Category: Salesforce

Salesforce is a technology that is constantly changing, so our knowledge can’t stay static either. I have found that the Salesforce Trailblazer has a thirst for learning – after all, Salesforce is an exciting, evolving space that requires a mix of knowledge and curiosity. What… Read More
The post Top Salesforce Podcasts 2020 appeared first on Salesforce Ben.

A Salesforce CRM project can be a very emotional journey for users. As a Salesforce Consultant or Admin, you will need to tap into your emotional intelligence and adopt a strategy to support people through change. Maximising adoption of Salesforce requires a considered approach based… Read More
The post Achieve Salesforce User Adoption With Emotional Intelligence Techniques appeared first on Salesforce Ben.

It’s been a while since we’ve seen some acquisition news from Salesforce but after a dry spell, they have just made their 64th acquisition to bolster their Commerce Cloud offering. It’s no surprise Salesforce are doubling down on Commerce Cloud, as the COVID-19 pandemic has… Read More
The post Salesforce Signs Agreement to Acquire Mobify appeared first on Salesforce Ben.

Mid-level 2-5 years Administrator 200 Table of Contents Certification Introduction The Sales Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Sales Cloud solutions in a customer-facing role. This exam zones into Salesforce’s most popular product, diving deep into all the features… Read More
The post Sales Cloud Consultant Certification Guide & Tips appeared first on Salesforce Ben.

Considering the freelance work-life but don’t know where to start? This mini-series will show you how to run a Salesforce freelance business, digging into real world discussions of how to start and thrive as a Salesforce freelancer. Show Notes: How Ankit began his freelancing career. The… Read More
The post Salesforce Freelancing: Running Your Consulting Practice (Ep. 5) appeared first on Salesforce Ben.

One of the more tedious jobs as a Salesforce admin is resetting user’s passwords. Even though there’s a button on the Salesforce login screen which says “Forgot your password”, some people don’t notice it. If only there was an easier way? Introducing Single Sign-On The… Read More
The post Set Up Salesforce With Google Single Sign-On (SSO) appeared first on Salesforce Ben.

At TrailheaDX 2020, we had quite a few announcements about new and upcoming products and features, and the Salesforce DevOps Center was one of them. Here to help Salesforce development teams (working with both clicks and code) to collaborate to deliver faster, it’s the announcement… Read More
The post Salesforce DevOps Center: How to Develop and Deploy Faster appeared first on Salesforce Ben.

Email-to-case is an out of the box Salesforce feature that allows your end customers to send an email to an alias, then have that email turned it to a support case, send auto-replies, distribute them to your support team, and take other automated actions. Stacy… Read More
The post Service Cloud Email-to-Case – Current Limitations and Solutions appeared first on Salesforce Ben.

The Salesforce story is a fascinating one, it’s the classic silicon valley story of a company being founded by a few tech pioneers out of a small apartment in San Francisco. Fast forward to today, and Salesforce has over 40,000 employees across the globe, and… Read More
The post 10 Facts about Salesforce Founder Marc Benioff appeared first on Salesforce Ben.

It’s been a pretty wild ride this year, but apparently nothing stops the rocketship like growth of Salesforce, having just posted a record-breaking quarter. A fantastic side-effect of huge Salesforce growth is the community grows with it. More Customers, implementations, and Salesforce clouds, all require… Read More
The post The Salesforce Talent Alliance – More Opportunities For Everyone appeared first on Salesforce Ben.