Author: Franz Malten Buemann

  • All the answers

    In an expert-run industrialized economy, there’s a lot of pressure to be the one who’s sure, the person with all the answers.

    Far more valuable is someone who has all the questions. The ability to figure out what hasn’t been figured out and see what hasn’t been seen is a significant advantage.

    Rarest of all is the person with the humility (and confidence) to realize that even the list of questions can remain elusive. Finding the right questions might be the very thing we need to do.

  • 278 Social Media Holidays for Your 2021 Content Calendar [+Template]

    Do you celebrate International Cat Day, Pizza Day, or Talk Like a Pirate Day?
    There are a plethora of observance days worldwide during which marketers can share content relevant to their industries, get involved in a movement, or simply generate more awareness. But odds are, you probably don’t acknowledge these days until you see your favorite brand posting about it.

    These social media “holidays” are a fun way to connect with new and existing followers who share an affinity for a specific food, fictional character, or pet.
    While we don’t suggest sharing content on social media and then adding an irrelevant holiday hashtag to it, these holidays can be a chance to promote your brand in a relevant way. Not doing so could cause you to miss valuable opportunities where your brand can join the conversations taking place among members of your target audience.
    To help you plan for trending holidays, we created a list that you can bookmark, as well as a downloadable calendar so you can receive automatic reminders.
    Downloadable Holiday Calendar
    To help you keep track of all these unique holidays, here’s a Social Media Holiday Google Calendar.
    Aside from 2021 holidays, we’ve also set dates on the calendar to repeat annually — either on the exact date they occur or the weekday they occur within the month.
    Want to finish out your 2021 calendar with some upcoming holiday posts? Tap the + symbol in the lower right-hand corner of the calendar below to add it to your own Google calendar.
    Use the Above Template to Plan Out Your Social Media Holiday Posts
    National & Global Holiday Calendar: 2021
    The list isn’t exhaustive (there are a lot of food-specific holidays out there), and these dates and hashtags may still be subject to change. But this is a great starting point for social media marketers who want to learn more about what’s trending and how they can plan their content in a way that will be fun and engaging on social platforms.

    January 2021 Social Media Holidays
    February 2021 Social Media Holidays
    March 2021 Social Media Holidays
    April 2021 Social Media Holidays
    May 2021 Social Media Holidays
    June 2021 Social Media Holidays
    July 2021 Social Media Holidays
    August 2021 Social Media Holidays
    September 2021 Social Media Holidays
    October 2021 Social Media Holidays
    November 2021 Social Media Holidays
    December 2021 Social Media Holidays

    January 2021 Social Media Holidays

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    January 1: New Year’s Day #NewYearsDay

    January 2: Science Fiction Day #ScienceFictionDay

    January 4: National Trivia Day #NationalTriviaDay

    January 5: National Bird Day #NationalBirdDay

    January 11: Human Trafficking Awareness Day #HumanTraffickingDay

    January 11: Clean Off Your Desk Day #CleanOffYourDeskDay

    January 13: National Sticker Day #NationalStickerDay

    January 15: National Hat Day #NationalHatDay

    January 18: Martin Luther King, Jr. Day (Third Monday of January) #MLKDay

    January 20: Cheese Lovers Day #CheeseLoversDay

    January 21: National Hugging Day #NationalHuggingDay

    January 21: Get to Know Your Customers Day (third Thursday of every quarter) #GetToKnowYourCustomersDay

    January 24: National Compliment Day #NationalComplimentDay

    January 25: Opposite Day #OppositeDay

    January 25: Community Manager Appreciation Day (Last Monday of January) #CMAD

    January 28: Data Privacy Day #PrivacyAware

    February 2021 Social Media Holidays

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    February 1 – 28: Black History Month

    February 2: Groundhog Day #GroundhogDay

    February 2: World Wetlands Day #WorldWetlandsDay

    February 4: World Cancer Day #WorldCancerDay

    February 5: National Weatherperson’s Day #NationalWeatherpersonsDay

    February 7: Super Bowl LV (Varies each year based on the U.S. Football season) #SBLV #SuperBowlSunday #SuperBowl

