Category: Marketing Automation

Do you read every post on a blog? If you’re like me, you visit sites for a specific reason — be it the New York Times crossword puzzle or the latest gear roundup from Outside. You know what you’re looking for when you click. That frame of mind is why blog categories help readers navigate your site.
But what categories should you choose? How do you name them? And what’s the difference between categories and tags?

Let’s cut the confusion with blog category best practices that keep readers combing through your content.

For example, imagine you run a food blog. You create recipes, write reviews for appliances, and share photography tips. These main topics (recipes, reviews, photography) are your blog categories. But within each topic fall a handful of sub-topics like bread and pastry recipes, small appliance and tool reviews, and low lighting and stop-motion photography tutorials.
If I’m visiting your site for dinner inspiration, I should be able to quickly click your recipes category to view all of the tasty options you have to offer.
No matter what kind of blog you run, the content you create needs to fall under one of your chosen categories.
Why Blog Categories Are Important
You put hours of work into each blog post, and you don’t want it to disappear into the black hole of your archives. Without defined blog categories, your content quickly sinks out of view — only to be found by endless scrolling. Preventing this from happening is only one benefit of categories.
1. Blog categories provide simple site navigation.
A visually appealing site is incredibly important for visitors. 90% of people have left a website due to poor design. Blog categories group content under a handful of topics, so people get to where they want to be, fast. Some website themes limit the number of categories you can create, so make sure to consider that before grouping your content.
2. Blog categories improve site SEO.
Categories give you a leg up in the blog SEO game by adding hierarchy to your pages. This helps search engines better understand what each page is about and rank accordingly.
If you create a category page, for instance, and continue adding and linking posts that are relevant to that category, it will become increasingly optimized. Search engines will recognize this and bump up the ranking, which makes it easier for people to find your site.
3. Blog categories make blog content strategy easier.
Planning an editorial calendar is no easy feat. But with well-defined blog categories, you have a guide for what to write about. Your strategy can touch on each category to avoid stacking one with all the content. This rounds out your blog and prevents you from falling into single-category chaos.
If that’s not enough to sway you, know that 65% of the most successful North American bloggers have a well-documented content marketing strategy. Among the least successful bloggers, 39% admit they don’t have any strategy and 14% actually write down a strategy.
Blog Category Examples
Every blog is unique, but it’s worthwhile to look at others for inspiration. Here are a few examples of how different sites sort their content into blog categories.
1. HubSpot
Since you’re already here, let’s take a look at how this blog is organized. The main categories are Marketing, Sales, Service, and Website. But within the Marketing category, for example, are sub-topics like social media, branding, SEO, and digital marketing.

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2. Patagonia
Outside of their product website, Patagonia runs a blog called The Cleanest Line. It’s broken down into the following categories: Stories, Films, Books, and Activism. You can search deeper by clicking on sub-topics organized by sports like kitesurfing, climbing, and trail running.

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3. The New Yorker
Personally, I go for the cartoons. But The New Yorker has a lot to offer, which is why they sort content into 10 categories: News, Books & Culture, Fiction & Poetry, Humor & Cartoons, Magazine, Crossword, Video, Podcasts, Archive, Goings On.

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4. Joy the Baker
I could scroll through this site all day, but it’s easy to navigate thanks to five categories: Recipes, Cookbooks, The BakeHouse, Drake on Cake, and Workshops. Joy infuses her personality into the names while still making it clear what she’s all about: delicious baked goods.

