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Author: Franz Malten Buemann
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Free Add-ons for Pardot and Salesforce Campaign Management
Smart marketers aim to get the most out of their marketing automation platform – after all, most aren’t cheap. As you become a power user, you will begin to spot functionality gaps that stump productivity, which could be easily solved… Salesforce Labs is an incredible… Read More
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CX4Now: Contact Center KPIs that Matter
Your contact center may run like clockwork, with engaged agents answering calls quickly, solving problems, and creating satisfied customers in record time. But without the contact center KPIs and metrics that managers use to measure the effectiveness of their operations, you’d never know for sure.
KPIs matter. And they’re changing quickly. We asked contact center industry influencers to share their insights into the changing role of KPIs and shine a light on new metrics to watch.Dennis Wakabayashi, CX Expert, Team Wakabayashi:
“I see new kinds of data that we’ve never seen before plugging into customer care; digital footprint metrics like number of chats, or number of clicks to the website, or other additional steps in the customer journey. I think the more companies focus on customer care analytics over marketing analytics, the better. I think that’s where the insight and the wins can be.”Do Traditional Contact Center KPIs Still Matter?
KPIs monitor just about everything that happens in a contact center: workflow, scheduling, attendance, agent performance, and customer satisfaction. Managers review these metrics, looking for trends and patterns to confirm things are going well. Or signals that pinpoint places to improve the customer experience, reduce friction and optimize for efficiency.FACT:
KPIs change, but one thing stays the same: customers hate hold time. Offering customers a call-back respects their time and keeps them off hold. Your CSAT scores will light up, too!Popular Contact Center KPIs
There are dozens of call center metrics, but these are some of the most popular ones that businesses rely on.
Customer satisfaction (CSAT)
Just as it sounds, a customer satisfaction score shows how satisfied your customers are with your products or services.
Average handle time (AHT)
Average handle time computes the average duration of an entire customer transaction. AHT includes hold time, call transfers, and after call work, too.
Net promotor score (NPS)
This metric expresses the customer’s perception of your brand and how likely they are to recommend your product or service.
First call resolution (FCR)
First call resolution shows the percentage of customer problems that are resolved on the first call or contact with an agent.
Average speed of answer (ASA)
This metric shows the average amount of time it takes for an agent to pick up an inbound call, including any time the customer spends waiting on hold.
Measuring Customer Satisfaction
The arrival of AI-supported tools is expected to flip the script on some of those traditional metrics and introduce some new ones, too.
For example, AI-powered chatbots and virtual assistants make metrics like AHT less important. Why? With bots answering basic questions, the calls that get routed to humans will be more complex, and resolving them may take longer. Your AHT may go up, but if the goal is to have happy customers, then CSAT is a better metric to watch.Shep Hyken, CS & CX Expert, NYT Bestselling Author:
“If we’re looking at average handle time as a key ingredient to determining whether our agents are successful, well, guess what our agents are interested in doing? Getting off the phone as quickly as possible! We have clients that say average handle time is important. More important is that when we get finished, they give us a high NPS rating — on a scale of 0 to 10, the likelihood of being recommended — or a high CSAT rating. That’s the number one goal. We want the customer to be happy.”AI-Assisted Tools Bring New Insights
On top of changing the relevance of some traditional KPIs, AI brings new ways of measuring success. Industry experts are excited about sentiment analysis, which is a score that reflects a customer’s feelings about the customer service they’ve received.Tom Laird, CEO, Expivia Interaction Marketing Group:
In 2023, we are looking at real-time agent assist and real-time sentiment scoring. This means looking at a dashboard and not just seeing just bubbles of cool keywords but seeing if a call is going south, in real-time, based on sentiment scores.How does it work? Computer programs with natural language processing abilities monitor customer service calls — some in real-time — and offer sentiment scores, usually expressed as line chart, bar graph or heat map. By listening to what customers say and how they say it, the software can reveal whether the customer is happy with the service, or if they feel neutral, or dissatisfied.
