Category: Marketing Automation

It’s no surprise you want to become a paid Instagram influencer — heck, the average price for a sponsored Instagram post is $300, and if you become more successful, like yogi Rachel Brathen, you could be making $25,000 per post.
But the idea of getting your posts sponsored might seem laughable to you. You’re not posting pictures skydiving in Australia — you’re posting pictures of your brunch. However, you could be more marketable than you think.
Instagram has become an insanely popular channel for brands to promote their products. In fact, Influencer Central found consumers consider Instagram to be the sixth most effective at influencing their purchasing decisions.
Instagram’s popularity might make you feel the platform is already too crowded for you to stand out. But here’s the thing — brands are quickly realizing the power of normal people to promote their products. Micro-influencers, or people with a small number of followers compared to the big players, see the most engagement out of their audience.
Think of it this way: I’m going to trust my best friend’s advice over Kim Kardashian’s when I’m purchasing a product. I trust my best friend, we share similar interests, and I know she’s genuine with her advice (no offense, Kim … ).
It’s the same concept for micro-influencers — with the right strategy, your audience will begin to see you as one of their real friends. The more they trust your advice when seeking out purchasing decisions, the more likely you are to get sponsored.
Here, we’re going to show you everything you need to do to get sponsored on Instagram, even if you currently have zero followers. Keep reading to get started or click the links below to jump to a specific section of this article.

How to Get Sponsored on Instagram
What’s a Sponsored Instagram Post?
Using #ad and #spon Hashtags

1. Define your brand.
You’ll see the best engagement if you’re able to define your niche. Do you want to post food and health related content, or focus on fashion? Whatever the case, it’s important to establish your brand.
Besides the type of content you post, branding has a lot to do with your overall aesthetic. How do you want to style your posts? What’s your messaging? To further solidify your brand, you might want to consider creating a cohesive feed theme (use these feeds for inspiration).
Specificity is key. A good influencer’s posts are distinguishable and unique — when a user is flipping through her feed, she’ll be able to pause and recognize every time she sees a post from that influencer. As she continues to see similar content, she’ll grow to trust that brand as an expert in the field. If the influencer suddenly and randomly changed course, the user might not understand or trust the content anymore.
Additionally, you might want to connect your Instagram brand with an online presence. Creating a website with similar aesthetic and messaging is a good way to do this — the more you unify your social media accounts, the easier it will be for brands to distinguish how you can help them.
2. Know your audience.
Knowing your audience is critical for convincing a brand to work with you. It’s mutually beneficial for you, as well — if you understand your audience, you’re able to correctly identify which brands will see the most success from using you as their sponsor.
Start by gathering the basics — what is the gender, age, and geographical location of your core demographic? Which of your posts do they like the best? What times of day do they respond best to content, and what can you infer from this?
The demographic information you gather will help you pitch partnerships with brands. Brands want to know who they can reach if they work with you. Explaining “You’ll be reaching thirty-something, working women, primarily from New York, who often use Instagram first thing in the morning and prefer fitness content” is certainly more powerful than saying, “You’ll be reaching women.”
3. Post consistently.
CoSchedule gathered research from 14 studies to identity how often you should post on social media sites. For Instagram, they found you should post a minimum of once a day, but can post upwards of three times a day.
CoSchedule also found 8:00 AM to 9:00 AM, and 2:00 AM, are the best times to post.
To grow your following, it’s critical you post at least once a day. Instagram’s algorithm favors new and fresh content, and you don’t want your audience to unfollow you or forget about you from lack of consistency.
However, you’ll need to figure out what works best for you and your audience. Perhaps your audience feels bombarded when you post three times a day, or maybe they prefer it. Maybe your audience engages most with your posts at noon. It will take some trial and error, as well as Instagram metrics tools, to figure this out.
4. Use hashtags and geotags.
Hashtags make your content more discoverable, so they’re necessary for growing your following. You can use up to 30 hashtags per post, but TrackMaven found nine to be the optimal number for boosting engagement.
You’ll want to use hashtags as relevant to your content as possible. You’ll also need to check to make sure the hashtags you use aren’t broken or banned (take a look at this list of banned hashtags if you’re unsure).
It’s critical you choose hashtags that aren’t too broad. #Healthyliving, for instance, has over 20,000,000 posts, while #healthylivingtips only has 13,000. The less competition, the easier it will be for your content to get discovered.
When you peruse a hashtag’s page, you can also get a deeper sense of what types of content your post will be up against. #Healthylivingtips might typically feature posts with food recipes, while your post is about cycling — this could defer you from using that hashtag.
Geotags are equally important, but for a different reason. Geotags can help people find you if they’re interested in a certain location. This helps you gain more followers, and it also helps you appeal to brands that are interested in reaching a certain demographic. For instance, maybe a boutique sees you often post fashion tips from the California area, and they’re looking to appeal to people in that region — it’s a win, win.
5. Tag brands in your posts.
Okay, now you’re officially ready to begin reaching out to brands. You’ve defined your brand and audience and have created some quality, authentic posts. Now, you should have a pretty good idea what types of businesses would benefit from a partnership with you.
It’s important to start small. If you’re interested in skincare, don’t go straight for Estee Lauder — instead, try tagging small skincare start-ups you’ve seen across Instagram already.
Let’s take a look at an example — @Tzibirita, a travel influencer, posted this image of herself wearing a Paul Hewitt watch. The image is high-quality and fits with her brand, and she tags @paul_hewitt in her description. Even if you’re not paid by Paul Hewitt, you can still post the same type of content and tag their brand in the post. Ideally, it will at least put you on their radar.

Begin with small brands and tag them in your descriptions. Engage with your audience by responding to comments like “Where can I get one?” or “How much?” and the brand will soon see you’ve proven yourself a suitable sales partner.
6. Include contact information in your bio.
Consider your bio a chance to signal to brands your interest in becoming an influencer. Include an email or website so they can reach you, and include a press kit if possible.
For instance, @tzibirita doesn’t waste her bio space. She includes her email and website, and even adds a title — “content creator”. Brands will have no doubt she’s open to doing business with them.

Furthermore, you should use a website or blog as your chance to expand on your brand and demonstrate your versatility. Consider adding a Press Page to your website, so brands can take a look at your services. Once you begin sponsoring brands, you can add them to this page so brands can see you have influencer experience.

7. Pitch paid sponsorships.
There’s nothing wrong with reaching out to brands and offering your services. With the right pitch, you might be able to land some gigs without waiting for brands to find you.
Look for brands that clearly invest time and money into their Instagram presence. You might start by researching what similar influencers in your industry already sponsor. Remember, it’s okay to start small. Working with smaller brands will allow you to build a portfolio.
Once you’ve curated a list of brands that might want to partner with you, send them an email. In your pitch, clearly and briefly outline who you are, what you do, and any achievements you have in the field that make you an expert. Then, explain why you’re a good fit for the brand, and include data such as follower count and average engagement rate.
Alternatively, you might consider sending a brand a DM straight from Instagram. It’s certainly more relevant to the job you’re vying for, but it might get lost if a brand get hundreds of DMs a day.
8. Know your worth.
Make sure you know how much you’re going to charge when brands reach out to you. The industry standard is $10 for 1,000 followers, but it could also vary depending on how many likes you get per post. Additionally, as you grow, you’ll be able to charge more.
While you’ll want to have a minimum set, you can negotiate to encourage brands to pay more. Perhaps for $300, you’ll throw in five Instagram Story posts, and a link in your bio to their website for 24 hours. You can use other Instagram features to sweeten the deal.
Once you have your pricing structure nailed down, you’ll need to know how to sponsor a post on behalf of the brand you’re working with. Now, keep in mind there are two different kinds of “sponsored” posts: those for which brands pay Instagram, and those for which brands pay another user.
Confused? Here’s what I mean:

