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Author: Franz Malten Buemann
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Salesforce Ops Interview Questions & Tips
There’s nothing quite like the thrill of getting the job you’ve invested weeks, maybe months, into pursuing. However, getting to that point isn’t always an easy, carefree process if you’re like the 93% of us who get stressed by interviews. But there’s good news. Thoroughly… Read More
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How to develop a customer-first mindset?
The CXM team gathered many articles on the importance of CX in today’s world. With this comprehensive guide, we further develop that initiative by providing expert tips on developing a customer-first mindset. Following the economical and societal uncertainty, most brands now recognize the need to invest in customer experience, but some still fail to do it right. …
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Is TikTok the next big thing in 2022 social media marketing?
What social media trends should companies have on their radar as they move into the new year? Which platforms should marketers use to stay competitive and relevant? Hubspot, a leading customer relationship management platform, in collaboration with Talkwalker, published the Social Media Trends Report providing insights on how the pandemic influenced behavioural changes and created…
The post Is TikTok the next big thing in 2022 social media marketing? appeared first on Customer Experience Magazine. -
MuleSoft Composer – Salesforce Integration with Clicks, Not Code
Over the past 10 years, Salesforce has made its platform more accessible than ever; it has slowly introduced game-changing features that allow non-developers to build massively powerful customizations in their Salesforce org. But some customizations, such as integration into other systems, have remained a developer-only… Read More
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The test kitchen mindsets
The first mindset is pretty common. Take good notes. Make tiny changes. Repeat. Improve. Incrementally move along the asymptote. Test and measure.
The other mindset is rare indeed. Do things that might not work. Develop new assertions. Go past the edges to unexplored territory. Try to figure out why things are the way they are. Fail often. Blaze a trail. After all, it’s a test kitchen, not a Michelin restaurant.
When the world changes, we see lots of people lining up to do the first sort of ‘tests’. A lot of crib sheets, looking over the competition and trying to fit in all the way.
But real innovation comes from the science of “this might not work.”
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UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-powered Contact Center Innovation
Google Cloud Named the Preferred Cloud Partner for UJET, Customers can purchase and deploy UJET from Google Cloud Marketplace
SAN FRANCISCO, CALIF (BUSINESS WIRE)- October 20, 2021 – UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced an exclusive partnership with Google Cloud enabling businesses around the world to deliver exceptional AI-powered customer experiences at unparalleled scale and security in a trusted public cloud environment, with ease-of-management, and low network latency.
Highlights of announcement include:Google Cloud is now UJET’s preferred Contact Center as a Service (CCaaS) cloud vendor
UJET’s CCaaS solution now available on Google Cloud MarketplaceUJET is now both a Google Cloud ISV Solution Connect Partner & Contact Center AI (CCAI) OEM Partner
“UJET and Google Cloud have come together to offer leading innovation and enterprise-grade security and reliability across contact center operations ,” said Vasili Triant, Chief Operating Officer at UJET. “We’re extremely proud of this partnership, and deeply committed to using the best of today’s mobile, digital and cloud technologies to provide exceptional customer experience technologies that brands can rely on.”
As contact centers continue to accelerate cloud adoption and digital transformation, they are seeking innovation, security, and reliability from their applications. With Google Cloud as our preferred cloud partner, across core industries including retail, finance, healthcare, and marketplace economy, we will make it easier for customers of any size to buy and deploy UJET, accelerating the rollout of digital transformation and AI-enhanced contact center services.
“We selected Google Cloud and UJET because of their willingness to truly partner with us to personalize and tailor our service and communications to the unique culture and characteristics of the communities we serve,” said Teri Williams, President and Chief Operating Officer at OneUnited Bank, the largest black-owned bank in the country. “As a mission-oriented business, we are grateful for technology partners we can trust to help us treat all customers with respect, dignity and personal attention – regardless of their account balances.”
“We are delighted to announce that innovative contact center solutions from UJET will be available on Google Cloud,” said Kevin Ichhpurani, Corporate Vice President, Global Ecosystem at Google Cloud. “UJET solutions on Google Cloud will enable organizations of any size to quickly deploy at global scale, with enterprise-grade security and reliability, and deliver game changing contract center experiences to customers”
Through this partnership, UJET will join Google Cloud’s partner co-selling program, and the two companies will work to deliver continuous customer service innovation across retail, finance, healthcare, and other industries. Customers can purchase and deploy UJET with a single click from the Google Cloud Marketplace, and enjoy consolidated billing and draw down on their Google Cloud spend commitment.