    February 7: National Send a Card to a Friend Day #SendACardToAFriendDay

    February 8: National Boy Scouts Day #BoyScoutsDay

    February 9: National Pizza Day #NationalPizzaDay

    February 9: Safer Internet Day #SID2021

    February 11: Inventors Day #InventorsDay

    February 12: Chinese New Year #ChineseNewYear

    February 13: World Radio Day #WorldRadioDay

    February 14: Valentine’s Day #ValentinesDay

    February 15: Presidents Day (Third Monday of February) #PresidentsDay

    February 16: Mardi Gras #MardiGras

    February 17: Random Acts of Kindness Day #RandomActsOfKindnessDay

    February 18: National Battery Day #NationalBatteryDay

    February 20: World Day of Social Justice #SocialJusticeDay

    February 20: Love Your Pet Day #LoveYourPetDay

    February 21: International Mother Language Day #IMLD

    March 2021 Social Media Holidays

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    March 2: National Read Across America Day #ReadAcrossAmerica & #DrSeuss

    March 3: World Wildlife Day #WorldWildlifeDay

    March 4: National Grammar Day #NationalGrammarDay

    March 5: National Employee Appreciation Day (First Friday of March) #EmployeeAppreciationDay

    March 5: National Day of Unplugging (First Friday of March) #NationalDayOfUnplugging

    March 6: National Dentist’s Day #DentistsDay

    March 7: National Be Heard Day #NationalBeHeardDay

    March 7: National Cereal Day #NationalCerealDay

    March 8: International Women’s Day #BeBoldForChange

    March 8: National Proofreading Day #NationalProofreadingDay

    March 10: National Pack Your Lunch Day #NationalPackYourLunchDay

    March 10: National Women and Girls HIV/AIDS Awareness Day #NWGHAAD

    March 11: National Worship of Tools Day #WorshipOfToolsDay

    March 11: Popcorn Lover’s Day #PopcornLoversDay

    March 12: National Girl Scout Day #GirlScoutDay

    March 14: Potato Chip Day #NationalPotatoChipDay

    March 14: Pi Day #PiDay (To go the extra mile, post this at 1:59, as Pi equals 3.14159…)

    March 14: Daylight Savings #DaylightSavings

    March 15: National Napping Day #NationalNappingDay

    March 15: World Consumer Rights Day #WorldConsumerRightsDay

    March 16: National Freedom of Information Day #FreedomOfInformationDay

    March 17: St. Patrick’s Day #StPatricksDay

    March 18: Awkward Moments Day #NationalAwkwardMomentsDay

    March 19: National Let’s Laugh Day #NationalLetsLaughDay

    March 19: World Sleep Day #WorldSleepDay

    March 19: Red Nose Day #RedNoseDay

    March 20: International Day of Happiness #InternationalDayofHappiness

    March 20: World Storytelling Day #WorldStorytellingDay

    March 20: First Day of Spring #FirstDayofSpring

    March 21: International Day for the Elimination of Racial Discrimination #RacialDiscriminationDay

    March 21: World Poetry Day #WorldPoetryDay

    March 22: World Water Day #WorldWaterDay

    March 23: National Puppy Day #NationalPuppyDay

    March 23: American Diabetes Association Alert Day #AmericanDiabetesAssociationAlertDay

    March 25: Tolkien Reading Day #TolkienReadingDay

    March 26: National Spinach Day #NationalSpinachDay

    March 26: Purple Day #PurpleDay

    March 27: Earth Hour Day #EarthHour

    March 30: Doctor’s Day #NationalDoctorsDay

    March 30: National Take a Walk in the Park Day #NationalWalkInTheParkDay

    March 31: World Backup Day #WorldBackupDay

    March 31: Transgender Day of Visibility #TDOV

    March 31: Equal Pay Day #EqualPayDay

    April 2021 Social Media Holidays

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    April 1 – 30: National Stress Awareness Month

    April 1: April Fools Day #AprilFools

    April 2: World Autism Awareness Day #WAAD

    April 3: Find a Rainbow Day #FindARainbowDay

    April 4: Hug a Newsperson Day #HugANewsperson

    April 5: World Health Day #LetsTalk

    April 6: National Walking Day #NationalWalkingDay

    April 10: National Siblings Day #NationalSiblingsDay

    April 10: Encourage a Young Writer Day #EncourageAYoungWriterDay

    April 11: National Pet Day #NationalPetDay

    April 12: International Day of Human Space Flight #InternationalDayOfHumanSpaceFlight

    April 15: National Tax Day #TaxDay

    April 15: Get to Know Your Customers Day (third Thursday of every quarter) #GetToKnowYourCustomersDay

    April 15: National High-Five Day #NH5D

    April 16: National Stress Awareness Day #StressAwarenessDay

    April 16: National Wear Your Pajamas to Work Day #PJDay

    April 17: Haiku Poetry Day #HaikuPoetryDay

    April 18: National Columnists’ Day #NationalColumnistDay

    April 20: National Look-Alike Day #NationalLookAlikeDay

    April 21: National Administrative Professionals Day #AdministrativeProfessionalsDay