What’s a Sponsored Instagram Post?
A sponsored post on Instagram is paid for by the poster to reach a wider audience. There are two main types of sponsorships: In one, a brand creates a post and pays Instagram for access to a custom audience. In the other, a brand sponsors another Instagram user — often called an “Influencer” — who creates a post that features the brand in some way.
Here’s more detail on each type of sponsored post:
Promoted Posts & Ads
Just like Twitter, LinkedIn, and Facebook, Instagram comes with a native ad management platform. Advertisers can use this tool to customize a target audience — using attributes like age, sex, location, and interests — and invest a specific amount of money to getting their post in front of Instagrammers who identify with this audience.
The thing to remember here is that the advertiser is making and publishing the post. They’re paying Instagram for the audience they want access to, but the post is theirs to create.
Paid Sponsorships
Paid sponsorships take place between a brand and another Instagram user. Typically, this user has a personal brand and attracts an audience of his or her own. This user is often called an “influencer.”
This person can then use the steps explained earlier in this article to find and work with brands that appeal to a similar audience. When they find a brand who wants to sponsor them, they can charge this client a certain amount to create a post that features their product or service. Think of it like social media product placement; just like a business might pay a TV show to have their brand of soda on the countertop in the series finale, they can also pay a person on Instagram to hold that same soda in a picture on their Instagram feed.
Clearly there are more creative sponsorship ideas you can come up with — I decided to go with a cliché …
Influencers are similar to Instagram’s ad manager in the sense that they both draw an audience that brands might not otherwise have access to. However, the differences in this type of sponsorship are that the brand is paying the influencer — rather than Instagram — for access to their audience, and the influencer — rather than the advertiser — is the one creating and publishing the post.
There are numerous influencers for each industry. Here’s a big list of today’s known influencers and the types of audiences they attract.

Using #ad and #spon Hashtags
In the past couple years, brands have come under fire for hiring influencers but not making it clear to the audience that these influencers were getting paid.
Department store Lord & Taylor, for instance, settled charges with the FTC in 2016 after paying 50 influencers to wear a dress in their posts without hashtagging #sponsorship or #ad.
Influencers are supposed to hashtag #ad or #sponsored in posts they’re being paid for, but these tags make some brands uncomfortable because it makes the post appear inauthentic.
In 2017, Instagram released a paid partnership feature to combat this issue — if you tag a brand in a post and the brand confirms the relationship, the ad will be marked at the top with a “paid partnership” label. This also helps the brand gather data regarding how well the campaign is performing.
It’s critical your followers know if you’re getting paid to promote a product. Ethics aside, it could destroy your account’s credibility if you’re caught, and lose everything you’ve worked hard to build — namely, an authentic, trusting community.
If you truly don’t want to post #ad or #spon, there are some ways around it — for instance, Airbnb created the hashtag #Airbnb_partner, to signal a paid partnership without using the word “ad”.
When in doubt, adhere to Instagram’s policies. You can read Instagram’s branded content policies in full here.
Ultimately, getting sponsored on Instagram isn’t easy — it takes time, effort, and perseverance. But if you work hard to differentiate yourself in the industry, and connect on a personal level with your followers, it can be extraordinarily rewarding.

Whether your focus group is there to give feedback on a product or service or help you assess how your brand stands out in your competitive landscape, thought-provoking, open-ended questions are essential to a productive discussion.
However, it’s easier said than done. What can you ask beyond “What do you think of our product?” that can provoke the most useful answers?
Here, we’ve pulled together 53 questions you can ask in your next focus group to pull the most interesting and useful insights you can out of your participants.
Simply copy-and-paste the questions you like below into the notetaking template for a ready-to-go, printable document you can bring to the session.
Featured Resource: Market Research Focus Group Template

Download the Template
For a free template for notetaking during focus groups, a guide on conducting market research, and several other templates, download our Market Research Kit.
Questions for Building Trust Among Focus Group Members
Before diving into deeper questions, it’s best to warm up the group with a couple of open-ended questions that allow participants to get to know each other a little bit. Participants should be able to decide how much they want to share with the group — don’t force anyone to share something they may not feel comfortable sharing.
By including a question that allows people to talk about something tangential to the topic of the focus group, your participants will begin to build empathy for each other. That empathy can grow into trust, which is key for eliciting honest insights out of your group.
Here are a few questions you might ask to build trust:

Share an aspect of your work or life experience that’s brought you here today.
Why did you decide to join our focus group today?
When and how did you first come across our brand/product/service?

Questions to Encourage Follow-up and Continuation of Ideas
The most helpful insights that come out of focus groups are often the most specific points. Challenge your participants to reflect more on the points they’ve made if you hear something that you’re curious about. For instance:

That’s a fascinating point that [name] just said — what do you all think of that?
Do you agree or disagree with [name]’s statement, and why?
[Name], you’ve been a bit quiet recently. Did you have any thoughts on this topic that you wanted to share?

Questions for Understanding Customer Perception of Your Product or Service
These questions will help you understand how people truly feel about your brand, product, or service. The focus here is on your company — not the larger industry landscape or your competitors.
Avoid stopping conversation here unless the group gets completely sidetracked. Open-ended questions can be daunting at first. Participants may not know where to start. However, hearing from the other participants will spark reflection on various aspects of your product or service. Be sure to allow each group member who has something to say to speak up before moving on to the next question.

How would you describe our company to other people?
How would you describe our product/service to other people?
What words or feelings come to mind when you think about our company?
How likely are you to recommend our product/service to a friend?
How well do you feel we incorporate feedback from you, our customers, into our service/product?
What ultimately pushed you to purchase this product/service?
Where would you buy this product/service?
What do you like about this product that you may not find in a similar one?
When you think about our industry, which brands come to mind first?
Which other brands in our industry did you consider when you were shopping around?
Why didn’t you go with one of our competitors?
What other products/services come to mind when you look at this one?

Questions to Learn What Your Leads and Customers Want to See From You
Listening to your customers’ feedback and suggestions for improvement is crucial to retaining customers and turning them into promoters of your brand. It may be difficult to hear the answers to these questions, but turning customer pain points around will elevate your product or service to the next level.
Avoid defending your product or service or setting any limitations on these questions. Instead, frame them in a way that allows anyone to voice anything at all that they’re feeling. Recognize that it can be daunting for anyone (especially people with whom you’ve built relationships) to share negative feedback, so thank them for their candor.

If you could wave a magic wand and change one thing about our product/service, what would it be?
What would you most like to add to or improve about this product?
What do you envision is the lifespan of this product/service before you upgrade or replace it?
Is there anything we haven’t touched on today that you’d like us to know?

Questions for Understanding Your Buyer Personas
The following eight questions will help you understand what motivates your target buyer persona, their habits, their responsibilities and decision-making power, and their preferences.
These questions are written to spark discussion about topics other than your company, product or service, and the competitive landscape.
Don’t worry if the conversation seems to stray far from your brand, as the insights that people end up sharing will likely reveal what’s significant to them in their life and work. However, it’s important you keep the group focused on the specific question you’ve asked.

Describe your job title and your day-to-day responsibilities.
What’s one task on which you feel you spend way too much time?
How do you define success in your role/your life?
What is the biggest challenge you face in your role/when it comes to the problem to which this product is a solution?
When you’re browsing online, on which websites do you spend most of your time?
What are the first three apps you open on your phone in the morning?
How do you prefer to receive communications from our company? (Specify what type of communication here — product updates, renewal notices, product/service coaching, meeting reminders, urgent alerts, etc.)
Would you be the one using this product/service most in your household/job? If not, who would be?

Questions for Getting a Better Sense of the Competitive Landscape
These questions are intended to spark discussion about the brands in your industry that are top-of-mind for consumers. These are helpful in removing any biases that you and your team might have as people who work in the industry and know various players very well.
To encourage honesty, avoid agreeing with any disparaging comments that your participants make about your competitors. Instead, use the opportunity to ask follow-up questions about exactly what the participants don’t like about a specific product or brand.
If you’re looking to do a complementary research-based analysis of your competitors, download our Market Research Kit to gain access to a S.W.O.T. analysis template.

