CX Demo

Author: Franz Malten Buemann

  • Not impossible

    Some folks build their work on the frontier of impossible. Breakthrough coding, an astonishing new magic trick, a concerto that takes your breath away.

    It’s so remarkable that we’re tempted to believe that this is our job as well. Not every once in a while, but daily. To do what has never been done before, creating emotions that are scarce indeed.

    But the scarcity of this sort of work might be the proof we need to realize that it’s not for us to create, at least not today.

    Today, we get the chance to lead, to connect and to do work we’re proud of. Work we can describe before we begin, and work we’re confident is worth doing.

    That might be enough.

  • Some people might love metaverse, but will the environment

    In August Forrester did a survey among 691 UK online consumers and discovered that only 17% would like to spend some more time exploring the metaverse. However, 33% do not understand it, and 36% believe they do not have a need for it.   Arguable, 64% of the people surveyed would see a need for it….
    The post Some people might love metaverse, but will the environment appeared first on Customer Experience Magazine.

  • Secure Your Org with Salesforce Health Check

    Salesforce org security should be the highest priority, but often gets left on the back burner in favor of configuration changes. Although Salesforce offers one of the most secure cloud platforms on the market, there are still many settings and parameters that Administrators can activate… Read More

  • Inheriting a Salesforce Org: What’s Next?

    Salesforce was founded in 1999 – that was a long time ago. A lot of Salesforce Admins were still children in 1999, myself included. This means there are orgs out there that are 20+ years old – the oldest I’ve worked with was 16. Legacy… Read More

  • 4 Ways to Ensure Salesforce Security as you Scale

    Since its inception as a CRM designed to empower sales teams through automation, Salesforce has added countless features and capabilities. It has also become a hub for huge amounts of organizations’ data. Although companies might begin their Salesforce adoption in a single department (like sales),… Read More

  • Introducing Salesforce Performance Assistant: Develop and Test for Future Scalability

    A Salesforce Architect’s goal is always to design scalable, futureproof solutions. There are a vast number of options available when designing and building in Salesforce, so it’s critical that we choose the right solution, as well as the right tools for the job. When assessing… Read More

  • The worst

    The worst golfer in town came in last in the club tournament.

    Actually, that’s not true. The worst golfer didn’t even enter.

    Well, that’s not true either. The worst golfer doesn’t even play.

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  • Convenience and boredom

    The last fifty years have seen a worldwide effort to maximize one and eliminate the other.

    Marketers and technologists work overtime to create convenience. We’ve gone from hunting and growing our food to pressing three buttons on a phone to get it…

    And the cost of that convenience is high. We give up privacy, control and satisfaction to get it, in every corner of our lives.

    At the same time, the market has figured out that we simply don’t like to be bored. And so there’s more stimulation, more options and more noise than ever before.

    The problem is that boredom is a partner with satisfaction and joy. It’s hard to overstimulate ourselves into those feelings.

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