Author: Franz Malten Buemann

Hey CX People! We’re looking to build a long-term relationship with a love of writing and storytelling who is also passionate about, and experienced in, leading customer experience initiatives and teams. You’ll be pitching, researching, and writing articles on The CX Lead, a forward-thinking publication and community for leaders in CX who are passionate about developing more human-centered experiences and helping other CX professionals succeed in their careers. You’ll be working on a per-piece contract basis offering flexibility to support your busy schedule. You could write one article per month, or one every other month, for example. Topics we cover are:

Customer journeys: mapping, empathy mapping, journey analytics
Community building: creating branded communities to build customer loyalty
Customer intelligence: using customer data, CX data technologies, roles & skills
Emerging tech in CX: sentiment analysis, behavior mapping, augmented reality
CX leadership: leading CX teams, spearheading CX initiatives in your company
CX careers: career and job information, career stories, career advice
You’re a great fit if you…

Love writing about experience topics, ranging from the philosophical to the practical side of the profession. You love sharing knowledge and want to make a name for yourself as an expert in this niche. Experience design is actually your thing. We’re looking for thought leaders (or thought leaders “to-be”) with experience in the field.
Own your work—and want a platform to build an authentic relationship with a wide audience. We care deeply about our rapidly-growing audience and want to publish best-in-class content that they will absolutely love.
Must-haves
Professional experience in CX: CX management, digital transformation, employee experience design, patient experience design, digital experience management, service design, etc (3+years) English writing skills and a willingness to improve Adaptable voice and tone (we have a style guide to help) The ability to breathe life and inject humour into traditionally dry topics.
Nice to haves
Previous writing experience, either on a personal or company blog Experience writing SEO-friendly, long-form blog articles.
Contract Details
This is not a typical “content marketing” copywriting job. Instead, we want you to become a strategic contributor to the publication, share your articles on social media, and contribute to the voice of the brand Article length: from 800 to 2,000+ words Compensation: $200 USD per article (with opportunities for more qualified writers to earn more).
Benefits
You’ll be working in tandem with a friendly, multi-disciplinary team experienced in content production, digital marketing, community building, and SEO You have the chance to work on interesting projects and have a byline on a trustworthy, reputable blog Flexible workload Flexible schedule No weekends Ongoing & long-term work.
How To Apply Sounds like your cup of tea? Excited to get writing, share your knowledge and build your brand? Please use this form to apply. Thanks in advance for your interest!
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CXM is happy to support this year’s CXPA CX day celebration! The CXPA will host an amazing event on the 5th of October to celebrate the most exciting day for CX professionals across the world. Each year on the first Tuesday in October, the worldwide Customer Experience community celebrates the importance of customers and customer…
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