Download the Template
Questions for Generating Content on Your Industry
You might be looking to develop a content strategy for your brand, branch out into a new content medium, or simply generate new content ideas. Any successful content strategy prioritizes what’s most engaging and interesting for your target buyer persona, so a focus group can be an effective way to be sure that you’re producing material on the right topics and in the medium that your audience wants to consume.

What is one recent trend you’ve noticed in our industry?
What’s one strategy or tactic you think is underrated in our industry?
Where do you go to get a pulse on the things going on in our industry?
Who are the people in our industry who you look to as experts?
What format of content do you consume to keep up with our industry? Social media posts? Blogs/long-form posts? Podcasts? News outlets?
Which specific sources do you go to for information on our industry?
What gaps do you see in the content about our industry online? What are the topics on which you’d like to see more education?

Questions for Understanding Product Demand for Something You Haven’t Yet Put Out in the Market
These eleven questions are intended to help you understand the demand for a new product or service. These questions will uncover buying habits for a product like the one you’re envisioning and whether there’s true product-market fit.

What is/was your first reaction to the product?
How often do you/would you use this type of product?
Would you be the one deciding to purchase this product/service? If not, who would be?
When and where do you use our product?
When you think about the product, do you think of it as something you absolutely need, something you could do without, or something that’s somewhere in the middle?
How much would you be willing to pay for a product like this?
How would you ideally like to buy this product? Would you talk to a sales rep, or would you rather purchase it on your own?
What do you think this product is missing?
How would you describe someone who you think would use this product/service?
If you ended up liking your experience with this product, could you see yourself repurchasing it? If so, how often?
If you could either have this product/service or the equivalent dollar value for you/your business, which would you choose? Why? (Specify the dollar value of your product/service when asking this question.)

Questions for Establishing (or Re-establishing) Your Name and Branding
The following questions are helpful for running word association brainstorms and generating potential names or parts of names for a new product or company.

What words come to mind when you think of our product category? (Example: “What words come to mind when you think of food delivery?”)
What words come to mind when you think of [insert a word that symbolizes the main value prop of your product/service here – for example, ‘efficiency,’ ‘speed,’ ‘health’]?
If you have candidate names already:

What is your initial reaction to this name?
What words come to mind when you hear this name?
How would you pronounce this? (Spell out the name on a piece of paper or whiteboard.)

And there you have it! 53 questions you can ask in your next focus group. If you’re unsure how to conduct a successful focus group, take a look at How to Run a Focus Group for Your Business.

Last Updated on November 19, 2020 by Rakesh GuptaOnce upon a time, Salesforce was a simple customer relationship management (CRM) tool that could be easily managed by a single person or a small team. But that time is well in … Continue reading →

Consider one of American Express’s company values — “Customer Commitment”. Ideally, if you’ve had a positive experience with one of American Express’s customer service reps, you’ve seen this value displayed first-hand.
Alternatively, take a look at one of Google’s values — “Focus on the user and all else will follow.”
Any Google search will show you they stand by their purpose to serve the user. Undoubtedly, you find most answers to your common questions on page one of Google, and more recently, it’s likely separated in its own featured snippet, as well.

Having core company values can help you ensure each of your employees, from top leadership to entry-level, are working towards the same common goal, and share a bigger purpose.
Purpose is undeniably critical for employee satisfaction. In fact, an Imperative survey of LinkedIn members found 73% of purpose-oriented members are satisfied in their jobs, compared to 64% who are not purpose-oriented.
Plus, purpose doesn’t just improve employee satisfaction — it also increases your bottom line. The same Imperative survey found 58% of companies with a clearly articulated and understood purpose experienced growth of +10%, compared to just 42% of companies that don’t prioritize purpose.
Ultimately, core values are critical if you want to create a long-lasting, successful, and motivating place to work.
Whether you work for a new company in need of core-value inspiration, or an older company in need of a value revamp, you’re in luck — here, we’ve cultivated a list of some of the best company values. Additionally, we’ll examine how some companies truly honor their values.

Company Values

Integrity
Boldness
Honesty
Trust
Accountability
Commitment to Customers
Passion
Fun
Humility
Continuous Learning
Ownership
Constant Improvement
Leadership
Diversity
Innovation
Quality
Teamwork
Simplicity

Examples of Companies with Inspiring Core Values
1. American Express

Customer Commitment: We develop relationships that make a positive difference in our customers’ lives.
Quality: We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.
Integrity: We uphold the highest standards of integrity in all of our actions.
Teamwork: We work together, across boundaries, to meet the needs of our customers and to help our Company win.
Respect for People: We value our people, encourage their development and reward their performance.
Good Citizenship: We are good citizens in the communities in which we live and work.
A Will to Win: We exhibit a strong will to win in the marketplace and in every aspect of our business.
Personal Accountability: We are personally accountable for delivering on our commitments.

American Express doesn’t just hit the bare minimum when it comes to polite, helpful customer service — they go above-and-beyond to solve for their customers, even when there’s no protocol in place.
For instance, Raymond Joabar, the Executive Vice President at American Express, recently told this story in a Forbes interview: “One time, a hotel café manager [an Amex merchant] alerted my team that he had accidentally sold a display cake with harmful chemicals and needed to find the customers before they ate it. Obviously, there’s no procedure for that, but our team took ownership of the problem. They gathered all the information they could from the record of charge, identified 21 Card Members who used their cards at the café during that time frame, reviewed the accounts to find the right match, and then called the Card Member in time before they served the cake at an anniversary party.”
“The important point here,” Joabar noted, “other than that everybody ended up safe and sound — is that there isn’t a script for every situation, so we empower our care professionals to do what’s right for the customer. And we recognize what they do with this empowerment as well. We give awards to employees who go above and beyond to help customers and we share their stories across the company.”
This anecdote exemplifies American Express employees’ commitment to their customers even when it’s not easy, and demonstrates the company’s dedication to living by its values.
2. Google

Focus on the user and all else will follow.
It’s best to do one thing really, really well.
Fast is better than slow.
Democracy on the web works.
You don’t need to be at your desk to need an answer.
You can make money without doing evil.
There’s always more information out there.
The need for information crosses all borders.
You can be serious without a suit.
Great just isn’t good enough.

On Google’s philosophy page, they don’t just list their core values — they also provide examples.
For instance, consider their value, “You can make money without doing evil.” While many companies likely tout the benefits of integrity, Google references strategic efforts its made to avoid “evil” business, including — “We don’t allow ads to be displayed on our results pages unless they are relevant where they are shown … We don’t accept pop–up advertising, which interferes with your ability to see the content you’ve requested … [and] Advertising on Google is always clearly identified as a ‘Sponsored Link,’ so it does not compromise the integrity of our search results.”
Ultimately, a core value doesn’t have much power if your company can’t list intentional, calculated decisions it’s made to put values ahead of profit.
3. Coca Cola

Leadership: The courage to shape a better future.
Collaboration: Leverage collective genius.
Integrity: Be real.
Accountability: If it is to be, it’s up to me.
Passion: Committed in heart and mind.
Diversity: As inclusive as our brands.
Quality: What we do, we do well.

Coca Cola demonstrates its diversity core value with its public Global Diversity Missionpage, which lists the company’s diversity-related efforts, such as, “[collecting employee] feedback through formal surveys and informally through their participation in our business resource groups, various diversity education programs and our Resolution Resources Program, where associates can work to resolve issues they face in our Company.”
Additionally, Coca Cola’s Global Diversity Mission page exemplifies their commitment to accountability, as well — they’ve publicly included pie charts with statistics regarding their global employee gender and race ratios. By acknowledging both their efforts and their shortcomings, Coca Cola is able to show their desire to live up to their values, while taking responsibility for any mis-match between their ideals and reality.
4.Whole Foods

We Satisfy And Delight Our Customers — Our customers are the lifeblood of our business and our most important stakeholder. We strive to meet or exceed their expectations on every shopping experience.
We Promote Team Member Growth And Happiness — Our success is dependent upon the collective energy, intelligence, and contributions of all of our Team Members.
We Care About Our Communities And The Environment — We serve and support a local experience. The unique character of each store is a direct reflection of a community’s people, culture, and cuisine.
We Practice Win-Win Partnerships With Our Suppliers — We view our trade partners as allies in serving our stakeholders. We treat them with respect, fairness and integrity – expecting the same in return.