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Blog Categories vs. Tags
Maybe you’ve grouped all your posts under one category and gone tag crazy to create some sort of structure. You’re not the only one. The world of tags and categories can be confusing. But now is the time to learn the difference between the two so you know when to use one versus the other.
While categories and tags help organize your site, you already know categories are the high-level topics to guide readers where they want to go. Categories usually make up your navigation bar or are displayed on a sidebar for people to see. The fewer categories you have, the better. This is especially important if you’re running a niche blog, because it helps you stand out from the other sites in the space.
There’s no hard and fast rule for the right number of categories, but most niche blogs have between three to five, while larger sites have around five to ten categories. The New York Times has 19 categories, but this is definitely too many for most businesses. The larger the number, the more difficult it is to stay organized.
On the other hand, a tag is an indicator of what a particular post is about. It’s one to three words that sort your post into a particular archive. It’s not typically shown on your site, but helps search engines find your posts.
For instance, this post falls under the Marketing category, but it’s also organized with a tag for Blogging so that you can easily navigate to other posts on the topic at the very bottom of this post. With tags like this, our post now pops up when you’re looking for information about naming blog categories.
Choosing tags is simple — start with the keywords you already plan to use for a post. If you’re using a pillar/cluster model like we do, you might even consider naming the tags after the pillar or cluster your piece(s) will sit under.
Or, simply use existing words people may type into search that relate to your post. Avoid tags with the same names as your categories to prevent overlap. Aim for less than 10 tags per post. And don’t make up words unless it’s a strategic part of your blog or brand strategy.
Now that you have a better understanding of tags and categories, it’s time for strategic fun: choosing category names.
Naming Your Blog Categories
1. Use analytics to help name your blog categories.
Choosing names for your categories starts with one major factor: analytics. Yes, really. Even if your site is whimsical or totally unique, creating strong categories requires data.
What articles are getting the most views, comments, likes, or shares? If you know what people love about your blog, you’ll have a better idea of where to focus. It also helps to look at what topics aren’t resonating with your readers, especially if you had considered them a priority in the past.
2. Narrow down the topics you cover.
It’s time to whittle down your topics. There’s no ideal number, but between three to five categories gives you enough breadth without being too overwhelming to manage. Some bloggers prefer five to eight categories, while news sites may have around eight to ten. The number is up to you. Just consider your content, your strategy, and your time. Blog categories are meant to make writing easier, not more complicated.
3. Get specific with your blog categories.
For some people, choosing names will be easy. Of course, food blogs always have a Recipes category. But this is the time to think about your unique brand and what you want to present to people.
For instance, the food blog Kitchn has categories for Recipes, Holidays, Meal Planning, Learn, Shop, and People. This site is mainly for an audience who cooks often, plans ahead, hosts holiday meals, invests in quality cooking tools, and is inspired by famous chefs. Know your readers, and cater to what they want. Just don’t get so creative that people have no idea what your content is about.
4. Be consistent in your blog category naming.
Be consistent in style and structure. Remember how bad design scares away readers? Inconsistent categories play a part in the overall look and feel of your blog, so keep them as similar as possible. This includes capitalization and use of nouns, verbs, or adjectives. Not every category has to be exactly the same, but you don’t want one to be a six-word question while another is a one-word noun.
If your blog has been around for a few years, you may have some serious organization to do. Blog categories are a great way to start sorting. Consider what categories your readers enjoy best, and get rid of any with only a few posts. Trimming down categories isn’t always easy. But it’s definitely worth the effort for a site that’s simple to navigate and build a strong content strategy around.

Let’s face it, we love videos.
Videos of cats, babies tasting lemons for the first time, food recipes — you name it, we love it. And when it comes to marketing, this still rings true. Recent data shows that video content is one of the most influential forms of marketing out there.
A 2020 study by Wyzowl reported that people share videos at twice the rate than any other form of content. It also found that 84% of people were convinced to buy a product or service based on the brand’s video.