By combining sentiment analysis scores with other KPIs such as CSAT or NPS, managers can have a more comprehensive view of their customer service – and a better shot at success.The post CX4Now: Contact Center KPIs that Matter first appeared on Fonolo. -
Creators Unlocked: Jayde Powell on Showing Up Authentically As A Creator
What is 🔓 Creators Unlocked? 🔓 Creators Unlocked is a content series that delves into the world of creators to uncover the stories behind their social media posts.Through in-depth interviews with various creators, the series seeks to provide a deeper understanding of the creative process and the challenges of being a content creator.From Twitter to TikTok, the articles aim to offer insights and learnings for aspiring and established creators while also offering a glimpse into the lives of those behind the screens.Welcome to the first installment of our new series, 🔓 Creators Unlocked, where we speak with creators to understand what it’s like behind the screens of the tweets and TikToks to learn from their experiences. We are kicking off with Jayde Powell, content marketer/creator extraordinaire.📬This interview was already published in our newsletter, so to get your hands on these before anyone else, subscribe here!Jayde has established herself as a creator, writer, and founder, especially through her series #CreatorTeaTalk hosted through LinkedIn Audio Events every other week to a rapt 100+ audience. On top of her content series, she regularly publishes culture-forward marketing content to her combined audience of 35,000+ followers.🔌To follow or see more of Jayde’s work, check out her Twitter, LinkedIn, and Instagram.In this interview, we discuss all things content creation – from favorite platforms to her advice for creators on showing up authentically online.🖊️This interview has been edited and condensed for clarity.Q: Welcome, Jayde! I’ve been following you for a long time, so it’s great to finally connect. To jump right in, what inspired you to start creating content on social media?Content creation was a byproduct of my work and then it became the parts of my work that I love the most. I wouldn’t say I was particularly inspired, I’ve just always consumed and created content. It’s just how we kind of define it today that has changed.I started my career in social media in 2013, around the time when social media marketers were just becoming a thing. That was a different time – when we had to prove the ROI of social media to the businesses and brands that we were working with. And content creation was always part of the work – copywriting, photography, throwing images and text together to make it look good.Over time, as Instagram became very popular, I was part of the early users creating lifestyle content for the platform. Then I shifted focus to Twitter, where I was doing more marketing and pop culture-focused content. And I’ve found my voice on each platform and my content has evolved accordingly.Q: What are your favorite tools for content creation?I love Canva – I do everything with it. Why get specialized training to use Adobe Photoshop when there’s an easy tool right there?I also love Splice, which I can just use on my phone, Descript for transcribing audio and adding captions, and ezgif, which is great for quickly creating and sharing GIFs. I use Notion for project management and Grammarly for writing content.tools i use to keep my shit together as a content creator:1️⃣ @canva 2️⃣ @splice_app 3️⃣ @DescriptApp 4️⃣ @NotionHQ 5️⃣ @Grammarly 6️⃣ @GoogleWorkspace 7️⃣ @Apple notes— jayde i. powell (@jaydeipowell) November 15, 2022
Q: What are your goals for 2023, and how will you measure success?I split my goal-setting in two: goals that align with my career and personal vision for myself, then goals related to my businesses.My first goal is to create further delineation among all the different brands I have because they all serve different audiences. Another goal is to explore my city, Atlanta, and build community there. Finally, I’m very big on saying no to things so that I don’t become stressed. So prioritizing joy is my main focus no matter what I’m doing.Q: Do you have favorites among the different social media platforms?My favorite platform depends on my headspace. Sometimes I’m very Twitter-focused; other times, I’m very Instagram-focused. It just depends on where I am mentally and creatively. But I find that certain aspects of each platform play a different role.For example, LinkedIn is a space where I feel like I am actively challenging people to rethink how they use the platform. I am very informal on LinkedIn because that’s how I am in real life. I always want people to know what they get if they work with me. Then there’s Instagram which allows me to be a little more creative. And I love Twitter because I can tweet quick thoughts that don’t really require creativity. They each have their time and place.Q: Speaking of LinkedIn, why did you go with LinkedIn Audio Events for Creator Tea Talk over similar platforms like Clubhouse or Twitter Spaces?That’s the funny thing – when I had the idea for Creator Tea Talk, it was supposed to be on Twitter Spaces because that is where I have a community. I didn’t even know that LinkedIn had an Audio feature, but the sponsor of my first two episodes pushed me to try it. I already had an idea and outline of what those first episodes would cover, but it didn’t work out how we wanted so we decided to pivot.We also considered Clubhouse and even TikTok