There are many research tools which conduct surveys to detect pain points, but such tools may not be able to capture the voice of silent customers. Predicting pain points from the event logs of websites will give great insights. I googled for such tools, but I couldn’t find one. submitted by /u/KingParticular1349 [link] [comments]
Author: Franz Malten Buemann
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Five beats
When we’re close to an answer, there are two easy paths–name it, right now, and move on. Or avoid the answer and the responsibility that comes with it and stall.
The best path is the third one. Wait for five beats.
Kneejerk is not an admirable trait.
A few breaths before we rip into someone. A few questions before we issue a diagnosis. A chance to do a bit more research or consultation.
And then, yes, we have to name it. No stalling.
Five beats of tension open the door for connection, accuracy and insight. And then we ship.
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Repurpose and multiply content in a few clicks
We’re building a platform that let’s you repurpose your video content quickly and easily: Auto add subtitles to your videos to get more engagement Edit video using text to save time cutting/trimming your video (watch how to) Cut dead space, air, filler words easily Turn them into social media clips easily Grab highlights from your webinars/talking head videos or youtube videos quickly upload transcripts alongside your videos turn them into blogs etc (coming soon) Let me know if you want to try it out, DM me or Google ‘Imvidu’. submitted by /u/doctorjay_ [link] [comments]
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What ongoing training / professional development are you doing this year?
Hi all – I’ve been in the marketing automation space (first Eloqua, then SFMC) for the past year and a half. Everything I’ve done and learned has been hands-on as part of my job, and I’d really like to seek out some professional development opportunities this year. I’m curious as to what sort of training, certifications, or courses you all are taking in this space — can you share what you are doing? Right now I’m looking into a privacy certification, but I know there’s a ton more out there that I could pursue. submitted by /u/sisanelizamarsh [link] [comments]
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What Makes NYT’s “The Morning” Newsletter One of the Most Popular in the World
Let’s break down the secrets to success behind The New York Times’ The Morning, and what you can learn from it for your own newsletter.
Some people say newspapers are dead, but The New York Times (NYT) isn’t taking that lying down. It has maintained its classic brand and award-winning content while evolving its product to serve a digital audience. Besides its website that serves as a digital news source for its readers, it has curated one of the most popular daily email newsletters in the world. The newsletter, called The Morning, has garnered over 17 million subscribers.
So, how has The New York Times built a newsletter subscriber list over twice the population of New York City? It took the strengths of its centurial newspaper and adapted them to a new platform. It translated attention-grabbing headlines into subject lines. It adapted award-winning photojournalism into newsletter illustrations. And it turned renowned news stories into a newsletter its subscribers eagerly wait for each morning.
While your organization may not be an iconic newspaper, you can apply many of the same principles The New York Times has used to build your own successful newsletter. That is, a newsletter that is engaging and informative, keeps your readers coming back, and ultimately promotes your brand to a captivated audience.
1. Short, intriguing subject lines
Eye-catching newspaper headlines have been a long-standing tradition in the world of journalism, a skill The New York Times has leveraged in its email newsletter subject lines. The Morning features succinct subject lines with compelling descriptions you can’t help but want to open.
The Morning email subject lines are typically no more than four words following the title of the newsletter. They offer enough for the reader to know what the featured story is about but hold back the details, so the reader has to click to find the resolution.
Don’t worry — even if you don’t have harrowing war stories or political unrest to share in your newsletter, you can still curate eye-catching headlines. Start with determining a distinct perspective or value to share with your readers. From there, isolate the most essential concepts or words and think about the goals of your customer.
For example, if your value proposition is a 50% off sale on summer clothing, don’t just share a deadpan subject line that says, “we have a sale.” Instead, offer your customer the tangible and aspirational value of the sale in your subject line. For example, your subject line could be “50% Off Summer Fashion Statements!” This highlights the savings value as well as the goal they can attain by participating (making a fashion statement).
Source. In this issue of The Morning, the subject line only uses two words (and an abbreviation) following the title of the newsletter. And yet, just those couple of words create a striking image in the mind of the reader.
