Author: Franz Malten Buemann

  • Best Facebook Ad Software For Creating Effective Campaigns

    In 2020, the number of monthly active users on Facebook was 2.74 billion.
    Based on that statistic alone, it goes without saying that marketers need to be on Facebook.
    And they are — in fact, in 2020, there were 10 million active advertisers using Facebook to promote their products and services.
    But how can you ensure you’re targeting your unique audience while also breaking through the noise of all of the other ads on Facebook?
    With the help of Facebook ad software.

    Facebook Ad Software
    Facebook ads are an effective way of getting in front of your target audience on the platform.
    In this article, we’ll review 1) what Facebook ad software is, 2) why it’s important, and 3) popular ad tools to choose from.

    Benefits of Facebook Ad Software
    Here are examples of the beneficial features you get from using Facebook ad software.

    Targeting and customer segmentation to help you reach your audience based on their behaviors, characteristics, and traits (e.g. location, demographics, age, past actions or purchases, languages).
    Automation to expedite the processes of creating and sharing ads, data collection, and reporting.
    Reporting to share, visualize, and analyze all of your Facebook ad and contact data.
    Customization to create ads and CTAs that help you achieve your specific goals.
    Ad creation for different points in the buyer’s journey and for new and returning leads/ customers.
    Integrations to connect your Facebook ads and data with other business, marketing, and social media tools.

    By incorporating Facebook ad software in your strategy, you’ll have the ability to tap into the benefits listed above and more.
    1. HubSpot Ads Software

    Best Facebook Ads tool for: Managing and creating personalized Facebook ad campaigns all within your CRM/ HubSpot.
    Price: Free, $45/mo Starter, $800/mo Professional, $3,200/mo Enterprise

    With HubSpot Ads Software, you can use your CRM data to create and optimize customized and highly personalized ads for your target audience. Report on those ads to determine which are converting audience members into paying customers.
    HubSpot offers direct integration with Facebook, LinkedIn, Google, and Instagram so you can easily create, share, manage, and report on your ads all through one tool. Report on the ROI of individual ad campaigns across Facebook and those additional platforms.
    HubSpot also has automated lead follow-up — meaning, once your ads do what they’re supposed to (convert leads!), it automatically saves their contact details and routes those leads to the right reps on your team.
    Pro Tip: Use HubSpot Ads Software to manage and personalize your Facebook Ads with your CRM data.
    2. Facebook Ads

    Best Facebook Ads tool for: Creating ads tailored to your target audience within Facebook on a pre-determined budget.
    Price: You determine the price of Facebook Ads by deciding 1) how much you want to spend on your ads or 2) the cost of each result of your ads.

    Source
    Use Facebook Ads to tailor ads to your target audience by first selecting your business type and goal.
    Facebook makes it easy to then create, publish, and edit ads, as well as track and share their performance across any of their platforms (e.g. Facebook, Messenger, Instagram, etc).
    Customize ads by selecting one of the six available formats as well as the specific audience you’re going after based on their behaviors, characteristics, demographics, and more on the platform.
    Stick to your ad budget on Facebook by setting a daily and/or lifetime budget and determining the amount of time your ads will run. As a result, you’ll only spend the amount you set aside on your ads.
    3. Qwaya

    Best Facebook Ads tool for: Ensuring your target audience sees fresh ads on Facebook using the tool’s automatic ad rotation feature.
    Price: Plans starting at $149/mo

    Qwaya is an ads tool for Facebook and Instagram. It allows you to identify the right audience segments for your ads with A/B testing and targeting criteria. The tool makes it easy to test ad types, ad placement, text, images, and more on Facebook.
    Qwaya automatically manages your audience segments and ads for those segments¸— ads and audiences are placed in a “campaign and ad set” folder structure to keep all information organized accordingly. You can also automate the process of running your ads when your target audience is most likely to be on the platform (e.g. certain time of the day and/or week).
    4. AdEspresso

    Best Facebook Ads tool for: Split-testing Facebook ads and saving the most successful ads and creative elements for easy, future access.
    Price: Plans starting at $49/mo (billed annually) for a $1,000/mo spend limit.

