Author: Franz Malten Buemann

  • Social Proof: The Golden Rules of Personal Branding (According to Experts)

    We’re super into helping people grow on social media, including individuals who want to boost their online presence. So we’ve created Social Proof, our series on personal branding. The series chronicles how amazing individuals with different goals grew on social media to further their career and business prospects.Each interviewee so far has shared amazing insights into their process and mindset around personal branding, so you should definitely check out the full interviews. However, in this article, we highlight the Golden Rules of personal branding – the main thing each interviewee suggested that you should be doing on social media to grow your online presence.Katelyn: Dive deep into one channel before exploring multipleIn the early days of building your personal brand, you may want to start sharing across multiple platforms – but this can be more harmful than not. While convention dictates that you be discoverable through different channels, you may not be able to keep up with the demands and specific culture of each one.That’s why Katelyn Bourgoin, CEO and Lead Trainer of Customer Camp says, “I think you should go really deep into one channel and build an audience there, get good at creating content for that platform, and understand what works with your audience on that platform.”Start small and build up momentum as you grow your personal brand.The real struggle with spreading yourself too thin is that you’re just one person. And if you’re not a professional at creating content calendars and keeping up with publishing frequently, then you may not be able to keep up with the cycle. You also won’t be able to build deep relationships with people on any platform as you hop from comment to message.Start small and build up momentum as you go along. As Katelyn suggests, “Once you have an audience – and it doesn’t need to be a big audience – it might be time to get started getting people to sign up for a newsletter. Focus on publishing that newsletter every two weeks and getting your Twitter following to allow you in their inbox.”Fadeke: Have a distinct online presence outside your employerIn our interview, Fadeke Adegbuyi, Lead Writer at Shopify, shared, “I think it is important to have an online presence and have a brand distinct from your employer. That’s something that’s always been important to me – having a presence online where I can share what I’m working on and what I’m interested in and, in turn, connect with people who are interested in the same things. And it also helps me have an inflow of hiring and collaboration opportunities.”Take stock of what and how you communicate online, and make sure it’s true to you and not your employer.The main part of a personal brand is the “person.” If all your content is primarily subject to the place(s) you work, it only furthers your employer’s interests. But what happens if you leave that organization? Will you have to change your personal brand to fit a whole new tone and voice?If your personal brand only highlights someone else’s brand or company or work but doesn’t show who you are, that won’t help people know why they should be interested in what you have to say. Take stock of what and how you communicate online, and make sure it’s true to you and not your employer.Steph: Treat every project you undertake as a vehicle for your personal brandSteph Smith, Podcast Host at a16z, said something that resonated with me, “Everything I do, whether I like it or not, relates to my personal brand and is a vehicle for it. But ultimately, what drives that vehicle, good or bad, is how I perform in every one of those circumstances.”You won’t always find yourself doing work that aligns with your passions and dreams. But if you’re going to do something, you might as well do your best at it.“Everything I do, whether I like it or not, relates to my personal brand and is a vehicle for it. But ultimately, what drives that vehicle, good or bad, is how I perform in every one of those circumstances.”Also, in the same vein, you might put your all into a project, but you can’t control the outcome and reception. But the one thing that will always stand out is the effort and eventual quality. “If the quality of your work doesn’t match your audience’s expectations and seems like a money grab, you’ve harmed your personal brand and that trust is hard to win back,” says Steph.Shaan: Outline your future self and then work towards being that personShaan Puri, entrepreneur, investor, and creator, shared a great framework for outlining what you want to reflect to others through the Pillar Branding Exercise. The idea is that you draw out three or four pillars and put at the top the words that represent your personality the best. Then, you outline which stories from your life and career uphold these pillars. If you don’t have any stories to share, you’ve identified what to work towards. So if you say “creative” but can’t share the evidence of creativity, you want to take more action towards making that evidence.Shaan’s pillar branding exerciseAs Shaan said, “…for some of the pillars, I had more stories than others, which helped me realize that even though I wanted to be perceived a certain way, I hadn’t taken enough action in that direction. So this exercise was also a note to try more things I wanted to be part of my brand. It became more than just a branding exercise – more of a roadmap for how I wanted to approach life.”Jack: Love what you do or risk failureIt’s hard to keep at something you’re not passionate about – Jack’s advice echoes this sentiment. In our interview, Jack Appleby, Creator at Morning Brew, shared, “A big part of personal branding: if you don’t love what you’re building your brand around, it will fail. I’ve found great career success in building a personal brand around social media strategy because I love it! I’m genuinely curious about social media and communities, so it doesn’t feel like work to me.”…if you don’t love what you’re building your brand around, it will fail.What are the topics that interest you the most? What could you talk about for hours on end? Find the intersection between what you know best and what you’re passionate about, and use that to kick off the content you share.Tori: Remember that it takes time and patience to be successfulSuccess doesn’t happen overnight, and no one understands that more than Tori Dunlap, founder of HerFirst100k. Tori didn’t become the owner of a multi-million dollar business in one sitting – it was compounded effort that helped her build her business and community.“Even if you know you’re capable of something, it won’t work out as you expect if it’s not the right time. You have to make all the mistakes and learn all the ropes to reach the same level of success [as the people that inspire you],” she shared in our interview.You can build what you want through time and patience, but if you’re trying to be at the same level as people who have been working at something for five months before you, it likely won’t work out as you expect.“You have to patiently build that over time till you get to the point where you can build the business that you want. It has to come through time and patience, and dedication,” says Tori.Take what resonates with youThe final golden rule, coming from me, is to take what works for you. Not everyone will struggle to write a newsletter and be present on Twitter and TikTok. And not every topic you cover will be something you’re absolutely passionate about. What matters is understanding how you work and what it will take to keep you consistent enough that you can build a lasting personal brand. And whenever you get around to creating your personal brand, save time and maximize your resources by using Buffer to track your ideas, schedule your content, create a simple microsite and engage with your new audience. Get started today!

