Author: Franz Malten Buemann

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

At Adobe, we are always inspired by the ways our customers are transforming their businesses through groundbreaking digital experiences. Even though this past year presented many challenges, Adobe Experience Cloud customers continued to innovate and push digital boundaries, demonstrating how bringing together the right mix of creativity, content, and data can improve every experience.
Each year we shine a light on the amazing ways our customers use Adobe Experience Cloud solutions to better serve their customers, partners, and communities. For the 2021 Adobe Experience Maker Awards, this year’s finalists were selected from a pool of submissions larger and more diverse than ever. The number of submissions jumped almost 60 percent compared with last year, with entries coming from customers worldwide. We thank everyone who shared their stories with us.
Spotlight on exceptional customer experiences
For the 2021 Adobe Experience Maker Awards, we looked for individuals, teams, and companies that are using technology to uncover new opportunities and reimagine digital experiences. While every submission outlined different challenges and goals, each one presented a shining example of how great experiences can inspire and transform the way we engage with the world around us.
The 2021 Adobe Experience Maker Awards finalists in each of the 12 global categories are:
The Advocate
Recognizing a company that embraces a customer-first approach to elevate customer experiences to new heights.

Center Parcs
Roche (nominated by 3|SHARE)
Tabcorp

The Ambassador
Recognizing an individual who shares his or her expertise to help peers or colleagues succeed in digital transformation and customer experience management initiatives.

Glenn Watson, Ego Pharmaceuticals
Jess Kao, F5
Catherine Kum-Seun, Home Depot Canada

The Analyzer
Recognizing a company that has mastered the art and science of data-driven decision making to optimize customer journeys and drive significant business impacts.

Hay
Pitney Bowes
RS Components

The Architect
Recognizing a company that has unified its content and marketing strategy to streamline customer journeys and deliver personalized content to the right audience at the right time.

Bose
Costa Crociere (nominated by Accenture)
Palo Alto Networks

The Changemaker
Recognizing a company or individual that has innovated to create experiences that drive social or environmental impact.

American Red Cross
University of the People
Walgreens Boots Alliance

The Closer
Recognizing a company that has built a world-class B2B engine that achieves significant lift in pipeline, bookings, or revenue.

Kiwi Wealth
MisterTemp’ (nominated by WAISSO)
NWEA

The Illuminator
Recognizing a company, individual, or team that has shown great resilience in finding ways to turn challenging situations into inspiring, exceptional customer experiences.

Investment Bank of Berlin (nominated by eggs unimedia GmbH)
Swinburne University of Technology
U.S. Census Bureau

The Magnifier
Recognizing a company that has harnessed the power of multiple Adobe Experience Cloud applications to deliver outstanding customer experiences and measurable business impacts.

SAP Concur
Sky
The Lott

The Mastermind
Recognizing a company that has unified the commerce experience across multiple channels for fulfillment anytime, anywhere.

Industry West (nominated by Rightpoint)
Mondelez International, Inc. (nominated by BORN Group)
Topps Tiles (nominated by Tom & Co.)

The Orchestrator
Recognizing a company that has aligned customer journeys across channels, geographies, or platforms to deliver compelling, cohesive experiences.

CaixaBank
Eicher Motors (nominated by TCZ Digital Private Ltd.)
Workday

The Transformer
Recognizing a company that has advanced a game-changing digital transformation resulting in significant positive business impacts.

Fiserv (nominated by Capgemini)
McDonald’s Corporation
Save the Children UK

The Maverick (Audience Choice)
Recognizing a company or individual pushing the boundaries of innovation in customer experience, marketing, advertising, or commerce through bold use of technology and out-of-the-box thinking.

Doorstep Market (nominated by Netsmartz LLC )
Jeff Mann, McDonald’s Corporation
MG Motor India

Join the fun! Attend the livestreamed 2021 Adobe Experience Maker Awards Gala
Please be sure to mark your calendar to join the livestreamed awards gala. You are invited to celebrate with us as we honor the 2021 award finalists and announce our award winners at two exclusive virtual events.