    AdEspresso is an advertising platform by Hootsuite with features for ad creation and management across Facebook, Instagram, and Google Ads.
    By making it easy to split test all aspects of your Facebook ads (e.g. creatives, headlines, images), AdEspresso helps ensure they’ll reach and resonate with your target audience so you can increase conversions.
    Once you determine which Facebook ads work best through split testing, save ads and creative elements in the tool for easy access across your team.
    You can also bring your product catalog into AdEspresso to create dynamic ads for your individual products that are tailored to your audience. These relevant product ads will then be placed in front of your audience when they’re most likely to convert.
    5. SocialPilot

    Best Facebook Ads tool for: Using a single social media marketing platform for Facebook ads and “boosting” those ads to increase their reach.
    Price: Plans starting at $25.50/ mo for 10 social media accounts and one user.

    Source
    SocialPilot is a social media engagement platform with a tool meant specifically for Facebook ads. With this tool, you can create, schedule, and manage your Facebook ads.
    With audience targeting, customizable CTAs, and dynamic ad content, SocialPilot helps you create Facebook ads that generate high-quality leads.
    Use the “Boost Posts” feature (paid ads offered by Facebook) to increase the reach of your ads. Once you create your ad, select your audience, and set a budget, SocialPilot will publish the ad and immediately “boost” it for you to increase reach among your target audience.
    Additionally, if the platform believes you’ve scheduled an ad that would do especially well with a “boost”, SocialPilot will give you that suggestion.
    6. Revealbot

    Best Facebook Ads tool for: Merging multiple actions into individual automations to save you time and increase productivity when it comes to your Facebook ad strategy.
    Price: Plans starting at $83/mo for maximum ad spend of $10,000/mo.

    Revealbot is a Facebook ad automation and management tool. Use the drag-and-drop automation builder to establish automation for all parts of your Facebook ad strategy — you can set more than 20 actions for single automation to save you time.
    Connect your external marketing and ad data to Revealbot to report on and analyze ads while maintaining a holistic view of your data.
    Track and analyze ad data you care most about by creating unique and/or customized metrics and timeframes in your conditions. You can also use comparison conditions to compare and visualize metrics to better understand the performance of your ads.
    7. Madgicx

    Best Facebook Ads tool for: Using artificial intelligence (AI) to optimize and automate your Facebook ads.
    Price: Plans starting at $49/mo for up to $1000/ mo ad spend.

    Madgicx is an AI-powered, omnichannel advertising platform with a Facebook ad optimization and automation tool. Over 100 audience targeting options exist to help you develop a customized advertising strategy that covers every stage of the funnel.
    Input your KPIs targets in Madgicx’s PPC tool so it automatically optimizes your account. Meanwhile, the AI-powered creative intelligence feature analyzes the performance of your ads and creatives based on a variety of data points.
    As a result, you’ll have the information you need to target all of your buyer personas both effectively and efficiently.
    Improve Upon your Campaign Strategy With Facebook Ad Software
    Facebook ad software has the ability to help you create, optimize, and analyze your advertisements and campaigns on the platform. Begin improving upon your Facebook ad strategy by incorporating one of these tools.

  • Exit Intent Pop Up Examples and What Makes them Effective

    It’s common for people to visit websites without converting — maybe they’re conducting product research, educating themselves on your brand, or weighing out the advantages of your product versus one of a competitor.
    All of these actions are normal but they’re not always ideal for your business — you want those visitors to stay on your site and convert (e.g. provide their contact details, sign up for your newsletter, or make a purchase).
    One way to help accomplish this — and avoid customers coming and going without converting — is with the help of exit intent pop ups.

