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Author: Franz Malten Buemann
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Persuasive Advertising: What It Is & How to Do It [+Examples]
What are some advertisements that live rent-free in your mind? As a millennial, ads that will always have a place in my heart include Britney Spears’ iconic run as a Pepsi spokesperson, the enduring”got milk?” campaign (which is ironic considering myself and many others now prefer non-dairy alternatives), and the classic iPod silhouettes.
These ads were not only compelling, but they were also incredibly influential. As marketers, we know that if we want to persuade an audience, we need to evoke an emotional response from them. But how do you actually do that?Before we discuss how to refine your persuasive advertising strategy, let’s review what it is.
Below, we’ll examine key persuasive advertising techniques you can use in your advertisements, examples you can reference if you ever need some inspiration and informative advertisement examples that are surprisingly just as compelling as the persuasive advertising examples.
1. The Carrot and The Stick
Humans are hardwired to move towards pleasure, like a horse towards a carrot, and away from pain, like a donkey avoids a stick. When people read or watch your advertisements, “carrots”, or promises of gain, can fill your prospects with hope and compel them to pursue that potential feeling of pleasure. “Sticks”, possibilities of loss, evoke fear in your prospects, which will compel them to flee from that potential feeling of pain.
Both tactics can pull your prospects into a narrative and evoke emotions that inspire your desired action. Carrots, like a product’s benefit, entice people to take the desired action. Sticks, on the other hand, like anti-smoking campaigns, evoke fear in people to stop doing a certain action and start doing the alternative. To better understand how to craft advertisements that feature a carrot or stick, check out these insurance copywriting examples below.
Carrot: “15 minutes could save you 15% on car insurance.” — Geico
Stick: “Get All-State. You can save money and be better protected from Mayhem like me.” — All-State
As you can see, Geico’s ad uses a small-time investment that could potentially produce big gains as a lure to get you to buy their product. Conversely, All-State’s ad uses the character”Mayhem” to evoke fear into people to stop using their”inferior” insurance and start using All-State’s.
2. The Scarcity Principle
People value objects and experiences that are rare — having something that most people want but can’t have, boosts our sense of self-worth and power. If you use words and phrases that imply scarcity and evoke a sense of urgency, like”Exclusive offer” or”Limited availability”, you can skyrocket your product’s perceived scarcity and consumer demand.
3. One Message Per Advertisement
To immediately hook people and persuade them to read or watch the rest of your advertisement, try sticking to only one message. Spotlighting your product or offer’s main benefit or feature will make it easy for your customers to understand its value and increase the likelihood of their conversion because you’re only conveying one message to your audience: your product’s main feature will benefit your customer’s life somehow, someway.
4. Write in the Second Person
Since your prospects primarily care about how you can help them, and pronouns like “you” and “your” can engage them on a personal level and help them insert themselves in the narrative you’re creating, writing advertisements in the second person can instantly grip their attention and help them imagine a future with your product or service bettering their lives.
5. Give Your Audience a Sense of Control
According to a research study conducted by three psychology professors at Rutgers University, the need for control is a biological and psychological necessity. People have to feel like they have control over their lives.
If you want to give your audience a sense of control, you need to give them the ability to choose. In other words, after reading or watching your advertisement, they must feel like they can choose between the option you suggest or another path. If they feel like you’re trying to force them to buy your product, they’ll get annoyed and disengage from your message.
To give your audience the ability to choose, and in turn, a sense of control, use phrases like “Feel free” or “No pressure” in your advertisements, like this example from Hotwire.com below.6. Use a Call-to-Value Instead of a Call-to-Action
Call-to-actions are crucial for getting prospects to take the next step, but a “Download Now” or “Call Now” CTA isn’t always going to convince the more skeptical prospects to take your desired action. You need to make sure your ad’s last line of copy or quip is the best of them all.
So instead of writing an uninspiring, final line of copy like “Download Now”, write one that clearly communicates your offer’s value and gives a glimpse into your prospects’ potential life if they take your desired action, like this call-to-value prompting readers to download a blogging eBook: “Click today and be a blogger tomorrow.”
Persuasive Advertising Examples
Ready to see persuasive advertising in action? Check out these examples.
