Author: Franz Malten Buemann

  • 🛒7 Strategies to Increase Retail Store Footfall post-COVID | Ultimate Blueprint & Guide 📈

    Hello fellow marketers/entrepreneurs! Covid has had a gobsmacking effect on all retail promotions and marketing efforts. For people with retail businesses that thrive on footfall, it has been an uphill battle, but markets of the world are slowly resuming action. Knowing the footfall to your retail store can help you decide how many products you need to stock, which days of the week are best for promotions, and what type of promotional offers work well. The pandemic has drastically impacted customer behavior and customer loyalty is plunging. People prefer shopping online to brick-and-mortar purchases, and consumers are limiting their spending on a range of items – investing only in essentials is the norm now (McKinsey). We found some companies like Target having programs like Cartwheel that offer 5% to 50% off specific items when customers shop in-store to increase foot traffic. Strategies like these ultimately add up, an ICSC report cites that 69% of customers who went to collect their orders eventually bought additional items. I’ve put together a detailed list of 7 strategies to boost footfall to stores post COVID, I hope they come in handy! 1. Abide by COVID-19 Protocols for a Safer Environment Be well-informed of the COVID-19 protocols. Don’t implement this merely under the government norms, instead take extra measures to show customers that you care!
    Have an automated entrance Deploy hygiene counters Fix thermal sensors in the entrance Have an isolation space for those showing symptoms of the coronavirus
    To see more check this link for the entire list! 2. Run Catchy In-Store Promotions Discounts are a perfect way to attract new customers and retain existing ones. When you want to increase customer traffic in a brick-and-mortar store, give customers an offer that only works inside the store.
    Surprise your consumers with free samples of your products. This would allow them to try some new brands and products. If you’d want to reduce your excess stock post the quarantine time, try running a multi-buy campaign.
    3. Digital Signages – Enhance In-store Shopping Experience Digital signage is a type of advertising that uses a video screen to display marketing messages. They can be used for attracting customers, conveying information, and promoting merchandise.
    Retail outlets in malls that have fashion sections can display the latest trends on their screens so customers know what’s new. This helps them pick out something they might like quickly. Some restaurants showcase menus on screens while others even project live cooking shows! These displays help with menu navigation too; helping a diner decide between chicken tikka masala or steak tartare by showing pictures of both dishes at once.
    4. Leverage Beacon Notification to Attract Customers to Your Store The beacon technology is a way to implement a tracking system indoors. A beacon is an inaudible signal that can be tracked and act as the trigger for other events like sending notifications about deals, discounts, or new products. Beacon technology helps with driving footfalls by giving customers an indoor mapping experience of your store’s inventory. This ensures they always know where they are going and what’s around them. The navigation reminds them of their proximity to items on display so there’s never any confusion over whether something is nearby or farther off. 5. Train your Salespeople to Become the Shopper’s Friend Educating your salespersons on how to be consumers’ friends is important. They should be knowledgeable about what products are popular and in-demand so that they can help the customers find exactly what they want while at the same time giving guidance on how to save money by telling them where discounts and deals can be found. 6. Reconceptualize Checkout Counters Customers abandon their purchases because of long lines at the checkout. With the pandemic out there, this could be one of the reasons why the retail foot traffic is diminishing. Include contactless payments that can be automated or replace your existing POS setup. 7. Encourage BOPIS (Buy Online Pick-up In-store) To implement BOPIS for your retail store, you need to have a centralized platform that allows you to manage orders, sales, and customers. This helps you to deliver a personalized customer experience. In combination with BOPIS, another way to promote footfall into the store and drive sales in retail is by bringing your website in-store. And this will be a good move if you have multiple stores and not all the stock in one place. This is because, when you know how to calculate footfall in retail it can help you with many retail metrics like:
    How to plan your store for peak footfall times? How much stock you need in the store and how often you’ll need to restock it? What products are selling well on an hourly basis? This is so crucial information for retailers that will help inform decisions about where to place certain items or which ones may be more popular than others etc. When stores should have promotions (if they want), discounts, and raise weekend sales?
    We’ve put together an elaborate, research-based White Paper that covers these segments:
    How have pandemics catalyzed technological innovations Customer sentiment and behavior during COVID-19 An omnichannel customer engagement strategy to drive sales in retail and footfall The ultimate roadmap to increase retail footfalls How to build the perfect loyalty program to turn foot traffic into brand ambassadors?
    You can find the same over here, hope my team’s effort comes in handy to some of y’all that could improve your store visits, cheers!
    submitted by /u/bnk3r_ [link] [comments]

  • Prioritizing employee experience for long-term success

    Customer loyalty is an increasingly important commodity. KPMG has run a survey on the topic, interviewing consumers across 20 different states in the world. More than half of them say they would remain loyal to the favourite brand after a bad experience. With these statistics in mind, it’s quite natural that brands want to focus on…
    The post Prioritizing employee experience for long-term success appeared first on Customer Experience Magazine.