  • Top 7 Call Center Management E-Learning Courses

    Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. This is especially true for contact center and customer service professionals – after all, customer behavior is constantly shifting, and it’s critical for businesses to meet their expectations.
    Fortunately, e-learning has made call center management courses more accessible than ever. There’s no excuse for gaps in training or knowledge when all the information you need is just a few clicks away! If you’re unsure where to start searching, we’ve got some great programs for you to explore below.
    Contact Center Trends 2023
    Who Should Take Call Center Management Courses?
    Call center management courses are great for both current and aspiring professionals looking to sharpen their skills in customer support, operational best practices, team leadership, and much more. There’s no right or wrong time to take a training course — in fact, the best contact centers embrace continuous learning to ensure their agents have the skills and knowledge to always support their callers.
    Top 7 Call Center Management Courses
    1. ICMI Contact Center Management Boot Camp
    ICMI is one of the big names in the contact center world, so who better to host a contact center management training course? This is a 2-day virtual bootcamp course led by a live ICMI certified instructor, and covers key management practices for the contact center, important terms and definitions, how to meet service levels consistently, best practices in contact center forecasting, and much more!
    More on ICMI’s Contact Center Management Boot Camp →
    The Manager’s Guide to Call Center Gamification
    2. Benchmark Portal: Contact Center Manager Certification
    Benchmark Portal promotes on demand training and self-paced learning for contact center professionals through their online courses! Their Contact Center Manager Certification is one of many courses they offer. In this 3-day virtual classroom course, you’ll learn best practices for managing your contact center team, technology and software, and daily operations.
    More on Benchmark Portal’s Contact Center Manager Certification →
    3. Udemy: Call/Contact Center Management, The Essential Guide
    Udemy is already known as a one-stop shop for lessons on almost anything so it’s no surprise to see them offering courses in call and contact center management. This training covers the basics of everything including channel strategy and execution, scheduling, contact center technology, and of course, best leadership practices. It includes 1.5 hours of on-demand video, assignments and a certificate upon completion. It’s a great starting point for new contact center team leads, supervisors, and managers looking to start their next role on the right foot.
    More on Udemy’s Call/Contact Center Management Course →
    4. GAQM: Certified Call Centre Manager (CCCM)
    If you’re looking for a certification based in the UK, the Global Association for Quality Management (GAQM) has you covered. The Certified Call Centre Manager, or CCCM, leads an e-course that helps current and aspiring leaders set a strong foundation in hiring and training agents, supporting team members in meeting service levels, analyzing trends and reports to improve processes, and more. The e-course duration is an estimated 20-25 hours and concludes with a registered exam.
    More on GAQM’s Certified Call Centre Manager E-Course →
    How Contact Center Managers Impact Customer Perception
    5. Universal Class: Call Center Management Online Class
    Universal Class is a platform dedicated to supplying online continuing education courses. Their call center management class focuses on the customer experience and how to build and keep positive customer relationships. This self-paced, online course is a great option for contact center professionals who want to focus on skills and techniques for creating outstanding CX — plus, you’ll receive an official certificate upon completion.
    More on Universal Class: Call Center Management Online Class →
    6. COPC: Call Center Consulting Training
    Call center management training doesn’t need to be done independently. In fact, COPC provides training courses for call center teams looking to boost operational efficiency while improving customer satisfaction. In addition to online learning, they offer in-person and private on-site sessions. COPC’s training is an investment for your department so it might not be the best choice if you’re looking for a one-off course. However, if you need more in-depth training for your whole contact center team, COPC may be worth exploring.
    More on COPC: Call Center Consulting Training →
    7. The Call Center School: Call Center Supervision Essentials
    The Call Center School is a hub of valuable training programs for contact center professionals. Their Call Center Supervision Essentials course focuses on ways call center managers can improve agent engagement through best leadership practices. Using a combination of video, case scenarios, and self-assessments, this is a great introduction for both current and aspiring call center managers.
    More on The Call Center School: Call Center Supervision Essentials → The post Top 7 Call Center Management E-Learning Courses first appeared on Fonolo.

