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Author: Franz Malten Buemann
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The online collection at seths.store
It contains about 20 of my books, some obscure titles, as well as free bonus videos and recordings you might not have seen before, including one from the Julliard school and a few old-school keynotes.
It was fun to go back and collect all of this, and I’ll probably update it from time to time with other things of interest.
It’s at seths.store
Thanks.
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Reading scripts and pushing buttons
Hiring phone salespeople and giving them a script used to make sense. Throw enough human spam at the population and sooner or later, you might make a profit.
The person who responded to my web query the other day was doing a great job of working with his script. It didn’t really sound like him, but he was grabbing bits and pieces and pushing hard.
What he wasn’t doing was listening.
He hadn’t been empowered or trained to ask questions, and he used every gap in the conversation to read another part of his script.
And when I spoke up, it didn’t matter what I said, it was back to the script.
This is a waste. A waste for me, a waste for him and a waste for the people who hired him.
Sales have been around a long time. They’re not going away. But they work best when they are a transfer of emotion, an actual human connection and a dialogue.
If all you’re going to do is read a script, best to put it on your website instead.
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What Does iOS 15 Mean for Email Deliverability?
In the fourth post of our Demystifying Deliverability series, we take a look at Apple’s Mail Privacy Protection feature and the effects it has on email deliverability. To catch up on the rest of the series, check out our posts on ramping up your email marketing, bot clicks, and BIMI.
The 2021 email marketing busy season is upon us. Holiday decor is going up, and, just as rapidly, email marketers are sending Black Friday offerings to their subscribers.
As is normal for this time of the year, global email traffic will increase over the coming weeks. And with that, mailbox providers will be under strain to manage the surge in volume.
It can be a stressful time for email marketers, and Apple’s Mail Privacy Protection (MPP) has added an extra layer of complexity. Not knowing the full effects of this feature on email deliverability can cause serious concern among email senders.
But fear not for fear is the mind killer! In this article, we will examine the email ecosystem, what’s changed in light of MPP, and the factors that affect your deliverability this holiday season.
A quick overview of the email ecosystem
To win the very competitive inbox game (especially at this time of the year), we need to know the rules of email and the other players in the game.
For simplicity’s sake, we will consider the four main players.The Sender: the individual or organization sending the emails
The Email Service Provider (ESP): the service, like Campaign Monitor, used to send emails
The Mailbox Providers (MBPs): the service, like Gmail or Yahoo, that provide individuals or organizations with a mailbox to receive their emails
The Subscriber: the individual that receives the email
Subscribers hold the power
In October 2021, an average of over 90 billion spam emails were sent every day. It is the MBP’s responsibility to protect its users and reduce the risk of unwanted and unsafe emails landing in the inbox. This is why MBPs use strict anti-spam filters to protect their users.
MBPs rely on their users, and how they interact with an email, to train their anti-spam filters on how to treat future emails from that same sender. In fact, user engagement and sender reputation are the most influential factors for inbox placement.The more subscribers interact and engage with an email — which MBPs call “positive signals” — the more emails from that sender will make it to the inbox. And the less engaged an audience is with emails from a particular sender, the more likely they’ll filter those emails into the spam folder (or block them entirely).
These positive and negative signals help make up your domain’s sender reputation. And a domain can have different reputations at different MBPs, too. Meaning, Gmail might score things somewhat differently than Yahoo, so your domain can have a slightly different sender reputation for each. It’s less of a single, universal score, and more of a combination of many factors.
That said, since engagement is the most weighted factor for deliverability, it’s essential for marketers to put user engagement and subscriber experience at the front and center of their marketing strategies.
It’s also important—particularly in this season of heavy sending—to monitor your delivery and engagement metrics for each MBP regularly. This way, you’ll know if you’re having issues reaching any particular inboxes.
How does iOS 15 affect email deliverability?
In September 2021, Apple released iOS 15 to the public, and with it, a new privacy feature called Mail Privacy Protection.
We’ve gone deep into detail on MPP here, but the quick summary of the feature is this:
MPP obscures senders’ ability to track open rates, meaning the future of open rates, and the use of this metric to measure success, is changing in real-time.