    April 22: Earth Day #EarthDay2021

    April 23: National Take Our Daughters and Sons to Work Day #COUNTONME

    April 23: National Picnic Day #NationalPicnicDay

    April 23: World Book Day #WorldBookDay

    April 23: Arbor Day #ArborDay

    April 25: National Telephone Day #NationalTelephoneDay

    April 25: World Malaria Day #EndMalariaForGood

    April 28: Denim Day #DenimDay

    April 29: International Dance Day #InternationalDanceDay

    April 30: National Honesty Day #NationalHonestyDay

    April 30: National Adopt a Shelter Pet Day #AdoptAShelterPetDay

    April 30: International Jazz Day #JazzDay

    May 2021 Social Media Holidays

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    May 1: May Day #MayDay

    May 1: International Workers Day #IntWorkersDay

    May 3: World Press Freedom Day #WPFD2021 #PressFreedom

    May 4: Star Wars Day #StarWarsDay & #Maythe4thBeWithYou

    May 4: International Firefighters Day #InternationalFirefightersDay

    May 4: World Asthma Day #WorldAsthmaDay

    May 4: Thank a Teacher Day #ThankATeacher

    May 5: Cinco de Mayo #CincoDeMayo

    May 6: National Nurses Day #NursesDay

    May 7: World Password Day #WorldPasswordDay

    May 7: Space Day #SpaceDay

    May 9: Europe Day #EuropeDay

    May 9: Mother’s Day #MothersDay

    May 12: National Limerick Day #NationalLimerickDay

    May 12: National Receptionist Day #NationalReceptionistDay

    May 15: International Day of Families #FamilyDay

    May 16: Love a Tree Day #LoveATreeDay

    May 17: International Day Against Homophobia and Transphobia #IDAHOT2021

    May 21: National Memo Day #NationalMemoDay

    May 21: National Bike to Work Day #BTWD

    May 21: Endangered Species Day #EndangeredSpeciesDay

    May 24: National Scavenger Hunt Day #NationalScavengerHuntDay

    May 28: Hamburger Day #NationalHamburgerDay

    May 28: Heat Awareness Day (Last Friday of May) #NoFryDay

    May 29: Paperclip Day #PaperclipDay

    May 31: Memorial Day (Fourth Monday of May) #MemorialDay #MDW

    May 31: World No-Tobacco Day #NoTobacco

    June 2021 Social Media Holidays

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    June 1: Global Day of Parents #GlobalDayOfParents

    June 4: National Donut Day #NationalDonutDay

    June 5: World Environment Day #WorldEnvironmentDay

    June 6: National Cancer Survivor’s Day #NCSD2021

    June 6: Higher Education Day #HigherEducationDay

    June 8: World Oceans Day #WorldOceansDay

    June 8: Best Friends Day #BestFriendsDay

    June 13: International Children’s Day #ChildrensDay

    June 14: World Blood Donor Day #GiveBlood

    June 14: National Flag Day #FlagDay

    June 19: Juneteenth (Freedom Day) #Juneteenth

    June 20: World Refugee Day #WithRefugees

    June 20: First Day of Summer

    June 20: Father’s Day #FathersDay

    June 21: National Selfie Day #NationalSelfieDay

    June 21: World Music Day #WorldMusicDay

    June 21: International Yoga Day #InternationalYogaDay

    June 24: National Handshake Day #HandshakeDay

    June 25: Take Your Dog to Work Day #TakeYourDogToWorkDay

    June 27: National Sunglasses Day #NationalSunglassesDay

    June 30: Social Media Day #SMDay

    July 2021 Social Media Holidays

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    July 1: National Postal Worker Day #NationalPostalWorkerDay

    July 2: World UFO Day #WorldUFODay

    July 4: Independence Day (United States)

    July 7: World Chocolate Day #WorldChocolateDay

    July 11: Cheer Up the Lonely Day #CheerUpTheLonelyDay

    July 12: Malala Day #MalalaDay

    July 15: Give Something Away Day #GiveSomethingAwayDay

    July 15: Get to Know Your Customers Day #GetToKnowYourCustomersDay

    July 17: World Emoji Day #WorldEmojiDay

    July 18: Nelson Mandela International Day #MandelaDay

    July 30: Talk in an Elevator Day #TalkInAnElevatorDay

    July 30: International Day of Friendship #DayOfFriendship

    August 2021 Social Media Holidays

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    August 1: Respect for Parents Day #RespectForParentsDay

