SalesforceBen is excited to team up with Prodly for DevOps 101 for Salesforce Admins. A free webinar to give you a crash course on Salesforce DevOps and how you can leverage DevOps regardless of your technical skillset. DevOps has been helping developers make impactful changes… Read More
Author: Franz Malten Buemann
-
Your guide to employee engagement and organizational change
In the past thirty years, plenty of research was conducted around the factors impacting employee engagement and organizational change. According to the recent research by Gallup, almost 85% of employees worldwide are still not engaged at work. We believe it’s always the right time to reflect on the findings again and explore the power of…
The post Your guide to employee engagement and organizational change appeared first on Customer Experience Magazine. -
How Google’s Head of Startups LATAM Helps Brands Globalize Their Business [+Tips for Marketers]
Nike. McDonald’s. Airbnb.
What do these three brands have in common?
All three have developed a strong global presence. It’s why you hear about the Whopper in Spain, or spot Nike Jordan’s on the streets of Indonesia.
Fortunately, global marketing isn’t just for big corporations anymore — nowadays, technology has significantly shrunken the ‘cost per entry’ when it comes to developing an international brand.
With social media and search engines closing the information gap between countries, I’m willing to bet some international consumers have already stumbled across your business’ website.
But the question remains: How can you properly market and sell to international audiences? And how can you ensure product-market fit with communities outside your own?
To investigate how startups and small businesses can scale their marketing efforts for a worldwide audience, I sat down with André Barrence, Head of Google for Startups LATAM.
Keep reading to learn Barrence’s tips for how startups can effectively sell to international audiences.
Let’s dive in.4 Tips for Globalizing Your Marketing Strategy
1. Start with an understanding of your global user.
When developing a global brand, you want to start by identifying the most important factor: To whom are you marketing?
Your user(s) might vary in preferences or lifestyle from country to country, but their challenges — and how your product can meet those challenges — will remain consistent cross-globally.
In other words, how your product can help a user in the U.S. likely mirrors how your product can help a user in Europe or Asia.
As Barrence points out, “What is always a good first solution is to start understanding who your user is, and who your user is everywhere, you know?”
Barrence adds, “I think that startups begin building a product with a specific user in-mind — and startups operate on this idea of serving on a match need, or serving some particular challenge that hasn’t been sold yet. And I think the beauty of technology is that you can basically serve the entire world at this point.”At this stage, using highly effective analytics tools is key to ensuring you understand your global target persona.
Additionally, you’ll want to use data to determine which region(s) seem most interested in your products or services. This information will help you select a few countries for which you want to create a targeted, localized marketing strategy.
2. Figure out which stories appeal to different audiences globally.
While your product might serve the same needs across the globe, the stories you tell to highlight your product’s key benefits will vary significantly.
As Barrence puts it, “Once you’ve formed a hypothesis on who your user is and why they’re searching for your product, you’ll want to build a marketing strategy that is locally relevant, because the worst experience is when you’re trying to solve for a local need of yours, and for something you’re facing in your own country — but the product that you’re searching for is built for a different experience entirely.”
This is where it’s vital to build credibility in local regions.
Credibility, Barrence adds, is a critical component that is oftentimes forgotten in the hustle of scaling a startup. Startups are often driven by performance — such as traffic, or user acquisition — and building a brand is usually an afterthought.
This is a mistake, particularly when globalizing your business.“Startups are great at a performance mindset,” Barrence says, “but each time you’re attempting to reach new markets, you want to make sure you’re building a brand, as well.”
Barrence adds, “Once you test a few ways to position your brand in a local market, you’ll want to start developing a more robust strategy for acquiring those users or creating stronger relationships with them.”
3. Pay attention to local flavors when taking your product to the market.
There are a few key factors Barrence encourages every startup to take into consideration before expanding into new, international markets.
First, it’s critical your marketing team understands how to position your product in a new regional space.
As Barrence told me, “It’s very hard for a startup to easily take a position in the [Latin American] market, for instance, because startups in LATAM already understand the user, and they know how to communicate with them and position themselves in the market … So ignoring the local flavors in how you take your product to the market is a big mistake.”While he acknowledges this doesn’t have to be perfect, Barrence does tell me the bare minimum requirements when marketing to new international audiences includes:
Designing a localized version of your product — including language, user interface, and experience.
Translating your materials into the local language, and using more relevant, local examples or references in your marketing messages.
Offering support in the local language so users can access help easily when they have questions.If you don’t have the time or resources to follow the above tips, you might want to reconsider whether it’s a good idea to globalize — since without these fundamentals, your users will have a poor user experience and your brand value will suffer.
Which leads me to my next point …
4. Know when globalizing isn’t a good idea for your business.
There are plenty of startups and small businesses that likely have untapped potential in markets outside of their native countries … but there are still others who should focus their efforts locally, at least for the time being.
So — how do you know which category your business falls into?