Additional ResourcesMicrosite: https://ujet.cx/google-cloud-partner
Follow UJET on LinkedIn: https://www.linkedin.com/company/ujetcx
Follow UJET on Twitter: https://twitter.com/ujetcx
About UJET
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx.Media Contacts
Holly Barker
UJETpr@ujet.cx
The post UJET Announces Strategic Partnership with Google Cloud to Accelerate and Scale AI-powered Contact Center Innovation appeared first on UJET. -
The huge secret about how to use TikTok to promote your brands…
In just a few years since its initial launch, TikTok has become one of the most popular social platforms in the world. Although TikTok itself has huge traffic, many brands still have a long way to go in the social media marketing layout of the platform. In order to help more brands do TikTok marketing, this report studied more than 300 brands and nearly 650 TikTok brand marketing videos with high traffic and analyzed the marketing plans of companies including Amazon, Apple, Samsung, and Chevrolet on TikTok. Based on the results, we sorted out the marketing programs that were effective for sellers. Including: which big brands have used TikTok for marketing; how often these brands post on TikTok; the channel and video level indicators of these big brands on TikTok; the style and content of TikTok videos with good marketing effects. The 15 important data sets include:
50% of the top brands (including Google, Facebook, YouTube and IKEA, including brands with a volume of more than one billion U.S. dollars) have not yet established an official account on TikTok; The TikTok account update frequency of the brand with the best data performance is 3.52 times/week; If the number of fans increases by 1%, the average number of views per video will increase by 0.65%; 80% of the videos with good data have a soundtrack. As far as it seems, light and cheerful songs are more popular; The average number of views of a single video of technology, food and game brands is the highest; Among the brands studied in this article, So Satisfying, Samsung, TikTok, Chevrolet and Flighthouse are the five brands with the highest average views of a single video; Among the top 10 videos played, 5 were created by TikTok; Among the brand marketing videos studied in this article, 90% of the videos have product placements, and 30% of the videos use humorous methods to implement advertising placements; Within the scope of statistics, about 25% of the videos have celebrities, celebrities or Internet celebrities’ participation; The video of promoting brand activities attracted nearly 20 million views; Creative videos with animations and pictures can often attract more than 11 million views; The average length of the video description copy is 87 characters (the upper limit is 150); The video description has an average of 3.26 tags; 87.3% of videos contain at least one tag; An average of 12 user participations per 100 views (user participation includes user behaviors such as likes, comments, and sharing).
You can read the rest of the article by clicking this link. Best wishes to everyone who wanna master TikTok to promote brands.
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Salesforce Industries vs. Custom Salesforce Development: Benefits of OmniStudio
Salesforce Industries (formerly Vlocity) have grown from a few select verticals to 12 purpose-built cloud industry solutions. The solutions expand the existing Salesforce data model, providing out-of-the-box flows and processes that speak the language of their industry. These solutions are customizable thanks to the tools… Read More
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How to Create an Editorial Calendar in Google Calendar [Free Templates]
One of the most frequent questions we get from aspiring and current inbound marketers is, “How do you manage all of that content?”
The answer: we rely on an editorial calendar in Google Calendar to stay keep our content organized.There are a lot of great calendar tools out there you can choose from. In fact, for those of you who are HubSpot customers, there’s a marketing calendar built right into HubSpot’s software. But after trying a ton of other solutions, our team found that we really operated the best with just a simple Google Calendar. In fact, this has actually been the longest-running editorial calendar solution our team has ever seen.
Here’s how we set it up.
Follow Along With Free Editorial Calendar TemplatesDownload the Template for Free
1. Download HubSpot’s free editorial calendar templates.First thing’s first: Download the calendar templates, above (they’re free.) By doing this, you’ll have three editorial calendar templates on your computer to use at your leisure: one for Google Calendar, one for Excel, and one for Google Sheets. In this blog post, we’ll be going over how to import the Excel template into Google Calendar.
2. Customize your template and prepare for import into Google Calendar.
By default, the publish dates on the templates you download will be stamped for the year 2016. Feel free to change them to the present year in the spreadsheet itself — you can also drag them to the dates of your choosing after you upload the file into Google Calendar.
