Author: Franz Malten Buemann

  • What is an A/A Test & Do You Really Need to Use It?

    What’s worse than working with no data?
    Working with “bad” data.
    As marketers, we love to test headlines, call-to-actions, and keywords (to name a few). One of the ways we do this is by running A/B tests.

    As a refresher, A/B testing is the process of splitting an audience to test a number of variations of a campaign and determining which performs better.
    But A/B testing isn’t foolproof.
    In fact, it’s a complicated process. You often have to rely on testing software to pull the data, and there’s a high probability of receiving a false positive. If you’re not careful, you could make incorrect assumptions about what makes people click.
    So how can you ensure your A/B test is operating correctly? This is where A/A testing comes in. Think of it as a test to the test.
    The idea behind an A/A test is that the experience is the same for each group, therefore the expected KPI (Key Performance Indicator) will also be the same for each group.
    For example, if 20% of group A fills out a form on a landing page, the expected result is that 20% of group B (who are interacting with an identical version of the landing page) will do the same.
    Differences Between an A/A Test and an A/B Test
    Performing an A/A test is similar to that of an A/B test; an audience is divided into two similarly sized groups, but instead of directing each group to different variations of content, each group interacts with identical versions of the same piece of content.
    Here’s another way to think about it: have you ever heard the idiom, “Comparing apples to oranges”? An A/B test does exactly that — compares two different variants of a piece of content to see which performs better. An A/A test compares an apple to, well, an identical apple.
    When running an A/B test, you program a testing tool to change or hide some part of the content. This is not necessary for an A/A test.
    An A/A test also requires a larger sample size than an A/B test to prove a significant bias. And, due to such a large sample size, these tests take much longer to complete.
    How to Do A/A Testing
    Exactly how you do an A/A will vary depending on the testing tool you use. If you’re a HubSpot Enterprise customer conducting an A/A or A/B test on an email, for example, HubSpot will automatically split traffic to your variations so that each variation receives a random sampling of visitors.
    Let’s cover the steps to run an A/A test.
    1. Create two identical versions of a piece of content — the control and the variant.
    Once your content is created, identify two groups of the same sample size you would like to conduct the test with.
    2. Identify your KPI.
    A KPI is a measure of performance over a period of time. For example, your KPI could be the number of visitors who click on a call-to-action.
    3. Using your testing tool, split your audience equally and randomly, and send one group to the control and the other group to the variant.
    Run the test until the control and variation hit a determined number of visitors.
    4. Track the KPI for both groups.
    Because both groups are sent to identical pieces of content, they should behave the same. Therefore, the expected result will be inconclusive.
    A/A Test Uses
    A/A testing is primarily used when an organization implements a new A/B testing software or reconfigures a current one.
    You can run an A/A test to accomplish the following:
    1. To check the accuracy of an A/B testing software.
    The intended result of an A/A test is that the audience reacts similarly to the same piece of content.
    But what if they don’t?
    Here’s an example: Company XYZ is running an A/A test on a new landing page. Two groups are sent to two identical versions of the landing page (the control and the variant). Group A has a conversion rate of 8%, while Group B has a rate of 2%.
    In theory, the conversion rate should be identical. When there is no difference between the control and the variant, the expected result will be inconclusive. Yet, sometimes a “winner” is declared on two identical versions.
    When this happens, it is essential to evaluate the testing platform. The tool may have been misconfigured, or it could be ineffective.
    2. To set a baseline conversion rate for future A/B tests.
    Let’s imagine that Company XYZ runs another A/A test on the landing page. This time, the results of Group A and Group B are identical — both groups achieve an 8% conversion rate.
    Therefore, 8% is the baseline conversion rate. With this in mind, the company can run future A/B tests with the goal of exceeding this rate.
    If, for example, the company runs an A/B test on a new version of the landing page and receives a conversion rate of 8.02%, the result is not statistically significant.
    A/A Testing: Do You Really Need to Use It?
    To run an A/A test, or not — that is the question. And the answer will depend on who you ask. There is no denying that A/A testing is a hotly debated topic.
    Perhaps the most prevalent argument against A/A testing boils down to one factor: time.
    A/A testing takes a considerable amount of time to run. In fact, A/A tests typically require a much larger sample size than A/B tests. When testing two identical versions, you need a large sample size to prove a significant bias. Therefore, the test will take more time to complete, and this may eat into time spent running other valuable tests.
    However, it makes sense to run an A/A test in some cases, especially if you are uncertain about a new A/B testing software and want additional proof that it’s both functional and accurate. A/A tests are a low-risk method to ensure your tests are set up properly.
    A/A testing can help you prepare for a successful AB testing program, provide data benchmarks, and identify any discrepancies in your data.
    Although A/A tests have utility, running such a test should be a relatively rare occurrence. While A/A test can run a “health check” on a new A/B tool or software, it may not be worth optimizing every minor alteration to your website or marketing campaign due to the considerable amount of time it takes to run.