Ultimately, Barrence says it comes down to whether or not you have a strong foundation. As he puts it, “One big mistake startups make are scaling prematurely; and the second big mistake is ignoring the signs that you haven’t found product-market fit.”
If you try scaling prematurely, he warns, you risk compromising your existing user’s experience and the health of your entire company. So it’s better to be cautious here.
He continues, “I think testing the waters and making sure you know how to navigate not only the market, but also how to navigate your product and operations within that market, is key.”Barrence advises, “Not having enough strong evidence for product-market fit is the potential dark side of globalizing your marketing efforts … [If that’s the case], you should focus on building a successful business within your own country first.”
As the world becomes increasingly connected, you’ll want to dive deeper into your analytics to determine whether there is already a demand for your product or service outside of the U.S. — and, if there is, how you can address that demand with fresh, localized content or even revamp your marketing messages to ensure they’re global-first.
Ultimately, the decision to globalize your marketing efforts isn’t an easy one, but it could have big pay-offs in the long run. Among other benefits, globalizing your marketing materials expands your consumer-base and provides you with more opportunities to reach — and sell — to more customers. -
How Advertisers are Navigating iOS 14’s Mobile Tracking Changes
It’s been several months since Apple’s iOS 14 update went into effect and the dust has begun to settle. One of the main questions has been, “How are advertisers handling the mobile tracking changes?”
Earlier this year, we talked about how this change could impact advertisers, but now, we want to follow up. Have any new strategies evolved? What have advertisers been doing to reach their target audiences?In this post, we’ll discuss how advertisers have navigated the iOS 14 mobile tracking changes and give you a few tips on how to have continued success with social media and online advertising.
Wait, what happened with the iOS 14 update?
To summarize, at the beginning of 2021 Apple released a new update that would impact the way that advertisers reach their audience. With the iOS 14 update users needed to opt-in, or give permission, to an app to track their activity outside of the platform.
So, why were advertisers and marketers concerned? Well, a lot of ad campaigns target audiences based on their behavior online. If an app can’t track that information, ads will become less personalized, and in turn, could be less effective.
The concern for marketers was that they wouldn’t be able to deliver their ads to people based on certain activities, like if they’d visited their website, for example. This meant that ads would likely have smaller audience sizes and less accurate reporting.
Additionally, with this update advertisers are only allowed to use up to eight conversion events from a single website domain. This means if you run a campaign and track several different conversion types (like Lead, Landing Page Views, Purchase) you’ll now be capped at eight at any given time.
Now, you might be wondering, “What have advertisers been doing?” Let’s discuss it below.
How Advertisers are Navigating the iOS 14 Mobile Tracking Changes
While the iOS 14 update has made advertisers jump through some more hoops in setting up their ad campaigns (getting domain verification and aggregated event management), the update ultimately hasn’t been the death of retargeting or Facebook ads.
Of course, there have been changes. So far, it looks like more than 90% of users are opting out of data tracking. This is more than industry experts were predicting.
So, what have advertisers been doing?
1. Diversifying ad spend.
The main story of how advertisers are navigating the latest iOS tracking update is diversifying ad spend.
This means companies have shifted some ad spend that was previously allocated to Facebook to other platforms like Google because of the remarketing features and the ability to target users based on search intent.
2. Reporting Facebook success with Google Analytics.
While some money is still being used to advertise on Facebook, there are different ways of reporting.
Companies have begun using UTM parameters on their site’s URLs to generate data tracked by Facebook to Google Analytics. This means you can use Google Analytics to track some of the activity on your Facebook ad campaigns.
3. Using owned data for lookalike audiences and retargeting.
Strategies such as using lookalike audiences or retargeting an email list have continued to drive results. With privacy updates becoming a norm for the big tech companies, marketers will need to begin focusing on owned data to inform their campaigns.
With your owned data (such as an email list), you can target lookalike audiences or retarget those very people.
Keep in mind, you can still use the old method of retargeting campaigns because not all of your audience is on iOS devices. You can still use the channel as a cost-effective way to see some return on ad spend (ROAS).
4. Using other Facebook advertising options.
Besides these new ways of approaching ad campaigns, some advertisers are investing in other ways to reach audiences on Facebook.
For example, you can use the messaging objective to create a lead-generating chatbot on Facebook Messenger. There are options to retarget users who reach out to you on messenger and start conversations with new leads who click on an ad of yours.
Additionally, Facebook has another strategy that advertisers have explored: the Facebook lead ads (in-app lead form).
While using your own landing pages is definitely the preferred method, in a cookieless world, using lead forms on Facebook can help you generate leads and capture first-party data.