1. Nikol
Showing — not telling — your audience about your product’s benefits is one of the best ways to capture attention and get an emotional response. Obviously, Nikol’s paper towels can’t actually turn grapes into raisins, but this ad highlights the product’s absorbent powers in such a clear and clever way, they didn’t need to write a single line of copy.
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2. Heinz
In relation to food, the word “hot” has multiple meanings: having a high temperature and being spicy. Heinz brilliantly used the connotation of high temperature to highlight the spiciness of their ketchup, and their creative method of communicating the value of their product helped them instantly attract people’s attention.
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3. Mondo Pasta
With this crafty use of guerrilla marketing, Mondo Pasta perfectly aligns their copy with their creative — the guy slurping the noodle literally “can’t let go” because it’s a rope tied to a dock. By designing such a visual, unexpected, and literal ad with a seemingly one-dimensional prop, people’s eyes can’t let go of this ad either.
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4. Bic
Another example of guerrilla marketing, Bic takes advantage of an unkempt field to highlight the power of their razors. By just mowing a small strip of grass on a field, this ad is an unconventional, simple, and extremely creative way to catch people’s attention and spotlight a razor’s shaving capabilities.
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5. Siemens
Siemens’ skillful ad shows the benefits of their product by unexpectedly placing their washers and dryers in a library to show you that they’re so quiet, even a librarian wouldn’t need to shush them.
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6. Pepsi
“More Than OK” poked fun at how Pepsi usually takes a back seat to Coke, especially at restaurants. And by featuring a star-studded cast that included Steve Carell, Lil Jon, and Cardi-B (who hilariously and fervently backed up Pepsi’s OKness) their boldness to call people out for undermining Pepsi’s quality got a lot of laughs and persuaded a massive audience to reconsider their own perception of the soft drink.7. Match.com
The year 2020 was challenging for countless reasons. Online dating company Match.com channeled the collective feeling towards the year with an ad depicting Satan meeting his perfect match – 2020.Informative Advertising
Informative advertising is a form of persuasive advertising that focuses more on the facts. The main goal of informative advertising is to educate the audience on why they need your product instead of appealing to their desires.
It highlights how your product’s features and benefits solve your customers’ problems and can even compare your product to your competitors’ products. Although this type of advertising relies on facts and figures to trigger the desired action, the ad’s message is usually framed in a compelling way.
To better understand the difference between informative and persuasive advertising, check out these examples.
1. Miller Lite
After Bud Light took some jabs at Miller Lite for using corn syrup in their beer during their Super Bowl 53 ads, Miller Lite decided to throw a few punches back. A day later on Twitter, they revealed that their beer actually has fewer calories and carbs than Bud Light, which helped them persuade people that drinking Bud Light and Miller Lite actually have similar health benefits.Image Source
2. Siskiyou Eye Center
There’s an old folk tale that carrots can improve your eyesight, but science has actually debunked this myth. That’s why this Siskiyou Eye Center ad is such a creative informative advertisement.
While it pokes fun at this common fable, it’s still relying on the facts of carrots not being able to improve your vision and the Eye Center’s ability to provide quality treatment for your eyes to persuade people to do business with them.Image Source
3. Burger King
In 2020, Burger King released an ad showing a time-lapse of its famous Whopper over the course of 34 days. While it may seem like an odd choice to show its product in such an unappetizing light, the goal of this ad was to announce the company planned to remove preservatives and other artificial ingredients from its products to differentiate itself from key competitors.4. Calm
Popular meditation app Calm experienced an increase in downloads by sponsoring CNN’s coverage of the 2020 US Presidential Campaign. Through clever product placement in front of an audience that was experiencing stress, the app was positioned as helpful a resource ready to educate on mindfulness during a turbulent time.
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5. Dove
In addition to creating popular body and skincare products, Dove has set out to educate its audience on the importance of body confidence, and the harmful impact fabricated social media imagery can have on the self-esteem of young people.
In the reverse selfie campaign, Dove depicts how social media users may be inclined to change their appearance for public approval. Other materials provided by Dove also share facts and statistics related to social media usage and body image.6. Google
Last year, Google released a Black History Month ad called “The Most Searched” that was equally informative and inspiring. Showing clips of famous Black figures, each clip read “most searched” to indicate each person shown and event shown was a history-maker.