    In other words, exit intent pop ups know when one of your visitors is about to leave your website — they serve a visitor a valuable offer/ message that’s designed to keep them on the page (and, hopefully, influence them enough to convert). 
    How do exit intent pop ups work?
    Imagine a visitor is on your ecommerce site — they’re browsing your product line. They then decide they want to exit the web page they’re on and they move their cursor out of the frame/ boundaries of your website. But a pop up appears with an offer (e.g. coupon code, free ebook, free trial, etc.) that they stay on the page to read. They click your CTA and convert in the way you intended them to.
    So, exit intent pop ups make it possible to retain visitors on your site for longer periods of time, increase conversions, decrease cart abandonment rates, grow your email subscriber list, and more. 
    What about exit intent pop ups on mobile sites?
    Your target audience is bound to browse your site via mobile device. But if exit intent pop ups work by tracking cursor movements, then how does this strategy work on mobile devices? 
    Exit intent pop ups will often appear on mobile devices after one of two actions are completed by visitors. 
    1) A visitor scrolls down your web page at a normal pace, but then rapidly scrolls back up to the page. 
    2) A visitor presses the “Back” button on the screen. 
    How to Implement Exit Intent Pop Ups
    The easiest way to implement exit intent overlays on your web pages is with the help of a tool specifically designed to do just that.
    Let’s take a look at the features and benefits you can get out of one of these tools by looking at an example.
    Exit Intent Pop Up Software: HubSpot Exit Intent Forms

    Price: Free forever, $45/mo (Starter), $800/mo (Professional), $3,200 (Enterprise)
    HubSpot’s Exit Intent Forms track visitor mouse movements and clicks on your website and then display your form when visitors appear to be leaving. In addition to showing your customized exit intent form, HubSpot can send automated emails (e.g. cart abandonment) and re-engagement campaigns or content.
    Implementing exit intent forms with HubSpot is simple and quick — you simply embed your exit intent messaging on your website. HubSpot also allows you to customize your message, theme, and pop up timing.
    With HubSpot, you can also:

    Customize your exit intent form’s location, branding, and messaging.
    Trigger email campaigns once visitors leave your website to reengage them.
    Integrate with your other systems for marketing, forms, and meeting scheduling without the need for additional development (e.g. Zapier, Shopify, WordPress, etc.).

    Other tools on the market to help with exit intent pop ups are Optinmonster, Sleeknote, and Informizely.
    Why would you use an exit intent pop up?
    When they’re used and shared on the right web pages at the right time, exit intent pop ups are an effective strategy for increasing revenue. This is because they help you lower cart abandonment and increase retainment, form submissions, and subscriptions on your website.
    To better understand how exit intent pop ups work, put yourself in the shoes of your website visitors for a moment. Imagine you’re browsing a website with a specific product that you like and/or believe can help you resolve a challenge you’re facing.
    But you then say to yourself, “Ehh, I’ll think about it and come back to this later.”
    You move your cursor to the top of the screen to exit the page. But suddenly, a pop up appears on the screen — it’s a coupon for 20% off your first purchase.
    You’re likely going to consider applying that coupon code and purchasing the product now, right?
    Exit intent pop ups work by providing customers and website visitors with the value that they wouldn’t otherwise have had on the landing, web, or ecommerce page.
    An important piece of information to note is that exit intent pop ups should be used when people haven’t already taken action — this feels redundant and impersonal to your visitors.
    For instance, if someone already clicked your CTA to subscribe to your newsletter — which shares discount codes and information about product deals — then you shouldn’t show them an exit intent pop up with that offer.
    Exit Intent Popup Examples
    In this section, we’ll review some of the best exit intent pop up examples.
    Best Exit Intent Pop Up Examples
    Here are some of the best exit intent pop up examples for lead generation to inspire and guide your exit intent pop up creation.
    1. Cart Abandonment Exit Intent Pop Up Example