Wednesday, June 23 from 5pm – 6:15pm PDT (AMER, SEA, JAPAN, ANZ) RSVP here.
Thursday, June 24 from 4pm – 5pm BST (EMEA & INDIA) RSVP here.

We look forward to raising a glass with you as we shine the spotlight on this year’s exceptional finalists and winners.
The post Announcing the 2021 Adobe Experience Maker Awards Finalists appeared first on Marketo Marketing Blog – Best Practices and Thought Leadership.

Last week, HubSpot’s 2021 State of Marketing Report reveals that video is the top content marketing strategy used by brands while social media is ranked as the top marketing channel.
With data like that above — and all the growing social media video platforms out there — it’s become obvious that social media marketing and video content go hand in hand.
While creating great social media videos for your company can be an incredibly effective marketing tactic, each social media content strategy shouldn’t be a one-size-fits-all approach. To ensure that your videos are seen and spread quality brand awareness, you’ll need to ensure you’re making the right videos for the right audiences on the right platforms.
With new video publishing options appearing on social platforms regularly, determining where your content will live is part of the content marketing battle.
To help you figure out where to publish your video content — and which types of videos to post — we surveyed 300+ consumers to find out where they most commonly watch videos on social media.
Below, we’ll reveal the results and a few expert tips for building the best social media video-sharing strategy for 2021 — including one from an expert at Wistia.

Where are Consumers Watching Social Media Videos?
In recent years, Gen-Z-targeting platforms like TikTok and Instagram have been on the rise. But if you think that everyone’s primarily watching video on these platforms, you might be surprised by what our poll found.
When I asked consumers “On which social media platform do you most commonly watch videos?”, 35% of respondents said YouTube.

Data Source
While it’s not surprising that YouTube or Facebook, some of the world’s biggest online platforms, are the preferred video viewing sites, only 8% of respondents said they primarily watch videos on Instagram — one of the pioneers of Stories and live video.
Another surprising find was that 20% of respondents — or 1 in 5 people — primarily use TikTok (the youngest social network on the list) for video viewing. While this doesn’t necessarily mean you need to shift your whole strategy to TikTok, it does show that the platform could continue to have a promising future for content marketers.
If this data has you worried that you’re publishing videos on the wrong platforms,  take a breath. Remember that this is just one informal consumer survey. Had we polled a specific age group, people from a specific industry, or consumers from different regions, the results might have swayed to other platforms — like LinkedIn or Twitter. 
However, even though this is just one small survey, it does remind us that a mix of older and newer platforms, like YouTube and TikTok, are the go-to video platforms for vast audiences. 
Now that we’ve gotten an idea of where consumers are primarily watching social media videos, we’ll walk you through a few tips for sharing the best videos for different social media audiences.
Tips for Sharing Social Media Videos
1. For most platforms, zone in on snackable content.
The world is becoming more fast-paced every day. While many people are watching social media videos in their spare time, some are watching them between meetings, while in line at the store, or on public transit. Even if people do have time to watch hours of video, there’s so much out there that they’ll want to scroll to more content almost immediately after their video starts.
That’s why one social media video strategy to focus on in 2021 is mastering the art of “snackable” or super short-form content.
“Using snackable videos on social can actually drive more engagement than static images,” says Meisha Bochicchio, Content Marketing Manager at Wistia. “A recent study found that 60% of marketers saw more clicks with video posts compared with static images.”
When it comes to creating effective snackable content, Bochicchio says, “First things first, keep in mind that most social media platforms will automatically start playing video content as viewers scroll. So, make sure your videos are autoplay-friendly. Keep them short and put your key messaging in the first few seconds. For example, take a look at this video from Wistia announcing their State of Video Report.”
“Remember that most people won’t hear your audio, so make sure your videos are also silent-friendly,”Bochicchio advises. “Consider text overlays, or upload captions directly on platforms like LinkedIn, Twitter, and Facebook. 
In the video example below, Wistia marks the launch of their series “Show Business” with a captioned video that allows viewers to get key information without any sound.