    August 2: National Coloring Book Day #NationalColoringBookDay

    August 8: International Cat Day #InternationalCatDay

    August 9: National Book Lovers Day #NationalBookLoversDay

    August 10: National Lazy Day #LazyDay

    August 11: National Sons and Daughters Day #SonsAndDaughtersDay

    August 12: International Youth Day #YouthDay

    August 12: World Elephant Day #WorldElephantDay

    August 13: International Lefthanders Day #LefthandersDay

    August 15: National Relaxation Day #NationalRelaxationDay

    August 16: National Tell a Joke Day #NationalTellAJokeDay

    August 19: World Photo Day #WorldPhotoDay

    August 19: World Humanitarian Day #WorldHumanitarianDay

    August 20: National Lemonade Day #NationalLemonadeDay

    August 26: National Dog Day #NationalDogDay

    August 26: National Women’s Equality Day #WomensEqualityDay

    September 2021 Social Media Holidays

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    September 4: National Wildlife Day #NationalWildlifeDay

    September 5: International Day of Charity #CharityDay

    September 6: Labor Day #LaborDay

    September 6: Read a Book Day #ReadABookDay

    September 8: International Literacy Day #LiteracyDay

    September 10: Stand Up To Cancer Day #KissCancerGoodbye

    September 11: National Day of Service and Remembrance #911Day

    September 12: Civic Day of Hacking #HackForChange

    September 12: National Grandparents Day #NationalGrandparentsDay

    September 12: National Day of Encouragement #DayOfEncouragement

    September 12: National Video Games Day #NationalVideoGamesDay

    September 15 – October 15: Hispanic Heritage Month #hispanicheritagemonth

    September 19: Talk Like a Pirate Day #TalkLikeAPirateDay

    September 21: International Day of Peace #PeaceDay

    September 21: Miniature Golf Day #MiniGolfDay

    September 22: Car-Free Day #CarFreeDay

    September 22: Hobbit Day #HobbitDay

    September 22: First Day of Fall

    September 26: National Pancake Day #NationalPancakeDay

    September 26: European Day of Languages #EDL2021

    September 27: World Tourism Day #WTD2021

    September 28: World Rabies Day #WorldRabiesDay

    September 28: National Good Neighbor Day #GoodNeighborDay

    September 29: National Women’s Health and Fitness Day #FitnessDay

    September 30: International Podcast Day #InternationalPodcastDay

    October 2021 Social Media Holidays

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    October 1: International Day of Older Persons #UNDOP

    October 1: International Coffee Day #InternationalCoffeeDay

    October 1: World Vegetarian Day #WorldVegetarianDay

    October 1: World Smile Day #WorldSmileDay

    October 2: International Day of Nonviolence #InternationalDayOfNonviolence

    October 3: National Techies Day #TechiesDay

    October 4: World Animal Day #WorldAnimalDay

    October 4: National Taco Day #NationalTacoDay

    October 4: World Habitat Day #WorldHabitatDay

    October 5: World Teachers Day #WorldTeachersDay

    October 10: World Mental Health Day #WorldMentalHeathDay

    October 11: International Day of the Girl #DayOfTheGirl

    October 14: World Sight Day #WorldSightDay

    October 14: National Dessert Day #DessertDay

    October 15: Global Handwashing Day #GlobalHandwashingDay

    October 16: World Food Day #FoodDay

    October 16: Bosses Day #BossesDay

    October 17: International Day for the Eradication of Poverty #EndPoverty

    October 20: World Statistics Day #StatisticsDay

    October 21: Reptile Awareness Day #ReptileAwarenessDay

    October 21: Get to Know Your Customers Day (third Thursday of every quarter) #GetToKnowYourCustomersDay

    October 24: United Nations Day #UNDay

    October 25: Greasy Foods Day #GreasyFoodsDay

    October 30: National Publicist Day #NationalPublicistDay

    October 30: Checklist Day #ChecklistDay

    October 31: Halloween #Halloween

    November 2021 Social Media Holidays

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    November 1: World Vegan Day #WorldVeganDay