The iOS 14 mobile tracking changes have made Facebook ads less effective, but there are still ways for advertisers to target their audience and generate leads on the platform. -
The Salesforce DevOps Periodic Table
The massive subject of managing Salesforce enterprise application delivery has a new label — Salesforce Devops. At SalesforceDevops.net we have been mapping and categorizing the vendor-based and free open-source Salesforce DevOps tools and solutions. Now, to help you formulate your own Salesforce DevOps solution, Ben… Read More
-
Top 10 Dreamforce Announcements to Catch up on
If you’ve ever been to Dreamforce in-person, you will know just how exhausting it can be. The whole week is filled with networking, learning, new announcements, and walking, lots and lots of walking. Although most of us have dialled in virtually this year using the… Read More
-
Real talk at CXM: join our interactive CX day celebration
Are you ready for this year’s CX day? Join CXM in celebrating this important day and actively participate in an event organised to connect professionals around the world! The 5th of October this year could be the best one ever. Wonder why? CXM invites you all to step out of your comfort zone and share…
The post Real talk at CXM: join our interactive CX day celebration appeared first on Customer Experience Magazine. -
“But of course!”
That’s the best sort of breakthrough idea.
An idea that after it is seen, can’t be unseen, an idea that changes what comes next.
No need to change the world. A tiny part of the world, even one person, is enough for today. -
Salesforce Platform Licenses – Extend Salesforce to Your Whole Organisation
There are lots of different Salesforce licenses for the core Salesforce platform. In this article we’re going to explore two of the newer kinds that have been launched: Platform Starter and Platform Plus (until very recently known as Lightning Platform and Lightning Platform Plus licenses).… Read More
-
I am a person who has a collection obsession. Here’s the short lists of e-comm tools I’ve been collecting… Need some suggestions about MarketingAutomation
Here’s the short version of E-commerce related tools/websites lists: 1.E-commerce platform a. Platforms: Amazon, Aliexpress, Ebay, Wish, Shopify, Lazada… b. e-commerce shop: Shopify, Bigcommerce, WordPress, Woocommerce, WIX, WED2C, Magento… 2.Tutorials Amazon Outline, Dan Vas, Santrel Media, Casual Ecommerce, Tutorials Website, WHSR Articles… 3.Product search tools Egrow.io, Wish inspector, Pexda, Amzchart, Ecomhunt, Sorftime, Algopix, SellerSprite, Keepa… 4.Find suppliers Salehoo, CJ Dropshipping, Salesource, Printify, Aliexpress, Doba, WHOLESALE2B, wholesalecentral, Spocket… 5.Data analysis Google Analytics, BQool, Marketplace Pulse, AMZscout, AMZDataStudio, AMZ.One, AsinKing ERP, Splitly, BLACKBIRD… 6.Keyword tools Keyword Tool, Soovle, Answer The Public, Keyword Tool Dominator, WordStream, Sonar, Adwords, LSI Keywords… 7.SEO tools Looooi, Ahrefs, Semrush, Moz, Serpstat, Synonym, Seobook, Ubersuggest, Speed Insight… 8.Advertising tools Sellingexpress, Entourage, PPC Scope, Social Ad Scout, Adspy, FB Ads library, Facebook-pixel, Facebook, Blueprint, Adplexity… 9. Affiliate marketing CJ Affiliate, Market Health Affiliate, Shareasale, Clickbank, OfferVault, Adcombo, Avazutracking, Admitad, Amazon Affiliate… 10.Email marketing Mailchimp, Campaign, Sendgrid, Mailerlite, Mad Mimi, AWeber, Mailgun, Getresponse, HubSpot, Sender, Sendinblue, Omnisend, EmailOctopus… 11.Social media management solutions a. Ads: Google Ads, Facebook Ads, Youtobe Ads, TikTok Ads… b. Tools: Buffer, Hootsuite, Sprout Social, Agora Pulse, Sendible… 12.Influencer marketing Noxinfluencer, BuzzSumo, Social Blade, Shoutcart, Followerwonk, Influence, Klear… 13.Digital payment processing systems Paypal, Amazon Pay, Payoneer, Google Pay, Alipay… 14.Shipment tracking SYTRACK, AMAZON FBA, USPS, TNT, FedEx, UPS, DHL, 17track,YANWEN EPXRESS, SF EXPRESS, YunExpress, CAINIAO GLOBAL… 15.Customer relationship management software Really Simple Systems CRM, Pipedrive, Zoho, Insightly, Nutshell… I’m not an expert, but a person who has a collection obsession. I have been collecting eCommerce-related tools by their functions and suitable platforms for a while. Besides, I’ve been adding the features, benefits, pros and cons, pricing&trial, and customer reviews onto the 2nd page of each tool. It’s a hard job, but it’s totally fun to do the collecting job and learn how to use WordPress!!! So if you wanna get to know more about tools that can help you with your online stores, you may take a visit to my site. It basically functions as an e-comm tools-collection site for online sellers. And again I am not an expert! That means I’m willing to listen to you guys’ advice in any form. Some people once told me that he thought the order of the tools on some lists was incorrect and then I made adjustments to it. Please let me know if there’s something wrong with my collection~ Also, I do think there are marketing automation tools needed here. If you have suggestions, fill me in~ Thanks a lot!!!
submitted by /u/Sixeven2021 [link] [comments]