    Source
    Why it’s effective: This cart abandonment exit intent pop up is effective because it appears on the page the moment someone who has an item in their cart moves their mouse towards the “exit” button on the screen.
    Not only does it remind visitors that they are leaving items in their shopping cart, but it also asks for feedback about why the visitor is deciding to move forward without making a purchase.
    This is unique and powerful because it shows visitors that the company cares about them on a personal level — they want to know their opinions, challenges, feedback.
    These are the types of customer experiences that leave a good impression on visitors and leads even if they don’t complete a purchase. You’re offering them a personal experience that may lead them to come back in the future or promote your business among their networks by word-of-mouth.
    2. Email/ Newsletter Subscription Exit Intent Pop Up Example

    Source
    Why it’s effective: The moment you scroll back to the top of the page and move your mouse out of Omsom web page’s framework, a bright exit intent pop up appears with a form so visitors can sign up for the Omsom newsletter.
    The pop up is well-timed, on-brand and eye-catching (even for someone who has the intention of leaving the page), and clearly states the value a lead will get out of submitting the form (getting the latest brand information, recipes, tips, and “hot takes”).
    3. Discount on Purchase Exit Intent Pop Up Example

    Source
    Why it’s effective: If you go to leave the Elaluz landing page an offer appears on the screen with a 15% off discount. Whether a visitor was thinking about moving forward with a purchase at that moment in time, the coupon is enticing for anyone on the site.
    In addition to influencing purchase behavior with the coupon code, it also requires an email address — meaning those visitors who want the code must convert whether they use the code that day or not.
    4. Exclusive Offer Exit Intent Pop Up Example

    Source
    Why it’s effective: When you go to leave Curls’ landing page, you’re shown an exit intent pop up that asks you if you’re leaving. It then succinctly tells the visitor what they’ll be getting out of submitting the form.
    In addition to this exit intent pop up’s timing being effective, it’s also located in an ideal spot — it’s at the top of the page, where a visitor who’s leaving the page naturally has to move their cursor. Lastly, it’s unique because it makes the offer a surprise — visitors know they’re getting an “exclusive offer” but they don’t know exactly what that offer is which is exciting and enticing.
    5. Resource Offer Exit Intent Pop Up Example

    Source
    Why it’s effective: When you’re on ActiveCampaign’s blog and you go to leave the page, an exit intent pop up appears with educational resources. It’s a free guide with six emails for your “welcome series”.
    Not only is ActiveCampaign positioning itself as valuable because they have helpful information to share with their target audience, but the company is also positioning itself as a thought-leader in the industry.
    Additionally, although the offer is free, visitors who want it have to submit their email address ¸— meaning, a new lead and contact for the business.
    Other Ideas for Exit Intent Pop Ups
    These aren’t the only five types of exit intent pop ups you can create and implement. You can offer your target audience anything you believe they’ll find valuable, whether it drives leads or not — here are some more ideas:

    Free shipping
    Contest entry
    Blog subscription
    Customer experience survey
    Course or lesson
    Customized offer of some kind based on past buying experiences
    Product demo

    Increase Conversions With Exit Intent Pop Ups
    Exit intent pop ups are a simple yet powerful marketing and lead generation strategy. Once you implement them, you’ll be able to retain more audience members on your website and increase conversions and revenue.

  • Agent Engagement Will Be Critical for Contact Centers in 2022

    Agent engagement has always been a critical ingredient for customer satisfaction.
    Without it, efficiency, productivity, and customer satisfaction are almost guaranteed to fall. Contact centers have been learning this the hard way over the last decade.
    So why is agent engagement more important now for 2022 than ever before? The answer is simple: customers have higher expectations for businesses, now more than ever.
    They want:

    Immediate service with shorter customer interactions;
    greater empathy;
    knowledgeable agents; and
    flexible communication channels.

    Our latest report, Contact Center Trends 2022, covers this important topic as our workforce faces significant labor shortages. Download the full report for free, or keep reading for a taste of what you can expect for the contact center industry next year!

    READ THE FULL GUIDE:
    Contact Center Trends 2022
    (It’s 100% free, we promise.)

    What is agent engagement?
    Here’s how you can recognize an engaged contact center agent. The more behaviors they exhibit on this list, the more engaged they likely are:

    Efficient and diligent.
    Positive and motivated in their work.
    Eager to improve and/or expand their skills.
    Embraces the company’s mission, vision, and values.