Persuasive advertising vs. informative advertising: which one is better?
Persuasive advertising and informative advertising definitely focus on different aspects of persuasion, but they still aim to achieve the same goal: convincing your audience to take the desired action. So whether you pursue one advertising strategy or another, remember that if you can trigger an emotional response, regardless of the stimuli, your ad will be a success.
Editor’s note: This post was originally published in October 2019 and has been updated for comprehensiveness. -
User Experience (UX) Designer A Must Have Certificate for all Savvy Salesforce Professionals!
A few weeks ago, I appeared for the Salesforce Certified User Experience Designer Certification exam and – Yay – Passed! After I announced on the Social Media that I am now a Certified User Experience Designer, lots of people messaged me to ask about my expeirence and how to prepare for
The post User Experience (UX) Designer A Must Have Certificate for all Savvy Salesforce Professionals! appeared first on Automation Champion. -
Introducing a New Social Media Calendar
Back in 2015, we launched our first social media calendar. We were so excited to bring a new way of planning and scheduling to Buffer, and it proved to be a favorite feature among customers.Since then, Buffer has changed a lot. We’ve re-designed our interface and added new planning features, like Stories Scheduling, Campaigns, and Hashtag Manager. Inevitably, our calendar started to feel a little dated and out-of-sync with the rest of Buffer. It even began living on a completely separate codebase, which made it difficult for engineers to make updates and fixes.
What started as a quiet call for improvements became a chorus of feedback from customers. In fact, the word “calendar” has appeared a whopping 247 times in our feature request form since the start of 2020.
The most common theme? Having all social media channels visible in one global calendar view. Here are a few examples:
So, our design team got to work; interviewing customers, looking at existing usage patterns, and digging deeper into the ideal experience. This is how we summed it up in our design brief:
Which brings us to today, many prototypes later, launching a brand new calendar experience that’s available on free and paid Buffer plans.
Let’s take a closer look!
Total planning visibility
The new calendar sits within your publishing dashboard and you can access it from the menu on the left-hand side of the dashboard. You can choose between a weekly or monthly view.
The weekly view shows you the key details of each post you’ve scheduled for the week; the channel to which it is scheduled, a preview of the text, and a thumbnail of your image.
The monthly view gives you a higher-level snapshot of the month with timestamps for every scheduled post. It’s a great way to spot and fill gaps in your strategy.
If you want to exclude certain channels from the calendar, you can use the Channels dropdown to choose which channels are shown.
To add a new post to your calendar use the Create Post button. This will pop open the composer, where you can choose the scheduled time. Note: we’re currently exploring other ways to add and rearrange posts; for example by clicking on a timeslot and dragging and dropping. We’d love to hear whether this is important to you!
Check your calendar anywhere, anytime
The new calendar is built into our iOS and Android apps. It’s the quickest way to stay in sync with everything you have scheduled and add content on the go.
Much more to come
We’re excited to hear your feedback and to add more power to the new calendar. What should we add next? How can we make it twice as good? We have some ideas, including:Dragging and dropping posts around the calendar.
Creating a post by clicking on a timeslot.
