Author: Franz Malten Buemann

  • 5 Open Door Policy Examples

    Whether they have an issue they want to be resolved or ideas they think would improve the company or better serve clients, employees just want to be heard.
    When you don’t create an open line of communication with your team, they may feel discouraged, leading to poor morale and ultimately lower production. Not to mention that employees who feel undervalued are likely to take their time and talents elsewhere.

    But an open-door policy can help employees bring fresh ideas to the table and make you aware of small issues before they become major problems that affect everyone. Here’s what an open-door policy entails, how you can create one yourself, and some examples of open-door policies in action.
    This workplace standard should foster communication and trust throughout the company, and employees should not have to fear retaliation should they raise issues with the company or their work with any managers. Instead, they should feel heard and supported through an open door policy.
    Benefits of an Open Door Policy
    There are several benefits to maintaining an open-door policy in the workplace. First, it fosters better communication across the company. It also helps employees speak their minds about workplace issues as soon as possible, which minimizes conflicts.
    An open-door policy can help employees feel more supported and valued by management, which boosts morale and ultimately productivity. It may even lower turnover rates.
    In one study on employee voice, researchers found that at a national restaurant chain with over 7,500 employees and 335 general managers, turnover decreased by 32% and saved the company $1.6 million per year by allowing employees to voice their concerns.
    Why You Need an Open-Door Policy
    Without an open-door policy, your team may experience an increase in workplace conflicts if people don’t feel comfortable raising issues sooner rather than later.
    Some employees may begin to isolate themselves if they feel they can’t speak to managers about ideas or concerns. Ultimately, these employees may even leave the company in hopes of finding a workplace culture that is more transparent and communicative.
    Plus, without an environment that feels open and supportive, you could be missing out on great ideas that improve the company if employees don’t feel that they can share their ideas with you.
    When you’re ready to start implementing an open-door policy in your office, follow these five steps to setting up the standard and following it through.
    1. Add It to the Handbook
    To make your open-door policy official, you want to add it to the company handbook, so employees are able to review the policy at any time. This also adds more accountability for supervisors to follow the policy.
    2. Communicate Expectations
    If an open-door policy is new to your employees, you should explain what it is, how it works, and what it will look like for your team.
    For example, some companies have a pretty literal open-door policy, meaning when a manager’s door is open, employees can pop in to talk. Discuss how the open door policy works, so employees feel comfortable if they need to use it.
    3. Set Boundaries
    Creating open and direct lines of communication with management is good, but without boundaries, this can also lead to a loss in productivity. Set boundaries that work for you and your team.
    Can employees drop by to discuss issues anytime, or should they email you to set up a meeting? Alternatively, you can share times of the day or week that are the best for employees to stop by your office, rather than leaving yourself open all the time, which can prevent you from doing your work.
    Also, consider boundaries on discussion topics. Employees should feel comfortable speaking to management if there’s a conflict with another employee, but this shouldn’t become a way for teammates to gossip about one another or undermine co-workers.
    4. Actively Listen to Employees
    If an employee comes to you with a problem or idea, make sure you are actively listening to the employee. Otherwise, it can come off as if you don’t care. That means stop typing and sending off emails when they are trying to speak to you. Instead, maintain eye contact, ask thoughtful questions, and end the conversation with a recap of what you discussed.
    5. Address Concerns In a Timely Fashion
    Some workplaces say they have an open-door policy, but when employees voice their concerns, nothing is actually done. Follow through on your open-door policy by addressing issues as soon as possible after an employee comes to you.
    Open-Door Policy Examples
    Many companies across different sectors have open-door policies for their teams. Here are some top examples of various companies that use open-door policies to boost transparency, communication, and productivity.
    1. IBM
    IBM, a massive technology company operating in over 170 countries, has had an open-door policy for several years. It allows employees to access higher management to discuss concerns. As an added level of security, IBM also allows employees to speak confidentially and send reports by phone, email, or even snail mail.
    In a study on an IBM subsidiary in France, researchers found that the more the open door policy is communicated to employees, the more confident employees feel in the policy, an example that any workplace should consider as they set up their own open-door policy.
    2. HP
    HP, another major technology company, has a policy that invites employees to raise concerns quickly and opens communication across all levels of the company. As part of its expectations, HP notes that open communication should be part of day-to-day business practices for all employees.
    As far as boundaries go, employees should first bring up their concerns within their own chain of command before taking it to the Ethics and Compliance office. Finally, employees should feel comfortable giving or asking for feedback without any fear of retaliation from management or co-workers.
    3. Keka
    Keka is an HR payroll software company that prides itself on making employees feel safe, inspired, and fulfilled by their job. So it’s no surprise that the organization has its own open-door policy.
    For its own policy, Keka uses open doors literally and figuratively, allowing teams to communicate frequently whether in-person or virtually. This company’s policy applies across various levels and departments of the company, so anyone can raise their concerns to any relevant party.
    The policy clearly outlines the expectations and boundaries for the policy, including what types of topics, are considered relevant for discussion and how to have the most effective discussion to resolve issues promptly.
    4. Saint Louis University
    Open door policies are encouraged at higher education institutions, too. At Saint Louis University, the open-door policy is meant to create a more informal conflict-resolution process that is an add-on to other procedures for employee reviews and staff grievances.
    The policy notes that employees can bring up questions, suggestions, or concerns, typically to their immediate supervisor, for assistance. If employees do not receive assistance, the policy directs employees to follow the more formal Staff Grievance Policy.
    5. Health Information Alliance, Inc.
    The Health Information Alliance, Inc. implements an open-door policy designed to foster a positive work environment. In this open-door policy, there are specific issues outlined that are “open-door issues,” including, “disciplinary action, work assignments, interpretation or application of policies and procedures, transfer and nonsupervisory promotions, or other employment issues.”
    Other issues, like evaluations or personal conflicts, are notably not included.
    This is more of a hybrid open-door policy that also follows a traditional chain of command, where the employee is encouraged to first speak with their direct supervisor. If their complaint is about their supervisor, then they can go up the chain of command to their supervisor’s manager.
    Although considered a more informal route of resolving issues, this policy makes an important note that open-door issues should be thoroughly documented in order to best resolve each concern.
    Improve Employee Morale and Trust With an Open-Door Policy
    The key to any successful relationship is communication, and that certainly applies to workplace employees. If you want your employees to feel supported, supervisors and executives should consider implementing an open-door policy.
    With this workplace standard, employees can raise concerns over company procedures, other employees’ conduct, their pay, or any other work-related issues. It also opens the door for employees to share their ideas, which can benefit the entire company by making things run more efficiently or improving productivity.