Live, but in the end, we went with LinkedIn Audio Events because it made the most sense given the context of my show. The show, which is about bringing creators, influencers and brands, and marketers together to have conversations centered on the industry. And these people already use LinkedIn because they create content professionally.What I’ve found since I launched the show is that people are making connections while the show is airing and after the show. So I think if it’s a space where people can get more visibility into the work that they do, then those become like networking opportunities and potential paid opportunities down the line.Q: You have a very distinct voice that feels true to you. What advice would you give creators who may be worried about showing up authentically online?You have to do what feels natural and most comfortable to you while simultaneously not being afraid to push yourself outside of your comfort zone. If your instinct is to censor yourself, that’s something you might want to rethink that.I’m a big believer in showing up as your full self in all spaces, but depending on what those spaces look like, you may not be able to do that in the beginning. It’s a matter of testing the waters, doing what makes you feel comfortable, and expanding that with time.Q: One thing that many creators struggle with is consistency. Given that you publish pretty consistently on top of running Creator Tea Talk bi-weekly, what does your creative process look like?I’m a marketer, so my brain is trained to think strategically, which is fortunate because I can combine that with creativity. For example, while I was planning out Creator Tea Talk episodes are based on cultural conversations combined with evergreen topics creators are already talking about.Essentially, I’m always looking out for interesting, timely conversations and pairing that with relevant topics that will engage my audience. I always want creators, influencers, and brands to actually get the insight that they need from the conversations.Q: How do you find or are you working on finding a balance between the need to be on social media all the time as a marketer and creator and being present in your personal life?Setting boundaries for myself has been great for balance. Ironically, my new boundaries were a big reason for my career change because I actually stopped being a full-time social media marketer in 2021. I stopped doing marketing full-time because while I love it, stepping back means my time on social media is no longer as aggressive.I now take naps during the day, which helps me refresh and disconnect. I’m also more intentional about keeping my phone away while I sleep so I’m not checking it constantly (it used to sleep under my pillow with me).One of the things I’ve done recently is turn off Story replies on my Instagram because my friends and my community will respond to my stories all day long. And because I want to engage, I’ll reply to every single one but that’s not sustainable.Q: As someone very in tune with social media and creators, what are some trends and developments you’ve noticed that you think social media creators should be paying attention to?Less of a trend and more of a prediction, I think we’ll see many more creators establishing their own personal brands, which might take away the focus on influencers.Consumers aren’t necessarily trying to be influenced anymore – I think they want to see what creators are working on. Some people might become influencers, but simply creating on social media will help creators gain an audience and opportunities. We might also see more creators building businesses out of or related to what they create on social media.We’ll also see more people establishing properties across different channels. For example, how I started on Instagram and Twitter but have navigated over to LinkedIn, where I now have a show. In turn, more creators will evolve to create assets off digital platforms like books or TV series.Q: You’re not like a traditional content creator, but you hit many of the markers – lots of followers, lots of engagement, and a very engaged community. So what challenges have you faced in your own unique experience as a creator so far?Being a non-traditional content creator is actually one of the more challenging things for me. I get invited to influencer and creator events which is great, but when it’s time to network, I can’t figure out the box I fit into. Different people perceive my online presence in different ways.Another challenge is that I’m constantly educating brands that want to work with me that when they reach out to collaborate, they’re not just getting content from me. They’re getting years of knowledge, experience, and access to my strategy muscle.Q: What advice would you give to creators looking to monetize their social media presence and build community with other creators, brands, and their audience?One, figure out where your strengths lie because that will help you to determine what you can and cannot monetize. Two, know your unique selling proposition – what makes you stand out from other creators. Three, identify something that doesn’t feel like work to you so you feel good doing it consistently. And four, think beyond the traditional ideas of monetization.You may have a brand pay you to post about them or whitelist your content. But if you want to approach content creation like a business owner, determine what negotiations you can build from a brand partnership. Maybe that looks