    November 1: National Authors Day #NationalAuthorsDay

    November 1: National Cook For Your Pets Day #CookForYourPetsDay

    November 3: National Sandwich Day #NationalSandwichDay

    November 4: National Candy Day #NationalCandyDay

    November 7: Daylight Saving Time Ends #DaylightSavings

    November 8: National Cappuccino Day #CappuccinoDay

    November 8: Science, Technology, Engineering, and Medicine (STEM) Day #STEMDay

    November 11: Veterans Day #VeteransDay

    November 13: World Kindness Day #WKD

    November 14: World Diabetes Day #WDD

    November 15: Clean Out Your Refrigerator Day #CleanOutYourRefrigeratorDay

    November 15: America Recycles Day #BeRecycled

    November 16: International Day for Tolerance #ToleranceDay

    November 16: National Entrepreneurs Day #EntrepreneursDay

    November 17: International Students Day #InternationalStudentsDay

    November 19: International Men’s Day #InternationalMensDay

    November 20: Universal Children’s Day #UNChildrensDay

    November 21: World Hello Day #WorldHelloDay

    November 25: Thanksgiving Day #Thanksgiving

    November 26: National Cake Day #NationalCakeDay

    November 26: National Day of Listening #DayOfListening

    November 27: Small Business Saturday (The last Saturday of November) #ShopSmall

    November 29: Electronic Greeting Card Day #ElectronicGreetingCardDay

    November 30: Computer Security Day #ComputerSecurityDay

    December 2021 Social Media Holidays

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    December 1: World AIDS Day #WAD2021

    December 3: International Day of Persons with Disabilities #IDPWD

    December 4: National Cookie Day #NationalCookieDay

    December 5: World Soil Day #WorldSoilDay

    December 6: Microwave Oven Day #MicrowaveOvenDay

    December 8: Pretend to Be a Time Traveler Day #PretendToBeATimeTravelerDay

    December 10: Human Rights Day #HumanRightsDay

    December 10: Nobel Prize Day #NobelPrize

    December 10: National Salesperson Day #SalespersonDay

    December 11: International Mountain Day #InternationalMountainDay

    December 21: Crossword Puzzle Day #CrosswordPuzzleDay

    December 21: First Day of Winter #WinterSolstice

    December 27: No Interruptions Day #NoInterruptionsDay

    December 31: New Year’s Eve #NYE

    Sources: National Day Calendar, Sprout Social, TrackMaven, Holiday Insights, Brownielocks, National Peace Corps Association, Sparkflow, There’s a Day for That
    Editor’s Note: This post was originally published in January 2017 but is updated annually for comprehensiveness. The most recent update of this post was March 2021.

  • G2 Reviewers Prefer UJET Compared to NICE, Genesys, Talkdesk and Five9

    G2 Ranks UJET #1 in User Satisfaction for the 6th Consecutive Quarter!

    SAN FRANCISCO, CA – September 28, 2021 08:00 AM Eastern Daylight Time – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, has been named the leader in G2’s Fall Grid® Report for Overall Satisfaction in Contact Center Operations Software. Based on actual product user reviews, G2 reports that UJET consistently receives the highest satisfaction ratings in the industry, beating out major players in the contact center space. 
    UJET also earned 51 badges, including Leader, Best Usability, Best Support, Users Most Likely to Recommend, Leader Enterprise, Momentum Leader, Easiest Setup, High Performer Enterprise, Easiest to Use, Best Meets Requirements, Best Results, Best Relationship, Most Implementable and Easiest Admin. 
    Key Takeaways include: 

    UJET has a 98 out of 100 score for user satisfaction – the highest of all category vendors evaluated
    UJET is #1 in Satisfaction for Enterprise, Mid-Market & Overall Contact Center Operations Grid  
    UJET is the leader across 16 G2 Fall Reports for 2021

    “This continued recognition from G2 and our users really reinforces that there’s a changing of the guard taking place in the contact center market,” said Baker Johnson, Chief Marketing Officer, UJET. 
    “The old omnichannel vendors are heavily invested in and promoting the status quo, but the market is desperate for disruption and innovation.
    We’re grateful for the feedback from our UJET customers, because it validates that we’re delivering that innovation, and reinforces our commitment to making bold moves on their behalf.”
    “Rankings on G2 reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.” 
    Reviewers praise UJET for its ‘ease of use, functionality, and support,’ highlights from some of our favorite reviews over the last quarter include:

    “UJET is the best customer support tool in the market! You can call and chat with customers and it’s very user friendly. Admin access will get you all the required reports to calculate customer satisfaction.” – Team Leader

    “UJET was quick to grab from the start. Simple, yet elegant. Calls always go through and it sounds better than my phone, even! I love how you can view your own stats in real time. Perhaps what I liked best was how once I got used to the product, it was a walk in the park to use daily. Straightforward and easy!”– Corporate Customer Service Representative

    “I recently started using UJET and I must admit, it’s pretty awesome and very easy to use! It’s definitely helpful for me to see how many calls I’m taking as it helps me always strive to take more and more calls.” – Help Desk Assistant

    Additional Resources

    Read the 2021 G2 Fall Contact Center Operations Report for full details on UJET’s G2 rankings in comparison to other CCaaS vendors

    Hear directly from customers why they selected UJET and the difference it is has made in their contact centers

    Hear from some of the most innovative and disruptive companies around the world on how UJET is helping to transform their customer experience

    About UJET
    UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
    Learn more at www.ujet.cx and follow us on LinkedIn and Twitter.