More recently, short-form videos have taken over social media platforms.
So, how can you leverage short-form content to grow your business? And what are some trends to look for in 2021? See what HubSpot marketing experts are saying, below.
But there’s no universal number that everyone has agreed on. For instance, a short-form video on Twitter can be up to 2:20 minutes. On TikTok and Triller, it’s 60 seconds. On Instagram Reels, it’s even shorter: 30 seconds.
Brandon Sanders, a digital marketer for HubSpot Academy, highlights that what’s considered short-form can also depend on the platform.
“With the rise of platforms like TikTok, Reels, and Vine, short form video is actually getting shorter and lending itself more to 60-second to two-minute videos,” he said. “I think the perception of short-form content on platforms like YouTube is actually around that 10-minute sweet spot because content on YouTube tends to be more comprehensive and longer.”
So, when you’re thinking of short-form video, Youtube is the exception, whereas TikTok and other growing short-form videos are the rule.
How do short-form videos fit into your content strategy?
Aside from length, one thing that set short-form videos apart is the trend culture. TikTok, for instance, is run by dances, sounds and social challenges. So, to get on the “For You” page on TikTok — which is equal to the “Explore” page on Instagram — brands must often join in on the fun.
Sanders says short-form videos give creators an innovative way to showcase their content.
“The growth of social media is causing the human attention span to become shorter and shorter,” he said. “So, leveraging the power of short-form content will give you a leg up on your competition and help engage your audience.”
As with any new trend or platform, HubSpot Senior Content Strategist Amanda Zantal-Wiener says you should always consider your audience first.
“It all goes back to a very old question: Which channels are your audiences using and for what?” she said. “And therefore, for which channels does it make the most sense for your business to create this short-form content?”
This means that while short-form video is often known for its entertainment value, you can adapt it to align with your brand.
Short-Form Video Trends to Look Out For
1. More User-Generated Content (UGC)
Consumers generally love UGC. In fact, it influences their purchasing decisions more than brand- or influencer-generated content. Without using up too many resources, brands can publish videos that evoke emotion. Another benefit? It’s budget-friendly.
Short-Form Video Example: Chipotle

@chipotle
Out of this world delivery ha @cheekyboyos #chipotle #burrito #space #fyp
♬ original sound Chipotle

This is a great example of how you can leverage user-generated content in your strategy. In this instance, Chipotle collaborated with these content producers to create a fun, viral-worthy video.
One of Chipotle’s target audiences might be young, college students looking for inexpensive meals. This video features two creators who reflect the audience they may want to attract. Brands should keep this in mind when considering UGC and ask, “will my audience relate to this?” If the answer’s “yes,” move forward.
2. More Behind-the-Brand Videos
Consumers seek out authenticity and transparency in brands. With short-form video, you only have a few seconds to connect with your audience.
So, how do you do that? Well, there’s no exact science to it, but consumers tend to feel more connected to brands that show the people behind the brand. In one Sprout Social study, 70% of consumers said they felt more connected to brands whose CEO is active on social media platforms.
So, going into 2021, brands should pull back the curtain and engage with their audiences on a more personal level.
Short-Form Video Example: Sierra Nicole

@sierranicoleofficial
Text letsgrow to 81257 for biz credit tips ☺️ #entrepreneur #businesstiktok
♬ Sean Kingston feat. Chris Brown & Wiz Khalifa- “Beat It” – TBT 24/7 🎵

Trendy? Check. Informative? Check. Prompts action? Check! This video works because it has all the ingredients for an effective short-form video.
It first grabs the viewer’s attention by including a popular song and dance. The content addresses pain points viewers may be facing. Then, the call-to-action (CTA) in the caption rounds out the video by turning viewers into potential leads.
3. More Explainer or Educational Videos
In 2021, brands will likely focus on educational content in their short-form videos. Think how-to’s, DIYs, and explainer videos. A 2020 Wyzowl report found that viewers want to see more of this video style from brands.
Educational videos are great added-value content because they help audiences in their day-to-day lives. Brands that make education a priority in their marketing strategy can improve lead generation and build stronger brand loyalty. Similarly, explainer videos target users who are at the decision-making stage of the buyer’s journey and, if done right, they can turn decision-makers into customers.
It’s a win-win situation: Brands get to address their audience’s pain points and offer solutions, which is (surprise!) them. Not sure what I mean? See the example below.
Short-Form Video Example: Soy Yo Candle

 

 

 

 

 

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A post shared by SoyYo | Candle company (@soyyocandle)