Underneath each of its values on its core value page, Whole Foods provides a link, such as, “Learn more about how we care about our communities and the environment.”
Ultimately, their page demonstrates their ability to walk the walk. For instance, to exemplify their commitment to local communities, Whole Foods created a Local Producer Loan Program, in which they provide up to $25 million in low-interest loans to independent local farmers and food artisans.
Additionally, Whole Foods provides a list of environmentally-friendly efforts they’ve practiced since 1980, including “Printing and packaging using recycled paper and water- or vegetable-based, composting to decrease landfill waste, and no single-use plastic bags at checkout since 2008”.
If you’ve ever been to a Whole Foods, you know they’re serious about their efforts to reduce waste and help the local community. In fact, its part of the reason so many customers are brand loyalists — because they support those efforts, too.
Ultimately, good core values can help an audience identify with, and stay loyal to, your brand, rather than flipping between you and competitors. To ensure long-term success andlong-term employee retention, it’s critical you create — and live by — certain non-negotiable company values.

These days, businesses across every industry are investing in social media marketing. But no matter how great your social media content is or how many people follow your accounts, you won’t be able to grow your audience, reach, and presence if you don’t understand the data behind it all.
In-depth knowledge about the status and success of your social media marketing will offer actionable insight into things like which strategies should remain in place and what you should change or experiment with in order to grow. Social media analytics tools are able to help you with just that.

Social Media Analytics
In this blog post, we’ll review the importance of social media analytics and some great options to help you measure your social media marketing success.
Get certified in social media strategy with this free course.
What is social media analytics?
Social media analytics is the process of gathering, analyzing, and applying data, information, and reports related to the content shared on your social profiles and the social profiles themselves.
Why use social media analytics?
With social media analytics, you can:

Understand the metrics that matter most to your team and business such as engagement, reposts, shares, clicks, impressions, and sessions.
Identify effective ways to boost brand awareness and reach.
Resonate with your audience.
Boost traffic to your other content and website.
Increase conversions.
Improve customer loyalty.

How to Track Social Media Analytics
Here are the steps involved in tracking social media analytics

Identify which social media platforms you’ll be measuring impact on (e.g. LinkedIn, Facebook, Instagram).

Determine which metrics you’re doing to track (e.g. clicks, impressions, likes, shares).
Choose a time period to analyze (e.g. last quarter, last month, last week, duration of your campaign).
Determine which tools you’ll use to track and measure success (we’ll cover your options in the next section).
Review and analyze your data (depending on your tool of choice, there may be internal features to help you understand and analyze your data — such as this one with HubSpot).
Apply your findings and conclusions to improve growth in the future.

1. HubSpot Social Media Software

Source
HubSpot provides a deep look into the way social media impacts your bottom line and gives you the ability to report on social media ROI. View and compare performance across different platforms, campaigns, and publishing times — all from a single tool.
Monitor your brand on social to understand how your target audience perceives your business and content. Additionally, YouTube Reports provide insight into how your audience and buyer persona’s engage with your videos. Lastly, effectively reach certain audiences by using data and context from the Contacts in your CRM (which this social tool integrates seamlessly with).
Get certified in social media strategy with this free course.
2. Sprout Social

Source
Sprout Social is a social media planning service with expansive analytics and reports that help you understand the performance of all of your social accounts.
Configure and customize reports and metrics to help you scale your your business’s presence on social. And if you’re a HubSpot customer, integrate your CRM with Sprout Social to collect and view accurate reports all in one place.
3. Falcon.io

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Falcon.io is a social media marketing platform for Facebook, Twitter, LinkedIn, and Instagram with analytics and community engagement capabilities.
Create an overview of cross-platform metrics and KPIs to determine which of your strategies are working best. Customizable dashboards update in real-time to give insight into your performance on your profiles. And with pre-existing templates, these customizable dashboards are easy to create and implement.
Lastly, integrate Falcon.io with your HubSpot CRM to sync customer data for your social campaigns, create custom and lookalike audiences, and offer customer service all via the tool.
4. Mailchimp

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Mailchimp is a full-service marketing platform that offers analytics for social media ads. It’s easy to use for small marketing teams and requires little time to pour over the accompanying analytics.
With Mailchimp, you’ll have an audience dashboard, which is a page dedicated to understanding audience behavior. Additionally, the software offers tools to look into smart targeting and mobile integrations. These tools can diversify a social strategy and deliver higher engagement numbers by helping you create content that specific audiences will respond to.
5. Databox

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Databox is an expansive analytics platform that lets you set and track social media campaign goals. It’s a good choice for businesses that have many contacts, social accounts, campaign goals, and target audiences.
Customize metrics that matter most to your campaign or social channels for your reports. Any integration you have, such as HubSpot, will be visible from your dashboard as well.
6. Grow

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Grow users gain full visibility into engagement on all of the social accounts. The tool integrates with HubSpot, Salesforce, Google Ads, Facebook, Marketo, and Microsoft Office so you can view all data in one place.
Grow breaks down complex data into graphs and visuals, and your social reports are easily sharable which is helpful if multiple people are working on the same project. Grow’s reports are built with metrics chosen by the user — meaning, you can customize reports in a way that works for your needs.
7. ActiveCampaign

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ActiveCampaign is an email marketing software with social media features including reporting. You can connect Facebook, Twitter, Digg, and other platforms to gather insights related to performance.
Since you’ll have both social media and email metrics in one place, this is a good option for businesses with a heavy email marketing focus. Additionally, ActiveCampaign’s reports track what contacts do after they click through to your site. Further, if you’re a HubSpot customer, the software integrates with your CRM.
8. CoSchedule

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CoSchedule gathers social network, campaign, and engagement data for your profiles and compiles that real-time data into reports.
On your dashboard, compare multiple campaigns to determine the evolving ecosystem of audiences. You’ll also be able to see the top fans of your social accounts, making it easier to create targeted content for them (and followers like them).
Choose a Social Media Analytics Tool
Ultimately, choosing the right social media analytics tools for your business shouldn’t be a stressful process. The tools should align with your business goals and deliver the metrics you need to be successful. So review the options above and choose the right one for your business.
Editor’s note: This post was originally published in March 2020 and has been updated for comprehensiveness.

Despite how many PowerPoint presentations I’ve given in my life, I’ve always struggled with understanding the best practices for creating them. I know they need to look nice, but figuring out how to make them aesthetically pleasing and informative is tough. 
I’m sure my experience isn’t unique, as finding the correct balance between content, design, and timing can be difficult. Marketers know this more than anyone, as success in the role is often marked by being able to create engaging campaigns that tell a story and inspire audiences to take a specific action, like purchasing a product. 
However, PowerPoint presentations are different from advertisements. Understanding how to leverage your marketing knowledge when creating PowerPoints can be tricky. Still, there are various resources for marketers to use when creating presentations, one of which is the 10/20/30 rule. 

Coined by Guy Kawasaki, the rule is a tool for marketers to create excellent PowerPoint presentations. Each element of the formula helps marketers find a balance between design and conceptual explanations, so you can capture audience attention, emphasize your points, and enhance readability. 