Google Calendar makes it easy to load a calendar you might have pre-created in another program into Google. This includes Microsoft Excel. Here’s how to import the Excel calendar template you downloaded in the previous step into Google Calendar:
3. Open Google Calendar.
Once you’ve downloaded (or, for that matter, created) a calendar that opens in Microsoft Excel, it’s time to open Google Calendar. Just make sure you’re already logged into the Gmail account you want this calendar to give access to.
4. Use the lefthand dropdown menu to create a new calendar.
Now it’s time to set up your Google Calendar to accommodate the information in your Excel spreadsheet. First, go into your Google Calendar and click the plus sign to the right of “Other Calendars,” as shown in the screenshot below. In the dropdown menu that appears, select “Create new calendar.”5. Fill out the details of your new calendar.
Fill out the fields that appear on the next screen. This includes a brief description of your calendar, as shown below, to give people proper context when you invite them into this calendar. When you’re done filling in the details, click “Create calendar.”6. Import your XLS or CSV file from the same dropdown menu.
Using the same dropdown menu you used to create your editorial calendar, you’ll now import the Excel file itself into Google Calendar. Click that plus sign and select “Import.”
Click the upload box that reads “Select file from your computer,” and locate the file entitled “Blog Editorial Calendar – Excel” that was included in the ZIP file you downloaded in Step 1, above.
7. Select which calendar to add this file to.
In the second box below your imported file, click the “Add to calendar” dropdown. Be sure to choose the name of the calendar you just created from the dropdown menu, as shown below. Then, click “Import.”8. Click Import.
Once you’ve uploaded your Excel file and selected the calendar you want to add this file to, click “Import.” You should see an Import calendar dialog box telling you that seven events were successfully imported. Click “Close.”
Now, if you didn’t change the dates of the first seven assignments in the original Excel document, you can now. Navigate to January 3, 2016, which is the start of your calendar. Be sure all of your other calendars are temporarily hidden by clicking the colored box to the left of the calendar name. On the week of January 3, 2016, you should just see one “Blog TBD” calendar event on each day from 10 a.m. to 11 a.m.
Use the edit window of each assignment to change the publish date. For example, if you’re satisfied with the 10 a.m. publish time, you can simply change the date from January X, 2016 to January X, 2021. Each assignment will then appear as event blocks in your 2021 monthly calendar view.9. Determine your publishing schedule.
Now that you have your calendar created, it’s time to fill it in with assignments for the year. This is when you have to make some decisions about your blog’s publishing schedule.
While the Excel file you imported accounts for one blog post per day, this doesn’t mean you need to publish seven days a week. Maybe you want to publish every Monday, Wednesday, and Friday. Or perhaps you plan on publishing on just Thursdays. Remember, the key to successful blogging is quality over quantity.
Don’t overcommit to a blogging schedule if the quality of your content will take a hit. How often your company should blog will vary depending on your business goals and resources.
If you decide to decrease the number of days you want to publish, click on the calendar event of that day and select “Delete.”
Even if you wanted to publish multiple times a day, updating this calendar is as easy as adding an event. Select a slot on your calendar to add another “Blog TBD” event and copy the default description from another one of the events you imported.
Next, it’s time for some minor adjustments. Currently, the “Blog TBD” events are set for 10 a.m. Feel free to move these events to whichever time your blog publishes during the day.
10. Set up recurring events.
Now that you have your publish dates and times set, you can make these recurring events on your calendar. If you have a regular publishing schedule, like every Monday, Wednesday, and Friday at 10:00 a.m., then put that in as a recurring “slot” on your calendar. It’s okay if you don’t have a piece of completed content — or even a working title — to put there yet. It’s just a reminder that you want to publish something that day.
To add your recurring slot, click on your first “Blog TBD” event and click the pencil icon to edit your event. This will take you to the details of the post, where you can create a custom recurring schedule for each assignment, as shown in the screenshot below.
You can set the post up as a recurring post so it automatically appears every Monday, Wednesday, and Friday at 10:00 a.m. (or whatever days and times you want).Once you’ve selected the recurring days, hit “Done” and “Save,” and you’ll have an editorial calendar framework to work with.