  • What is a Product Marketing Manager? Job Description and Salary

    Your research and development team has been working on a new product for months and putting valuable resources into its design and manufacturing. They’ve carefully researched the market and the problem they intend to solve.
    They’ve brainstormed and planned out the best possible product, and then meticulously crafted it before testing its functionality to make sure that it does indeed do what it was meant to do.
    You are convinced that this is the best addition to the world since chocolate.
    With an amazing product ready to go to market, there’s only one question left in your mind. How are you going to announce your product and get it in front of potential customers, i.e. the people who will actually buy it?

    For this step of the process (and ideally since the very beginning of research and development), you’ve got a product marketing manager ready to take the next step with your new creation. Without marketing, your product (no matter how amazing it is), will never be found by the customers whose problem it would solve. This could lead to lackluster sales, a financial failure, and potential customers who are still suffering from their original problem.
    From that perspective, you can see how valuable good product marketing managers are. Let’s learn more about this pertinent role.
    What is a product marketing manager?
    You may be wondering, what is a product marketing manager (PMM) and how essential are they to my product launch? A product marketing manager is an individual who takes ownership of the positioning, messaging, and branding of a product.
    To get an even better idea of this role, let’s take a look at this sample product marketing job description.
    Product Manager Job Description
    A product marketing manager will be responsible for overseeing the creation and distribution of promotional campaigns for key products. This individual will have a keen understanding of the product’s target audience, and in-depth knowledge of relevant product features.
    Product Marketing Manager Skills and Qualifications:

    Foundational marketing and campaign management experience
    Project management skills
    Strong organizational and communication skills
    The ability to analyze relevant information and make informed decisions
    The ability to prioritize tasks and responsibilities across projects