Guy Kawasaki PowerPoint
Guy Kawasaki, one of the early Apple employees, championed the concept of a ‘brand evangelist’ to describe his position. He spent most of his time working to generate a follower base for Macintosh, the family of Apple computers. Today he works as a brand evangelist for Canva, an online graphic design tool. 
Given that he’s had significant experience giving presentations to captivate audiences, he’s figured out that the 10/20/30 is a successful formula to follow. Kawasaki’s book, Art of The Start, is where he first introduced the concept and described how it works.
Let’s cover each part of the rule in more detail. 
10 Slides
Kawasaki believes that it’s challenging for audiences to comprehend more than ten concepts during a presentation. Given this, marketers should aim to create PowerPoints with no more than ten slides, i.e., ten ideas you’ll explain. Using fewer slides and focusing on the critical elements helps your audience grasp the concepts you’re sharing with them. 
In practice, this means creating slides that are specific and straight to the point. For example, say you’re presenting on the success of your recent campaign. Your marketing strategy was likely extensive, and you took a series of different actions to obtain your end result. Instead of outlining every aspect of your campaign, you would use your slides to outline its main elements of your strategy. This could look like individual slides for summarizing the problem you hoped to solve, your goals, the steps you took to reach your goals, and post-campaign analytics data that summarizes your accomplishments. 
It’s important to note that there shouldn’t be overwhelming amounts of text on your slides. You want them to be concise. Your audience should get most of the information from the words you’re speaking; your slides should be more supplemental than explanatory. 
20 Minutes
After you’ve spent time coming up with your ten key points, you’ll need to present them in 20 minutes. Knowing that you’ll only have 20 minutes also makes it easier to plan and structure your talk, as you’ll know how much time to dedicate to each slide, so you address all relevant points.
Kawasaki acknowledges that presentation time slots can often be longer, but finishing at the 20-minute mark leaves time for valuable discussion and Q&A. Saving time in your presentation also leaves space for technical difficulties. 
30 Point Font
If you’ve been in the audience during a presentation, you probably know that slides with small font can be challenging to read and take your attention away from the speaker. 
Kawasaki’s final rule is that no font within your presentation should be smaller than 30 point size. If you’ve already followed the previous rules, then you should be able to display your key points on your slides in a large enough font that users can read. Since your key points are short and focused, there won’t be a lot of text for your audience to read, and they’ll spend more time listening to you speak. 
Given that the average recommended font size for accessibility is 16, using a 30-point font ensures that all members of your audience can read and interact with your slides. 
Make Your Presentations More Engaging
The 10/20/30 rule of PowerPoint is meant to help marketers create powerful presentations. 
Each element of the rule works in tandem with the other: limiting yourself to 10 slides requires you to select the most salient points to present to your audience. A 20-minute timeline helps you ensure that you’re contextualizing those slides as you speak, without delving into unnecessary information. Using a 30-point font can act as a final check for your presentation, as it emphasizes the importance of only displaying key points on your slides, rather than huge blocks of text. Font size then circles back around to the ten slides, as you’ll craft sentences from your key points that will fit on your slides in 30-point font. 
Being mindful of slide count, text size, and presentation length ensures that your audiences are captivated by your words as you explain the value behind your work. 

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  Email marketing can do wonders for your business — if you do it right. It may surprise you, but there are various rules and regulations that come with sending emails. Sending emails is mostly all fun and games, but if you break anti-spam law or aren’t totally aware of what the regulations are, there…
The post Email Marketing Rules and Regulations You Need To Know appeared first on Benchmarkemail.

Alright, everyone: I’m about to let you in on a few of my best-kept interviewing secrets.
In this post, I’ll uncover real questions I use when interviewing candidates for inbound marketing positions and the answers I’m looking for.
These questions are meant to assess candidates not only for their marketing talent, but also for who they are as people.
Keep in mind that the best candidates aren’t just qualified to do the job you’re trying to hire them for. You want to look for people who are also passionate about marketing, fit with your culture, and show potential for growth at your company.
Here’s a quick look into my interview approach, followed by 14 excellent interview questions I recommend adapting for your industry and hiring needs.
My Interview Approach
During interviews, I put a lot of stake into each candidate as an individual. My goal is always to find someone amazing who also has great long-term potential, no matter where they are in their career.
To uncover this, I like to ask questions that get at the core of who they are, how they think about things specifically, and how they’ve gotten things done in the real world. I then balance these questions with case-style questions, which usually involve a hypothetical business situation, because they give the candidate an opportunity to show how they think about and work on problems.
Below is a list of 14 questions that make for an effective marketing job interview, the majority of which I’ve asked candidates with whom I’ve personally gotten to meet.
Keep in mind that I don’t ask all of these questions during a single interview. In fact, one case-style question can evolve into a discussion lasting anywhere from 10 to 30 minutes, so I often only have time to cover two or three questions during one session.
I also don’t limit these questions to the position levels you’ll see in each section below. This list is just one reasonable way to organize your job interviews based on the average experience of an intern, coordinator, manager, and director. Depending on the candidate and the needs of the role, a question to a marketing manager candidate might be a good question to ask a marketing coordinator candidate as well.
Before the interview starts, carefully choose the questions you want to use based on the person’s role and background. For an inbound marketing generalist, you could ask any or all of these questions. For someone with a more specific role on a larger inbound marketing team, like a blogger, you could focus only on the questions about blogging and content creation.
Learn more in the following video, and check out some of my favorite interview questions below.

14 Interview Questions to Ask Marketing Job Candidates
Case-Style Interview Questions
1. “Draw a funnel on the whiteboard showing 10,000 visitors, 500 leads, 50 opportunities, and 10 new customers (or any other numbers you think are interesting). Now, pretend you’re the CMO for the company, and you have to decide what your marketing team should do to improve on these metrics. Which areas of the funnel would you focus on, and what would you do differently to change these results?”
The Follow-Up: The follow-up here is simply pushing on the candidate’s answers. Typically, they’ll pick one part of the funnel to focus on. (And if they don’t, I like to push them to do just that.)
Once they pick one area, I ask them follow-up questions like: “Which tactics would you think about changing?,” “What have you done in your past role that’s worked?,” “Do you think our company has any unique advantages to get some leverage out of that stage of the funnel?” I don’t just want them to tell me to “improve the visitor to lead conversion rate” — they need to tell me how.
If I have time, I’ll tell them to pretend they’ve implemented their ideas, and I’ll ask them to go back through the whole funnel and explain how they think each of those initial metrics have changed.
What to Look For: Everyone on the marketing team needs to be able to understand how to think about and optimize the funnel. Here’s where you assess their thought process, whether they have an intuitive sense of what good and bad conversion rates are, and whether they understand how the funnel steps are connected.
You’ll also gain some insight into whether they understand which different tactics you can use at each step to improve that particular step. (For example, if they say the lead-to-opportunity conversion rate is bad, the right answer is not to write more blog articles.)
2. “We have two potential designs for the homepage of our website, but we don’t know which one to use. The CEO likes one, and the COO likes another. Half the company likes one, and the other half of the company likes the other. Which one should we use?”
The Follow-Up: This type of question should elicit a ton of questions from the candidate, like who the target audience for the homepage is. If it doesn’t, then they’re either making up their answer or don’t have enough knowledge to address the situation. Follow up by answering their questions with hypotheticals and seeing how they work through the problem.
If they do pick one side or the other and give you a reason, ask them what the goals are for the homepage. Then, ask them how they’d determine which homepage meets those goals best. From there, tell them that Homepage A performed well based on one of the criteria, and Homepage B performed well based on another one of the criteria. This way, you can assess how they make choices when it’s not possible to get data that’s 100% conclusive, and they have to choose between two, imperfect variations.
What to Look For: While it might seem like this question is all about design, what you’re really doing is understanding how candidates approach a conflict of interest. Do they care what each of these people think, or do they go to the data for their answers, such as through A/B testing, user testing, and customer interviews. The best candidates introduce logic and marketing methodology into their answers, while removing opinions. I also like when candidates say you should be constantly tweaking and improving the homepage, rather than always doing a complete redesign every nine or 18 months.
3. “Let’s say you have an Excel spreadsheet with 10,000 leads from a few months back — long enough that those leads’ sales cycle has passed. The file contains information about each lead, like their industry, title, company size, and what they did to become a lead (like downloading an ebook). Also in the file is whether they closed as a customer and how much their order was for. Can you use this information to create a lead score? How would you do it?”
Note: I often start this question by simply asking, “How should you create a lead score?” This is how I sort out the people who don’t take a data-driven approach. Folks who answer, “You create a lead score by talking to the sales team and then assigning five or ten points to each of the criteria they say they want” are actually wrong. That is not a data-driven approach to lead scoring, and it is way too simplistic to work effectively in most cases.
The Follow-Up: Most people will answer by talking about “looking at the data” and “sorting the data.” Push them to tell you how they’d do that in Excel (or another program if they prefer something else). It’s not practical to just “look” at the data when you have 10,000 rows — you need to use statistical analysis.
They also might zone in on one factor, perhaps industry, all alone. If they do that, you should ask them what they would say if the small companies in one industry are good leads, but the big companies in another industry are also good leads? Basically, just keep pushing them until they’re at a loss for what to do next.
What to Look For: This case-style question is meant to test a candidate’s quantitative abilities, and I’d only ask it for people applying for certain marketing roles (like operations). Here, I’m trying to figure out how the candidate thinks about analyzing data and what their sophistication level is around data.
Most people don’t get very far and are either unwilling or unable to look at more than one variable at a time, or understand how to analyze a lot of data in a simple way. At a minimum, you want to find candidates who:

Look at the leads who closed in one group and compare them to the leads who did not close
Look at multiple variables at a time
Use statistical functions in Excel or another program to do that, like summary tables, pivot tables, and so on

If you find someone who starts making a coherent argument about why you might want to use logistic regression, factor or cluster analysis, actuarial science, or stochastic modeling to figure this out … refer them to me.
Marketing Internship Interview Questions
4. “What is one of your hobbies? How do you do it?”
This question will help you assess a candidate’s ability to explain a concept they know intimately to someone who isn’t as familiar with it. If their hobby is training for a marathon, ask them what advice they’d give you if you woke up one day deciding you wanted to train for a marathon. Are they able to communicate it clearly?
One candidate taught me how to make tagliatelle, which is hand-cut Italian pasta. She gave me the full run-down on how you make the noodles, how you form them and cut them, and which ingredients go into the sauce. She relayed the step-by-step process to me in a way that was very clear and understandable. I felt like I could’ve gone home and made tagliatelle myself. Not only did this tell me she knows how to convey information clearly, but it also gave me insight into her personality and interests.
5. “What brands do you like or follow on social media and why?”
This is another casual but useful question, as it can tell you both about a candidate’s personal interests and how they perceive marketing content on social media. The best answers go further than which companies a candidate likes buying from — they indicate why he or she trusts certain companies, what about their content strategy appeals to the candidate, and what specifically about those companies the candidate looks up to (and maybe wants to emulate in their own work).
If you need a candidate to elaborate, follow up by asking them to describe a post from a brand they like or follow, and what made that post so memorable to them.
Marketing Coordinator Interview Questions
6. “What do you read, and how do you consume information?”
Marketing is changing constantly at a rapid pace — so anyone in a marketing role needs to know how to stay on top of and adapt to these changes. Do they know where to look for industry news? Are they familiar with and subscribed to top marketing blogs? What do they do when they see a change has taken place, like when Google updates their algorithm?
7. “What’s an example of a lead-generating campaign you’d be excited to work on here?”
Not every marketing campaign you run generates the same type or quality of leads. This is what makes this question so interesting. It’s a chance for you to see how a marketing candidate thinks about the buyer’s journey and what that journey should look like in your company.
If you do pose this question to a candidate, don’t expect him or her to know exactly how your business generates its leads. The ideal answer simply demonstrates an awareness of your customer and perhaps some on-the-spot brainstorming the candidate might be asked to participate in while on the job.
Expect follow-up questions from the interviewee, too, especially if you pose this question to a more experienced candidate. For example, they might ask how qualified the leads should be, or how leads are scored as a result of this hypothetical campaign. The specific parameters matter less than the follow-up question itself — a positive sign of an analytical marketer.
8. “What are three components of a successful inbound or digital marketing strategy?”
There’s no “right” answer to this question — a digital marketing strategy thrives on more than three things — but certain answers show the candidate is up to date on how businesses attract and delight their customers today.
“A Facebook page,” for instance, isn’t a wrong answer, but it doesn’t give you context around how a business would use this page in their marketing strategy. Here are a few sample answers to this interview question that are on the right track:

A blog with calls to action (CTAs), landing pages for website visitors to download more content, and a defined social media strategy.
An SEO strategy, website chat, and an analytics tool to track campaign performance.
 Buyer personas, a Marketing and Sales Service Level Agreement, and a customer success strategy.

You won’t learn everything about a candidate from just these terms and phrases. But you should listen for them as the candidate responds — and expect more sophisticated answers if you pose this question to managers or directors.
Ultimately, the value you place on each of these inbound marketing components will depend on how important they are to your business and what the candidate would focus on as your employee. Before asking this question to anyone you interview, talk to your team and define your marketing strategy. Otherwise, you won’t have an accurate measure on which to evaluate a candidate’s answer.
Interview Questions for Marketing Manager
9. “Why do you love marketing?”
Or, “Which aspects of our business are you passionate about?” You want to hire someone who’s both qualified and has the desire to do the work. Otherwise, why would they work for you instead of the company next door?
Part of their answer will lie in their body language and enthusiasm. The other part will lie in how concrete their answer is. Get at the details by asking a follow-up question, like: “Let’s say you’re at home, kicking around, and doing something related to marketing. What is it that you’re doing?” Perhaps they’re reading their five favorite marketing sites, or analyzing traffic patterns of websites for fun, or writing in their personal blog, or optimizing their LinkedIn profile. Whatever it is, you want to be sure they’re deeply passionate about the subject matter you’d hire them for.
10. “Between videos, ebooks, blog articles, photos, podcasts, webinars, SlideShare, Facebook, Twitter, LinkedIn, and Pinterest … there’s a lot of potential content our team should produce for inbound marketing. How do we do it all?”
The wisest candidates know you should not do it all, but rather, you should start with the content that’s most important to your prospects and customers. They should also have a plan for talking to customers and prospects by way of interviews or surveys to figure out which social networks they use and which types of content they prefer.
11. “Let’s pretend we have very convincing data that shows none of our potential customers use social media. Should we still do it? Why?”
Look for candidates who understand that being successful in social media is important even if your customers aren’t there today. Here are a few reasons qualified candidates might cite:

Your customers will be there in the future, so you should get started now.
You’ll gain industry clout. After all, journalists and influencers in your industry are probably using social media — and it’s important for them to follow you even if they don’t ever become customers.
Social media activity impacts your organic search presence, helping your content rank higher in search engines.
You’ll have more control over your online presence.
Your competitors are likely using social media.
It may cost less to generate customers via social media.

Marketing Director Interview Questions
12. “We have a new product coming out in three months. What would you do to launch it?”
This’ll show you how well a candidate understands all the different tactics of inbound marketing and how to tie them together into a holistic plan. It’ll also give you insight into how creative they are and whether they can come up with new and interesting ways to do marketing.
13. “Our CEO wants you to evaluate our blog. What would you say?”
Before giving you an answer, the best candidates will come back and ask you about the blog’s metrics, how many leads and customers it generates, what the goals are for it, how much you’re investing in it, and so on. This is also a great way to test whether they actually prepared for the interview by reading your blog.
14. “What’s the main relationship between marketing and sales?”
The relationship between Marketing and Sales is known for its unrest (Sales wants better leads from Marketing, and Marketing wants Sales to close more, faster). 
Similar to question #8, there’s no right answer here, but there are answers you should listen for. “Marketers are the lead generators and salespeople are the lead closers” isn’t necessarily wrong, but the candidate who ends his/her answer here might not be someone who can align both departments around a single, unified approach.
The best answers describe the responsibilities that Sales and Marketing have to each other, and the duties each commits to as part of this partnership. They have a plan for forging consensus on what makes leads marketing-qualified versus sales-qualified, creating a shared Service Level Agreement with agreed-upon metrics, and using content at different points in the marketing and sales funnel to turn strangers into customers.
The Candidate’s Follow-Up
Most candidates know to follow up with each of their interviewers in the form of a thank-you note or email. But part of my assessment is the depth at which candidates follow up with me.
The most impressive follow-ups are the thoughtful ones, where candidates call upon details of our discussion to show they’re really engaged in the interview process. Perhaps they did more concrete thinking about a specific question I asked, and they send a long email including research on a question they don’t think they nailed. Many times, they’ll send me a light strategy document with ideas and/or research on something we talked about. These candidates tend to stand out.
Well, the cat’s out of the bag. You’ll have to use these marketing interview questions as a basis to create your own, similar questions that are relevant to your industry and hiring needs. Good luck, and happy hiring!
Want more interview tips? Learn about some of the questions candidates should ask hiring managers.