For now, keep the title of the event as “Blog TBD,” but feel free to customize the description with any extra details you want to be sure you include for each post. Wait to invite any guest, as we’ll use this to assign posts to an author once you begin filling in your topics. With everything complete, click “Save.”
If you don’t have a recurring schedule like this, you might not be in need of an editorial calendar just yet — but it is a good way to set goals for yourself. If you know you want to publish a certain number of posts each week, even if you don’t hit every single slot, it’s a good reminder for yourself and your team that this is something you should all be striving for.
11. Fill your publishing slots.
Now that you know all of the slots you want to fill, you gotta actually … you know … fill ’em. (If you don’t have topic ideas yet, check out this free topic idea generator. It’ll give you some good ideas for content to put in the calendar.)
Let’s say one of the posts you want to write is “10 Surprising Facts About Tapirs,” and one of the posts you’ve already written and want to publish later is “Think You’re Cut Out to Own a Tapir? Read This First.” Cool! Just add ’em both to the calendar by clicking on “Post – TBD” on the correct date, choosing “Edit Event,” and then changing the “Post – TBD” text to the actual title of the post.Now, let’s say you don’t actually want to write “10 Surprising Facts About Tapirs,” and you want your colleague to write it instead. To assign the post an author, you’ll invite them to the event as a guest. To do this, click on the event, hit “Edit Event,” then invite that colleague to the post by typing his or her name or email address into the “Add guests” box, selecting “Add” when their name pops up, and hitting “Save” on the event once you’re done.
Now, anyone can see who is responsible for writing the post that’s going up in that time slot.
You can take it a step further by adding details to the “Description” box of the event, as shown in the large box in the screenshot above. You might include a quick synopsis, the keywords you plan to target the post for, the target audience you’re trying to reach, and the offer or CTA you will direct the reader to at the end of the post. Don’t forget a due date for the draft.
Before Google Calendar will let you save the event, you’ll see a dialog box asking if you would like to change just this event or all of the events in the series. Select “Only this event.”Repeat these steps to assign each blog topic today and in the future.
12. Share your editorial calendar with others.
Now that you have your calendar set up, you can start to invite people to see it. I’d recommend you start with your immediate team and regular contributors — as well as anyone who regularly asks you about publishing content on your company blog.
To share this editorial calendar with people, simply find your editorial calendar under “My Calendars,” as shown below. Click the three dots next to the calendar name and then select “Settings and sharing” when it appears in the dropdown menu. You’ll be taken to the same screen we saw when you first filled out the details of your editorial calendar in Step 2.
Then, you can add in the names of people with whom you’d like to share the calendar and set the right permission levels for each invitee.
It’s wise to keep those with the permission settings to manage changes and sharing to a minimum so there aren’t too many cooks in the kitchen — but I recommend you let everyone see all event details so it’s clear exactly what content is going up in each slot.
Under the “Share with specific people” heading, enter the email addresses of those on your content team and decide if they have viewing, editing, or admin privileges. Save your updated settings.
Why Using Google Calendar as an Editorial Calendar Works
I mentioned earlier that we tried a lot of different editorial calendar solutions, and this is the only one that’s stuck for more than a couple of months. I think one reason for that is because we use Gmail for our corporate email, which means everyone on our team is already in Gmail (and their calendar, specifically) all day. As a result, it isn’t hard for people to form a habit of checking the editorial calendar, because it’s not difficult for them to find it.
Google Calendar also makes things really easy to move around and schedule because … well … it’s already a calendar. It has all the functionality you need to schedule stuff out and let the people who need to know about it know. When we were using other solutions for this, we were trying to hack a calendaring function instead of just relying on one that already existed.
Along those lines, adding people to view your calendar is simple, which makes it easy for multiple teams to collaborate, see what’s being published, and figure out when they might be able to launch content and campaigns.
Finally, this sets a precedent for other teams to coordinate with you in a really simple way. You can have a calendar for upcoming campaigns, offers, social media pushes, product launches — you name it. And you can all share those calendars with one another for a single-screen view of everything that’s going on so you can coordinate more easily.
Are there other solutions of there for maintaining an editorial calendar? Of course. But if you’re looking for a minimum viable product, and a free one at that, this ain’t too shabby. It’s kept our content team sane, agile, and transparent for quite some time — and I think it could do the same for you.Editor’s note: This post was originally published in January 2019 and has been updated for comprehensiveness.