This feature caused a huge stir in the email world (and understandably so!). Since its announcement earlier in the summer, marketers have been preparing for MPP and its effects on email.
That said, we’re still learning how deeply the effects of this feature are going to play out. Though iOS 15 has been available for a couple of months now, adoption is still relatively low.
That being the case, it’s difficult to predict what impact, if any, MPP will have on this holiday season. Even if adoption was higher, it’s important to remember that, just because a user opts into MPP, doesn’t mean MBPs will treat incoming emails differently. In a real sense, deliverability has not changed with the release of Apple’s Mail Privacy Protection.
What it does mean, though, is that you’ll have to change the way you view engagement when monitoring your delivery and engagement metrics.
MBPs still use the same signals to determine how to filter incoming emails. And senders still need to comply with email rules and follow best practices. To stay on top of your deliverability this holiday season, make sure you do the following:Get clear opt-in when collecting your list. Sending to a fully opted-in list means higher engagement. Which, in turn, shows more positive user activity to the MBP.
Manage and segment your lists. Sending to active subscribers means more engagement and more inbox placement. Sending to an old and unused list means lower open rates, higher bounce rates, and more spam complaints—all of which are negative signals to the MBP.
Focus on list hygiene. Permission to send emails isn’t evergreen, and monitoring list hygiene is an ongoing process. If a subset of a list has poor engagement metrics, consider trying to re-engage that particular group. And if that doesn’t work, feel free to say goodbye to the dormant contacts altogether.
Wrap up
Senders still have time to review their marketing programs and prepare for the holiday season. Even if your holiday programs have already begun, it’s still not too late to follow these deliverability best practices.
Be sure to check out our Ultimate Guide to Holiday Email Marketing in 2021 as well. It’s full of useful tips for marketers who will be ramping up their email output for the next couple of months.
And, as always, make sure to engage with your audience with honesty, respect, and clear communication. Do those things, and you’ll make it through this season just fine.
The post What Does iOS 15 Mean for Email Deliverability? appeared first on Campaign Monitor. -
Implement Salesforce Path into your Record Pages
Salesforce Path visualizes a record’s progress through a process in a chevron diagram, plus key fields and guidance for what should be completed at each stage. Path is a Lightning component that can be placed on Opportunities, Leads, Campaigns, Contracts, Orders, and even custom objects.… Read More
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Will LinkedIn sales navigator (or similar tool) allow you to search by people who are members of certain groups?
Will LinkedIn sales navigator (or similar tool) allow you to search by people who are members of certain groups? I want to build two lead lists based on two groups. One I’m a member of, so I could figure out a way to scrape it. The other is private and I’m not a member of it… are there any paid products that would give you access to the list?
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Behavioral Segmentation Vs Demographic
submitted by /u/notifyvisitors [link] [comments]
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How to Write A Career Objective That Gets Your Resume Noticed
Career objectives are a topic of hot debate in the resume space. Certain career experts say they’re outdated. Others claim they give hiring managers a quick glance at your top attributes and experiences.
Whether you call it a personal branding statement, experience overview, or resume objective, a career objective statement is still relevant. That’s because a well-crafted objective lets hiring managers learn about your skills, personality, and career highlights from the first look.That’s if a hiring manager even makes it to your resume, of course. With an increasingly competitive pool of candidates, HR teams often rely on technology to help sort resumes and select candidates for the next hiring stage. Algorithms pick and choose people based on keywords, often prioritizing optimized language over someone who may be the best fit for the job.
But there are ways to ensure your career objective works for you, instead of against you. Let’s look at what a career objective is and how to make yours meet today’s resume standards.
What is a Career Objective?
A career objective is a succinct paragraph that summarizes your professional experiences, skills, and goals. It is usually two to three sentences long and sits at the top of your resume, under your name and contact information.Image Source
Your career objective is one of the first pieces of information hiring managers will see when scanning your resume, so it has to stand out. You can do this in several ways, like tailoring the objective to the role you’re applying for, adding top keywords, and highlighting relevant skills. The result should be a concise summary that’s clear, actionable, and compelling. Bonus if it hints at your personality.