    Keeping agents engaged will prove essential for contact center management in 2022. We’ll explore this more in the next section…

    What does an engaged contact center agent look like? They’re efficient, happy, eager to improve, and knowledgeable about your company’s mission. #ContactCenterTrends2022 #AgentEngagement #CustomerServiceLifeClick To Tweet

    Why is agent engagement critical for 2022?
    Experts predict the continuation of some 2021 contact center trends and the emergence of new contact center trends for 2022. Agent engagement will be vital in addressing those trends, making it crucial for contact centers going into 2022.
    5 Important Strategies for Agent Engagement in 2021
    Trend #1: Agent attrition is worse than ever.
    Agent attrition in 2020 was worsening; that contact center trend continued into 2021 and will continue in 2022. Turnover has plagued contact centers for a long time. One of your main jobs as a contact center leader is to recognize an engaged call center agent from an unengaged one.
    The consequences of overlooking disengaged agents? Plentiful:

    Lost employees to competitors.
    Lower contact center morale.
    Increased costs with training and recruitment.

    Around 90% of BPO leaders agreed that agent attrition stagnated or worsened in 2021. Agent engagement will be crucial in managing high call center turnover rates.
    Trend #2: Customer support is now a main revenue driver.
    The most successful companies adopted the Product-Led Growth (PLG) strategy, an approach where all department activities – including sales, marketing, and customer support – are driven by the customer’s perceived value of their offering. This is why freemium products are on the rise; customers want to experience the product before committing their hard-earned dollars.
    According to Microsoft, 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Contact center agents are perfectly positioned to provide exceptional service experiences to their freemium users. This means customer agents are naturally adopting more of a sales role without the same commission of a sales representative. Without proper incentives to drive your customer support team, your business risks its most vital source of revenue.

    FACT:
    90% of Americans use customer service as a factor in deciding whether or not to do business with a company. – Microsoft

    How companies can promote agent engagement in 2022.
    So we know that agent engagement is important, but how can we as contact center leaders promote it? Here are some options.
    Embrace remote work permanently.
    COVID-19 taught us that remote work is here to stay. This is true for all industries, including the contact center industry. Many BPOs have zero or almost no office space, with only 10% of call centers using only in-office work environments.
    Most call centers report 10-40% of their agents working remotely, reinforcing the fact that while brick-and-mortar centers will remain, contact center leaders must continue to embrace a balance with hybrid call centers.

    DID YOU KNOW?
    “A May survey of 1,000 U.S. adults showed that 39% would consider quitting if their employers weren’t flexible about remote work.” – Bloomberg Wealth

    Improved work environments.
    You can’t expect agents to stay satisfied with the archaic, grey cubicles from the last couple of decades. To keep agents engaged, contact centers must consider the work environment they provide their employees – whether they’re working from the office or from home – and ensure their setup helps them stay motivated, focused, and productive.
    Improvements will look different for each contact center. Collecting feedback from your agents regularly will give you insights on how to best serve their needs. Here are some ideas to get you started:

    Physical workspace – consider lighting, noise levels, and spacing between workstations so agents can work without significant distractions. For remote workers, consider providing a stipend so they can optimize their workspace according to their needs.

    Benefits and perks – providing competitive compensation and perks can help improve your agents’ quality of life outside of work, which will help them bring their best selves to work.

    Team culture – ensure your agents feel supported and heard by creating opportunities for touchpoints and feedback. Building a culture based in empathy and compassion will help them emulate the same values towards your customers.

    Embrace new technology.
    We know that 2022 will continue the shift from traditional customer support roles to a mix of customer support and sales in one role. That and an increased standard for customer satisfaction will require companies to give their agents more support.
    Contact centers can offer that support with cloud-based technology – Fonolo’s Voice Call-Back technology is a great example: this simple, powerful tool allows customers to bypass hold-time without losing their place in line. This helps take the load off your agents, so they don’t need to worry about frustrated customers and long queues.
    Multichannel options will also be huge, as customers are looking for a seamless experience, no matter what platform they contact you through. Solutions like Visual IVR can help bridge your digital channels to the voice channel without risking customer abandonment.

