We often hear some really big headliners about the growth of the Salesforce ecosystem. One of the headlines that resonates with me the most, is that 4.2M jobs will be created in the Salesforce ecosystem by 2024. So, it’s no huge surprise that it’s a… Read More
Author: Franz Malten Buemann
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To stay the same
Willem de Kooning said, “I have to change to stay the same.”
Because whatever system we’re in is changing. Because every step we take changes the ground we walk on. Because while you’re busy trying to keep it all together, someone else is working just as hard to change it again.
Some organizations, artists and leaders work to disrupt and innovate.
And some seem content to close their eyes and will things to be exactly as they were yesterday or last year.
Between the innovator and the laggard, though, is most of us. Surfing and dancing with possibility, simply to continue to serve and keep our promises.
What you do isn’t how you do it. What you do is the promise you make to the people you serve. If the people change, then the specifics of your promise have to change as well.
[Thanks to Will for the quote.]
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The future of CX: a conversation with Ian Golding, Ian Stokol and Neil Skehel
During the online Gulf Customer Experience Awards held in Dubai earlier this year, Ian Golding shared precious insights into the subject of the CX future. His talk inspired a Q&A session between Ian Golding, Ian Stokol and Neil Skehel. During the conversation, Ian Stokol shared his diagram demonstrating the experience evolution. The model involves six…
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The Loss of Third-Party Cookies is a Bigger Issue Than You Think
If you have a well-developed digital marketing and advertising strategy, you’ve probably already been warned about the impending death of third-party cookies. Depending on your news source, however, you will likely have one of two quite extreme views on this subject. Either, according to some, the end of third-party cookies is an apocalypse for online…
The post The Loss of Third-Party Cookies is a Bigger Issue Than You Think appeared first on Benchmarkemail. -
Alternative to Flexitive?
Does anyone have a recommendation for an alternative to Flexitive? I was testing Flexitive to see if it meets my needs but it does not export in png and I need transparent backgrounds. I’m interested in these features: Ability to create multiple sizes quickly and easily (social media sizes but also custom sizes for websites, emails, and more). Design once and that’s it other than maybe tweaking things. Ability to automate creatives like Flexitive’s data feed feature. Set up a master template and then automate backgrounds and text. Ability to do simple animations. Not as important as the other features so this is not a deal breaker. I’ve been googling and searching on Reddit but nothing is really coming up. As a solopreneur I don’t really want to spend my time coping and pasting and doing all this manually. There has to be a creative automation app out there 🧐 Thanks
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Bob Burg – Bestselling Co-author of “The Go-Giver” [Giving]
Bob Burg – Bestselling Co-author of “The Go-Giver” [Giving] Bob talks about: · Your true worth is determined by how much you give in value than you take in payment · The Five Laws of Stratospheric Success · And the importance of communicating with tact and empathy The person who has influenced Bob the most in the past year: Nancy at the Juno Beach Cafe His note to all customer service professionals: “Never let compliance stand in the way of making an experience great for the customer.” Transcript: https://press1fornick.com/bob-burg
JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn Website Connect with Nick BOOK RECOMMENDATIONS: Learn about all the guests’ book recommendations here https://reddit.com/link/nelftz/video/d64w80ivopz61/player
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Fostering employee learning and development in the post-pandemic world
Have you ever been on mandatory workplace training? The one that seemed pointless and too far away from your personal goals, but you still had to spend many hours attending it? You might have even felt too overwhelmed afterwards, finding yourself unable to engage with daily tasks. If yes, you are not the only one….
The post Fostering employee learning and development in the post-pandemic world appeared first on Customer Experience Magazine. -
Salesforce Project Manager Salary Guide 2021
Salesforce Project Managers find themselves in a favorable position due to their high in-demand skill set. How much do Salesforce Project Managers earn, and how do you find out? At SalesforceBen.com, we have been enabling Admins, Developers, Consultants and Marketers with these statistics for a… Read More
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NICE Acquires MindTouch for Smarter Digital Self-Service
The acquisition of MindTouch, a knowledge management software company based in San Diego, California. NICE offered no financial details of the acquisition. MindTouch was founded in 2005 and funded by its founders until 2016 when it received $12 million in a Series A round from PeakSpan Capital, SAP Startup Focus, and SK Ventures. In an analyst briefing, the company reported 100 employees and over 300 customers worldwide, including global brands (and a few NICE CCaaS competitors) such as 8×8, Cisco, Land Rover, Samsung, Verizon, and Whirlpool. In addition to direct sales, MindTouch technology is embedded in SAP Service Cloud as SAP Knowledge Central. At that time, 75% of MindTouch revenue came from North America and the remaining 25% from the rest of the world. Full article: https://www.nojitter.com/ccaas/nice-acquires-mindtouch-smarter-digital-self-service
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