Soy Yo Candle used this formula to create this short-form video. Presumably, one of the biggest struggles of owning candles is making them last. In just a few seconds, the brand presented a problem, offered a solution, and promoted their product. It can be as simple as that.
Another highlight in this video is that it caters to viewers who may be discovering the brand and those who already know it. Because of the value it offers, the brand can reach a broader audience organically.
Takeaways for Video Marketers
Short-form video requires taking a more authentic, human, and creative approach to marketing. Kelsi Yamada, an associate marketing manager who works on HubSpot’s social media campaigns, says it’s a low-commitment and engaging way to connect with your audience.
“You can get a good laugh or learn something new in a minute or less on TikTok or Reels,” said Yamada. “On the flip side, it’s also relatively easy to create, which means there are more people who can share their humor or points of view. Because of this, brands should figure out what their unique point of view is, and how they can stand out in the noise.”
The desire to be on-trend is always tempting. But Yamada stresses that brands should be selective about which trends they partake in.
“Not every viral TikTok sound or meme format will align with your content strategy or brand, so don’t force it,” she said. “Focus on catering to your niche and staying authentic first. Don’t be afraid to make something completely from scratch – trends have to start somewhere!”
With this in mind, it’s all about finding the balance between what’s trending and what’s on-brand for your business.
1. TikTok

With 69% of its users between 13 and 24 years old, TikTok is definitely the platform of the Millennial and Gen Z population.

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The TikTok homepage features a timeline of videos separated in two tabs. The “Following” tab with videos posted by the user’s followers, and the algorithm-driven “For You” page based on user behavior (what they like, comment on, scroll past etc.)

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The “Discover” tab on TikTok highlights trending topics and hashtags, a great resource for marketers to generate new content ideas.
B2B marketers have been wary of using the platform, but it could be because success on the platform relies on emotional appeal. Yet, that emotional appeal may be exactly what they need.
According to a LinkedIn study, B2B strategies that appeal to emotions are seven times more effective for revenue generation than “rational messaging.”
So, it may be time to start practicing those dance moves.
2. Reels

Some call it TikTok 2.0, but Instagram Reels is proving to be its own beast.

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The Reels tab on Instagram is a scrollable video timeline, similar to what users see on their Explore page. From this page, users can click on the music the account used to see what other Reels feature that sound.
With over 1 billion active monthly users, Instagram already had consumers’ attention. When they launched Reels back in August of 2020, it became another marketing tool for brands and a worthy opponent for TikTok.Instagram caters to a broader age demographic than TikTok. And when considering their other marketing features, Reels is another way for brands to expand their reach in 30 seconds or less..
3. Triller

Triller is Tiktok’s musical theater friend (or rival), the one who bursts into song anytime, anywhere without cause or notice.

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Triller’s homepage looks similar to other short-form video platforms. However, They have made music a prominent feature on the app by making top and trending music a main tab.
The platform is popular among musical artists and allows users to edit 60-second videos within the app. This includes music, filters, effects, and transitions. Triller grew in popularity earlier this year when there was some uncertainty surrounding a TikTok ban in the United States.
The app reports having 13 million active monthly users who spend an average of 20 minutes a day on the app. With music playing a key role on the app, marketers should use music as a storytelling element in their videos.
For instance, the song “You Got It” by Vedo, a song about unlocking your potential, has been making its rounds on Triller. A recruiting firm could use that sound to create a short video targeting job seekers. The song would also work great as a backdrop for a business coaching company advertising its services. The limit does not exist.
4. Hippo Video

If you want to take short-form video content beyond social media, there’s Hippo Video. The video marketing platform gives brands a one-stop shop to produce, distribute, and analyze their video content. Users can also embed forms, CTAs, and annotations within the video, making conversions easier.