But what does that look like? Here are the steps you can follow to craft a great career objective for any role.
How to Write a Career Objective
1. Understand the job description.
It’s easy to copy and paste information for your career objective from a job description. But to show originality and thought, you have to understand what a hiring manager truly wants.
Do this by looking for the most in-demand skills or characteristics for the role. These are often listed within the job description under a section labeled “Required Skills” or “Core Responsibilities.” You can find the right skills or traits to include by cross-referencing the list to any additional descriptions about the company or position.
If you can tell it’s a fast-paced work environment, for example, the ability to multi-task and develop efficient processes are good skills to highlight within your career objective.
It’s also important to consider the job-specific software you may need for a position. For technical roles like SEO Marketing Managers, tools such as Ahrefs, Google Analytics, or DeepCrawl are needed to perform audits and analysis. Make sure to note the software requirements so you can reference one or two in your objective.
Here’s a sample job description for a Growth Marketing Manager in the foodservice industry that shows both the software requirements and the company personality.Image Source
Once you comb through the job description, create a list of the top 10 traits and skills you want to include in your statement. You may not use all of them, but it’s good to have options as you write.
2. Know your value.
If you’re deep in the job hunt, you can probably recite your strengths in your sleep. Instead, write down the specific ways you add value to your list of skills and traits.
These can include your strengths, degrees, licenses, or certifications. It’s also worth mentioning any strong connections you have, such as working for top-tier clients or experience speaking at industry events. Just make sure the experience is relevant to the company, industry, and role.
Let’s say you’re applying to a Community Marketing Manager position and have a proven track record of running an ambassador program. The company wants candidates with experience leading teams and implementing community programs.
You can highlight your value by including a statement like this in your career objective: “Experience developing an ambassador program that elevated diverse voices and united micro-communities into one passionate group.”
Again, look to the job description to understand how you can most add value to the company.
3. Keep it concise.
A career objective should be no more than three sentences. Your resume still needs to include your work experience, core skills, education, volunteer experience, and certifications.
Write a draft of your career objective using the list you created in steps one and two. Your first few drafts may be more than three sentences. That’s okay. Try to remove any excessive language, like “that,” “a,” “the.” And don’t worry too much about using complete sentences (see more on this in the examples below).
Here’s what a career objective should, and should not, look like for a growth marketer role:Image Source
If you get stuck, have a trusted friend, colleague, or mentor review the statement. They may be able to offer feedback and correct any errors. You want it to be absolutely perfect, so it’s helpful to have one or more pairs of eyes review your work.
How to Write an Objective for a Career Change
You may be comfortable writing a career objective for a field you have experience in. But what if you’re changing careers?
The goal when writing this type of career objective is to tie your previous experience into your desired role as much as possible. This requires you to draw connections between your past work and your new career. Let’s look at an example, where the candidate is aiming to transition from an accounting career to one in marketing.The candidate uses the career objective to explain their career switch and draw attention to their analytical skills – a must-have in many marketing careers. If you want to make the switch to marketing, check out this list of in-demand technical skills to get ideas for your career objective.
Career Objective Examples
Every role has distinct requirements, and your career objective needs to reflect those differences. Look to the following examples for inspiration when writing your statement. But remember to change up your career objective based on the position and company.
Lifecycle Marketing Manager
Data-savvy lifecycle marketing manager with seven years of experience crafting omnichannel customer journeys. Have successfully built customer programs that increased loyalty by 25% using best practices for lifecycle frameworks and communication strategies. Strong analytical skills and familiarity with various ESP and CRM software.
Communications Specialist
Highly creative communications specialist who excels in collaborative, fast-paced environments. Over the past four years, I’ve coordinated and refined content for marketing industry leaders to ensure company narratives are compelling and accurate. Experience managing content libraries, social media platforms, and internal newsletters.
Senior Brand Strategist
Creative lead with a knack for developing strong client relationships and innovative branding strategies. Over 10 years of experience crafting strategic marketing plans that have led to 45% growth in clients’ brand awareness. Excellent communicator and coordinator with the ability to foster long-term partnerships while ensuring teams stay on track.
