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Author: Franz Malten Buemann
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New Salesforce Sales and Service Suites – Largest Feature Bundles Yet!
This week, Salesforce announced their plans to offer both a Sales Suite and a Service Suite, which bundle together more features from their product suite than ever before. The objective is twofold. Firstly, it’s to “help any company unlock cost savings and create exceptional customer… Read More
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Going Headless with Salesforce B2B Commerce Cloud
At this point, I’m sure most of us have had exposure to what “headless” means in the context of a commerce application, at the very least you’ve likely seen reference to it! The intent of this article is to set the understanding of why you’d… Read More
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Experts discuss the relevance of customer experience in financial services during a recession
An interesting article on the importance of customer experience (CX) in the financial services sector during times of economic downturn. Experts that included Global CX leaders discussed the importance of CX excellence in differentiating financial services companies from their competitors, increasing customer loyalty and retention, more effective acquisition of new customers, and a reduction in the cost of serving existing customers. They also highlighted that focusing on CX can lead to greater shareholder value and staff motivation and talent retention. The article also addresses the issue of acquiring funding for CX initiatives during an economic downturn and how companies can track and measure the success of their CX programs. Additionally, the panel agreed that CX must focus on the end-users, and companies need to provide data to support agents to help customers immediately. Furthermore, companies should be proactive in creating mechanisms to support their customers, such as easing their worries in case of credit card fraud. submitted by /u/pupunggi [link] [comments]
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The generosity of concealment
Human beings never reveal all of our emotions.
We don’t simply blurt out the first thing that pops into our head in a meeting, or insult someone upon meeting them. We’re able to give people the benefit of the doubt (which requires doubt before we can offer the benefit) and to plan for the long haul.
And yet we do this essential work without thinking about it or working to get better at it.
When we’re engaging with someone, both sides benefit. And a key part of our contribution to the interaction is a willingness to conceal emotions that would undermine the efforts of our partner in this work.
There’s a lot to be said for honesty and directness. But concealment can be a generous tool if it helps everyone get to where they need to go.
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This week in CX: shifts and research affecting marketers; plus Gartner & Reputation
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research studies that are affecting marketers from releasing their creativity into their campaigns, and how they’re adapting to global consumer shifts. There’s also new studies being revealed into broadband providers and the hospitality industry. Key…
The post This week in CX: shifts and research affecting marketers; plus Gartner & Reputation appeared first on Customer Experience Magazine. -
3D For Customer Experience – 6 Ways It Can Ensure Higher E-Commerce Sales
submitted by /u/superdna3dlab [link] [comments]
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Simplifying the Complexity of Salesforce CPQ
Last Updated on March 2, 2023 by Rakesh Gupta Salesforce CPQ (Configure, Price, Quote) is a robust platform, designed to provide businesses accurate pricing with any given product configuration scenario. The platform automates the process of generating quotes for orders, allowing sales reps to quote prices quickly and accurately. Quotes
The post Simplifying the Complexity of Salesforce CPQ appeared first on Automation Champion. -
Hey, I don’t know if this is the correct channel to adress this. My question is what is the best way to become a customer experience specialist? I read about CRM, but I’m not sure which one is good. I would like to become a customer success specialist because I have a few years of experience in CS.
submitted by /u/akiMorEllise [link] [comments]
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Constant Contact list limit
I’d like to consolidate the number of related lists I have in constant contact by combining them to include more prospects per list. These lists were originally split up to avoid getting flagged for spam and having to unsubscribe the whole list. Does anyone have any idea what the limit is on number of contacts per list? submitted by /u/alidubbleu [link] [comments]