like being paid to go to an event and then make content about it. Or sharing your latest project or product with my email list. It’s just figuring out what makes sense for you and the partnership that you’re in.TakeawaysHere are the top three takeaways from Jayde’s journey as a creator:Show up authentically online without fear: Jayde is a big believer that you should do what feels natural to you hand in hand with stepping out of your comfort zone. Don’t censor yourself to fit in somewhere – if you have to, maybe that space isn’t meant for you. And if you don’t feel comfortable jumping in headfirst with your full personality on display, take your time to test the waters. You can always expand your authenticity with time.Think beyond traditional ideas for what can be monetized: Content monetization is no longer the purview of brands – creators can take the power for themselves. If you get your first brand deal and their budget isn’t quite what you’re looking for, devise ways to upsell in other areas. Better yet, seize the means of creation for yourself and create a monetization strategy independent of other people’s (or brands’) money. Whether that’s a newsletter people pay to subscribe to, orTimes are changing – focus on building an audience out of what you care about and your audience will find you: It’s like Jayde said – influencers are making way for passionate creators. People want more out of their online consumption than just mindless scrolling and that’s where the new generation of online creators comes in: the Educators. Creator-educator is a term coined by Jay Clouse to describe the people who use content to share their knowledge, and it’s the future of content creation. Consider what unique expertise you have, be it making a specific type of cookie or an encyclopedic knowledge of bands from the ‘80s. Whatever it is, there’s likely an audience out there, ready to listen.Whatever you land upon as your unique content offering, share it through Buffer, the all-in-one toolkit for content creation.Start creating today!
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Why the Sephora x TikTok Incubator Program Is A Smart Partnership
Welcome to HubSpot Marketing News! Tap in for campaign deep dives, the latest marketing industry news, and tried-and-true insights from HubSpot’s media team.
Earlier this week, Sephora and TikTok announced a new joint venture with agency Digitas: an incubator program to help new beauty brands leverage creator content.
As part of the Sephora x TikTok Incubator Program, TikTok creators will teach select brands how to implement creator-focused social media strategies to drive growth and engagement.
The first round of participating brands includes Hyper Skin, Topicals, and Eadem, selected from Sephora’s Accelerate program. These BIPOC-owned brands will learn from popular TikTok creators including Amy Chang (@bondenavant), Nyma Tang (@nymatang), and Rocio Lopez-Jimenez (@rocio.roses).
Why the Sephora x TikTok Incubator Program Makes Sense
For years, users have acknowledged the persuasive power TikTok has on their purchasing choices through the hashtag #TikTokMadeMeBuyIt, and few spaces have been as influential or lucrative as #BeautyTok.
From 2020 to 2021 consumption of beauty-related content on TikTok grew by 1,000%, and beauty brands have benefitted from the surge.
Beauty retailer Ulta reported an 18.2% increase in sales from 2021 to 2022 with annual revenue exceeding $10 billion for the first time in the company’s history. During this same time period, Sephra saw a 23% increase in sales earning a record-breaking $82.6 billion in revenue.
Sephora acknowledges the success of its stores is dependent on the success of the brands it carries. And the success of those brands is deeply impacted by having strong relationships with creators.
“Brands that have a savvy understanding of creator led social media and creator relations have a clear advantage in not only conceptualizing beauty content that resonates with their audience, but also in building genuine connections,” says Brent Mitchell, VP of Marketing at Sephora.
With this program, Sephora is investing in the creator-focused social media strategies of up-and-coming brands. The return on this investment will ideally come from sales driven by creators.
Marketing Snippets
The latest marketing news and strategy insights.
Twitter announced 10K character tweets will soon be allowed on the app.
Meta is developing a decentralized messaging-based app.
TikTok is introducing a new “series” feature that will allow creators to monetize their content on the app.
Conversational AI: learn what it is and how to leverage it for your marketing strategy.
Spotify expanded its suite of podcaster tools and introduced new features including video, polls, and more in-depth analytics.
How pirating sites are impacting revenue for major advertisers. -
How to Build a Product Ecosystem Buyers Will Want to Be In
A product ecosystem functions in a very similar way to an environmental ecosystem. Like the symbiotic relationship found in nature, a product ecosystem is when products can coexist in a way that’s beneficial for the customer (not to mention, brings in more revenue for the business).
In this post, we’ll take a look at how to build successful product ecosystems and why buyers want to be a part of them.
Skip to:What a product ecosystem is
Importance of product ecoystems
How to build a product ecosystem
Product ecosystem examplesWhy is a product ecosystem valuable?
