Category: Salesforce

When case volume is high, customer service agents can become overwhelmed with work. When you have a dozen different things you’re juggling, how do you know what to tackle first? This article will introduce a solution to this problem – case scoring! First, we’ll learn… Read More

Ever wanted to scream “Why did no one tell me?” Well, I did. I was with half a dozen friends late last year, and they were not acting with the shock, curiosity, or (perhaps) sympathy that I expected. Having known them for over 20 years,… Read More

We’re a fan of IdeaExchange Prioritization here at Salesforce Ben. Prioritization cycles are periods of time throughout the year when Salesforce product managers pitch potential Salesforce features and enhancements. Salesforce professionals then vote on the ideas they believe will have the greatest impact – as… Read More

Salesforce Forecast Categories are used to predict the likelihood of winning an Opportunity, with each sales stage mapped to a forecast category. Forecast categories can be customized for a business to suit their requirements. You can view an Opportunity’s forecast category in the Forecast Category… Read More

Salesforce Admins customize Salesforce using declarative (point-and-click) configuration, maintain a healthy Salesforce org, support the needs of users, and in turn, optimize business operations. There’s no doubt that Salesforce Admins are deserving of their compensation – they carry out a core function that enables organizations… Read More

In breaking news, Salesforce has announced they have signed an agreement to acquire Brazilian e-commerce technology company, Atonit. Atonit is a Marketplace management solution, built on the Salesforce platform, offering critical functionality required to be a significant player in the e-commerce space. About Atonit Atonit… Read More

I’m a Solution Architect at ThirdEye Consulting, I’ve been working in the Salesforce ecosystem for nine years and I’m a certified Application and System Architect. I have been lucky enough to attend the System Architect Bootcamp at Dreamforce, which taught me a lot about integrations… Read More

I’m a Solution Architect at ThirdEye Consulting, I’ve been working in the Salesforce ecosystem for nine years and I’m a certified Application and System Architect. I have been lucky enough to attend the System Architect Bootcamp at Dreamforce, which taught me a lot about integrations… Read More

The Salesforce User Experience Designer certification exam came out in 2021 and introduced a new Salesforce role: Salesforce Designer. The exam covers core UX concepts such as discovery, accessibility, testing, and how you can use these concepts in Salesforce. Since I never really considered myself as… Read More

The community’s insatiable appetite for faster and better ways to manage application delivery is what drives interest and investment in Salesforce DevOps. The demand for Salesforce architects to manage application delivery seems endless.  In 2021, using Salesforce DevOps became a way to efficiently leverage scarce… Read More