  • Customer Experience Map

    submitted by /u/protopartners [link] [comments]

  • The secret of your high efficiency at managing your online stores

    Some people ask me, “What is the secret of your high efficiency at managing your online stores?” “My goal is no longer to get more done, but rather to have less to do.”-Francine Jay, author So what is my method to do so?
    I consciously collected tools that I came across. I built a website (Site) with wordpress to put all those tools in. I use this website as a huge bookmark to increase my efficiency.
    Btw, I shared it with my friend and asked them to give me advice about those tools and customize their own page. It also helped them with their efficiency, because it saved a lot of time and energy. In a nutshell, first of all, you can seek some advice from people who have done something like this before or use their methods to be more efficient. At the same time, you need to know how to summarize your own methods and find a place to record what you have learned. You can use Notion or X-mind to keep a daily record, or do what I did— set up a website (including a blog site). Finally, you’ll want to share this record with friends around you or share it on the web, even if they may be your potential competitors. But, keep doing it, because sharing brings you benefits that you may not be able to predict now.
    submitted by /u/warpsup [link] [comments]

  • Excel to Salesforce Connector [In-Depth Review]

    Many Salesforce admins will know you can take users out of Excel, but you can’t take the love for excel out of some users. While powerful and modern, Salesforce may not be intuitive for those users who have spent their work-lives using Excel. There’s a… Read More

  • Customer-centric strategy: Increase Sales Through O2O

    In this blog post, we will explore some ways to increase sales through offline to online customer service strategies. Best practices to become a customer-centric: The initial step is to have a reasonable vision of what you need your clients to encounter. You can do this by having some plainly characterized objectives about the client venture. Like, how they will communicate with them and why it is important for their business. This will permit you to see where openings exist that may somehow go unrecognized, just as distinguish any problem areas or barricades enroute so that these can turn out to be essential for an iterative cycle. There are numerous things organizations can do to turn out to be more client driven. You shouldn’t fear putting the time fundamental into making a superior item experience. Regardless of whether this implies burning through cash on plan work as opposed to zeroing in exclusively on value point. It’s significant not just that these progressions occur at all levels yet additionally happen all through various offices inside one association. Everybody has input towards how best practices are executed across useful regions including deals tasks, and showcasing correspondences, and so forth. https://nytimz.com/customer-centric-strategy-o2o-customer-service/
    submitted by /u/protopartners [link] [comments]

  • Can an open market improve the parking experience?

    As we digitalise our society, cash options for parking are becoming obsolete. Across the country, we’re seeing more and more local authorities phasing out pay-and-display machines, and usher in-app solutions as replacements. However, the growing uptake of cashless parking does not come without its own set of challenges. Travelling from A to B, across counties…
    The post Can an open market improve the parking experience? appeared first on Customer Experience Magazine.

  • Defending change (or the status quo)

    The easy argument to make is that the thing we have now is better than the new thing that’s on offer.

    All one has to do is take the thing we have now as a given (ignoring its real costs) and then challenge the defects and question the benefits of the new thing, while also maximizing the potential risk.

    “A hand-written letter is more thoughtful, more likely to be a keepsake, and a more permanent record than a simple email.”

    On the other hand, the technophile defending change simply has to list all the new features and ignore the benefits we’re used to.

    “An email is far faster, cheaper and easier to track than a letter. It is more likely to be saved, and it can be sorted and searched. Not to mention copied and forwarded with no problem.”

    What’s truly difficult is being a fair arbiter. I fall into this trap all the time. We begin to develop a point of view, usually around defending the status quo, but sometimes around overturning it, and then the arguments become more and more concrete. While we might pretend to be evenhanded, it’s very hard to do.

    Sometimes, we end up simply arguing for or against a given status quo, instead of the issue that’s actually at hand.

    And the danger is pretending you’re being fair, when you’re not. In this silly article from the Times, the author (and their editors) are wondering if oat milk and pea milk are a “scam.”

    This is a classic case of defending the status quo. Here’s a simple way to tell if that’s what you’re doing: imagine for a second that milk was a new product, designed to take on existing beverages made from hemp, oats or nuts. Defending oat milk against the incursion of cow milk is pretty easy.

    The author could point out the often horrific conditions used to create cow milk. “Wait, you’re going to do what to that cow?” They could write about the biological difficulty many people have drinking it. Or they could focus on the significant environmental impact, not to mention how easily it spoils, etc.

    Or imagine that solar power was everywhere, and someone invented kerosene, gasoline or whale oil. You get the idea…

    There are endless arguments to be had when new ideas arrive. The challenge is in being clear that we’re about to take a side, and to do it on the effects, not on our emotional connection to the change that’s involved.

  • Why is CX still such a fuzzy word? A rant

    I’ve been looking for new CX roles but every salary and job-hunting website I check gives me irrelevant results. If you look for “Customer Experience ____” (Lead, Manager etc) I still get roles for:
    Customer Support Customer Service Advisor and so many more roles that are simply not even in the same field (lots of Retail positions).
    Why are we still at this point in the game in 2021??? It frustrates me so much. Customer Service/Support is part of CX of course, but if I were looking for these kinds of roles I would search for them?? Don’t get me started on finding salary data that actually match the role I’m looking for. Do you have the same experience? How do you find suitable positions online? Which website do you use? (I’m based in UK/Europe, lots of big websites are US-only)
    submitted by /u/BlueRottweiler [link] [comments]

  • $1.6 Trillion in Business Revenues and 9.3 Million New Jobs Projected by 2026, Thanks to the Salesforce Economy

    New figures published forecast exciting Salesforce ecosystem growth over the next five years, from now until 2026. Three headline statistics announce $1.56 trillion of new business revenues, 9.3 million new jobs, and ecosystem revenues predicted to grow 6x times larger than Salesforce itself. The “Salesforce… Read More