Communications Manager
Proactive global communications manager with 11 years of experience developing and executing strategic communications programs for fintech companies. Skilled at media pitching, evolving core narratives, managing external partners, and overseeing complex technology communications. Looking to guide teams on best practices for translating complex narratives into compelling content that attracts audiences.
Director of Content Marketing and Strategy
An empathetic leader with 15+ years of experience managing high-growth content and editorial teams for Fortune 100 clients. Passionate about building data-driven content strategies that simplify complex messaging to engage audiences and meet business goals. Seeking an environment that challenges assumptions to drive customer acquisition through best-in-class editorial strategies.
Now, it’s time to write a career objective that showcases your skills. If you follow the steps above, keep it original, and reference the job description, your objective is likely to wow hiring managers – and hopefully, help you move on to the next stage in the hiring process. -
Management by Objectives: Everything You Need to Know
A very famous Cheshire cat once said, “If you don’t know where you’re going, any road will take you there.”
Alright, maybe Lewis Carroll is actually the one that penned that quote, but it’s true nonetheless, and good advice for life and business.
As a leader, you have expectations for your team. You want to see a specific level of performance and efficiency, but have you ever been clear about exactly what success looks like?
If goals and desired outcomes are not communicated to employees, they can’t possibly meet your expectations. This leads to micromanaging or helicopter-managing and instills the belief in your employees that you do not trust them or their ability to achieve results. Over time, this breeds resentment erodes job satisfaction and increases the rate of turnover as employees go off in search of greener pastures.
If you’ve seen this situation occur multiple times throughout your organization, it’s time to look at your leadership style. Do you provide your employees with the knowledge and the skills they need, and clearly communicate what you want to see?
If not, it’s not too late. Shift your mindset and company culture to management by objectives and watch your employees step up to the challenge.
What is management by objectives?
The term “management by objectives” (MBO) may be new to your vocabulary, but it’s certainly not a new concept. MBO is one approach managers use to get the most out of their employees. It involves creating a series of concrete goals for an employee to accomplish for the betterment of the organization.Image Source
What is the purpose of management by objectives?
MBO ensures that employees receive clear communication regarding their roles and responsibilities, and they understand the role they play in the overall health of the organization. It not only helps them get clear on what’s expected of them but also gives them a sense of purpose as they take ownership of how they impact the rest of the organization and help meet its mission.
Businesses that operate in silos where from one department to another, people don’t know what anyone else is working on, have a lower chance of succeeding. Employees can easily become disheartened when they can’t see the larger picture. Management by objectives aims to break down these walls for great transparency across organizations.
Management by Objectives Advantages and Disadvantages
Just like any management style, there are pros and cons to management by objectives. Let’s take a closer look:
Advantages of Management by ObjectivesEmployees can understand and appreciate their individual impact on the company as a whole.
Expectations are clearly communicated and based on Key Result Areas (KRAs) tailored to each employee.
Employees understand what success looks like and what they have to accomplish to reach it.
Teamwork improves and finger-pointing decreases. Employees know their responsibilities and tasks are less likely to fall through the cracks.
Employees feel essential and indispensable to the organization as they each perform a unique task.The Disadvantages of Management by Objectives
It’s possible for managers to rely too much on MBO and a management style. While it can revolutionize your organization, it has its limitations and is not always appropriate.
With goals and objectives overemphasized, non-measurable aspects of the work environment (like teamwork, positive customer interactions, etc.) may become less practiced and valued.
With a constant focus on numbers and metrics, employees may feel anxious about their performance which could make things worse.As you can see, management by objectives can help your organization move in the right direction, however, it is not a cure-all for every challenge your organization may face. Let’s take a closer look at how to utilize this leadership style for optimum effectiveness.
How To Incorporate Management by Objectives Into Your Organization
Like everything in life, it helps to have a plan before you dive in. Let’s review how to implement MBO in your own company.
Management by Objectives Steps
Define Your Goals
What would you like to see the organization as a whole achieve, and during what time period? These goals should be shared with everyone in your organization.