The process of building a successful product ecosystem is valuable for businesses for numerous reasons — product ecosystems work …To solve for all of the needs of your customers — which helps improve brand loyalty and advocacy.
To boost revenue by making it easy for customers to expand their library of your products.
To prevent your customers from having to invest in other products that are sold by your competitors and other brands.
To make the lives of your customers easier by solving for a wide array of challenges within the system they’re already a part of.
To create products that support each other and coexist in a way that makes them stronger and more useful for customers.
To support the development of your product line over time by making updates that improve their ability to connect and work in tandem with each other.
To offer a greater range of services for customers and, therefore, improve your chances of becoming known as an impactful player in your industry.Let’s dive deeper into how you can create a product ecosystem of your own.
How to Build a Product Ecosystem
You can build your product ecosystem in a number of ways. Below, we’ll review four of the most common steps when doing so. These steps are all-encompassing so you can incorporate them into your process no matter the industry you’re in.
1. Listen to your customers.
For a product ecosystem to be beneficial to buyers, you need to ensure your products or services are effectively solve the challenges and pain points of your target audience. To do this, listen to your customers. Ask them what they’re missing in your current products and services; ask them about the work they do on a daily basis so you can determine the best ways to meet and exceed their needs with the support of your product ecosystem.
Here are some ways to develop a stronger understanding of your customers, and listen to their needs, to ensure your product ecosystem is valuable:Create buyer personas
Conduct focus groups
Share customer feedback surveys
Look at the product ecosystems of your competitors2. Simplify the connections within your product ecosystem.
Part of the reason buyers want to be in a product ecosystem is the ease that comes from using the products of a single brand. For example, as a HubSpot user, you can manage your entire business, across all departments, within the one system. As the businesses of HubSpot customers grow and their needs expand, they can easily purchase or connect to additional products, tools, or Hubs within the software in mere seconds.
By making connections and integrations simple, your product ecosystem becomes more valuable for customers. This also helps you improve your brand loyalty, as customers will be less likely to get frustrated and spend time identifying the product ecosystems of other businesses that are simpler and more efficient.
3. Consistently update and improve your product ecosystem.
As mentioned, your first step in creating a product ecosystem requires you to ask for, and listen to, customer feedback. Continue to do this as your ecosystem evolves and expands, not just as you make your initial plans to build it.
This way, you create products within the ecosystem that effectively solve the needs of your customers. It will also help you update and improve individual parts of your ecosystem as needed in a way that makes being a part of it valuable for customers.
4. Make joining your ecosystem valuable for customers.
By working through the above steps, you’ll likely have no issue achieving this final step — however, it’s still important to reiterate the need for your product ecosystem to be valuable for customers to join.
Think about it — your ecosystem won’t succeed among your target audience and customers if it includes products with functions and features that aren’t cohesive or powerful when grouped together. After all, this is how any ecosystem functions — through the collaboration of each piece and member.
Next, consider some examples of successful ecosystems to gain a better understanding of the way in which they function.Product Ecosystem Examples
1. Hubspot
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HubSpot’s product ecosystem enables users to connect external services to its platform, in addition to offering a suite of its own software solutions, to help customers grow better.
HubSpot’s CRM helps users track their contact and customer data all in one place. For developers, HubSpot’s API lets teams build their own custom integrations based on their brand’s needs. Websites and apps can be built within the platform, plus the ecosystem boasts numerous tools, apps, and vetted service providers to help your business scale.
From sales to marketing to service and development, the HubSpot ecosystem offers solutions that work together to remove friction so you can focus on what matters most to your business.
2. Apple
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Apple has a host of products that connect with each other to effectively and easily meet the technological needs of its target audience. For example, you plug your iPhone into your MacBook Pro to view all details related to the phone including your storage, different aspects of your phone’s history, your music library, and more via your laptop. And speaking of your music, connect your AirPods in just seconds to your iPhone and your MacBook for seamless listening opportunities cross-device.
Then, lock your phone and close your MacBook Pro prior to heading out on a run. Throw on your Apple Watch so you can leave those larger devices at home while maintaining access to your music with your AirPods. Don’t worry, your Apple Watch will still notify you of your call, text, and email notifications while out on the running trail.