  • How to Customize Pardot Forms – Top Resources

    When it comes to Pardot form styling, such as the font, color, and field positioning, there are different options for form customization. Which one you use will depend on a) what you need the form to look like, and b) your knowledge of CSS. Pardot… Read More

  • People problems are complicated problems

    Engineering problems are difficult, but they have a right answer.

    People problems, by their nature, are on a spectrum, a distribution of possible forward paths. But they’re complicated. A situation might not fit a person, and vice versa. Add a second person and know you have two people, and two people interacting exponentially increase the number of possibilities.

    Knowing this takes the pressure off. Because there isn’t a perfect solution to a people problem. Simply an available path forward that helps us get to the next step.

  • Best Ways to Create a Positive Customer Experience Using Humor

    One of the best ways is to use humor via chatbots — this is one of the best digital marketing strategies in recent times. Depending on what the user says, you can create humorous replies and joke around with them. Many huge businesses and consumers are now enjoying a light-hearted approach – it’s a wonderful way to demonstrate to customers that you can take a joke on yourself and that you welcome criticism. Be appropriate – An example of this could be the messaging of Amazon Prime Video. The on-demand streaming service does a positive customer experience right with its Twitter account. Be relatable – Remember: when you are relatable, your audience gets the message right, and hence, they aren’t left scratching their heads to crack the message. Ensure your humor is well-timed and relevant to ongoing trends and events. Because – if your audience consists primarily of millennials or Gen Zers, old-school humor may not necessarily land effectively. submitted by /u/jaffy-jafar [link] [comments]

  • CRM Analytics: Categorize Data with Bucket Field

    Big Idea or Enduring Question: How do you categorize report records in CRM Analytics to make analysis easier?  Objectives: After reading this blog, you’ll be able to: Add a bucket field while working with Data Prep (Recipe)  Different ways to create bucketing in CRM Analytics  and much more In the past
    The post CRM Analytics: Categorize Data with Bucket Field appeared first on Automation Champion.

  • Boolpic is live on ProductHunt now! Waiting for your comments❤️

    Hi, my friends👋. We just launched our amazing Boolpic on Producthunt🚀. Boolpic is an amazing all-in-one picture editing toolkit😎. Functions include remove&change backgrounds, photo effects&filters, photo animation, resizing & compressing pics are all on one website as you need (photo upscaler on the way). Check more at: https://www.producthunt.com/posts/boolpic . Would be beyond grateful for your love, upvotes, and feedback😍! That means the world to us❤️! Also, feel free to drop your own products in the comments and I’m happy to share some feedback & support too😘! https://preview.redd.it/9c6dei04yf1a1.png?width=1270&format=png&auto=webp&s=8c5433e9a4c5f42298a65cfbd6bbc2989afa0e8f submitted by /u/lu_boolv [link] [comments]

  • 15 Email Templates Examples to Ask Your Customers for a Testimonial

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  • (Money Stacker )Is There An Android Alternative To Money Stacker? (YES!)

    Money Stacker is one of the most popular games young people are playing on their iphones in 2023. Money Stacker is an app available in the Apple App Store where users run through a 3D course collecting as much money as they can, and stacking it. As you run through the course, the player must dodge obstacles to avoid knocking over their stack of money. The farther you run and the more money you collect, the more precarious it becomes. Users love the Money Stacker game, because as you complete each course, the difficulty slightly increases. As the description in the App Store states: “Collect as many valuables as you can. Make a tower of money and sell them! You are getting softer while you get higher and richer Run for rich.” What’s cool about the money stacker game (aside from getting to stack money, duh) is just how colorful it is. If you are looking for a bright, cheerful game to play, this is definitely one you’ll want to checkout. 📷 The good new is, there is an android alternative to Money Stacker! While not the exact same as the Money Stacker app for iphone, the Android Money Stacker alternative is definitely another app worth checking out in 2023. Of course the Money Stacker app for iphone is a game, whereas the android alternative is an online earning app. Called TubeBucks, the android alternative to Money Stacker is arguably a much better app, because with TubeBucks, users can earn money (withdrawable to paypal) just for watching YouTube videos, and reading blog posts. It sounds crazy, but the app lets you collect points by doing small tasks, most of which take less than a couple minutes. Once you have built up enough points doing tasks (stacked money) you can withdraw your earnings to PayPal, straight from inside the app! 📷 So if you can’t download Money Stacker because you don’t have an iphone and can’t access the Apple App Store, don’t worry! If you have an android you can always download TubeBucks instead, and get paid for watching educational videos. The cool thing about the android alternative to Money Stacker is that it actually lets you stack money for real. The iphone game Money Stacker lets you pretend to stack money, but the Money Stacker alternative lets you stack money in real life! 📷 Popular Posts 📷 submitted by /u/Choice-Impact-6960 [link] [comments]

  • How to boost First-time deposit conversion rates for online casinos

    submitted by /u/Emergency_Ad_1153 [link] [comments]