  • Consumers want personalization, not narrowing their horizons by AI. Know how algorithms operate to become a better marketer.

     

     

    We do hear a lot about the benefits of personalization. After all, as much as 91%of consumers are more likely to shop with brands who provide offers and recommendations that are relevant to what we search for. However, when we see this perfectly tailored and personalized content to our tastes, we surely realize that there must be something more behind the information bubble around us…. right?

     

    You don’t even realize when internet becomes constricted

     

    Do you sometimes feel like you’ve reached the very end of the internet because you see the same content over and over again? Well, you’re not wrong. In a way.

     

    Innocently scrolling through the internet, revisiting your go-to marketing-related sites you don’t even realize when the content you see becomes suspiciously similar to the one you’ve already seen on other portals, and for some reason, it fits perfectly into your worldview.

     

    Let’s look at Facebook as an example. 74% of respondents are unaware that Facebook keeps a list of their interests and traits, and 51% are uncomfortable with the collection of this information. 

     

    In addition to that, social media users say it’s easy for websites to identify their hobbies, interests, ethnicity and even political affiliation or religion.

     

    Algorithms lurk behind everything we look for

     

    Behind this “perfectly aligned content” stands an algorithm – a finite sequence of well-defined, computer-executable instructions that determine what information, including articles, blog posts, or even Instagram stories, reaches the user.

     

    The vast majority (if not all) of companies use the data we give them – knowingly or not – to deliver highly personalized content selection based on things like:

     

    demographic data,
    time spent online,
    online shopping habits, 
    details you pass, 
    privacy and cookies settings.  

     

    Companies use these data and create algorithms, based on which we see certain content. The result? You are inundated with articles, posts, and images that support your vision of the world, assuring you that your point of view is correct because, hey, these are the only things you see or hear, so it must be right.

     

    We all have tunnel vision when it comes to online content

     

    Combining algorithms with our tendency to look online for things that confirm our beliefs, it’s easy to get yourself into a filter bubble. The term is not that new, as it was created by Eli Pariser back in 2010, and it refers to the result of algorithm-based actions that determine what we encounter online. According to the author of the term, the mentioned algorithms create “a unique universe of information for each of us… which fundamentally alters the way we encounter ideas and information.”

     

    The filter bubble costs can be both personal and cultural. Personalized filters loop us into our own propaganda, constantly showing us the same ideas, which after some time we become prisoners of. As we see the same kind of content over and over again, the important information simply passes us by, therefore we lack perspective.

     

    Real-world consequences of algorithms even affecting U.S. elections

     

    Discussion of the filter bubble problem heated up back in 2012, when research showed that this clever viewpoint narrower used by search engines influenced the 2012 U.S. presidential election by inserting significantly more links for Obama than for Romney in the run-up to the election. 

     

    A study conducted on Google Search revealed that the filter bubble problem is alive and well, despite Google’s claims that it is reducing. Based on a study of individuals entering identical search terms at the same time, the results were:

     

    Most attendees saw different results. The variances could not be explained by changes in place, time, or being logged into Google.
    On the first result page, Google included links for some participants that it did not include for others, even after logging in incognito mode.
    Results in the news and video infoboxes also varied significantly. Although people searched at the same time, they were shown different sources.
    Private browsing mode and being logged out of Google offered almost no filter bubble protection.

     

    Interpretation of results shows that even if we are looking for the same content, we are still influenced by the individual preferences we have developed year after year spent in the magical universe of the Internet. But what if we want to leave the safe space that we have partially contributed to creating?

     

    How to burst a bubble and step out of algorithm propaganda

     

    In theory, our online behavior with the help of algorithms creates for us, well… an information bubble that only contains things we agree with, so what’s the problem? 

     

    Being trapped in a bubble often means stewing in your own juices, whereas there are a lot more juices to stew in. Here are some top tips to burst your bubble, that dims your view of things outside your online comfort zone:

     

    Go over the algorithms – algorithms are based on websites, portals, or profiles you already like and follow. Not often we engage with the content we don’t feel comfortable with, but that’s exactly what can help us to step out of defined preferences of ours. 

    Broaden your horizon – Use a variety of social media platforms. For example, if you are exclusive to Twitter and Facebook, try LinkedIn or Instagram. 

    Seek feedback from those with different point of view – engage people around you in discussions, talk to those you’ve never talked to before, and they may be able to show you some new perspectives that you can then take into the online world. 