2. Vivid imagery
The first thing you see when you open The Morning is an in-your-face graphic or image. Let’s just say The New York Times definitely takes advantage of its award-winning photojournalists and designers when it comes to producing its newsletter. The image immediately conjures an emotion, making the reader invested right from the start.
The opening graphic in your email newsletter is like the welcome mat to the narrative you create within. Make sure it invites your readers in and tells them what they can expect. Maybe it says, “groundbreaking news” or “innovative ideas.” Or maybe it says, “If you’re pizza, Amazon, or Ryan Gosling, I’m home” (our favorite).
Source. The striking image of grieving loved ones puts a face to the opioid crisis, driving home the individual impact of the headline.
3. Clear sections and clean design
The Morning makes it clear what its readers can expect in each section with descriptive section headers and clear dividing lines. The simple black and white print is not only reminiscent of its newspaper roots but also makes its content easily legible.
So maybe a straightforward black-and-white design doesn’t fit your brand or audience but maintaining legibility is still key. This includes taking into account the 49% of users reading email on a mobile device. Are your emails optimized for mobile? Is your content skimmable? Is the contrast between the font and background stark enough that it’s easy to read?
Source. Each The Morning newsletter opens with a header, the author’s name, and then the lead story, separated by a thick dividing line. Similarly, the rest of the newsletter is broken into sections by a thick black line and section title. The sections are divided by news, opinion pieces, books, Times Magazine content, and games, so the reader can easily skip to the sections that interest them the most.
4. Timely and comprehensive content
The Morning gives readers everything they need to carry on conversations about culture and world events. It features events that are happening currently but also provides resources to understand upcoming news-worthy topics. The newsletter also explores cultural moments in time such as food, literature, art, and entertainment.
Even if your business is not reporting the news, it’s worth taking a note from The New York Times when it comes to timeliness cultural relevance in your content. This might look like making sure your promotions are in line with current holidays, your event reminders give your audience enough notice to act, and your voice and tone are in line with cultural trends.
Source. The Morning features a headlining story each day that highlights a major current event before moving into the culture and entertainment sections. No need to wonder what everyone is talking about around the water cooler when you get The Morning every … well, morning.
5. Authoritative voice and tone
Even the most renowned newspapers in the world have to maintain authority and trust with their readership. Most major news organizations try to distance their journalists from their work to promote the idea of unbiased news. However, The New York Times takes a unique stance in its newsletter by having each one “hosted” by one of its renowned journalists. This builds a personal connection with the reader and establishes trust and credibility by having a respected name on the byline.
In addition to naming the writer, the content is written in a strong authoritative voice and tone. There are no qualifying statements or punches pulled; the writers take a clear stance in every issue.
You may not be a leader in political or cultural opinion, but you do have the opportunity to be an authoritative voice in your industry niche. Own your space, take a stance on industry practices or trends, and challenge the status quo. Make a statement your readers will not only remember you for but come back for.
Source. The New York Times is not above questioning even commonly held beliefs about “science.” No topic or entity is too big for it to address; journalists write with the authority of an organization that leads public opinion.
Create your iconic newsletter
You may not be The New York Times, but you can still create unforgettable newsletters that subscribers will come back for and share. Good newsletters can promote their email enough to build a list, but great newsletters will grow themselves. Get started creating yours today with our easy drag-and-drop templates that will make your newsletter stand out in the crowd.
The post What Makes NYT’s “The Morning” Newsletter One of the Most Popular in the World appeared first on Campaign Monitor. -
New research ahead of the GDPR anniversary reveals the gap in expectation when it comes to ethical marketing
New research launched this week by data-driven digital marketing agency Precis Digital, and leading global research company Forrester Consulting finds that 80% of marketers rank customer satisfaction as the number one most important outcome for their marketing programmes. However, only 49% indicate that they would go beyond what regulations such as GDPR require, to adopt…
The post New research ahead of the GDPR anniversary reveals the gap in expectation when it comes to ethical marketing appeared first on Customer Experience Magazine. -
Ask Buffer: Should You Be Using AI for Content Creation?
