Category: Salesforce

Workbench in Salesforce is a free, web-based Salesforce Data Management tool. If you’ve ever used Data Loader or the native Salesforce Data Import Wizard, it is very similar to those tools. Salesforce Workbench can be used for a variety of things that we normally consider… Read More

As a Salesforce admin, you wonder about which way is the best to find duplicates in Salesforce. When we think of machine learning, we tend to think about robotic process automation, virtual assistants, and self-driving cars. Machine learning, however, can simplify what we come across… Read More

Salesforce has announced their next wave of Service Cloud additions, which focus on incident management, extended Salesforce Flow automation, and voice/video/text capabilities. These will be showcased in the Service Cloud 360 keynote at Dreamforce ’21. Did you know that 78% of consumers have needed to… Read More

Salesforce has come on in huge leaps since SalesforceBen.com was first launched. Part of my role is to revise the content on the site. With Salesforce technology constantly evolving and expanding into new ventures, we have our work cut out, for sure. Then, one day,… Read More

Even if you’re an experienced Salesforce professional with a few years’ experience under your belt, you will still be discovering Salesforce features the expansive Salesforce platform has to offer. In this guide, I dig up 10 Salesforce features that you may not have come across… Read More

Are you still using Salesforce change sets for deployments? If so, it’s time to consider how much longer you can hold on. We’re in the middle of a dramatic shift towards source-driven, automated DevOps workflows. And this is true for admins and developers alike, as… Read More

Standardize and validate your address values, right from the point of entry. Establish a way to obtain clean data from any source, as well as intelligently cleanse the data already in your Salesforce instance. I’m a firm believer that good data is the foundation for… Read More

While all Salesforce professionals know and love the value of their Salesforce Certifications, did you know there has been a rise in the number of Salesforce AppExchange partners (ISV’s) offering certifications for their products? Although these can be considered more niche than Salesforce certifications, the… Read More

Salesforce automation is accessible to both Administrators and Developers. You may have noticed there are multiple choices, so which is the best way to build an automated process? Salesforce automation features are truly the ‘swiss army knife’ of declarative development; Salesforce has a tool for… Read More