Author: Franz Malten Buemann

  • From Admin to CEO: How The Salesforce Ecosystem Helped me Raise $15 million

    I didn’t dream of becoming a CEO. Nor do I have a “typical-tech-founder,” Ivy-league dropout story. I went to college and started my career as a young professional in the real estate tech industry like a lot of millennials.  Although my trajectory as an accidental… Read More

  • Auto-populate Salesforce Sandboxes with Sample Records

    Sandboxes are frequently used by anyone building on the Salesforce platform to validate changes, ensuring no disruption to the existing configuration will occur. Everyone wants to avoid nasty surprises at all costs, which is why you should simulate data that exists in your org (known… Read More

  • In search of poka-yokes

    You can’t run the microwave with the door open. There’s a cut-off switch that won’t let it turn on until the door is closed.

    On the other hand, there’s nothing at all keeping you from putting a big bowl of silverware and a can of spray paint in the microwave and blowing up your house.

    Your car might not let you switch to Drive unless you press the brake first. That’s because people who weren’t paying attention were slamming their Audi into the walls of their garage, thinking that they were hitting the brake, not the gas. So Audi installed a poka-yoke. It was easier than teaching people how to use the pedals they way they intended.

    Sending a manuscript to a freelance copyeditor before you submit to your publisher is a self-built poka-yoke. as is handing over the keys to your partner when you get to a cocktail party.

    You can add a poka-yoke to just about any system that is fraught, or one where you’re nervous about the outcome.

  • Revealed vs stated preference

    Anyone know about any academic papers doing analysis on the delta between revealed and stated preferences in certain situations?
    submitted by /u/OkRefrigerator5000 [link] [comments]

  • Age old question Marketo vs Eloqua

    Can you share your reasons why you prefer Marketo over Eloqua? View Poll
    submitted by /u/zoezzz777 [link] [comments]

  • The online collection at seths.store

    It contains about 20 of my books, some obscure titles, as well as free bonus videos and recordings you might not have seen before, including one from the Julliard school and a few old-school keynotes.

    It was fun to go back and collect all of this, and I’ll probably update it from time to time with other things of interest.

    It’s at seths.store

    Thanks.

  • Reading scripts and pushing buttons

    Hiring phone salespeople and giving them a script used to make sense. Throw enough human spam at the population and sooner or later, you might make a profit.

    The person who responded to my web query the other day was doing a great job of working with his script. It didn’t really sound like him, but he was grabbing bits and pieces and pushing hard.

    What he wasn’t doing was listening.

    He hadn’t been empowered or trained to ask questions, and he used every gap in the conversation to read another part of his script.

    And when I spoke up, it didn’t matter what I said, it was back to the script.

    This is a waste. A waste for me, a waste for him and a waste for the people who hired him.

    Sales have been around a long time. They’re not going away. But they work best when they are a transfer of emotion, an actual human connection and a dialogue.

    If all you’re going to do is read a script, best to put it on your website instead.

  • What Does iOS 15 Mean for Email Deliverability?

    In the fourth post of our Demystifying Deliverability series, we take a look at Apple’s Mail Privacy Protection feature and the effects it has on email deliverability. To catch up on the rest of the series, check out our posts on ramping up your email marketing, bot clicks, and BIMI.
    The 2021 email marketing busy season is upon us. Holiday decor is going up, and, just as rapidly, email marketers are sending Black Friday offerings to their subscribers. 
    As is normal for this time of the year, global email traffic will increase over the coming weeks. And with that, mailbox providers will be under strain to manage the surge in volume. 
    It can be a stressful time for email marketers, and Apple’s Mail Privacy Protection (MPP) has added an extra layer of complexity. Not knowing the full effects of this feature on email deliverability can cause serious concern among email senders.
    But fear not for fear is the mind killer! In this article, we will examine the email ecosystem, what’s changed in light of MPP, and the factors that affect your deliverability this holiday season.
    A quick overview of the email ecosystem
    To win the very competitive inbox game (especially at this time of the year), we need to know the rules of email and the other players in the game.
    For simplicity’s sake, we will consider the four main players.

