, start by defining the key demographics of the audience you’re trying to reach — age, gender, occupation, income, hobbies and interests, etc.
    Consider their challenges and what problems they’re solving daily. Focus on no more than four types of people that represent the majority of your buyers. Don’t get hung up on the exceptions or outliers, or you’ll never get started!
    2. Start blogging.
    Fresh content is the linchpin of a successful social strategy, so commit to creating new, quality content on a consistent basis. Compile a list of common questions from prospects and commit to addressing these questions with at least one new blog post per week.
    3. Create educational content.
    Create downloadable content like ebooks, checklists, videos, and infographics that address your buyer’s pains. If your content is truly helpful, people will likely share it on social media and extend your reach.
    4. Focus on a few key social channels.
    Most startups and small businesses don’t have the bandwidth to establish and sustain a quality social media presence on every single channel. It’s also overwhelming to learn the rules of engagement on a bunch of different networks at one time.
    Here’s a video by HubSpot Academy explaining the social channels on which you can post content for your business.

    So, start small. Research key networks to learn where your target audience is spending time and focus your effort on building, nurturing, and sustaining a community there before moving on to another channel.
    5. Develop a recipe card to guide you.
    Social media isn’t an exact science (and doesn’t work the same for every business or industry). To see results for your business, establish a consistent posting and engagement schedule.
    Develop a reasonable recipe card — one you can actually stick to and get your team to follow. Set goals for your posting and engagement frequency and hold yourself accountable to following your recipe.
    Manage and plan your social media content with our free handy calendar guide and template.
    6. Measure your results.
    There are countless things to track on your social media channels. Start by looking at how much traffic your social accounts are driving to your website or blog.
    Watch your posts to see what people are responding to, and look for trends related to particular topics or keywords that generate more interest than others. Once you get an idea of your average traffic and post performance, set goals for key metrics and keep a scorecard to measure your progress.
    Be sure to choose metrics that are easy to gather – if it’s too time-consuming to track, you’ll fall off the wagon! Examples of simple metrics (to start with) include net new fans and followers, number of interactions, and visits to your website from social.
    7. Adjust your tactics.
    Social media won’t start working overnight. It takes time to build a following, establish your brand, and start seeing results. Experiment a bit to find the right combination of channels, content, and messaging that works for your audience.
    Over time, you’ll be able to adjust your recipe card, content, and personas based on the information you’re gathering — which will help you fine tune your strategy and generate more consistent results.

    Social Media Marketing Strategy
    Social media is a multipurpose business asset. It connects you with your audience, and it also promotes your products, services, and brand. Both functions are equally important.
    Building a social media strategy for marketing is a bit different than the process we discussed above. How so? For example, your benchmarks and goals may be more specific to metrics you track for other marketing efforts.
    When using social media to market your business, ensure the experience on your social networks is a positive, consistent one. All imagery and content on your social media accounts should be consistent with those on your website, blog, and other digital real estate.
    Pay close attention to any questions or comments your audience posts, and be quick to address those (as that engagement could make or break a conversion or purchase).
    Take a look at these social media marketing examples of what to stop, start, and keep doing in 2021.
    Lastly, align the content you post and how you post it with marketing campaigns you’re running on other channels (e.g., email or ads). This brings us to our next section …

    Social Media Content Strategy
    Content is the crux of any social media strategy. Without content, you can’t engage with your audience, promote your products, or measure performance.
    The somewhat fleeting (and brief) nature of social media may lead you to believe that you don’t have to plan its content as much as you do for, say, your emails or blogs. That’s untrue. Social media content may not be as static as your landing pages or blog content, but it’s still equally important for engaging your audience and representing your brand as a whole.
    For that reason, you should also have a social media content strategy. This should include:

    Posting guidelines and specs for each network on which you’re active (e.g., share GIFs on Twitter but avoid on Facebook)
    Target audience nuances per network (e.g., the younger segment of your audience is more active on Instagram than LinkedIn)
    Repurposing plans for long-form content from your blog, podcast, e-books, etc.
    Who on your team is allowed to post and who’s responsible for engaging followers
    The companies, publications, and individuals you’ll repost (and those who you won’t/can’t)

    For more on creating a content strategy for social media, here’s a helpful video by HubSpot’s Aja Frost.