    Media Contacts
    Holly Barker
    UJETpr@ujet.cx
    The post G2 Reviewers Prefer UJET Compared to NICE, Genesys, Talkdesk and Five9 appeared first on UJET.

  • The Secret To A Great Customer Experience Is A Great Employee Experience

    The key to a great customer experience starts on the inside. Another way of saying it: What happens on the inside of the organization is felt on the outside by the customer. The way to ensure a positive internal culture is The Employee Golden Rule, which is to do unto employees as you want done unto customers. This is where the customer experience begins. Here are six ways to create a better employee experience.
    Vocabulary
    Feedback
    Recognition
    Accessibility
    Communication
    Empowerment
    Source: https://www.forbes.com/sites/shephyken/2021/09/12/the-secret-to-a-great-customer-experience-is-a-great-employee-experience/?sh=7d3d071c82c4
    submitted by /u/vesuvitas [link] [comments]

  • The Best Free Business Budget Templates

    Whether you’re a solopreneur or running a massive corporation, you need a business budget to understand where your money is coming from and going. A business budget template can help keep the numbers organized, making it easy for you to track revenue, plan for expenses, and save for future growth.

    You don’t have to be an accountant to organize your business budget. There are thousands of business budget templates out there to make the process easy. Once you understand what a business budget is and how it can work for you, you can use one of the following free templates to start organizing your finances.
    The business budget follows a set template, which you can fill in with estimated revenues, plus any recurring or expected business expenses.
    For example, if you run a digital marketing business, you might know that you typically make about $10,000 for your work creating campaigns, plus an extra $5,000 for your digital courses. You’d list the estimated revenue from all of your business’ revenue streams as incoming money for the business.
    Then, you have your recurring expenses, which you would list as outgoing money. This could include employee salaries, office expenses, and software and technology costs.
    How to Create a Business Budget
    Creating a business budget is a straightforward process, but it can be more complex for larger companies. Here are the basic steps to creating a business budget.
    1. Find a Template or Make a Spreadsheet
    There are many free or paid budget templates online these days, so you can either use one of those to start, or make a simple spreadsheet with custom rows and columns based on your business. We list a few helpful templates below.
    2. Fill in Revenues
    Once you have your template, you’ll start by listing all the sources of your business’ income. With a budget, you’re planning for the future, so you’ll need to estimate this based on previous months’ or years’ revenues. For a new small business budget, you’ll rely on your market research to estimate the first revenues for your company.
    3. Subtract Fixed Costs for the Time Period
    Fixed costs are the recurring costs you have during each month, quarter, or year. Examples include insurance, rent for office space, website hosting, and internet.
    4. Consider Variable Costs
    Variable costs will change from time to time. Examples include utility bills, advertising costs, office supplies, and new software or technology. While you may always need to pay some variable costs, like utility bills, you can also shift how much you spend toward things like advertising expenses when you have lower-than-average estimated income.
    5. Business Budget Planning
    Unexpected expenses might come up, or you might want to save to expand your business. Either way, you need to review your budget after including all expenses, fixed costs, and variable costs to find out how much money you can save. It’s wise to create multiple savings accounts for emergencies and for money meant to go back into the business to drive growth.
    How to Manage a Business Budget
    There are a few key components to managing your business budget to keep it healthy.
    Budget Preparation
    The process all starts with properly preparing and planning the budget at the start of each month, quarter, or year. You can also create multiple budgets, some short-term and some long-term. During this stage, you will also set spending limits and create a system to regularly monitor the budget.
    Budget Monitoring
    For larger businesses, you might delegate budget tracking to multiple supervisors, but even if you are a one-person show, you need to regularly monitor the budget. That means setting a time in your schedule each day or week to review the budget and track actual income and expenses, then compare the actual numbers to the estimates.
    Budget Forecasting
    With regular budget tracking, you can always know how your business is doing. Check-in regularly to determine how you are doing in terms of revenue, where you have losses, where you can minimize expenses, and how you can move more money into savings. You can use well-tracked budgets to create more accurate budgets for future time periods.
    Why is a Budget Important for a Business?
    A budget is crucial for businesses. Without one, you could easily be drowning in expenses or unexpected costs compared to incoming money.
    The business budget helps with several operations. You can use a business budget to keep track of your finances, save money to help you grow the business or pay bonuses in the future, and prepare for unexpected expenses or emergencies.
    You can also review the business budget to determine when to take the next leap for your business. For example, you might be dreaming of a larger office building or the latest software, but you want to make sure you have a healthy net revenue before you make the purchase.
    Best Free Business Budget Templates
    1. Marketing Budget Template