Create and Communicate Employee Goals
How do your employee’s responsibilities play into the goals of the organization? This will allow you to create specific goals and objectives for them to meet.
Monitor Their Performance and Progress
Review your employees’ performance on a regular basis. Are they hitting whatever numbers you’ve assigned them? Are they steadily working towards a larger goal?
Assess Their Performance
It’s good to know where your employees stand, however, it’s even more important to communicate how they’re doing with them. Without regular performance reviews, your employees can’t gauge how they are performing and if changes need to be made.
Provide Feedback
If employees are doing well, let them know. You may wish to do this privately or publicly to congratulate them and inspire others. If they are not meeting your expectations, provide this feedback privately so as not to demean them in front of their colleagues. You will also need to give them steps to take to improve their performance.
If they’re not reaching their goals, this may be because those goals have not been properly communicated, or because they don’t have the right tools to do what’s expected. Have a conversation to assess if either of these factors is at play, and then do whatever is necessary to remedy the situation.
When you follow these steps, you can implement a successful culture of management by objectives and see an improvement in your team’s performance. This works for a sales environment, as well as customer service, or any other department in an organization.
Management by Objectives Examples
If this sounds like something you’d like to try, you may be wondering what are some examples of objectives that you could set. While specific objectives may differ depending on your industry, product, and specific company, there are some blanket objectives that you can begin with. While any department can use MBO, we’ll take a look at 3 specific instances.
Sales MBO examplesDecrease the sales cycle to 2 months
Increase the average sales to $10,000
Bring in 15 new customersMarketing MBO Examples
Increase social media likes by 40%
Increase time spent on the website by 5 minutes
Generate 500 new leads per month
Get 5 media placementsCustomer Service BMO Examples
Decrease call time to under 5 minutes
Increase customer satisfaction by 30%
Reduce manager call intervention by 10%Human Resources MBO Examples
Improve retention rate by 15%
Implement a leadership training program for remarkable employees
Increase employee satisfaction by 30%When it’s time to inspire your team and breathe new life into your organization, consider incorporating management by objectives into your company culture. You may be surprised how well your employees take to this new system and once they understand your expectations they’re in a better position to meet or exceed them.
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How LinkedIn Has Transformed The Businesses of These 3 Entrepreneurs
People often think of LinkedIn as the place to go for personal career growth but it can also be an incredible resource for growing your company. Especially if you’re a small business owner whose personal brand is closely linked to your company mission, LinkedIn shouldn’t be ignored as part of your social media strategy.
I sat down with a few founders to learn more about how LinkedIn has transformed their businesses. Read on to hear their stories, see their results, and learn the strategies you can start implementing today.
Quick note: Before you get started with these strategies I recommend you audit your LinkedIn profile to ensure it’s accurate and compelling. It won’t take much time and it can go a long way!
Building Thought Leadership
While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. This is especially true when your individual thought leadership aligns closely with the mission of your company.
When Sherrell Dorsey started the digital news and insights platform The Plug, she knew she wanted it to be seen as the leading voice in the Black innovation economy—and she wanted her voice to be in the mix as well. She turned to LinkedIn to share the work she was doing and lessons she was learning a couple of times per week.
Sherrell Dorsey, Founder and CEO of The PlugThe results were shocking: “Just a few months later, the kind of engagement I received was insane. And then just a few months after that, I was named a LinkedIn Top Voice in Technology.”
This recognition has helped give Dorsey and her company more leverage when it comes to PR outreach and speaking opportunities. “There’s a little street cred to it. I think folks come across my profile and they see that I’m a LinkedIn Top Voice, so I must be legit,” she says.
She’s continued to double down on her LinkedIn strategy—adding LinkedIn Live conversations into the mix—because she’s noticed how demonstrating her passion ultimately boosts her company’s brand, too. “It’s been a way for people to see me, see the work, see the authenticity, and then make a decision that they want to engage with this brand based off of what they’ve seen me post or share on LinkedIn,” she says.