    Social Media Strategy Templates
    Social media is overwhelming; I get it. Starting your strategy from scratch is even more overwhelming, which is why we developed 10 free social media templates to help.
    In the free download, you’ll receive:

    Scheduling templates for every channel, since social media channels aren’t one-size-fits-all
    Complete calendar of hashtag holidays, so you never forget to participate with new, fun content
    Social auditing template to track your followers, engagement rates, and more
    A social media content calendar to organize campaigns across every channel
    A social reporting template to track your monthly social successes
    A paid social template to help you manage and optimize your paid budget

    Download our free social media template bundle to manage, optimize, and create more social content without sacrificing quality.
    Time to Get Social
    Still feel like social media is overwhelming? That’s OK; I’m not sure that feeling every fully fades. You can certainly diminish it, though, by leveraging the tips in this guide and the free templates above. Remember: Tackle one social network at a time, prioritize your audience, and focus the content that works. You’ll see results and traffic in no time.

  • 15 Strategies To Get YouTube Subscribers

    In the SaaS industry, the most successful companies prioritize the retention of their existing customers over the acquisition of new customers. Why? Because SaaS companies charge a monthly subscription, so in order to turn a profit, they need their customers paying them for many months in a row. If they can’t retain their customers for X amount of months, they’ll ultimately lose money by acquiring them.
    In content marketing, the same principle applies. Retaining your audience’s attention positively impacts your brand a lot more than merely acquiring attention.
    When an audience engages with your content for long periods of time on a consistent basis, they can easily turn into a loyal tribe that’s passionate about your work and recommends your brand to all their friends. In other words, staying laser-focused on retaining attention is actually the best strategy for acquiring new attention because your current customers are providing so much word-of-mouth marketing — it’s like a flywheel.