    For this role, employers look for a minimum of a Bachelor’s degree, ideally in business administration, marketing, or a related field of study. Some employers may seek candidates who hold advanced degrees and have more extensive experience in marketing, sales, or advertising.
    While not required, there are certifications available (such as the Certified Product Marketing Manager distinction) that can help better prepare Product Marketing Managers for the responsibilities they are about to take on.
    According to PayScale, the base salary for Product Marketing Managers in the U.S. is $92,628 per year though this can vary depending on the company and level of experience.
    What does a product marketing manager do?
    These individuals are responsible for crafting a story about the product that will entice potential customers to purchase the product, and collecting customer feedback after launch.
    When the product is being prepared for launch, the product marketing manager (or team) will be brought into the process to educate the public about the value and benefits of the offering so they can convert potential customers into raving fans.
    To do this, the PMM will focus on three levels of the sales funnel:

    Acquisition: Bringing awareness to your product through content such as social media, copywriting, and blogs. This requires the product marketing manager to determine what type of campaign needs to be done, create a budget for the marketing endeavors, craft a project plan to map out when this content will be released, and oversee a team who will create the desired content.

    Engagement: Building trust and creating conversation with potential customers through events, campaigns, and specific calls to action.

    Conversion and Retention: Converting potential customers into paying customers for one-time purchases and keeping existing customers loyal through subscription models or add-on purchases (when appropriate).

    It’s worth noting that from one company (or campaign) to the next, the responsibilities and expectations placed on a product marketing manager may differ.
    How does a product marketing manager differ from a product manager?
    With similar titles, it can sometimes be difficult to understand the different roles available within a company. Many often confuse product marketing managers with product managers, and while there are similarities, the roles carry very different responsibilities.
    Both a product marketing manager and a product manager provide a voice for the product. However, the difference is who they are speaking to. A product manager is vocal during the production stage of a product. They speak internally on behalf of the product, communicating with engineers and developers regarding the features and functionality of a product. A product manager is focused on answering the question, “Does this product solve the problem we intend it to solve?”
    A product marketing manager, on the other hand, is responsible for speaking to the outside world. They are focused on the question, “How will people know that this product solves their problem?” They will create a launch plan and work with the social media team, the PR team, the marketing team, and the sales team to ensure a successful product launch and to spread the word regarding this new or improved product.
    While these individuals will fulfill very different roles, they will find themselves working together at times. Both the product manager and the product marketing manager must have a solid understanding of the buyer persona and will share the research they’ve done to assist the other.
    The role of a marketing manager can be confused with a product marketing manager as well. Again, there are similarities and overlap, however, a marketing manager often works on general marketing activities to grow awareness across a company’s user base. They will typically spend less time doing research and developing buyer personas.
    Creating a product is only half the battle. In order to succeed with your product launch, make your product wildly profitable, and ensure that it gets into the hands of the individuals you intended to help, you need someone at the marketing helm. When you choose the right product marketing manager, they will lead the right customers to your product.

  • Do You Have More Trailhead Badges Than the Average Trailblazer?

    Trailhead is Salesforce’s online learning platform where professionals can do self-guided training, for free. Trailhead was born from Salesforce’s motivation to build a skilled workforce to meet looming technical skill gaps. A large part of Trailhead’s overwhelming success is its gamification. Users achieve badges (etc.)… Read More

  • Crowded markets

    At first glance, it makes sense to avoid a crowded market. Better to sell your services or your products in a place where you’re the only one.

    But crowded markets also have lots of customers.

    A mutual understanding of what’s expected.

    People ready to pay to solve their problems.

    Word of mouth.

    And competitors to learn from.

    If you can enter a crowded market with a remarkable entry (worth talking about) and the resources to persist over time, it might be just the place.

  • Getting Started with Salesforce Flow – Part 87 (Mass Delete Paused and Failed Flow Interviews)

    Last Updated on January 28, 2022 by Rakesh Gupta Big Idea or Enduring Question: In this article Scheduled actions, I had discussed how to add a Time-based action into a Process. I also discussed a way to check the Paused and Failed Interviews in the Flow and Process Builder, by
    The post Getting Started with Salesforce Flow – Part 87 (Mass Delete Paused and Failed Flow Interviews) appeared first on Automation Champion.