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    Knowing how to manage a marketing budget can be a challenge, but with helpful free templates like this marketing budget template bundle, you can track everything from advertising expenses to events and more.
    This free bundle includes eight different templates, so you can create multiple budgets to help you determine how much money to put toward marketing plus the return on your investment.
    2. Small Business Budget Template

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    For small businesses, it can be hard to find the time to draw up a budget, but it’s crucial to help keep the business in good health.
    Capterra offers a budget template specifically for small businesses. It works with Excel, and you input projections for the year. Then, the spreadsheet will project the month-to-month budget, and you can input your actual revenue and expenses to compare and easily see profits and losses.
    3. Startup Budget Template

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    What if you don’t have any previous numbers to rely on to create profit and expense estimates? If you are a startup, this Gusto budget template will help you draw up a budget before your business is officially in the market. This will help you track all the expenses you need to get your business up and running, estimate your first revenues, and determine where to pinch pennies.
    4. Free Business Budget Template

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    You might be familiar with Intuit, as many companies big and small rely on Intuit’s services like Quickbooks and TurboTax. Even if you don’t use the company’s paid financial services, you can take advantage of Intuit’s free budget template, which works in Google Sheets or Excel.
    It features multiple spreadsheet tabs and simple instructions. You enter your revenue in one specific tab and expenses in another. You can also add additional tabs as needed. Then, like magic, the spreadsheet uses the data in the income and expense tabs to summarize the information and even determine net savings and the ending balance.
    5. Department Budget Sheet

    Image Source
    A mid-to large-size company will have multiple departments, all with different budgetary needs. These budgets will all be considered into a massive, company-wide budget sheet, but having a specific template for each department can help teams keep track of spending and plan for growth.
    This free template from Template.net works in either document or spreadsheet formats and can help different departments keep track of their income and spending.
    Create a Business Budget to Help Your Company Grow
    Making your first business budget can be daunting, especially if you have several revenue streams and expenses. But once you get it set up, it’s easy to replicate regularly, and it’s even easier to get started if you have a business budget template to follow.
    With a helpful business budget template, a little planning, and regular monitoring, you can plan for the future of your business, including bonuses, new product or service offerings, and expansions.

  • The Goldilocks fallacy

    One way to tell if the audience is happy is to ask a simple question: “Do you want it spicier?” (or the equivalent).

    If half the people want it to go in one direction and the other half want the other, then you know you’re at ‘just right’. You’ve minimized the number of unhappy customers.

    Here’s the problem: This assumes that there’s a normal distribution of preferences. In nature, many things are in fact distributed like this. Height, for example, or sensitivity to loud sounds. Most people are in the middle, fewer people are at either end. The goal when making something for everyone, if everyone is distributed normally, is to seek out the middle.

    But!

    Personal preferences aren’t normally distributed. Most people don’t care at all, some people care a lot.

    And!

    In any market with choices, you’re no longer going to be able to serve everyone, because given a choice, people will make a choice.

    So, seeking the Goldilocks equilibrium is a trap. While it might diminish criticism, it maximizes apathy. While it might increase your appeal to a hypothetical middle-of-the-road consumer, it might be that there aren’t many of these.

    For many products and services, the middle is hollowed out. What you’re left with are the people who want a lot more or want a lot less of whatever it is you’re able to adjust.

  • How to make your loyalty programme personal

    It has long been established that customer loyalty is the driving force behind the most successful brands on the market. The companies that understood the importance of building trusting relationships with customers have grown and expanded over time. They have seen the power of retention over acquisition and acted upon it for best results.  If you’re just…
    The post How to make your loyalty programme personal appeared first on Customer Experience Magazine.

  • Top 13 ways to grow your Instagram page and followers

    Top 13 ways to grow your Instagram page and followers
    submitted by /u/digitalthoughtz [link] [comments]

  • Migrating your Audiences from Mailchimp to Campaign Monitor

    A quick, easy guide for migrating your audiences from Mailchimp to Campaign Monitor.
    Moving stinks. Whether you’re moving across town or across the country, the process is never pleasant. And typically, the same goes for moving software tools.
    Even when you’re switching to a tool you’re excited about, the moving process can be a pain. The interface is slightly different, there are new terms to learn, and getting all of your data moved from one platform to the next can be a hassle.
    But, rest assured, we’re here to help! If you’re a Mailchimp user looking to migrate to Campaign Monitor, we’ve put a detailed tutorial together on how you can easily make the switch, allowing you to continue your marketing efforts without missing a beat.
    Read on for a step-by-step Mailchimp migration guide.
    Steps for migrating your Mailchimp audience to Campaign Monitor
    Step 1: Log into Mailchimp and export your audience
    Select which audiences you’d like to migrate to Campaign Monitor. Then, select “Export Audience” to collect your users quickly and easily.