    On YouTube, you retain attention by attracting subscribers to your channel. Subscribers are your most loyal fans and made a public commitment to your brand, content, and values. They’re also most likely to be fervent brand evangelists.
    In regard to benefiting your YouTube channel, subscribers are crucial because YouTube will send them notifications about your new videos and feature your videos on their homepage. This means they’ll see your videos more frequently, which will help you generate more engagement.
    Subscribers also watch twice as much video as non-subscribers, so the more subscribers you have, the more watch time your videos will accumulate, and the more likely YouTube will rank them higher on search and feature them in the related section.
    Additionally, YouTube keeps track of the number of viewers who subscribe to your channel right after watching one of your videos. So if one of your videos generates a lot of new subscribers, they’ll reward it with higher rankings and more features in the related section.
    To help you grow your YouTube subscription, we’ve fleshed out these strategies that will help you retain attention on the video platform — and not just acquire it.
    1. Craft amazing content.
    Today, we work in an industry where a lot of people prioritize gaming the system over crafting the best content possible. Fortunately, in regard to their algorithm, YouTube has caught on to this hollow tactic. Their algorithm rewards engagement instead of using only vanity metrics like views and clicks, so creators are incentivized to produce videos that their audience actually enjoys watching.
    To craft the most engaging videos for your YouTube channel, consider measuring your videos’ performance against engagement metrics, like watch time, average watch percentage, average view duration, audience retention, and average session duration. Then, analyze this data to figure out which topics and videos generate the most engagement. Once you pinpoint these videos, you can solely focus on creating the content that viewers are most likely to engage with, helping you rake in more subscribers.
    2. Use playlists to increase engagement.
    Placing your videos in playlists is an extremely effective way to organize your videos in a digestible fashion. They help your viewers easily consume videos about their favorite topics and prompts them to keep watching your content.
    One way to get your viewers to watch the majority of your playlists is by starting your playlists with the videos that have the highest audience retention rate and ending them with the videos that have the lowest audience retention rate.
    Even better, you could create a binge-able series or show and place entire seasons of it in a playlist. And just like your favorite Netflix show, your playlists can entice your viewers to watch entire seasons of your series, subscribe to your channel, and get excited for your show’s next season.
    3. Add a subscription CTA to the end of your videos.
    It seems obvious, but adding a subscription CTA to the end of your videos is one of the best ways to generate more YouTube subscribers. After your viewers watch your entire video, they’ll determine if they want to keep watching more of your videos, so to maximize your subscriber growth using CTAs, consider keeping them at the end.
    Additionally, if you want more subscribers, just ask. At the end of your video when you include a CTA, ask your viewers to subscribe. This reminds them that you have more exciting content they’ll want to watch.
    4. Optimize your videos.
    To attract subscribers to your YouTube channel, you first need to be able to get found on YouTube. To start ranking, consider optimizing your videos and channel for popular search queries by placing relevant keywords in your videos’ titles, tags, descriptions, SRT files (which are transcriptions), video files, and thumbnail files.
    You should also check out the most popular queries guiding viewers to your videos, which you can find on YouTube’s Search Report. If these queries are slightly different than your video’s topic, consider updating your video to fill these content gaps and adding these keywords to your metadata. If there’s a stark difference between your topics and the queries guiding viewers to your videos, consider making brand new videos about these popular queries.
    5. Create beautiful thumbnails.
    Another factor that can affect your search ranking on YouTube, and in turn, your subscriber growth are your videos’ thumbnails. Since a video’s click-through rate is one of the most important ranking factors in YouTube’s search algorithm, especially during its first hour on the platform, an eye-catching thumbnail can make a huge difference in ranking number one for a query and not ranking at all.
    If your video has an ordinary or sub-par thumbnail, though, it won’t persuade anyone to click through, prompting YouTube to deem the video irrelevant and decide not to rank it in their search results or distribute it through the “Recommended Videos” feed.
    To create a striking thumbnail, consider including a talking head. People are naturally drawn to human faces because it’s an ingrained survival mechanism to help us quickly gauge someone’s emotions and determine if they’re a friend or foe. Also, consider contrasting the colors of your thumbnail’s foreground and background to really make it pop.
    6. Interact with your audience.
    One of the main best practices to retain and acquire new YouTube subscribers is to interact with your audience. You should reply to every comment if you can, even if it’s just liking it. When a viewer watches your videos and scrolls to see your content, they’ll be excited to see that you engage with your audience and have created a community. In fact, it might make them want to join your community and get them to subscribe.
    Interacting with your audience will also generate word of mouth and engagement. The more that your audience engages with you, the higher you’ll rank, and the more people will find your content.
    7. Promote your videos in your other content.
    Whether you have a blog or other social media platforms, it’s important to promote your YouTube videos in your other content. When you post a video, you should also promote it on social media to get your audience to watch it.