     

    However, is it possible to get rid of the bubble completely? I’m afraid not. Yes, you can expand it or diversify the content a bit, but to completely destroy it? That would be the opposite of the very concept of a bubble. 

     

    If you would like to know more about personalized content, algorithms and marketing automation tools, subscribe to our newsletter.

  • New Lightning Components: Salesforce Dynamic Interactions

    There’s a new player in the “dynamic” family: alongside Dynamic Forms and Dynamic Actions we are excited to introduce Dynamic Interactions! Dynamic Interactions is part of a larger trend in digital transformation to provide new low code solutions that empower non-code app builders (that’s Salesforce… Read More

  • The Ultimate Guide to Infographics

    Did you know that people retain 65% of the information they see, but only 10% of the information they hear?
    Also, people follow directions 323% better with a combination of text and illustration than instructions without illustrations.
    That’s why, as a marketer, it’s important to display information in a combination of visual and text, in an easy-to-consume way.

    A great way to do that is through infographics.
    If you’ve wanted to create and publish an infographic, you’ve come to the right place. I know you might be thinking, “I’m not a graphic designer” or “I’ve never made an infographic before.” But you’re not alone.
    And that doesn’t mean it can’t be easy for you to learn.
    In this post, we’ll take you through everything you need to know about infographics, from what they are to what kinds of infographics there are to how to promote an infographic once you’ve created it.
    Table of Contents

    What is an infographic?
    Infographic Examples
    Infographic Dimensions
    Infographic Ideas and Topics
    Infographic Tips
    Infographic Templates
    How to Share an Infographic

    Infographics typically use engaging visuals to quickly and clearly communicate what the graphic is about.
    People use infographics because they can provide a quick overview of a topic, explain a complex process, and display data easily. Infographics are also great for comparing two opposing concepts or ideas.
    As a marketer, you might’ve experienced the feeling of indecisiveness when you want to create a marketing asset for a campaign, but you’re not sure the best way to disseminate the information. Is your idea best suited to a blog post, YouTube video, or social media post? The great news is that for any medium, in any industry, you can use infographics in your marketing.

    Infographic Examples
    1. What is Guerilla Marketing, by Invite Referrals
    Below is a great example of an infographic by Invite Referrals, which focuses on describing guerilla marketing. Instead of making a blog post or video, the company decided to explain, in detail, the concept of guerilla marketing in an infographic.
    With an infographic, the information is easier to digest because it uses succinct copy and visuals to help get the point across.
    Additionally, this infographic has a clear headline that communicates what it’s about, so readers can instantly tell what they’re going to get from reading it.

    2. Small Business and Marketing, by SEO.com
    This is another excellent example of an infographic because it uses a combination of data and visuals to give information on small business marketing.
    The creator, SEO.com, also broke down the information into sections, so readers can easily scan the graphic and see what information they want quickly.
    One of the ways this graphic excels is that it knows its buyer persona. SEO.com, a site to help marketers, made this infographic that directly targets small business owners and marketers.

    3. Video Marketing, by Visual.ly
    In this example, Visual.ly uses data and visuals to communicate why video marketing is important. Additionally, the company uses bright colors to attract attention. If someone is scrolling social media, the color and design might make them stop to see what the graphic is about. It pulls the reader in.
    With an infographic, you can hook readers with the visual design and communicate an idea in a way that doesn’t take up too much of your audience’s time.
    Again, the concise copy and visuals will help readers get interesting information right away. And this information is exactly what marketers might want to learn about.

    4. Modern Marketer, by Get App
    This is an excellent example of an infographic because it uses concise copy and engaging visuals to communicate information.
    My favorite element of this infographic is how it’s visually easy to understand and you can see the hard and soft skills of being a modern marketer without needing to dive into the topics. This is a quick, easy-to-scan infographic, which is what marketers are looking for when they’re working.

    5. Content Marketing, by Ditto Digital
    Another great example of an infographic is by Ditto Digital. This infographic focuses on giving tips to content marketers. What I like about this example is that the copy is easier to read than a blog post on the same topic might be.
    The copy is concise and the visual elements of headers and subheaders make it easier to read. Additionally, this is visually interesting and has several graphics to pull your attention.