Meanwhile, your mileage, time, heart rate, and other workout details will also be recorded while you’re running. Then, when you return from your run, head into your home office and plug your Apple Watch into your iMac to view your workout summary on the easy-to-view display screen.
While we’ve only mentioned a few, all of the products within Apple’s ecosystem coexist to improve their value to and simplify the lives of its customers.
3. Square
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Square has long been a popular POS system for small businesses. From retail to restaurants to ecommerce, Square offered a simple solution for businesses to accept and process payments. Now, their offerings have expanded to a full service payment processing solution.
In addition to the POS systems available to businesses, they now have access to:Square Appointments: Software that aids in scheduling and booking clients.
Online ordering and checkout: Use their platform or integrate it into your existing website.
Loyalty Program: Set up a customer loyalty program to reward existing customers and recruit new ones.
Staff solutions: Software to help you manage scheduling and payroll in one place.
Banking: Checking, Savings and loan offerings from Square that allow you to manage your cash flow in real time.So business owners can not only use their POS system and inventory tools, but meet most of their operation needs in one place.
4. Adobe
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Most of us are familiar with Adobe Photoshop and Acrobat PDF reader. However, they have more products in their roster, the Creative Cloud. For those in creative fields, the Creative Cloud provides numerous apps to tackle all of your projects:UX Design
Photography
Video Editing
Graphic DesignWhether you’re a student, running a business, or just like to dabble in different creative mediums, the Adobe Creative Suite offers a variety of programs to suit your needs. In addition to software, Adobe also offers a series of tools that make it easier for you to collaborate with others and manage your projects to provide a seamless experience for users.
5. Google
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We’re all familiar with Google’s search engine and their G-suite (Google Drive, photos, collaboration tools, and email), but the company is also pivoting to build an ecosystem similar to Apple’s.
Google’s ecosystem focuses on the Android OS, Android TV, Chrome OS, and smartwatch. With these product and software options, the brand can branch out to offer a variety of accessories and services connected to each. With the tagline “Better Together,” you can see that the brand has ramped up efforts to provide better connectivity and functionality across all of its products and services.
Build Your Product Ecosystem
Building a product ecosystem your buyers want to be a part of is how your business can improve loyalty among customers, boost revenue, improve retention rates, and become better known as an industry leader. So, think about the needs of your customers, the ways in which you can better serve them with your ecosystem, and how an ecosystem can make your product line more valuable.
Editor’s note: This article was originally published in January 2020 and has been updated for comprehensiveness. -
The Top 12 Paid & Free Alternatives to Adobe Illustrator of 2023
Adobe Illustrator is a popular tool for designing vector graphics, logos, icons, and more.
But when you’re a web or graphic designer with a small budget, you probably can’t afford Adobe Illustrator’s steep $239.88/yr pricing and want a cheaper or free alternative.
Luckily, there are plenty of top-notch free and low-cost options on the market, some of which offer features unparalleled by Illustrator. In this post, we’re sharing the top twelve alternatives to Adobe Illustrator so you can produce beautiful designs on a budget.If you’re shopping for a program that offers features comparable in quality to Adobe’s product, check out our list of the top free alternatives to Illustrator.
Best Free Adobe Illustrator Alternatives
1. InkscapeImage Source
Best for:
Pro and semi-pro illustrators and web designers
Platform:
Mac, Windows, Linux
One of the most comparable substitutes to Adobe Illustrator, Inkscape has plenty of similar sketching, illustrating, and editing tools, including keys to move and rotate by screen pixels, bitmap tracing, color painting over objects, and edit gradients with handles.
You can create complex textures and gradients in Inkscape, too. Unlike some free tools, this tool allows layering, grouping, and locking objects so you can completely customize the look and feel of a project while maintaining a streamlined workflow.
Inkscape is a quality product for pro- or semi-pro web designers working within SVG file format. It also offers an open source vector graphics package, so if you have the technical skills, you can incorporate Inkscape into your other software programs.
2. GIMPBest for:
Advanced designers who need a custom tool to create illustrations and graphics
Platform:
Mac, Windows, Linux
GIMP, which stands for GNU Image Manipulation Program, has limited vector functions but has similar tools to Photoshop, making it an impressive image editor with powerful image manipulation options. Better still, GIMP provides options for customization and third party plug-ins, so if your image editing needs are somewhat unique, you might want to check this tool out.