    Additionally, if you have a blog, you can embed your YouTube videos as complementary content. This will help you increase your views, and tap into the audience you’ve already created. If someone follows you on Instagram, or reads your blog, they’re probably interested in what you have to say. Don’t be afraid to cross-promote on other channels to get more subscribers.
    8. Release videos consistently.
    One important factor in getting YouTube subscribers that isn’t discussed as much in the influencer industry is trust. When you’re creating content, your audience needs to trust you. They have to trust that you’re going to release quality content, consistently. Otherwise, why would they subscribe?
    To build this trust, it’s important that your audience can rely on you. You should release your videos on a consistent basis. This doesn’t mean you need to value quantity over quality. Whatever your publishing schedule is doesn’t matter as much as being consistent with it. Whether you post once a week or twice a month.
    9. Be creative.
    As we mentioned above, when you’re creating YouTube videos, it’s important to optimize your content and keep in mind what your audience is searching for. However, that doesn’t mean all your videos need to be tied to a keyword.
    Sometimes it’s okay to stray and just produce creative content that’s not necessarily supported by keywords. This content can be trendy, or rely on thought leaders. Regardless, don’t be afraid to use content that strays from the organic search strategy. This will help create buzz and hopefully convert viewers into subscribers.
    10. Partner with other channels.
    When the influencer industry began, brands recognized that they could leverage other people’s audience to market or promote their products. The same principles apply in YouTube. If you partner with other YouTube creators, you can use each other’s audience to promote your channel.
    If you do this, make sure you choose channels that align with your audience’s interests, wants, and needs. It might not make sense, for instance, for a B2B company to parter with a B2C company. Your audiences should be similar enough that someone who subscribes to their channel might also be interested in your channel.
    11. Make an engaging channel trailer.
    After watching an engaging or interesting YouTube video, a viewer might click on your profile to see what your channel is about. In this short time period, you need to close the sale. One of the first things viewers see when they click on a channel is the trailer video. That’s why it’s important to create an engaging, fun channel trailer.
    With this trailer, you can get a viewer to go from a casual viewer to a subscriber. In your trailer video, make sure you give your elevator pitch. Why should someone subscribe to your channel? What kind of content will they see?
    12. Run YouTube advertising campaigns.
    An oldie but a goodie. To promote your YouTube channel, run paid advertising campaigns. You can run banner or display ads promoting your channel across platforms. This will help you get the word out about your channel, get more views, rank higher, and hopefully get a few subscribers as well.
    13. Produce subscriber only content.
    You know how marketers create lead magnets to entice readers or viewers to download a piece of content? To get more YouTube subscribers, apply the same principle here. You can create specific lead magnetics to get people to subscribe.
    For instance, perhaps every subscriber gets a free ebook. Or maybe it’s a template. Whatever it is, think of what will be helpful to your audience and might get them to subscribe to get it.
    14. Pick a niche.
    As with all content you produce, your YouTube videos should be highly targeted toward your audience. Pick a niche and a theme, and stick with it. While you might have a broad theme, you can create smaller subtopics and create several videos for those topics. Think of it like the pillar/cluster model for blog writing. While your blog will focus on one niche, like marketing, there are several pillar topics that you cover and cluster topics as well.
    Using this model will help you create valuable content consistently. It’ll be easier to come up with targeted, personalized video ideas for your audience if you know what they want to see.
    15. Know your audience.
    Again, this is a classic marketing tip. On any channel you’re creating content on, you need to know your audience. For YouTube, think about whether your audience wants to watch long or short videos. This might vary by industry, so do some research to see what type of YouTube videos and what format your audience is looking for.
    How to See Your Subscribers on YouTube
    To see your YouTube subscribers, all you need to do is log on to your account, click your profile photo in the top right, and click “Your Channel.” From there, you should be able to see how many subscribers you have underneath your channel name.
    It’s important to continue tracking this number as you’re trying to grow your YouTube channel. Now, let’s get into the discussion about buying YouTube subscribers and why you should never do it.
    Buying YouTube Subscribers
    First and foremost, let’s start with the fact that you should never buy YouTube subscribers. To start, it’s against the Terms of Service with YouTube, so your account will likely be suspended or terminated if you’re caught.
    Second, buying YouTube subscribers will ultimately end up hurting your channel regardless of if you’re caught or not. Bought subscribers aren’t going to engage with your content, and after maybe one video, they won’t watch it either. Having a million subscribers doesn’t matter if only 50 people are actually watching the videos and engaging with your content. Those types of numbers are major red flags both for YouTube, but also for your average viewer.
    Similar to the best SaaS companies, the top YouTube channels focus on building a subscriber base that can’t get enough of their videos and watches them on a consistent basis. Retaining attention has always been imperative to successful content marketing. Now, it’s time we actually prioritize it over acquiring as many darting eyeballs as possible.