Viewing and filtering Campaigns.Share your thoughts
Excited about the new calendar? Have some ideas for us? Send us a tweet @buffer or use the Share Feedback button we’ve added right above the new calendar in your Buffer dashboard. -
4 Key Tech Trends in Customer Service to Watch
Today’s hottest customer service technologies focus mostly on providing assisted service and freeing up support reps’ time — reflecting the increasing shift to digital self-service platforms and analytics capabilities. These technologies reflect emerging technology trends designed to support a company’s ability to better understand and anticipate customer needs. An increase in ROI and deployment of these technologies indicate that leaders are looking toward a better experience for the digital customer. Four key customer service technology trends: Trend No. 1: Technologies that enable reps are bringing most value to service organizations Trend No. 2: The future lies in understanding the preferences and behaviors of digital customers Trend No. 3: CSS leaders expect most gains from data and analytics Trend No. 4: Substantial investments on the horizon in the deployment of AI and chatbots Source: https://www.gartner.com/smarterwithgartner/4-key-tech-trends-in-customer-service-to-watch
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Saudi Arabia engaging customers with cutting edge technology
As Saudi Arabia diversifies its economy, businesses must prioritise customers to constantly innovate and continue to attract a broader audience. The most recent KPMG Banking Pulse Quarterly report indicates that the top drivers for investment in Saudi Arabia have shifted into the digital realm to transform the customer experience. As investments continue to pour into emerging, profitable sectors, this will lead to a more…
The post Saudi Arabia engaging customers with cutting edge technology appeared first on Customer Experience Magazine. -
Here at the Majors Law Group, we believe that you should never have to go through the fear and difficulty of the legal process on your own. Most individuals dealing with Bankruptcy or a Personal Injury claims are often in un-chartered territory. For more advice look into our site.
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Salesforce Acquires LevelJump – Native Sales Enablement App
Salesforce has just made its second acquisition of the year, with the purchase of LevelJump – this follows the acquisition of ServiceTrace a couple of months ago. LevelJump made the official announcement yesterday, having been acquired by Salesforce for an undisclosed sum. LevelJump is a… Read More
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[FREE EVENT] The Key Drivers of DevOps Success
We all know that Salesforce DevOps is the future of building on the platform. But why does it matter so much? DevOps is essential for effectively harnessing the latest Salesforce innovation, and for maximising your business value and ROI. Without these practices, you’ll fall behind… Read More
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The Complete Guide to Call Center Management
Congratulations, call center manager! You’re stepping into a world full of exciting challenges, impressive individuals, and constant evolution. There’s never a dull moment in a call center with a myriad of opportunities for growth and success.
Of course, all new positions come with learning curves. To help start you off on the right foot, we’ve put together a guide about all things call center management, so you know exactly how to succeed and can teach your agents how to do the same. Whether you’re a new manager or a seasoned pro brushing up on the fundamentals, this guide is for you.
The Contact Center Guide to Managing Spikes in Call Volume
Why strong call center management is important.
According to research from the Harvard Business Review, 71% of managers surveyed said employee engagement is an important factor in the overall success of a company.
In every industry, managers are the backbone of their workplace. They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. Without proper management, call center agents could be left to handle overwhelming days on their own, lack incentive or structure to grow within their role, and become bored and burnt out fast, leading to high turnover and poor customer experiences.According to the Harvard #Business Review, 71% of managers surveyed said #employeeengagement is an important factor in the overall success of a company. So #callcenter managers, be sure to keep your agents engaged!Click To Tweet
7 steps to success as a call center manager.
Even though being a great manager sounds a bit overwhelming, there are a few things you can focus on from the get-go to ensure that your call center is as successful as possible.
1. Start by hiring the right call center agents.
When it comes to hiring call center agents, consider more than just their professional experience. Being an amazing agent takes a great deal of patience, empathy, and problem solving. Although you may not be able to tell if someone possesses these qualities strictly based on their CV, you can get a better idea if their personality is suited for the job by integrating a role-playing exercise into your interview process.
Have a situation in mind and act as if you were the customer on a phone call with the candidate. Pay close attention to how the candidate handles the conversation. If they struggle to find the words to assist you or are unable to demonstrate empathy in their response, offer them feedback and try the exercise again. If they still aren’t able to resolve the problem in a way that satisfies the needs of your call center, it could indicate that the candidate won’t be a good fit.TIP:
Develop an interview scorecard based on your company’s needs and use it to rate potential candidates after their interview. The higher the score, the more likely they are to be a great fit.2. Develop and implement a thorough training strategy.
Call center agents are only as good as the training they receive. Ensure you’re prepared to welcome all new employees with a structured onboarding process. One single training strategy will ensure all of your agents are on the same page and will provide consistent service to all customers.
5 Best Practices for Training Remote Call Center Agents
3. Set goals for agents individually and as a team.
Goal setting is an effective way to keep employees engaged, measure short-term and long-term success, and determine whether your management techniques are working. Remember the acronym S.M.A.R.T when it comes to setting goals (specific, measurable, attainable, relevant, time-bound). Some examples of individual agent goals might include:Answer X number of phone calls per day.