    Step 2: Download CSV file

    Now that Mailchimp has generated a file that you can export, select the “Export as CSV” button to download your list. Note: It can take some time to generate the CSV if you have a large list.
    Once the file is generated, you’ll have a CSV file that looks like this when you open it:

    Step 3: Log into Campaign Monitor and create your list
    Once you have your CSV file, it’s time to head over to Campaign Monitor. Log into your Campaign Monitor account here.
    If you don’t already have an account, you can sign up for one here. Creating an account is free, so you can test out the platform for yourself before paying.
    After you log in, click the “Lists & subscribers” tab from the top menu. You’ll see an option to create a new list. Select “Create a list” to begin.

    Then, name your list and click “Continue to import”.
    Step 4: Import your list
    Find the CSV file you exported from Mailchimp and drag the file into the box shown in the screenshot below. Dragging the file in will automatically start the file upload.

    Step 5: Match customer data
    Map the fields in your Mailchimp CSV file to custom fields in Campaign Monitor. If you already have fields in your list that match the fields in your CSV file, Campaign Monitor will automatically match them for you.

    You have now successfully imported your Mailchimp Audience into Campaign Monitor! If you have more than one audience in Mailchimp that you want to import to Campaign Monitor, you will need to follow the tutorial above for each audience.
    Learn how to do even more on Campaign Monitor by visiting our Campaign Monitor 101 video collection.
    Mailchimp migration glossary
    Migrating can seem overwhelming. But the more you know, the easier it is. Here are some Mailchimp definitions that you should know during the migration process.
    Audiences
    Mailchimp recently made the move from a dedicated email platform to a multi-channel marketing hub. With this change, Mailchimp renamed “lists” to “audiences”. The key thing to know is that an audience is basically just a list where your data is stored.
    Note: Audiences are identified as lists in Campaign Monitor.
    Subscribed contact
    Someone who has opted in to receive your email marketing campaigns. 
    Note: Contacts are identified as subscribers in Campaign Monitor.
    Unsubscribed contact
    Someone who opted in to receive your email marketing campaigns, but has unsubscribed since then.
    Non-subscribed contact
    Someone who has interacted with your online store, but hasn’t opted in to receive your email marketing campaigns.
    Tags
    Tags are labels you create to help organize contacts. Tagging lets you bring your own contact structure into Mailchimp, letting you label contacts based on data you know about them.
    Note: Tags can be uploaded as custom fields in Campaign Monitor.
    Groups
    Groups are separations in your list based on subscriber interests and preferences.
    Note: Groups are identified as segments in Campaign Monitor.
    Why switch to Campaign Monitor?
    Campaign Monitor was founded in 2004 by two email marketers who wanted a simple yet powerful platform for email marketers on teams of any size.
    While other platforms focus on building out an omnichannel solution (at an increased cost), Campaign Monitor continues to provide email marketers with mobile-ready and customizable email templates, smart and simple tools for marketers of all experience levels, and friendly support and deliverability teams.
    You can look forward to features like:

    Award-winning worldwide support
    A dedicated, experienced deliverability team

    Flexible pricing

    Free marketing resources

    Free image gallery
    Simple drag-and-drop technology
    Professional template library
    Email developer and coding options
    Smart segmentation
    Link review tool

    Advanced tools like countdown timer and engagement segments

    Visual journey designer for automated campaigns

    Over 2 million marketers at 250,000 businesses around the world are using Campaign Monitor to deliver exceptional email experiences. From agencies to publishers to small businesses, Campaign Monitor can help anyone get the most out of email. See how we serve customers from all industries here.
    If you’re not sure about committing to Campaign Monitor, we offer a free trial for you to look around and give it a test drive.
    Pricing starts at as little as $9 a month, and we offer pay-as-you-go credits. Campaign Monitor pricing doesn’t charge for unsubscribes in your contact count — your plan will be based on active subscribers.
    Wrap up
    If you’re looking to switch your email marketing provider, migrating your lists and joining Campaign Monitor couldn’t be easier.
    Have questions? Check out our support page for more information on our product.
    Editor’s note: this post was updated for accuracy and freshness in September 2021.
    The post Migrating your Audiences from Mailchimp to Campaign Monitor appeared first on Campaign Monitor.