  • Free Email marketing course

    submitted by /u/Wonderwomen61 [link] [comments]

  • Salesforce Maps (New Features for 2022)

    Salesforce Maps is a location intelligence solution – the best way to embed and use maps within Salesforce, and to understand how your Salesforce data is mapped geographically.  Salesforce Maps offers impressive location data visualization, live location tracking, and route optimization.  Popular use cases for… Read More

  • Rich Media Ads: 6 Steps to Create Them + Brand Examples

    Recently, I was scrolling online and I came across an ad for Narcos. While I can easily ignore most banner ads online, this one stood out. It included interesting videos and animation.
    This was a prime example of rich media ads. A rich media ad is an excellent, modern ad format for marketers to consider.
    In fact, one 2018 study found that rich media ads outperform standard banner ads by 267%.
    With statistics like that, it’s time to consider incorporating these ads into your paid media strategy.
    Below, let’s discuss what rich media ads are and how they’re different from other ad formats. Then, we’ll review how to create one for your company and look at some examples to inspire your own ad campaigns.

    Rich media ads usually take much more time, effort, and capital to create.
    Why? Well, a static ad typically includes only three elements: An image, a CTA, copy. Rich media ads, on the other hand, can incorporate various multimedia elements and allow users to interact in multiple ways.
    So, why do brands use rich media ads?
    Well, rich media ads are engaging and dynamic in a way that other ad types aren’t. They usually lead to more interaction, increased conversions, and a higher clickthrough rate.
    Since many people have banner blindness like me, creating an ad that your audience wants to interact with isn’t easy. Rich media ads are a great way to create a better user experience.
    Rich Media Types
    1. Banner Ads
    There are two main types of banner ads for rich media: in-banner and expanding.
    In-banner ads show up as regular banners and have interactive features, such as slide/scroll options. They can also include videos, audio, and animation.

    This banner ad from CB2 is a rich media example that displays various products from the brand’s collections.
    In-banner ads stay exactly where they are and can be ignored more easily.
    Expanding ads, on the other hand, expand when the user has taken a particular action (usually a click). Pushdown ads, multidirectional, and floating ads are all examples of expanding ads that animate across the page for a few seconds.

    Image Source
    A floating ad is a great way to get a user’s attention, without disrupting the user experience.
    2. Interstitial Ads
    An interstitial ad – think pop-ups and modals – is a full-page ad that covers the publisher’s interface. It’s commonly used on mobile apps, during points of transition in the user flow.

    Image Source
    For instance, it might show up on a video game app when you click “Play Again.” In some cases, the ad may not show an exit button until a few seconds after it initially appeared.
    Using this type of ad is tricky, as Google sets strict guidelines on how it can work to avoid disrupting the user experience.
    3. Lightbox
    Lightbox ads are interactive ads that expand and use a combination of media (images, video, illustrations) to capture the viewer’s attention.

    GIF Source
    Similar to a floating ad, they usually start small on the sidebar of a page and expand once a user clicks on it.
    From there, users can take multiple actions to interact with the ad. It creates a richer ad-viewing experience and as such, can require a little bit more work to create.

    Now, you might be wondering, “How do I go about creating a rich media ad?” Below, let’s discuss how you can get started with rich media ads.
    1. Get inspired.
    If you’ve never created a rich media ad before, it can be helpful to get inspiration from other brands, including your competitors.
    What type of rich media ads are they using? Is it mostly video or a combination of text and animation? What does their copy look like?
    You should ask yourself, “How is this particular ad experience?” It’s important to note this, as you’ll want to create an experience that will resonate with your audience.
    So, as you navigate through websites, pay closer attention to the ads you see. Then, start compiling your favorite ones in a document to help spark ideas for your own.
    2. Decide on the strategy.
    Now that you have an idea of what you want to create, it’s time to strategize.
    What are your goals for this campaign? This will determine which creative assets you create and which type of rich media ad you use. This process will also help you discover the best way to engage your audience.
    During this step, take a look back at previous ad campaigns. What are some trends in your highest- and lowest-performing ads? Getting a refresher on past performance is a good starting point for your next campaign.
    3. Plan your creative assets.
    Once you know more about your strategy, it’s time to list the creative assets you’ll need to get it done. Whether you’re creating rich media banner, interstitial, or lightbox ads, there are three components to your ad:

    Visuals: animations, videos, images, illustrations.
    Copy
    Call to action (CTA)

    Oh, and don’t forget the assets for your landing page. Creating the ad is one thing, your landing page is where users will convert so it needs to be a priority as well.
    With all these elements in mind, start big then go small.
    Say you choose video as your rich media type, will it be completed in-house or with an outside agency? Or will you use stock footage? Every scenario requires a different set of steps.
    Additionally, you might think about how to make the ad interactive. Will users be able to click through to another slide on your ad? What happens if they click on the ad? It’s important to discuss and plan these elements out before you create your ad.
    4. Use ad creation tools.
    At this point, you’ll have your strategy and assets all done. So, how do you actually build the ad?
    If you don’t have a graphic designer on your team, you can use online tools to help you create a rich media ad.
    For example, there’s Google’s Rich Media Gallery. On this site, you can create sophisticated rich media ads for free. While there are ready-to-use templates, you can also customize them by using your own creative assets.
    However, if you have a graphic designer, you’ll want to meet with them at the beginning of your process so they know what you have in mind and can tell you if it’s doable.
    You may also want to rely on video marketing tools such as Idomoo and Wistia to create targeted ads that reach your desired audience.
    5. Preview your ad.
    Now that you have created your ad, check that everything will run smoothly once it’s live.
    The first step is ensuring that your ad meets the guidelines set by your advertising platform, like Google Ads.
    Most ad platforms have an approval process before your ad can go live on a publisher’s site. If your ad is rejected, you may have an opportunity to make changes to it and re-submit it for approval.
    Then, preview your ad to make sure it’s performing as expected. Some platforms allow you to share the preview with collaborators for feedback.
    6. Track and measure your success.
    When your ad is created, it’s time to start running it.
    You can use rich media ads on social media platforms like LinkedIn, Facebook, and Instagram. You can include them on search engines, like Google Ads and Bing Ads.
    Once you’ve started to run your ads, don’t forget to monitor their performance and make changes as necessary. If you’ve run static display ads in the past, it will be helpful to compare and see which type offers a higher return on investment.
    Now, you might be wondering, “What will this look like?” Let’s review some examples of rich media ads in action below.
    6 Examples of Rich Media Ads
    1. Discover

    This is a great example of a rich media ad that catches your attention and invites you to engage.

    When you first see the ad, you immediately notice the logo, the copy, and the CTA on the left-hand side. Once you engage with the ad, the video starts playing and the volume button is displayed.
    Why it works: Even without playing the video, you get the key information you need: The brand, the message, the CTA.
    2. Reformation

    Like many online retailers, Reformation uses retargeting ads to attract web visitors to its website.
    In this rich media ad, users can see products from the brand and will be redirected right to the product page after clicking the “Shop It” CTA.

    What works well here: Users can not only see top products from the brand but also use the interactive hover feature to shop specific items.
    3. GEHA

    GEHA’s video ad hits all the key points needed to create an effective rich media ad

    The first thing you notice is the high-quality video and visuals. The use of colors, icons, and hierarchy to highlight key messages is definitely effective.
    In addition to being eye-catching, it’s to the point. Brands typically have very few seconds to catch a user’s eye as they navigate a page. With this in mind, make sure every frame in your video serves a purpose.
    4. Jessica London

    In this Jessica London ad example, the brand uses movement to its advantage.