    The Sender: the individual or organization sending the emails

    The Email Service Provider (ESP): the service, like Campaign Monitor, used to send emails

    The Mailbox Providers (MBPs): the service, like Gmail or Yahoo, that provide individuals or organizations with a mailbox to receive their emails

    The Subscriber: the individual that receives the email

    Subscribers hold the power
    In October 2021, an average of over 90 billion spam emails were sent every day. It is the MBP’s responsibility to protect its users and reduce the risk of unwanted and unsafe emails landing in the inbox. This is why MBPs use strict anti-spam filters to protect their users.
    MBPs rely on their users, and how they interact with an email, to train their anti-spam filters on how to treat future emails from that same sender. In fact, user engagement and sender reputation are the most influential factors for inbox placement.

    The more subscribers interact and engage with an email — which MBPs call “positive signals” — the more emails from that sender will make it to the inbox. And the less engaged an audience is with emails from a particular sender, the more likely they’ll filter those emails into the spam folder (or block them entirely).
    These positive and negative signals help make up your domain’s sender reputation. And a domain can have different reputations at different MBPs, too. Meaning, Gmail might score things somewhat differently than Yahoo, so your domain can have a slightly different sender reputation for each. It’s less of a single, universal score, and more of a combination of many factors.
    That said, since engagement is the most weighted factor for deliverability, it’s essential for marketers to put user engagement and subscriber experience at the front and center of their marketing strategies.
    It’s also important—particularly in this season of heavy sending—to monitor your delivery and engagement metrics for each MBP regularly. This way, you’ll know if you’re having issues reaching any particular inboxes.
    How does iOS 15 affect email deliverability?
    In September 2021, Apple released iOS 15 to the public, and with it, a new privacy feature called Mail Privacy Protection.
    We’ve gone deep into detail on MPP here, but the quick summary of the feature is this:
    MPP obscures senders’ ability to track open rates, meaning the future of open rates, and the use of this metric to measure success, is changing in real-time.
    This feature caused a huge stir in the email world (and understandably so!). Since its announcement earlier in the summer, marketers have been preparing for MPP and its effects on email.
    That said, we’re still learning how deeply the effects of this feature are going to play out. Though iOS 15 has been available for a couple of months now, adoption is still relatively low. 
    That being the case, it’s difficult to predict what impact, if any, MPP will have on this holiday season. Even if adoption was higher, it’s important to remember that, just because a user opts into MPP, doesn’t mean MBPs will treat incoming emails differently. In a real sense, deliverability has not changed with the release of Apple’s Mail Privacy Protection.
    What it does mean, though, is that you’ll have to change the way you view engagement when monitoring your delivery and engagement metrics.
    MBPs still use the same signals to determine how to filter incoming emails. And senders still need to comply with email rules and follow best practices. To stay on top of your deliverability this holiday season, make sure you do the following:

    Get clear opt-in when collecting your list. Sending to a fully opted-in list means higher engagement. Which, in turn, shows more positive user activity to the MBP.

    Manage and segment your lists. Sending to active subscribers means more engagement and more inbox placement. Sending to an old and unused list means lower open rates, higher bounce rates, and more spam complaints—all of which are negative signals to the MBP.

    Focus on list hygiene. Permission to send emails isn’t evergreen, and monitoring list hygiene is an ongoing process. If a subset of a list has poor engagement metrics, consider trying to re-engage that particular group. And if that doesn’t work, feel free to say goodbye to the dormant contacts altogether. 

    Wrap up
    Senders still have time to review their marketing programs and prepare for the holiday season. Even if your holiday programs have already begun, it’s still not too late to follow these deliverability best practices.
    Be sure to check out our Ultimate Guide to Holiday Email Marketing in 2021 as well. It’s full of useful tips for marketers who will be ramping up their email output for the next couple of months.
    And, as always, make sure to engage with your audience with honesty, respect, and clear communication. Do those things, and you’ll make it through this season just fine.
    The post What Does iOS 15 Mean for Email Deliverability? appeared first on Campaign Monitor.

  • Implement Salesforce Path into your Record Pages

    Salesforce Path visualizes a record’s progress through a process in a chevron diagram, plus key fields and guidance for what should be completed at each stage. Path is a Lightning component that can be placed on Opportunities, Leads, Campaigns, Contracts, Orders, and even custom objects.… Read More

  • Will LinkedIn sales navigator (or similar tool) allow you to search by people who are members of certain groups?

    Will LinkedIn sales navigator (or similar tool) allow you to search by people who are members of certain groups? I want to build two lead lists based on two groups. One I’m a member of, so I could figure out a way to scrape it. The other is private and I’m not a member of it… are there any paid products that would give you access to the list?
    submitted by /u/papercloudsdotco [link] [comments]