GIMP is free and open source, so there is a market of third party plugins to enhance your productivity and design capabilities. If this sounds technically advanced, GIMP offers tutorials for newcomers to the tool so you get the most out of it.
3. PixlrImage Source
Best for:
Individuals whose position requires them to work from different devices to create images
Platform:
Windows, Mac, Web Browser, Mobile
Pixlr offers plenty of features for editing, creating, and sharing creative images. While it’s less advanced in function than Illustrator, it’s cloud-based and supported on mobile, desktop, or the web.
Pixlr has two options: Pixlr E for photo editing and Pixlr X for graphic design. Pixlr X includes regularly updated templates for social media, presentations, resumes, business cards, newsletters, and event invitations. Pixlr E includes a photo collage maker that combines your favorite photos into a clean, cohesive design.
4. DesignEvoImage Source
Best for:
Individuals starting a business who need a logo and other assets
Platform:
Mac
Although this design tool is free, it brings a lot of value. With over 10,000 design templates to get you started, this app is ideal for the designer who’s just starting out. DesignEvo helps you perfect your style, develop your workflow, and build your portfolio — all without spending a penny on expensive software.
You’ll have access to royalty-free fonts, color schemes, and an easy-to-use logo editor (plus dozens of logo categories). When you’ve designed the perfect vector, logo, or icon, export it from DesignEvo and into your preferred storage cloud in the most popular high-resolution formats.
5. VectornatorImage Source
Best for:
Designers who want to a user-friendly tool that cuts down work time
Platform:
iPad app, Mac app, iPhone app
Vectonator has been downloaded from the App Store over 6 million times — and for good reason. Its intuitive and user-friendly features, like the auto trace tool, automate tedious tasks and allow you to get your best work done faster.
Vectonator also features unlimited artboards, a sophisticated text editor with custom font imports, PDF editor, and support for touch, pen, mouse, keyboard, and wacom pad. Plus, its multiple integrations and import/export features make it easy to switch between multiple design tools.
6. FigmaImage Source
Best for:
Designers in need of an all-in-one tool
Platform:
Web Browser
From design features to prototyping, Figma is a free illustration app that has all the tools you need in just one platform. It allows you to install plugins and widgets that automate tasks and boost productivity. Plus, resizing and moving design elements are easier than ever with the auto layout tool.
With cloud-based software, you can work on your illustrations from anywhere with internet access and seamlessly share files with other team members.
While Figma’s free Starter plan has all the features an entry-level designer or small team would need to get started, more seasoned designers and larger teams may consider a Professional plan for access to features like unlimited version history, sharing permissions, team libraries, and more. Professional plans start at $12 per editor/month, and are free for students and teachers.
7. VectrImage Source
Best for:
New designers who want a powerful tool with a low learning curve
Platform:
Web Browser
Perfect for beginners, Vectr is a simple illustrator tool that makes designing and editing graphics a breeze with its intuitive technology and user tutorials.
Since Vectr is web-based, it is accessible to anyone with internet access. Collaborating is also super easy with its real-time sharing capabilities and chat features.
Best Paid Adobe Illustrator Alternatives
8. BoxySVGImage Source
Best for:
Designers who produce a low volume of designs but still need a quality tool
Platform:
Mac app, Windows app, Chrome app, Web app
BoxySVG runs as an extension in Google Chrome, so it’s easy to store vector graphics including icons, charts, and illustrations on the web. It provides options for Google Fonts integration and has an Open Clip Art Library, as well as illustrator tools including pens, bezier curves, groups, shapes, text, and more.
Ultimately, BoxySVG is simpler than Illustrator, and while this means less advanced tools, it also means a quicker and easier process for creating vector graphic files.
The intuitive user interface gives you a clean workspace so you can complete your workflow without clutter or overlapping toolboxes. Keyboard shortcuts keep tools accessible without switching between tabs or searching through several icons.
The 15-day free trial includes these features. After that, you’ll have the option to purchase either the premium or standard plan.