    GIF Source
    It’s a great but simple way to make a static image more dynamic and engaging. Additionally, moving ads are eye-catching in a way that static images aren’t.
    The takeaway: If you can’t invest in visuals other than images, try having multiple slides in your ad with each slide featuring a different image and text.
    5. Lincoln Aviator

    GIF Source
    When Lincoln decided to create an ad for the new Aviator car, they wanted it to be interactive.
    When you click on this ad, you’ll be brought to a separate slide. This image is an interactive guide to the features of the car. You can click on different areas of the car to learn more about it.
    This is a great example of how rich media ads are engaging and interactive. The audience can click on the ad and learn more about the car without being brought to a new webpage.
    6. Netflix

    Image Source
    This is the rich media ad by Netflix that I was talking about before. This ad includes a unique video from the actors and is presented almost like a trailer.
    Then, if you hover over the image, the audience will see moving images that rotate. Additionally, if you click the ad, you can watch the actual trailer for the Netflix show. This is a great rich media ad that includes several media formats to engage the viewer.
    Rich media ads are an amazing way to engage and interact with your audience. In an age where audiences have banner blindness, rich media ads are a great way to get your audience’s attention.
    The Benefits of Rich Media in Your Advertising Strategy
    Using rich media ads is sure to add another dimension to your campaign and help you understand what works best with your audience.
    Here are the top benefits of using rich media:

    Potential for a higher clickthrough rate – Rich media ads can be more interactive and eye-catching, making users more likely to click on your ad. They can also offer better brand recall if delivered effectively.

    Versatility in ads – Diversifying your campaign ads is helpful in discovering what your target audience connects with and which ad types convert best.

    Better insights – Because of the multiple layers you can add to your rich media ads, you can gain more insights into your audience. Video watch times, clickthrough rates, pre-interaction engagement rates are all metrics you can use to understand your ad performance.

    If you’ve never run a rich media ad, this is your sign. You may find that it outperforms your static ads.
    Editor’s Note: This post was originally published in __ and has been updated for comprehensiveness.

  • What Is The Best Search Engine Scraper Software?

    Top Lead Data Extractor is an automated tool that enables you to extract the website contact information from Google and other search engines like email, phone numbers from Google, the world’s most popular search engine worldwide.
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  • How to Use Porter’s Five Forces to Outmaneuver Your Competition

    Porter’s Five Forces is a model that identifies and describes the five economic forces that shape every industry. More specifically, it explains how these forces dictate every industry’s competitive intensity, potential for profitability, and attractiveness.

    Porter’s Five Forces has become a fundamental model that most businesses use to grasp the dynamics of their industry and, in turn, drive their business strategy. And it can help you do the same, too.
    To help illustrate this, we’ve fleshed out the five fundamental economic forces at play in every market and provided an example analysis in each section, so you can see how each of these forces might play out in your specific industry.
    The way you apply this model to your own business is totally dependent on the nature of your industry. Once you understand the forces affecting your industry, you can better extract insights that are relevant to your business.
    Let’s break down each economic force and look at a few examples:
    Porter’s Five Forces Model
    1. Competition in the Industry
    Competition plays a huge role in your industry’s profitability — the potential to produce a high return on investment — and, in turn, its ability to attract new entrants.
    If there’s a lot of competition in your industry, it’s harder to turn a profit. Customers have a rich pool of options to choose from, so if your prices are too high, they can strike a deal with a supplier who will sell to them at a lower price.
    In other words, customers typically wield more power than suppliers in competitive industries. This usually leads to suppliers undercutting each other until their revenue barely exceeds their costs — which, in turn, plummets their profits and discourages new players from entering the market.
    If there’s less competition in your industry, it’s easier to turn a profit. Customers have fewer suppliers to choose from, so if they want to buy your market’s product or service, they must accept the higher price.
    To help you examine the competition in your own industry, let’s see it in action in the aluminum baseball bat industry.
    Competition Example
    From little league to college, baseball players all around the country primarily use aluminum baseball bats to train and compete.
    Louisville Slugger, Rawlings, Marucci, DeMarini, and AxeBat are the leaders in the high-end of this market. Their target customers are travel or college baseball players who are willing to pay a premium price for the best bats that can perform at a high level and stay durable for multiple seasons.
    Easton, Mizuno, and Adidas serve the middle of the market, and Anderson, Combat, and Dirty South serve the low-end of the market. Their target customers are less competitive players who probably just play baseball for fun and friendships.
    2. Potential of New Entrants into the Industry
    If new players can enter your market quickly and cheaply, they can sell their minimum viable product. This is a product with just enough features to satisfy early customers.