    Infographic Dimensions
    So, now that you know what an infographic is and have seen some examples, you might be wondering how to get started with your own infographic.
    Before you can jump into designing, it’s important to understand what size your infographic should be.
    The answer is that it depends on where you’re going to promote it. Below are the most common places you might post an infographic with the recommended sizes:

    Facebook: 1200 x 628 pixels
    Pinterest: 600 x 900 pixels
    Website/Blog: 600 x 1800 pixels
    Twitter: 1200 x 675 pixels
    Instagram: 1080 x 1080 pixels
    LinkedIn: 1104 x 736 pixels

    1. Comparison Infographics
    A comparison infographic is an infographic that compares two ideas. Infographics are a great way to compare and contrast because you can visually see things side by side.
    Below is an example of a comparison infographic which compares bad posture with good posture. Not only can you visually see the difference, but you can also read the copy which explains how posture can impact your health, feelings, communication, and appearance.

    Image Source
    2. Marketing Infographics
    A marketing infographic is a graphic whose main purpose is to build awareness for a brand and boost engagement.
    With a marketing infographic, you can showcase business achievements, deliver news, display a new product or service, improve a course with handouts, drive interest on social media, show data, present quotes, summarize key points in a blog post, and more. The options are honestly endless.
    Really, infographics can be used for anything. Whenever you’re thinking about creating a marketing asset, consider whether an infographic will help prove your point.
    3. Process Infographics
    A process infographic simplifies and explains the steps of a process in primarily visual terms.
    Generally, it illustrates what happens during each step or phase with an intuitive layout that’s easy for the viewer to follow from start to finish.
    A well-designed process infographic makes the concept you want to share more accessible and saves you and the audience time.
    Below is an example of a process infographic which explains the process of mechanical recycling.

    Image Source
    4. Timeline Infographics
    A timeline infographic is a way to quickly communicate important information — from key dates in your company’s history to upcoming project milestones or predicted market trends.
    This type of infographic is what you would use if you were planning a product launch for example. Or perhaps you want to communicate a timeline of your business achievements for your website.
    Featured Resource: 8 Free Timeline Templates for Business

    Download Now for Free
    5. Statistical Infographics
    A statistical infographic is a graphic whose main purpose is to show data and research. Let’s say that your company has first-party data about your industry. What better way to communicate that than with an infographic?
    Now that we know what types of infographics there are, let’s give you a few tips on the process of creating one.

    1. Find resources.
    Before you start creating your own infographics, look for resources that can help you. This is particularly helpful if you aren’t working with a graphic designer.
    For example, you can use PowerPoint templates or Canva templates. In fact, there’s really no shortage of design resources — charts, reports, and infographics. And, depending on your budget and needs, there are a plethora of options available, all of which have their pros, with very few cons.
    2. Target your buyer personas.
    When we went through the examples above, you might’ve noticed that I commented on infographics that correctly targeted their audience. With any marketing asset, it won’t accomplish what you want if it’s not created for the correct buyer persona.
    Don’t forget what the purpose of marketing is: to deliver the right message to the right audience at the right time.
    3. Keep it focused and simple.
    Infographics are a great way to stay focused and use simple language to communicate a message.
    The best messages are succinct and very specific to the audience. That’s why your infographics should be as focused and simple as possible.
    As a marketer, it’s important to simplify your messaging whenever you can. Simple messages are easier to understand and retain.
    4. Use visuals.
    Of course, you can’t have a great infographic without visuals. In fact, the whole point of an infographic is to communicate a message with both text and visuals.
    The goal of the visuals should be to hook the reader and make it easier to digest the information. And you don’t have to be a graphic designer to accomplish this.
    In fact, you can use premade templates to make your life easier. Below let’s go over why templates are useful.

    Infographic Templates
    Infographics are a powerful tool for capturing the attention of your target audiences. In fact, businesses that publish infographics grow their traffic an average of 12% more than those that don’t.
    The hard part, of course, is finding time and resources to create these infographics. That’s why HubSpot created fifteen fully customizable infographic templates that will give you the inspiration and foundation you need to build your own infographics right in PowerPoint or Illustrator.
    Use these infographic templates to present data for your next meeting, promote an offer on social media, or in your next blog post. Visual information is becoming more and more popular — and now you have the resources to easily create this visual content.
    Featured Resource: 15 Free Infographic Templates in Powerpoint (+5 Bonus Illustrator Templates)

    Download Now for Free

    1. Optimize your infographic for search engines.
    Infographics don’t go viral by accident — even if you’ve got the best infographic in the world.
    Instead, strategically promoting your infographic by identifying the right people and the right websites can get your infographic in front of thousands of people fast.
    But before we do that, you’ll want to make sure to optimize your infographic for search engines. SEO won’t necessarily help your infographic go viral, but it’s extremely beneficial because it will help increase your search engine rankings (which means more free traffic to your website).
    Check out this infographic by Backlinko to help guide you while you’re optimizing your infographic(s) for search engines:

