Category: Salesforce

Giving your support teams actionable insights via Service Cloud dashboard is critical to maintain efficiency and effectiveness. Thankfully, Salesforce Labs has put together an App on the AppExchange with four pre-configured dashboards for your customer service team; from managers to agents on the front line,… Read More

Want to hear what the “big names” in Salesforce marketing have to say? You should come along to Qualified’s first annual Pipeline Summit on November 10th. The three-hour event will be led by top marketing leaders within the ecosystem – they will discuss their plans… Read More

Every professional working with Pardot (Account Engagement) and Salesforce has experienced org terrors. Whether unexpected issues that sneak up on you or malpractice that has gone unnoticed for too long, it can cause a huge scare. Just like a horror film these are issues that… Read More

Although Salesforce Winter ‘23 has just been deployed, it’s time to start thinking about the Salesforce Spring ‘23 release, which will be here right at the turn of the new year.  There are many agenda items you need to prepare for with each release, but… Read More

When I started with Salesforce, the Demo Org (Developer Edition org) was my go-to for everything. Before the days of Trailhead, scratch orgs, and the now many different products on offer, my Demo Org was where I went to try things – it was all… Read More

When researching marketing automation on the Salesforce platform, you will be faced with two options: Pardot or Marketing Cloud. But what are the key differences when it comes to Pardot vs Marketing Cloud? Both tools appear to have some similarities, on the surface. To add… Read More

If you work with Tableau, you will be aware of the potential intricacies involved when applying correct dimensions and measures to produce the views you want. I can recall several occasions when analysis was not providing aggregated data in a way I was expecting, which… Read More

When it comes to formulas, which are used in a variety of places in Salesforce, the first thing that comes to mind is probably the good old formula field! In case you haven’t yet created your first formula field, feel free to take a look… Read More

When we talk about code formatting, we are talking about the positions of line breaks, how many characters should go on a line, and everything in between. For something so simple, it is actually one of the most hotly-debated arguments when it comes to programming.… Read More

DevOps is taking the Salesforce ecosystem by storm. Luckily, a new DevOps-specific event can help teams turn their DevOps dreams into reality! After two stellar events in Chicago and London, DevOps Dreamin’ is back and taking on a new city.  DevOps Dreamin’ Seattle boasts talks… Read More