Don’t just advertise on a show. Make a show! Welcome to Show Business: a one-of-a-kind series featuring industry leaders and brand-building experts. #MakeAShow 👉 https://t.co/MRNBK6fu1f pic.twitter.com/QF2XR86gxl— Wistia (@wistia)
April 27, 2021

To learn more about this strategy, check out this post on snackable content, or this post that highlights the latest short-form video trends.
2. Test different video formats, too.
While snackable content is a great tactic to harness in 2021, you can still publish longer videos, as long as they’re engaging and valuable to your audience.
For example, while people might not want to watch a two-hour commercial, they could watch a longer live video Q&A, an interview with a thought leader, or a video that tells a longer, but entertaining story.
Here’s a great example of a TV-episode-length, Clio-winning video created by Pepsi:

While you can certainly test longer-form video, you can also test out other formats, such as live streams, interactive videos, and shopping videos on platforms like Instagram and Facebook.
As new video formats emerge, it can be helpful to determine if they might work for your brand and design a test around them.
Be sure you identify and track the right success metrics. For example, if you’re testing a longer video, look at its views and dropoff rate to see how long viewers stay tuned. Meanwhile, if you try a more interactive approach like a live stream or Q&A you can also take note of comments, engagements, and shares on the content while you’re live.
3. Meet your video audiences where they are.
As with any social media strategy, some content will perform better on some social media platforms rather than others. While snackable, consumer-facing content might perform well with YouTube, Facebook, and TikTok’s large consumer audiences, a B2B marketing video or a Q&A with a corporate thought leader might perform better on a professional-facing network like LinkedIn.
Luckily, to create a great marketing strategy, you don’t (and shouldn’t have to) place your videos on every single social media platform. However, you should research the demographics of each major network, identify which audiences might engage most with your content, and start publishing videos where it makes the most sense for your brand and goals.
Then, continue to keep an eye on platforms you’ve ruled out in case they continue to evolve and provide your brand more audience opportunities in the future.
4. Don’t always lean on repurposed content.
When I was a startup marketer, I loved to repurpose content whenever it was possible. And, back then, when social media platforms were less evolved, this strategy would work.
Today, it can still be beneficial for brands to repurpose some video content for different platforms when they have similar audiences and features. This can also be a great way to test whether your content strategy for one platform will work with one audience.
However, because knowing your social media audience is more important than ever, you might want to consider having a slightly different video strategy for your most important video platforms. While there will be times where you can easily repurpose content to save time or bandwidth, some platforms like TikTok and Instagram are evolving with algorithms that could deprioritize your content if it has a watermark from another network.
5. Embrace influencers — and customers.
Even if you’ve done all of your research and churn out videos daily, it can still be incredibly hard to post a viral piece of content that grows your audience.
Luckily, there are experts on every social media platform who know how to create videos. And, some of them will even create videos for you — and then share them with their audiences.
That’s why one great growth strategy can involve reaching out to influencers or thought leaders with expertise in your industry and either featuring them in your videos or getting them to endorse your brand in their content.
If you can’t afford to have an influencer help boost your video strategy, you can also look towards happy consumers. With this strategy, you can encourage customers to share a video about their experience with your brand on social media, or you can create a video filled with multiple pieces of user-generated content from happy customers.
Because today’s consumers crave authenticity from brands, user-generated content not only can provide you with free video content but can also spread brand awareness to prospects or people researching you on social media.
Navigating Social Media Content
More than ever, social media and content marketing are always evolving. As a marketer, it’s important to stay up to date with the latest trends and data to better inform your strategies — whether you’re investing in video or other tactics.
To learn more about the latest marketing trends, download our free 2021 State of Marketing Report below.