    Image Source
    2. Find websites and blogs that share similar infographics.
    For example, if I had just published an infographic on email marketing, I would go to Google at type in: “Email marketing infographic.” What you’re looking for are websites and blogs that have published similar infographics made by other people.
    After you’ve got a decent list of websites that you think will be willing to share your infographic, it’s time for some email outreach. First, start by identifying the authors from each of the websites that published similar infographics. You can usually find the author’s name in the article’s byline:

    Once you’ve got a list of authors, use a tool like Viola Norbert or ContentMarketer.io to find email addresses so you can start sending personalized emails.
    If you want to learn how the pros do email outreach, check out this article from Brian Dean at Backlinko. Part of that case study highlights the “Pre-Outreach” and “Content Roadshow” strategies he used to generate buzz for his content.
    For example, check out Emil’s 2-step approach to email outreach. Instead of doing what most people do and asking for a backlink or share right away (1-step approach) here’s what he did:

    And because he wasn’t being pushy, he gets responses like this from people asking to send his content over (2-step approach):

    See the difference?
    Now I’ll be the first to admit that email outreach is not the most exciting part about infographic marketing — but it’s crucial if you want to get more eyeballs on your work.
    Plus, the long-term benefits from the relationships you’ll build with influencers and bloggers will become invaluable down the road.
    3. Share infographic with the right bloggers and influencers.
    The best tool to find these influencers is BuzzSumo. Just type in a topic or copy/paste a specific link to pull up content that is sorted by number of social media shares.
    For example, if I were doing an infographic on gardening, I’d type in “gardening infographic” into BuzzSumo. Next, I would go through the results one by one and click “View Sharers” on any infographics that are similar to mine:

    This will give you a list of the people who have shared that infographic, which is helpful because you can sort by number of followers to identify influencers with a large number of followers who have shared infographics that are similar to yours.
    Like in the last step, find their email address and start reaching out one-by-one. Aside from Viola Norbert and ContentMarketer.io, another clever way to find someone’s email address is to subscribe to their blog — the welcome email and all future emails should come from an address that you can respond to.
    As an alternative, if you can’t find someone’s email address, you can always use Twitter to reach out publicly:

    Sam Hurley has hundreds of thousands of followers but still responded and shared content from Brian Downard:

    See how he used the same 2-step outreach approach like the email example from above? He asked if they wanted to see it and then sent the link afterward.
    Not being pushy is the key to getting responses and getting your content shared. You might also consider sending a friendly “thank you” note after an influencer shares your content to strengthen the relationship:

    4. Submit your infographic to infographic directories.
    These directories are basically websites that curate infographics for other people to see. And they are the perfect place to get your infographic discovered by people who might want to share it on their website.
    Trouble is, there are dozens of these directories out there, so instead of manually doing each one by yourself, I recommend using Fivver to pay someone to do it for you. You don’t need to have someone submit your content to 50+ directories — just stick with the people who only add it to the top 10-30 infographic directories.

    5. Promote through all your digital marketing channels.
    Once you’ve added your infographic to the right directories, share it through all of your marketing channels:

    Share with your email lists
    Schedule multiple social media posts
    Paid ads / remarketing ads
    Add links to infographic on relevant website pages
    Share with industry partners
    Send to influencers/bloggers who’ve shared your content in the past
    Share with any brand or person you mentioned in your content

    Infographics are a valuable resource that marketers can use to communicate with their audience in an easy-to-understand way. Next time you’re coming up with content, consider if an infographic is a better way to communicate your message.

  • PRfrostbox.com

    submitted by /u/Prfrostbox [link] [comments]

  • Starting and finishing

    Sometimes the rule is:

    You don’t have to finish, but you do have to start.

    And sometimes the rule is:

    You don’t have to start, but if you do, you have to finish.

    When building a personal habit, it might make sense to embrace the first rule. You don’t have to run all the way, every day, but you do have to get out of the house and start running.

    And when making promises to a group where trust matters, the second rule definitely applies.

  • 3 Free Lightning Web Components You Need

    As many of you know I’m a big fan of the Salesforce Labs program, which is a wonderful program inside Salesforce, for employees to share the apps they create in the AppExchange for everyone to take advantage of for free! If you’ve not used the… Read More

  • “Ask me anything” with Christine Marshall, the Everyday Admin

    How to get started in the Salesforce Community? What’s an “accidental admin”? These questions, and more, came up during my “Ask me anything” session. I was thrilled to be interviewed by Sarah Hughes and give the audience the opportunity to get important questions about the… Read More

  • CCaaS Platforms: CX Today Expert Round Table

    The post CCaaS Platforms: CX Today Expert Round Table appeared first on UJET.