Products are never just products, right?
Coca-Cola is more than a soda. Starbucks is more than a coffee. Ray-Ban is more than a pair of sunglasses. Glossier is more than a tube of concealer.
Interacting with these products provide experiences, and we buy them with that experience in mind. Better yet, the companies that create and market them know exactly the experience they want you to have when you make (or consider) a purchase. That’s why they create a brand.
From the language in their Instagram caption to the color palette on their latest billboard to the material used in their packaging, companies who create strong brands know that their brand needs to live everywhere. They know their names extend far beyond the label.
The result? These brands are known, loved, and chosen out of a long lineup of options.
Who doesn’t want that? I know I do. That’s why we built this guide — to equip you to create and manage a strong brand that’ll help your business be admired, remembered, and preferred.
Use the links below to jump ahead to sections of interest, and don’t forget to bookmark this guide for later.

What’s a brand?
Before I dive into the importance of branding and how to build a brand, let’s go back to basics: What is a brand?
A brand is a feature or set of features that distinguish one organization from another. A brand is typically comprised of a name, tagline, logo or symbol, design, brand voice, and more. It also refers to the overall experience a customer undergoes when interacting with a business — as a shopper, customer, social media follower, or mere passerby.
What is branding?
Branding is the process of researching, developing, and applying a distinctive feature or set of features to your organization so that consumers can begin to associate your brand with your products or services.
Branding is an iterative process and requires getting in touch with the heart of your customers and your business. It’s important for a variety of reasons — I dive into these next.

Branding can be the deciding factor for consumers when they make a purchase decision. In a 2015 global Nielsen survey, almost 60% of shoppers said they actively buy from brands they know, and 21% said they bought a product because they liked the brand.
Branding gives your business an identity beyond its product or service. It gives consumers something to relate to and connect with.
Branding makes your business memorable. It’s the face of your company and helps consumers distinguish your business across every medium (which I discuss later).
Branding supports your marketing and advertising efforts. It helps your promotion pack that extra punch with added recognition and impact.
Branding brings your employees pride. When you brand your company, you’re not only giving your business identity, you’re also creating a reputable, highly-regarded workplace. Strong branding brings in strong employees.
Branding Terms to Know
Here are some other brand-related buzzwords you should know. They further demonstrate the importance and value of branding your business.
Brand awareness
Brand awareness refers to how familiar the general public and your target audience is with your brand. High brand awareness leads to brands being referred to as “trending,” “buzzworthy, or “popular.” Brand awareness is important because consumers can’t consider purchasing from your brand if they’re not aware of it.
👉🏼 Strong branding makes your business known.
Brand extension
Brand extensions are when companies “extend” their brand to develop new products in new industries and markets. Consider Honda lawn mowers or Martha Stewart bedding. Brand extensions allow companies (or individuals) to leverage brand awareness and equity to create more revenue streams and diversify product lines.
👉🏼 Strong branding brings in more money.
Brand identity
Brand identity is the personality of your business and the promise you make to your customers. It’s what you want your customers to walk away with after they interact with your brand. Your brand identity is typically comprised of your values, how you communicate your product or service, and what you want people to feel when they interact with it.
👉🏼 Strong branding gives your business more than a name.
Brand management
Brand management refers to the process of creating and maintaining your brand. It includes managing the tangible elements of your brand (style guide, packaging, color palette) and the intangible elements (how it’s perceived by your target audience and customer base). Your brand is a living, breathing asset, and it should be managed as such.
👉🏼 Strong branding requires consistent upkeep.
Brand recognition
Brand recognition is how well a consumer (ideally in your target audience) can recognize and identify your brand without seeing your business name — through your logo, tagline, jingle, packaging, or advertising. This concept goes hand-in-hand with brand recall, which is the ability to think of a brand without any visual or auditory identifiers.
👉🏼 Strong branding keeps your business top-of-mind.
Real-life brand example: Want to test your brand knowledge? Take this Logo Quiz by Business Insider to see how well you know your corporate brands. This is brand recognition at work.

Brand trust
Brand trust refers to how strongly customers and consumers believe in your brand. Do you deliver on your marketing promises? Do your salespeople and customer service go above and beyond? These things can create trust among your customers, which is important in a world where a mere 25% of people feel confident in large businesses.
👉🏼 Strong branding builds trust with your customers.
Brand valuation
Brand valuation is the commercial valuation of your brand derived from consumer perception, recognition, and trust. This concept goes hand-in-hand with brand equity. A powerful brand can make your business invaluable to investors, shareholders, and potential buyers.
👉🏼 Strong branding increases your business’s value.
Want to build an effective, measurable brand? Download our free guide on How to Build a Brand in 2019.

How to Create a Brand

Determine your target audience
Establish your mission statement
Define your values, features, and benefits
Create your visual assets
Find your brand voice
Put your branding to work

Here’s how you can create a brand — or begin the process of rebranding your current one.
There’s a lot that goes into a brand, and there’s a lot to consider when building a strong one. So, grab a notebook and jot down ideas as you move through this section. Recognize that branding is an iterative process, so you might be repeating some of these steps as you brainstorm and build your brand.
1. Determine your target audience
Branding leads to awareness, recognition, trust, and revenue. We’ve talked about that. But let’s take a step back and understand where those stem from: consumers. And not just any consumers — your target audience and customers.
If your brand doesn’t resonate with your audience, it won’t lead to that awareness, recognition, trust, and revenue. That’s where target market research comes in.
Before pressing pen to paper (or cursor to digital document), you must understand to whom your branding will be speaking. Who does your product serve? Who is your ideal customer? Why did you create your business in the first place?
What you learn about your target market and buyer personas will influence your branding decisions down the line, so make this step your first priority.

Download our free Persona Templates to easily organize your target audience research and strengthen your marketing.
2. Establish your mission statement
Let’s return to a question I asked in the previous step: Why did you create your business? Answering this will help you build your mission statement, which defines your purpose and passion as an organization.
Before you can craft a brand that your audience recognizes, values, and trusts, you must be able to communicate the purpose that your business provides. Then, every part of your brand (logo, tagline, imagery, voice, and personality) can reflect that mission and vision.
Your mission statement is a building block of your brand manifesto, which encompasses why your organization exists and why people should care about your brand.
Download our free guide to Defining Inspiring Mission and Vision Statements and learn the ins-and-outs of two of the most valuable strategic planning elements for businesses.
3. Define your unique values, qualities, and benefits
There are probably lots of businesses in your industry and niche. It’s easy to focus on your competition (and there’s a time and place for competitive analysis), but, for now, let’s focus on you.
What’s one thing that your business has that no one else can mimic (er, legally)? Your brand.
Because of that, you must ensure that your brand is comprised of and inspired by elements that are solely yours: the values, benefits, and qualities that make your company unique.
Take a moment to jot down a list of what sets your business apart from others. I’m not talking about product features (like appearance, components, or capabilities); I’m referring to how your products or services improve lives and contribute to success.
Real-life brand example: Alani Nutrition
You’ve probably never heard of Alani Nu; they’re a nutrition company based in my hometown of Louisville, Kentucky. I order their vitamins because 1) they’re proven to work, and 2) I trust and respect the brand (and it’s gorgeous!). On their website, they’ve clearly and simply outlined their unique values and benefits as part of their overall brand. Highlighting these makes it easy for customers like me to trust their products and choose them over competitors.