Receive an average score of X on a customer satisfaction survey over 30 days.
Finish X number of training webinars in Q1.Setting collective goals is also important as it helps motivate team members to work together collectively, fostering a sense of solidarity that can be especially tricky to develop remotely. Some examples of team goals might include:
Reduce average hold times by X% in Q2.
Respond to all social media customer complaints within X hours.
Receive an average score of X as a team on a customer satisfaction survey over 30 days.4. Run reports and regularly review KPIs.
An essential part of managing a successful call center is regularly analyzing several different KPIs and finding areas for improvement. Ensure you’re set up for success with software that puts all the information you need, right at your fingertips.
When you start digging into your reports, be sure to check these specific KPIs:Average time in queue – the average duration customers wait on hold for assistance.
Service level – the percentage of calls answered within a specified time frame.
Average abandonment rate – the percentage of customers who hang up before interacting with an agent.
Average time of work after calls – the amount of time agents spend working on related tasks after they’ve hung up with the customer.
Average handle time – the amount of time agents spend on a call and working on related tasks after they’ve hung up with the customer.
First call resolution –the percentage of calls that are resolved without the need for transfers, escalations or call-returns.
Agent turnover rate – the percentage of agents who leave to work at another place of employment.
Important KPIs for Measuring Customer Satisfaction
5. Use call volume forecasting for effective scheduling.
Scheduling an entire department of call center agents can be tricky to say the least. One way to ensure you always have enough coverage is to keep your eyes on daily call volumes and look for weekly trends. Note which times on which days are busiest and be sure to schedule your agents accordingly.
6. Focus on preventing employee burnout.
Effective scheduling is your first defense against agent burnout. Your second is employing technology that alleviates some stress from your agents. Voice call-backs are a great place to start. Basically, if a customer calls, they can choose whether they’d like to wait on the line or have an agent call them back.
Offering the option for a customer call-back gives agents some breathing room and takes a bit of pressure off them to race through calls and clear the queue. It also encourages more authentic agent interactions, as they have the time to really focus on the customer’s needs.
Encouraging employee engagement is also a large piece of the puzzle when it comes to preventing agent burnout and creating a healthy work environment. Here are a few employee engagement ideas:Set up competitions for agents based on daily numbers.
Encourage gatherings like virtual coffee talks or lunchtime group walks.
Provide snacks for in-person meetings or allow employees to expense a meal during a virtual event.
Host a virtual “matchmaking” event where a group of employees get to chat one-on-one with many different people.
Offer flexible work hours and scheduling to suit agents’ individual needs.7. Teach empathy by showing empathy.
One of the most effective tools a call center agent can use to handle any type of customer call is empathy. The best way to teach empathy is to lead by example. Be sure to set up one-on-ones with your agents where you not only set goals and chat about performance, but also lend an ear and ask them if there’s anything they need to be happier at work. A happy agent is in turn a more patient agent and one who is able to deeply empathize with customers when they require support.#Managers, set up one-on-ones with your #callcenter agents and ask them what they need to be their happiest at work. A happy agent is in turn a more patient agent, one who is able to deeply connect with #customers.Click To Tweet
How do you know if your management techniques are effective?
Monitor agent performance, turnover rates, and overall satisfaction to determine whether your call center management techniques are effective. If your agents are accomplishing their goals and generally enjoy coming to work, that means your management skills are probably in pretty great shape.The post Blog first appeared on Fonolo. -
The chance you’ve been waiting for
It’s here, right now, today.
The open-source project that needs a contributor.
The community charity that needs a volunteer fundraiser.
The co-worker who needs coaching on a new presentation.
The startup idea that needs someone to go out on a limb and talk about it in public.
The local elected board that needs to be covered now that newspapers don’t do that any more.
The free-to-use courses online that teach everything from language to technology.
The friend who would love to hear from you by phone.
The Wikipedia article that needs editing.
The codebase that needs bugs fixed.
The story that needs to be told…
Opportunity is another word for a problem to be solved. And opportunity is often there, but it rarely knocks.