Author: Franz Malten Buemann

Hey CX People! We’re looking to build a long-term relationship with a love of writing and storytelling who is also passionate about, and experienced in, leading customer experience initiatives and teams. You’ll be pitching, researching, and writing articles on The CX Lead, a forward-thinking publication and community for leaders in CX who are passionate about developing more human-centered experiences and helping other CX professionals succeed in their careers. You’ll be working on a per-piece contract basis offering flexibility to support your busy schedule. You could write one article per month, or one every other month, for example. Topics we cover are:

Customer journeys: mapping, empathy mapping, journey analytics
Community building: creating branded communities to build customer loyalty
Customer intelligence: using customer data, CX data technologies, roles & skills
Emerging tech in CX: sentiment analysis, behavior mapping, augmented reality
CX leadership: leading CX teams, spearheading CX initiatives in your company
CX careers: career and job information, career stories, career advice
You’re a great fit if you…

Love writing about experience topics, ranging from the philosophical to the practical side of the profession. You love sharing knowledge and want to make a name for yourself as an expert in this niche. Experience design is actually your thing. We’re looking for thought leaders (or thought leaders “to-be”) with experience in the field.
Own your work—and want a platform to build an authentic relationship with a wide audience. We care deeply about our rapidly-growing audience and want to publish best-in-class content that they will absolutely love.
Must-haves
Professional experience in CX: CX management, digital transformation, employee experience design, patient experience design, digital experience management, service design, etc (3+years) English writing skills and a willingness to improve Adaptable voice and tone (we have a style guide to help) The ability to breathe life and inject humour into traditionally dry topics.
Nice to haves
Previous writing experience, either on a personal or company blog Experience writing SEO-friendly, long-form blog articles.
Contract Details
This is not a typical “content marketing” copywriting job. Instead, we want you to become a strategic contributor to the publication, share your articles on social media, and contribute to the voice of the brand Article length: from 800 to 2,000+ words Compensation: $200 USD per article (with opportunities for more qualified writers to earn more).
Benefits
You’ll be working in tandem with a friendly, multi-disciplinary team experienced in content production, digital marketing, community building, and SEO You have the chance to work on interesting projects and have a byline on a trustworthy, reputable blog Flexible workload Flexible schedule No weekends Ongoing & long-term work.
How To Apply Sounds like your cup of tea? Excited to get writing, share your knowledge and build your brand? Please use this form to apply. Thanks in advance for your interest!
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CXM is happy to support this year’s CXPA CX day celebration! The CXPA will host an amazing event on the 5th of October to celebrate the most exciting day for CX professionals across the world. Each year on the first Tuesday in October, the worldwide Customer Experience community celebrates the importance of customers and customer…
The post Your CX day with the CXPA community: register today! appeared first on Customer Experience Magazine.

Rising Contact Center Star’s Patented SmartActions Represent a Quantum Leap Forward for CX and Digital Transformation

SAN FRANCISCO, CA – September 21, 2021 08:00 AM Eastern Daylight Time – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been awarded the 2021 SaaS Product of the Year by the Future of SaaS Awards! 
UJET replaces outdated, legacy contact center software so customer service leaders can deliver the modern, digital experiences their customers expect and deserve.
“We’re thrilled to announce UJET as the winner of the SaaS Product of the Year 2021 here at the Future of SaaS! We had many great nominations, but UJET impressed us with their commitment to going above and beyond in analyzing what customers need and anticipating those gaps in the market to create a truly innovative product,” said Gemma Davies, Event Director and Community Manager at Future of SaaS.
“We are incredibly excited and honored to be recognized as the 2021 SaaS Product of the Year winner by Future of SaaS,” said Baker Johnson, CMO of UJET. “Customer Service organizations have been treated as cost centers and asked to do more with less for far too long.  That’s all changing now as enterprises recognize the value and significance of their customer experience, and we’re proud of the disruptive innovation we’re delivering for CX leaders.”In addition to the 2021 SaaS Product of the Year award, UJET also recently received its sixth consecutive #1 Ranking in User Satisfaction in Contact Center Operation by G2, the largest and most trusted software marketplace, helping 5.5 million people every month make smarter software decisions based on authentic peer reviews.
Additional Highlights:

The G2 Fall Contact Center Operations Report shows UJET as a Leader across 16 G2 Fall Reports in 2021

Built In SF names UJET as one of the  100 Best Places to Work in the Bay Area 2021

To view the full list of Future of SaaS award winners, visit: https://futureofsaas.io/the-future-of-saas-awards-2021-winners

About UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx and follow us on LinkedIn, Twitter.

Media Contacts
Holly Barker
UJETpr@ujet.cx
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