Connecting With Industry Leaders They May Otherwise Have Never Met
Social media is great for connecting with new people, regardless of where they’re based. But many entrepreneurs share that LinkedIn has been especially valuable in this respect. In a post-COVID world where conferences and gatherings are less common, LinkedIn is a powerful platform for finding peers to serve as sounding boards, mentors to learn from, and even future customers from afar.
Sheena Russell, founder and CEO of Made With Local, loves the fact that her company operates out of the relatively remote city of Halifax in Nova Scotia, Canada. However, she shares, “In certain circumstances, it can feel isolating to not be where the action is.”
Sheena Russell, Founder and CEO of Made with Local Thanks to a strategy of sharing some behind-the-scenes action and reflections on her life as a CPG (consumer packaged goods) entrepreneur on LinkedIn, Russell has grown her network far beyond what would be possible locally. “With LinkedIn, I am personally connected to huge CPG founders and people who are running brands I really admire,” she says.
Beyond helping Russell and her team feel more connected and giving them the chance to learn from the best in the business, Russell expects these far-reaching connections will prove valuable as Made With Local sets its sights on expanding into the U.S. and beyond.
“It’s a really great way for us to start building a name for ourselves in the international CPG and natural food and beverage community that will serve us down the line when it’s time for us to finally start selling into those markets,” she says. “By that point, I will hopefully have shown up on the feeds of lots of other CPG founders and people from the States, so they’ll be somewhat familiar with the brand.”
Meeting Clients
Many social media platforms seem like a fun diversion—but do they actually help small businesses make money? The answer for LinkedIn—especially for companies in B2B or career-related industries—is a resounding yes. According to the Content Marketing Institute, LinkedIn is the top paid and organic channel for B2B businesses.
Latesha Byrd, CEO of talent development agency Perfeqta, has seen this firsthand. Back in 2015, before founding her company and while she was still working a full-time job, she started using LinkedIn Profinder (now called LinkedIn Services Marketplace) to advertise her career coaching services and find her early clients. “That essentially tripled the amount of revenue I was bringing in for my business, and in about six months I was able to leave corporate America,” she says.
Latesha Byrd, CEO of PerfeqtaEven today, as Perfeqta has established itself on other platforms, LinkedIn continues to be a powerful driver of clients. “One of my current retainer clients—a tech startup that we created a talent acquisition framework and did some diversity and inclusion roadmapping for—found me on LinkedIn and reached out,” Byrd notes.
Although not every new connection will lead to an immediate sale, putting yourself out there on LinkedIn can be a powerful way to build a pipeline of potential clients. “After my last LinkedIn Live, someone who works in diversity recruiting at a really great company reached out to ask for the inclusive recruitment guide I mentioned,” Byrd says. That LinkedIn Live has since been viewed almost 30,000 times.
The best part is that all of these business owners agree that LinkedIn requires less intense curation and content creation than many other social platforms. Post consistently a few times per week, engage with people in your world, and don’t hesitate to share your story authentically. With those three steps, you’re well on your way to building a strong LinkedIn strategy—and growing your business in all kinds of incredible new ways. -
Together
In the US, Thanksgiving is right around the corner. Despite what you might see around you, it’s not a holiday that exists to mark the beginning of shopping season. It celebrates the harvest, and in the original glossed-over telling, celebrates the connections between people from different backgrounds and cultures.
And each year, we get another chance to make that version true. Every day, in fact.
Two thoughts as you begin to plan your celebration (wherever you are, and whatever day you have it.)
First, I hope you’ll consider the free Thanksgiving Reader. It’s a PDF you can print and share at the event. For years, people have been using it to go around the table and give friends and family a chance to speak and connect. I’m thrilled that it’s already touched more than a million people.
Second, perhaps today would be a good day to share some of those unused Frequent Flyer miles. This organization is well on the way to collecting a billion miles to enable families to have a fresh start before the end of the year. It’s surprisingly easy to donate miles that the airlines are hoping will expire, and see them used for a good cause. I’m giving away two copies of the out-of-print 18-pound titan to people who enter my little sweepstakes celebrating this project.
Readers of this blog are well on the way to donating more than a million miles.
Thanks for leading, caring and connecting.