    READ THE FULL GUIDE:
    Contact Center Trends 2022
    (It’s 100% free, we promise.)
    The post Blog first appeared on Fonolo.

  • Salesforce Advanced Admin Certification Guide & Tips [Updated 2021]

    In order to become a Certified Advanced Administrator, you need to have already passed the Salesforce Certified Administrator exam. The ‘Advanced’ Admin exam helps you build on your foundational administrator knowledge to further understand Salesforce; you can learn from in-depth lessons about features that are… Read More

  • Your big idea

    No one is going to steal it. Not if it’s actually a big idea.

    One thing that big ideas have in common is that they’re almost impossible to give away.

    You could have bought Amazon stock for lunch money, been an early backer of Acumen, financed part of Spike Lee’s first movie, had front row seats to Hamilton, bought BTC for $2… you get the idea. Even insiders usually take cash instead of stock options. And early customers almost never race out to build a competitor.

    When big ideas show up, almost no one sees what’s possible. All they notice is that change is risky and new stuff might not work.

    Don’t worry so much about someone stealing your ideas. In fact, it’s probably worth working harder to get people imagining that they might.

  • What should Admins stop doing, right now with Salesforce data?

    Data management has always provided challenges for sales teams, marketers, and admins. With so much data to wade through, it’s easy for businesses to become bogged down, especially if they do not have formal procedures in place.   I sat down with Chris Hyde, the Global… Read More

  • Here’s How To Get More People To Fill Out Your Email Survey

    When it comes to email surveys, you have to tread lightly. About a third of survey recipients tend to leave them unfinished, and the majority will dump them in their trash folders if they contain the word “Survey” in the subject line. However, surveys are critical for remaining competitive. They’re a necessary component in understanding…
    The post Here’s How To Get More People To Fill Out Your Email Survey appeared first on Benchmark Email.

  • Freshmarketer

    submitted by /u/JoebertSebua [link] [comments]

  • Vlocity deployments that enable DevOps success

    Companies in the same sector often require similar business solutions from Salesforce, which explains the rising popularity of Salesforce Industries. Also known by its former name Vlocity, Salesforce Industries provides companies with pre-built packages that meet the common needs for businesses in finance, healthcare, communications,… Read More

  • Boosted Posts vs. Paid Ads: Key Differences and When to Use Each

    For many businesses, social media is an intimidating landscape. You know that you need to be on several platforms to reach your audience, but you’re not entirely sure if your content is getting enough organic reach to make the time investment worth it.
    To add to that, you’ve been collecting followers and page likes for years and your audience is somewhere in the thousands. Why then, do your posts only reach a few hundred people at a time?

    Thanks to complex social media algorithms, your posts will only reach a fraction of your actual audience. This means that no matter how good your content is, it will never be seen by everyone who could benefit from it. Sure, every once in a while, a post may be liked, commented on, and shared so many times that Instagram or Facebook deem it worthy to be seen by the masses… but that shouldn’t be your only strategy.
    If you need to get it in front of a lot of people to introduce a new product, announce an event, or just spread awareness about who you are and what you do, it’s time to invest in paid advertising.
    Facebook Advertising
    Within Facebook, you’ll find two types of paid advertising: boosted posts and Facebook ads. Let’s take a look at what each of these is and their pros or cons.
    What is a boosted post?
    A boosted post is a post that you’ve made on your page’s timeline that you can boost to an audience of your choosing for a fee. It’s a very easy way to get your posts in front of more people who may not know who you are and what you do.

    When you boost a post, you’ll be asked a few questions to help optimize the experience. These include:

    Who do you want to reach? This prompts you to choose a targeted audience who may enjoy your content.
    What is your budget? Pick a max budget that you’d like to invest over the life of your campaign.
    How long do you want to run your boost? Facebook will take your max budget and divide it by the number of days, then apply your investment accordingly.