Question: Lately, I’ve been struggling to create content for all the platforms that I’m on and I found out about AI tools that help with writing. It seems like this would help me a lot with my marketing efforts, but I’m worried that it’ll come off as robotic and inauthentic. Should I consider using AI tools to create content?GPT-3 is one of the hottest buzzwords in machine learning and artificial intelligence (see: this WIRED article and the handy graph below).Google Trends data for the search term ‘GPT-3.’Picture this: what if you didn’t have to come up with copy for every single marketing asset you created? That’s one of the problems GPT-3 tries to solve. After all, as Olabinjo Adeniran, a digital and growth marketing manager, put it, “Computers have always assisted us in our jobs. It’s only reasonable that they continue to help us achieve business goals.”It is especially gaining popularity with the advent of tools that will provide you with an article, email, or social media caption after you answer a few questions.Despite the excitement around these tools in the tech industry, most people, especially marketers, tend to lean towards skepticism when it comes to adopting AI in creating copy.When I read AI generated copy…I remember why creativity will be one of the last human skills to be successfully automated— Katelyn Bourgoin ⚡️ (@KateBour) May 10, 2022
It’s also super controversial, with people divided on what circumstances warrant the use of GPT-3, which is essentially artificial intelligence, or whether it should be used at all.i would argue the opposite!AI models like GPT-3 are *phenomenally* creative – it’s their ability to conform to expected norms (format, structure, sequence) that struggles right now https://t.co/hW8UBk4lIz— Ryan Law (@thinking_slow) May 11, 2022
In this piece, we’ll be diving into the different opinions on the use of AI in marketing, its various applications, and whether you should be using it to create content for your business.What does “AI in Marketing” mean?Using GPT-3 tools like CopyAI to create content for your marketing assets. GPT-3 stands for “generative pre-trained transformer 3.” It is the 3rd iteration of the project, released by OpenAI in June 2020.The writer of this WIRED article pointed out that “GPT-3 can generate impressively fluid text, but it is often unmoored from reality.” However, ideas with a foundation in reality are essential for content development in marketing. In addition to philosophical concerns about how GPT-3 develops ideas, there are also practical dilemmas. Marketers tend to worry about the potential for GPT-3 to only ever be able to create black hat SEO content – low-quality content created purely for a search engine’s algorithm.Does AI writing actually work?I asked around with polls on Twitter and LinkedIn, and the consensus seemed to land on — it depends. A small caveat here is that these polls aren’t a definitive data source, but are important for adding context.Should AI (a la @copy_ai) and GPT-3 tools be used for marketing/content creation? Elaborate in the replies please🙂— tamilore (@tamioladipo) May 9, 2022
The poll on LinkedInMany factors go into creating content, and GPT-3 could become one of those factors. While it’s not a perfect system and cannot yet create long-form content indistinguishable from humans, there are situations where it may be helpful.One of the responses to the LinkedIn post was from Abdultawwab, a content marketer who said, “It depends. I’ve seen these tools as a way to escape writer’s block. You know those minutes you spend staring at a blinking cursor without knowing where to start? GPT-3 will give you the juice you need to get started. But when using it to develop a full-length article, the content will just not sound right nor will it flow well. But that’s just for writing. For other marketing use cases, they’ll be almost perfect as chatbot agents.”Even though AI can create content based on the facts and stats that it collects from the web, it can’t develop empathy, creativity, and emotions. It doesn’t have the capacity for storytelling that humans have. Rejoice Obike, a content marketing strategist, shares this sentiment. In her reply, she shared, “It depends. AI tools can’t understand your business the way you do. People are your target audience. So copy should be as human as possible. AI can’t reach that emotive you want to achieve with your niche market.”Essentially, whoever can figure out how to code that natural human creativity into AI might just take over the world – or at least the marketing industry.Should you be using AI tools for content creation?My gut instinct as a writer is to say no. However, part of my job is considering multiple perspectives when writing a piece — which changes my answer to “it depends.”Adopting GPT-3 in your writing could definitely yield