4. Create your visual assets
At this point, you should understand your target audience, your mission statement, and the unique qualities that make up your business.
If you can say with confidence that you’ve mastered these steps, it’s time to move onto one of the more exciting parts of branding — the visual design. We’re talking about your logo, color palette, typography (fonts), iconography, and other visual components.
As you create these elements, build a set of brand guidelines (or a brand style guide) to govern the composition and use of your visual assets. This will ensure that whoever uses your new branding does so accurately and consistently. Check out HubSpot’s brand guidelines for reference.

Note: Design can be just as intimidating as it is exciting. Consider hiring a professional with logo and identity design experience or starting with a few helpful design templates.
Take your brand to the next level with this free e-book on creating a brand style guide. Download templates, too!
5. Find your brand voice
Next, consider the auditory component of your brand. What would your brand sound like if you had a conversation with it, or if it texted you?
How you communicate with your target market is also considered part of your branding. You want to define a brand voice that connects and resonates with your audience — otherwise, they probably won’t pay attention. Because of that, don’t hesitate to return to step one to get familiar with to whom you’re speaking.
From your advertising campaigns and social media captions to your blog posts and brand story, ensure your tone is consistent throughout all of your written content. Give your audience a chance to get familiar with your brand and learn to recognize the sound of your voice. Better yet, master a fun, entertaining voice, and your customers will look forward to your social media and email updates.
Real-life brand example: MailChimp
MailChimp is a great example of a brand that speaks with a clear, consistent tone. When I used their free plan for my small business, I always chuckled when receiving their emails and working in their interface. From its web copy to its email blasts and social media captions, MailChimp has established a brand voice and personality that is personable, fun, and accessible — it can be hard to explain the technical parts of a software product (like A/B testing), but MailChimp has mastered that, too.
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6. Put your branding to work
Your brand only works if you do. Once you finish designing and creating your new brand (or rebrand) integrate it throughout every inch of your business. Pay extra attention to ensure it’s displayed anywhere your business touches customers. Here are a handful of tips for applying your brand across your organization.
Website
Splash your logo, color palette, and typography across your website. Don’t use anything but your predefined assets in your brand guidelines. Your website is a major part of your company identity — if it doesn’t reflect your brand, it will only provide a jarring customer experience. Also, be sure that all web copy, calls-to-action, and product descriptions reflect your brand voice.
Social media
All profile photos, cover art, and branded imagery should reflect your brand. Consider putting your logo as your profile photo — this will make it easier for customers to recognize your business. As with your website, be sure all profile information, posts, and captions reflect your brand voice.
Packaging
If you have a physical products business, your product is probably the most tangible way that customers interact with your brand. For that reason, your packaging should reflect your new branding — in its design, colors, size, and feel.
Real-life brand example: Chobani
I love Chobani yogurt (confession: I’m eating it right now). Their new branding immediately tells me that they produce authentic, healthy Greek yogurt. That’s one of the main reasons I buy Chobani. Recently, I realized that their yogurt packages are made with a very earthy, textured material — an intentional decision that supports the overall experience they’ve paired with purchasing and eating the Chobani brand.

Advertising
Because advertisements (digital and print) are often used to establish brand awareness and introduce consumers to your brand, it’s critical that they reflect your branding. In fact, your branding should make the ad creation process easier — with your brand style guide, you already know how your ads should appear and what type of copy to write.
Sales and customer service
A brand is only as powerful as the people behind it, and if your people aren’t putting your brand to work, it won’t work for you. Moreover, your brand applies to more than your marketing. Inform your sales and customer service folks of your brand guidelines and tell them to use it, especially when they engage directly with customers. Whether they are sharing a branded product demo or answering customer support inquiries, encourage them to use your logo, tagline, imagery, and brand voice.
Download our Essential Guide to Branding Your Company to learn everything you need to go from same-old business to must-have brand.

Branding Tips for Small Business

Treat your brand as a person
Prioritize consistency
Follow a brand strategy
Don’t let inspiration turn into imitation
Use branding to hire

Treat your brand as a person
To best wrap your head around the branding process, think of your brand as a person. Your brand should have an identity (who it is), personality (how it behaves), and experience (how it’s remembered).
Ask yourself these questions about your brand:

How would your brand introduce itself? If it had to describe its appearance, how would it do so?
How would your brand talk about your products or services? Would it be serious and professional, or would it be humorous and edgy?
What would someone say about your brand after “meeting” it for the first time? What are a few sentences they’d use to describe it?

The purpose of branding is to create relationships with your customers. The easiest way to do this is to treat your brand as a person and understand that you want your customers to do the same.
Real-life brand example: Whiskey Riff
Whiskey Riff is another brand you’re probably not familiar with. It’s a two-man media company based here in Chicago that’s dubbed themselves “the most entertaining country music site ever”. I’m a fan because I love country music, enjoy their written and podcast content, and proudly wear some of their awesome apparel.
If Whiskey Riff was a person, here’s how I’d think it would answer the questions above:

“Hey, I’m Whiskey Riff. I love country music and, you guessed it, Whiskey. My logo was inspired by the Y in the circle on the Chicago Theater marquee, and I’m adorned with horizontal red stripes and stars — which represent the American and Chicago flags.”
“I publish in-your-face content about what’s going on in country music today. If you don’t like it, don’t read it. My podcast featured my founders interviewing country music artists and telling hilarious stories. Check out my apparel line; my t-shirts, tanks, hats, and accessories can be seen at country music festivals (and on stages) nationwide.”
“Whiskey Riff is like that first shot of Jack Daniels — that much-needed, refreshing drink after a long day. Its a break from that cookie-cutter way of life, and you immediately appreciate — and trust — its candidness. There’s absolutely nothing like it in the industry.”

Prioritize consistency
Inconsistency is the number one branding mistake that companies make. Inconsistency undermines your brand and confuses your customers. Recognizable, valuable brands prioritize consistency — and they reap the benefits. When your brand is a unified presence across mediums and platforms, customers can easily get familiar with, recognize, and come to prefer your brand over time. Brand guidelines can help with this initiative.
Build and follow a brand strategy
A brand strategy is more than your brand guidelines; it’s a plan with specific, long-term goals that can be achieved as your brand evolves. These goals typically revolve around your brand’s purpose, emotion, flexibility, competitive awareness, and employee involvement.
Remember how I said that branding is a continuous process? There’s a lot that goes into it. A brand strategy can help you turn that process into a well-oiled practice that keeps your brand moving toward success and recognition.
Don’t let inspiration turn into imitation
Competitive analysis is important. Not only does it educate you on where your competition stands and how they are excelling, but it can also give you ideas on how you can improve or further set apart your brand.
However, be conscious to not fall into an imitation trap. Keep your competitive research limited and focus on what your organization brings to the table. Just because a competitor (or two) has branded their company in a certain way doesn’t mean that you have to follow suit. New, unique, provocative brands are memorable brands.
Use branding to hire
Strong branding makes your employees proud. I know I’m proud to be associated with HubSpot, much less work there. Leverage your branding to attract talented people. If hiring is a strong initiative for your organization, dedicate some of your resources to employer branding. Employer branding is how you market your company to job seekers and current employees. If you’re publically proud of your organization, others will be, too.
Ready, Set, Brand
Branding is your organization’s name, logo, color palette, voice, and imagery. It’s also more. It’s that intangible feeling your customers have when they interact with your brand. You know … that experience we talked about in the beginning.
That’s how powerhouse brands deviate from all the others. The tangible components contribute to this — a gorgeous logo, a clever tagline, an authentic manifesto, and a clear brand voice — but truly strong brands thrive when they focus on the big picture of their brand. Get to the heart and soul of your target audience and your organization, and a successful brand will follow.