  • Avocado time

    The perfect avocado… Sometimes they’re too hard, and often, they’re rotten.

    But every once in a while, you’ll nurture an avocado until it’s at the peak state of flavor and texture.

    You certainly aren’t going to waste it.

    You’re not going to sacrifice it to some sort of smoothie, or even hide it in a sandwich. That’s for the other kind, the less precious ones.

    And yet…

    This Zoom call we’re on, the precious one, where all the right people are on the call, at the same time, ready to see and be seen–you’re really going to spend the first ten minutes having us go around the room and say our names? Really?

    This gathering we all came to, back when we could, or when we can again–we’re really going to sit at tables for 10, shouting at each other, while we tolerate loud music and eat lousy food?

    This interaction we’re having with the busy professional, the one that we’ve waited for, you’re going to spend it reciting things that we already wrote down on a form?

    Face-to-face is like a perfect avocado. The cost of in-sync time, real-time interaction time, that’s time that we don’t get again.

    Time is priceless. But the moments when we have a chance to connect, to be in sync, to bring out the best in each other–that’s time that’s worth cherishing.

    Don’t waste it if you can. Treat it like avocado time.

  • The Legacy of Don Hales

    After almost 60 years in business and 20 years in the events industry, co-founder and former chairman of Awards International Don Hales passed away on February 25th, 2021.  Don started his career in financial services, after which he quickly qualified as a Fellow of the Chartered Insurance Institute and finished as Managing Director of Sun Life Unit Services.  In…
    The post The Legacy of Don Hales appeared first on Customer Experience Magazine.

  • “Count me in”

    That’s the opposite of, “count me out.”

    Either you seek to unite and be part of it. Or to divide and watch it go away.

    Whatever ‘it’ might be.

    We can seek to trigger those we’ve decided are our enemies, undermine the standards and burn it all down. Or we can commit to the possibility that together, we can create something that works.

    It’s not that hard to realize that even if we can’t always see the gunwales on the boat, we’re all in the same one.

  • Benchmark Email vs MailerLite Comparison

    https://szdebrecen1.medium.com/benchmark-email-vs-mailerlite-comparison-cf0ae4eb9fe0 https://preview.redd.it/h1ozxavf61k61.png?width=770&format=png&auto=webp&s=6bcf366af3223cab88fdef674090bdfd894d5d13
    submitted by /u/szdebrecen1 [link] [comments]

  • Instapage vs Wishpond Comparison

    https://szdebrecen1.medium.com/instapage-vs-wishpond-comparison-c5fae78edf4d https://preview.redd.it/ufaefre8ozj61.png?width=770&format=png&auto=webp&s=4987c3490a555375da860095f7e7080d46f64b8b
    submitted by /u/szdebrecen1 [link] [comments]

  • Tilting at windmills

    The windmills aren’t the problem, it’s the tilting.

    In Cervantes’ day, ’tilting’ was a word for jousting. You tilted your lance at an enemy and attacked.

    Don Quijote was noted for believing that the windmills in the distance were giants, and he spent his days on attack.

    Change can look like a windmill.

    When we say, “the transition to a new place is making me uncomfortable,” we’ve expressed something truthful. But when we attack a windmill, we’ve wasted our time and missed an opportunity to focus on what matters instead.

    When my dad taught at the University of Buffalo, the heart of his MBA classes was teaching about the ‘change agent’. This is the external force that puts change into motion. The change agent, once identified, gives us an understanding of our options and the need to respond, not to react.

    Every normal is a new normal, until it is replaced by another one.

  • No Jitter Roll: In-App Calling for Salesforce, AI Funding

    The post No Jitter Roll: In-App Calling for Salesforce, AI Funding appeared first on UJET.