some benefits, some of which we’ve touched on in this article, from helping you escape writer’s block to generating content ideas.Another scenario where it makes sense to adopt an AI tool in your marketing is if you’re a small business with a limited budget and team. If this is you, using GPT-3 for tasks like generating Instagram captions can allow you to focus your creative energy on other parts of your business.Also, if you’re a regular person trying to build a personal brand and publish consistently, a GPT-3 tool might be a good companion on your journey. However, it shouldn’t become the replacement for your own voice by any means, merely an assistant.On the flip side, if you’re working as an experienced marketer, AI tools should be left alone or used only for low-effort tasks. There’s no replacement for your innate creativity. As Tosin Onikosi, a content marketing specialist, aptly put it, “I personally think that great copy should be human in order for it to connect to the reader. If copy ideation/creation becomes fully automated, I would imagine that it takes the originality and creativity out of it. I just don’t believe that creativity is something that can ever be achieved by machine learning.”Examples of a GPT-3 tool in actionTo provide a relatively unbiased perspective, I used CopyAI to create content related to this article. The tool gives you several options to choose from, so I picked something that seemed relevant: a blog post intro.I started by entering the information I had on hand as I was outlining and drafting this piece to see what would be different from my intro to the AI’s. I was also given the option to choose what tone I wanted the introduction to be written in and ‘Witty’ won over options like ‘Professional’ or ‘Empathetic.’A few seconds after clicking ‘Create Copy,’ I was presented with several options for my new intro. Here are some of them in order from my favorite to least favorite.Intro #1Thoughts: I actually like this introduction – it’s pretty straightforward and sounds like what a human would write for a post like this. My article is opinionated, so I’m not using a Pros → Cons → Effectiveness structure.Intro #2Thoughts: This one started off pretty well – empathizing with the reader and mentioning things that the tool might be able to help with. However, it fails to connect the dots, and it feels like something is missing between the first bit and the thesis statement.Intro #3Thoughts: No, it’s not October 2018 – this intro gets a deduction for misinformation. Some good points are made, but the AI also fails to connect the dots that let the reader know the point of the article. It also comes off more as LinkedIn influencer-speak than a helpful blog post intro.Overall, I think this tool is a good jumping-off point for writing an article and can help spark some ideas if you’re stuck. Kenza Moller, a content marketer, pointed this out as well, saying, “They can be a great way to generate content ideas & speed up SEO content creation — but at their current stage, I think they’re just an early starting point.”Another snag with this tool is that it isn’t foolproof. The AI won’t have the full context that you do. You will also need to do a lot of editing to get it up to par with your other human-made work. So keep that in mind as you use these tools.Want to give AI a go? Use it at the preliminary stage of your marketing effortsIt’s natural to be curious — which is probably why you’re reading this article in the first place. If you’re interested in giving AI a go or adding a GPT-3 stage to your marketing process, then go for it — with a caveat. Keep it strictly as a tool for getting ideas or handling the small stuff, and let your team’s creativity turn the initial loose threads into a well-made content garment.If you’re curious about what AI can contribute to your marketing, consider CopyAI’s extensive options or Copysmith (the only tool to get a 4/5 star rating in this Writer article). The tool focuses on marketing for e-commerce teams and agencies but has several interesting use cases, including product descriptions, blog templates (not the whole thing), and ad copy. And when you have your copy ready, at least for social media, you can publish it through Buffer 😉.
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New research shows that 32% of UK workers are surveilled by employers
According to recent research, employers ‘spy on’ a third of UK workers, and webcam monitoring has more than doubled. Bosses and business owners are using dystopian surveillance tools more often to make sure their workers are being diligent. As we get used to new ways of performance measuring and the required maturity to trust fellow…
The post New research shows that 32% of UK workers are surveilled by employers appeared first on Customer Experience Magazine.