    Pros of Boosted Posts

    Boosted posts can be a great way to help your content reach more people.
    They are easy to set up as you work directly from your timeline.
    Compared to other forms of advertising, they can be more affordable

    Cons of Boosted Posts

    These still show up as “ads” to your audience so they’ll know that you paid for the reach rather than it happening naturally.
    You have limited customizability when it comes to creating your ideal audience.

    What is a Facebook ad?

    Unlike boosted posts, Facebook ads are created in the Ads Manager where you’ll have many more customization options to choose from.
    Pros of Facebook Ads

    You can choose where your ad is placed. In addition to the Facebook time and Instagram, you can also choose from the Facebook News Feed side ads, Messenger ads, Instagram stories, instant articles, and Audience Network.
    Be goal-oriented by choosing an objective early on in your ad building. This can help you align your marketing strategy with your business goals. You can choose from options like store traffic, conversations, and lead generation.
    Get creative. Facebook ads include carousels, allow for specific descriptions, and provide a call-to-action button to motivate your audience to do something.
    Customer your audience. Facebook ads give you more options to identify and reach your ideal audience. They also have advanced tools that allow you to create “lookalike audiences” and create overlapping audience types.

    Cons of Facebook Ads

    Facebook ads can be complicated to create and require more in-depth knowledge of your ideal audience.
    Ads are created from scratch rather than boosting an existing post that’s already doing well.
    Facebook ads can be more expensive than boosted posts.

    Boosted Post vs. Paid Ad
    Both options can provide additional reach, so how do you know which is best for you? Even with knowing the pros and cons of boosted posts and Facebook ads, the real decision comes down to your goals and what you hope to get for your money.
    Before we dive in, it’s important to note that whether you choose a Facebook ad or a boosted post, both will show up on your bill as an ad.
    Boosted Posts are good for bringing your business more exposure because it helps your posts reach audiences that may not be familiar with your brand. They are helpful for raising awareness but are not necessarily effective for converting customers or donors.
    Consider Boosted Posts If You Want To:

    Grow your following
    Develop brand awareness with a new audience
    Increase audience engagement on your Facebook page
    Improve visibility on your best posts
    Host promotions or giveaways
    Get more website clicks

    It’s always best to boost posts that are already doing well with organic reach. This will allow you to maximize your budget while increasing engagement.
    For example, let’s say that you’ve got an amazing success story testimonial. A customer used your product and had phenomenal results. You’ve got a relatable character, strong visuals, and a wonderful outcome. You’ve shared this story as a post and notice that it’s getting a lot of engagement from your audience. Hundreds have liked it, commented on it, and several have even shared it.
    This presents a wonderful opportunity for you to boost the post and be seen by potential customers who may not know your business existed. You’re not necessarily looking to convert customers right then and there (although you certainly wouldn’t say no!), but rather to introduce your company and what you can do, to a larger audience. In this case, a boosted post may be the perfect way to spend your advertising dollars.
    Maybe though, you’re looking to do more with your advertising budget. You want to capture leads, convert customers or donors, and see both a short-term and long-term benefit from your investment. If this sounds more like your advertising goals, you may want to invest in Facebook ads.
    Consider Facebook Ads If You Want To:

    Convert website visitors
    Generate leads
    Drive traffic to your store
    Get orders for your store
    Have your videos seen by more individuals

    Perhaps you just opened a new brick-and-mortar location or have expanded your business to sell products online. You not only want people to know about your business and what you do, but you want them to take action and shop in your store.
    You’ve got a decent social media following, however, you’d like more than just your regular audience to know about your latest expansion. You understand your ideal customer or “avatar” and rather than build an audience from scratch, you’d like to target people who are just like your existing customers and are ready to buy. In this case, a Facebook ad will help you better reach your goals.
    Boosted posts and Facebook ads both have their place in robust marketing and advertising plans. The key is to learn when to use each one so you can capitalize on your effort and get the best results for your business.