9. Corel VectorImage Source
Best for:
Freelance illustrators and designers who need a robust design tool
Platform:
Mac, Linux, Windows, Chrome, Web Browser
You’ll find plenty of your basic vector-editing tools in Corel Vector, including pen, line, knife, slice, bezigon, gradient editor. It also has more advanced features, such as boolean operations, symbols, international text support, and more.
Plus, it’s designed in a user-friendly interface and offers video tutorials. Corel Vector works from right within any browser, which means you can edit and export your files anywhere with wifi. Even if you don’t have access to wifi, the tool allows users to work offline for up to 15 days at a time. It also supports CMYK rendering, so you can print quality images without downloading anything.
You can also import and export files in a variety of formats including pdf, png, jpg, svg, and sketch — which makes this option more flexible than Illustrator.
Corel Vector offers a free 15 day trial. After the trial period ends, users must purchase a subscription plan.
10. Affinity DesignerImage Source
Best for:
Experienced designers with a need for advanced vector and raster tools
Platform:
Mac, Windows, iPad
With rasterizing controls, infinite zooming, a precision-engineered pen tool, automatic snapping points, colors that pop, and an extensive array of vector editing tools, this system truly compares in design and function to Adobe Illustrator.
The price of a universal license is $99.99, but you can also purchase much cheaper individual licenses for MacOS, Windows, and iPad. The 30-day trial version is free and offers plenty of the full version tools.
What’s unique about this tool is that it supports vector and raster workspaces — with the click of a button you can switch between the two for a versatile design experience.
Your workflow is the foundation of a great design, so Affinity Designer gives you unlimited artboards, detailed version history, customizable keyboard shortcuts, and the ability to save your file in the most popular vector and raster formats.
11. SketchImage Source
Best for:
Collaborative design teams
Platform:
Mac app, Web Browser, iPhone app
For a design tool to keep your team organized and in sync, look no further than Sketch. Its Workspaces allow you to store and share files, manage your team, collaborate on projects in real time, and hand off designs to developers.
Other features include: vector editing, prototyping tools, artboard templates, customizable toolbar and shortcuts, offline work capabilities, and more.
Standard plans start at $9 per month. You can also try Sketch for free with a 30-day trial.
12. VectorStylerImage Source
Best for:
Experienced designers who prefer to purchase a one-time license over a subscription plan
Platform:
Mac, Windows
For an advanced illustration software for a fraction of the cost of Adobe, check out VectorStyler. It has all the drawing tools you need to create stunning illustrations and designs, including vector brushes, shape effects, advanced typography, path sketching, text on path, open native AI, and more.
Designs can be imported and exported through common file formats: PSD, AI, SVG, PDF, Postscript, EPS, JPEG, BMP, GIF, PCX, PNG, TGA, and TIFF.
A free-trial for VectorStyler lasts for 42 days. After that, you’ll have to purchase a license for a flat rate of $95.
Adobe Alternatives for Any Budget
Creating professional vector graphics doesn’t have to be an expensive line item in your budget. If you’re just starting out in the graphic design field or if you’re an experienced designer looking for budget-friendly tools, one of these free alternatives is sure to work well for you.
Editor’s note: This post was originally published in June 2018 and has been updated for comprehensiveness. -
Your own billboard
Large sections of Los Angeles are studded with billboards for minor TV shows. These billboards exist nowhere else, even though there are televisions globally.
Obviously, there’s ego at work here, but it’s sort of productive.
First, there’s the ego of the producers/networks. They like showing their peers what they’re up to, and it probably makes it easier to recruit the talent that lives nearby. If you’re in the famous business, being more famous, even locally, is a boost.
And then there’s the ego of the stars. After all, if they see the billboard, it’s as if everyone sees it.
Social media is simply a smaller scale digital example of this very tendency.
And getting your billboard right–and doing work that makes it easier to get your billboard right–might be one of the single best side effects of useful social media.
But, like billboards in LA, it’s best to not take them too seriously.
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ChatGPT Prompts For eCommerce That Help You Work Smarter, Not Harder
The eCommerce industry moves at the speed of light. And now, with the recent AI developments largely impacting digital marketing, it can feel impossible to keep up. Don’t get left behind. Instead, take advantage of this amazing tool to stay one step ahead of the game. You can use generative AI, like ChatGPT, to assist…
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