    The frequency of new players entering your market hinges on your industry’s barriers to entry. If it costs a lot of money and time to build a viable product and cover overhead expenses, startups wouldn’t be able to enter or compete in your market.
    To help you examine the potential of new entrants in your own industry, here’s an analysis of the potential of new entrants in the aluminum baseball bat industry.
    New Entrants Example
    The barriers to entry of the aluminum baseball bat industry are very high. You would have to spend a lot of money on research and development to figure out how to differentiate your product in a saturated market, purchase a bunch of raw materials to manufacture the bats, and build expensive facilities and machines to actually produce them.
    This startup would have to charge close to an industry-average price to cover the initial overhead of creating a minimum viable product, crafting an enjoyable brand experience, and generating revenue. You would also need to hire a product, marketing, and sales team to run this startup’s daily business operations.
    3. Power of Suppliers
    The number of suppliers or competitors in your market directly affects your company’s ability to control prices. When there’s little to no competition, suppliers hold the pricing power. If a consumer doesn’t accept your prices, you and your fellow suppliers can easily find someone else who will.

    When there are a lot of suppliers in your industry, each supplier holds less pricing power. Your market’s customers have a rich pool of options to choose from, so if your prices are too high, they can just strike a deal with another supplier.
    Power of Suppliers Example
    With 11 major suppliers in a massively popular industry — and five or less brands competing in each segment of the market — the suppliers hold a lot of pricing power. Almost every baseball player, from little league to college, needs an aluminum baseball bat to train and compete, so they’re very dependent on these suppliers, which gives them even more pricing power.
    4. Power of Customers
    The number of customers in your industry directly affects their ability to control prices. If there are only a few customers in your industry, they hold most of the power.

    Since suppliers depend on customers to generate revenue, suppliers must adhere to their customers’ pricing demands — or risk customers doing business with other suppliers.
    On the flip side, if there are a ton of customers in your industry, the customers hold significantly less power. They must accept the prices suppliers set or else they won’t be able to buy any of the products or services.
    Power of Customers Example
    Every single baseball player needs an aluminum baseball to train and compete, so each supplier in the aluminum baseball bat industry has a huge potential customer base to market and sell to. Since there are few suppliers and so many customers in this market, the customers don’t hold enough power to drive the prices down.
    5. Threat of Substitute Products
    Substitutes are products from different industries that consumers can use interchangeably, like coffee and tea, and they can significantly shape your industry.
    If your product has cheaper or superior substitutes, you not only have to compete with other players in your industry, but you also have to compete with businesses in other industries
    If your product doesn’t have cheaper or superior substitutes, though, the businesses who produce these substitutes don’t pose as much of a threat to you or your direct competitors. This low multi-market competition might only drop your prices and profits slightly.
    Threat of Substitute Products Example
    Instead of buying aluminum baseball bats, players could buy bats from suppliers who only manufacture wood bats, like Baum Bats, Old Hickory, and Sam Bat. But the odds of this happening are extremely low. Even though individual wood bats cost less than individual aluminum bats, wood bats break much more frequently.
    For instance, one $250 aluminum bat can last longer than five $100 wood bats, so replacing aluminum bats with wood bats would actually cost more money. Players can also hit the ball farther with aluminum bats, which makes it the superior product.
    Additionally, wood bat manufacturers make the most money by focusing on a specific market of baseball players who only use wood bats, like professional baseball players, summer college league players, and top-flight travel baseball players. In sum, there’s a low threat of substitutes in this industry.
    Porter’s Five Forces Analysis
    To conduct a Five Forces analysis, start by reflecting on how each force affects your business. Then, identify the strength and direction of each force — which also assesses your competitive position.
    To get the ball rolling, ask yourself these questions:

    Are there a lot of suppliers in my industry?
    Is my buying power high or low?
    Is there a substitute for my product or service?
    Is it easy or difficult for new competitors to enter my market?
    Is competition high or low in my industry?

    Next, write down each of the five forces, and note the size and scale of each, using your answers to guide you. You can also do this by downloading our Five Forces Model Template below.
    Porter’s Five Forces Model Template

    Download this Template for Free
    Final Thoughts
    Competition is a natural part of business. Analyzing your industry using Porter’s Five Forces can help you identify strategies to improve your competitive position, potential for long-term profitability, and overall attractiveness.