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For example, let’s say a SaaS company is launching a new product and the marketing team is using Hippo Video for the email campaign.
On launch day, they can send a product teaser video to current customers and include a “Schedule a Demo” CTA, leading users to a meeting scheduling page. During the campaign, the team can track key metrics like total plays and average watch rate — taking video analytics to another level.
5. Magisto by Vimeo
Vimeo recently acquired Magisto, a video editing software that makes video marketing easy through artificial intelligence (AI).
The first step is uploading your videos. The software will then analyze the videos and put it together based on the video editing style you’re looking for. They have over 10 editing styles ranging from real estate and fitness to Facebook and YouTube ads.

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Once you select the style you’re looking for and the video is complete, you can distribute it on social media platforms and track the analytics.
This platform is ideal for brands that don’t want to spend too much time or too many resources on video marketing. This app does it so you don’t have to.
There are hundreds of ways to incorporate short-form videos into your marketing strategy. But no matter which trends come and go, it will always come back to your audience. Try a few approaches, and listen to where the data tells you to go next.

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Marketers are community-minded people. We collaborate across multiple departments in our own companies, while keeping track of competitive players and ensuring we’re deeply connected to the needs and goals of our customers.
So, to better understand what to expect or pay close attention to in 2021, I’ve connected with 20 marketing experts for their perspective.

While there is significant diversity of ideas and visions presented below, I love the common theme of how we’re working toward a better future together, which is why my prediction is this: Marketing in 2021 will be more empathetic than ever.

I continue to believe in my mantra that marketing is powerful and must be used for good, not evil. That might sound overly simplistic, but I do believe it’s paramount that marketers understand their influence and what a wonderful positive power it can be.
We are humans, serving humans. Whether B2B or B2C, customers are looking for brands they can trust to meet their needs and make their lives easier or more delightful. If we treat each person with loving kindness and respect, we’ll be making the positive impact I know we can while building a stronger, more loyal base.
Here’s what else 2021 has in store based on the predictions of this fabulous group of marketing leaders.

Virtual Events
1. Marketers will plan asynchronous events that plug into the funnel.
Latané Conant, Chief Market Officer at 6sense, predicts: “This year saw an explosion of virtual events as marketers adapted to a changing world. While I suspect a lot of us are feeling some virtual burnout right now, there will still be a place for these kinds of events, even after we resume in-person ones. Imagine a virtual event running 24/7.”
“Your prospects get triggered into the event as they proceed to the right steps in your funnel, and they engage with this event through multiple means, like Netflix meets Slack. There’s video content they watch on-demand, there’s a live stream playing on-site and there’s a community of users and fans who create a unique and engaging place to be. Prospects learn about your solutions and then, after watching videos and chatting with others, they get directed immediately to your product team. Now that sounds like a virtual event worth attending!”
2. Community marketing will replace event-based marketing.
Adam Masur, VP of Marketing at Credly, told me: “The era of anchoring marketing around a big, industry event is coming to a close. We’ve all seen the annual conference go virtual due to the impact of COVID-19. But I expect hosts to find that their audience’s appetite for the singular virtual gathering will wane, as well.”

“Look for more intimate, and more topical online get-togethers in 2021. Experts with verified digital credentials and a willingness to share will be highly valued virtual community leaders and influencers.”

“Companies should be ready to be active contributors and bring practical value to the conversation.” 
3. Businesses will find new ways to encourage online connections.
Kevin Alansky, Chief Marketing Officer at Higher Logic, says: “The virtual and digital-first world will continue in 2021 and possibly beyond. Many organizations have shifted their annual event and tradeshow to a virtual one. Many organizations have not succeeded, however, because they tried to replicate the experience on an outdated model. This has led to a flood in the number of virtual events and many people facing ‘Zoom fatigue.’”
“Organizations are now wondering how to fight this overcrowded market and stand out against the rest. The answer is online communities — how do you engage before, during, and after your event? We need to find ways to better engage our audiences and build meaningful connections between our organizations and our customers. We are seeing the demand for engagement already this year and this will continue to be a big trend through 2021.”
4. The interactivity that’s been promised for decades is now a necessity for 2021.
Jake Milstein, CMO at CI Security, told me: “When the pandemic hit, there was a huge spike in registrations and attendance in virtual events that attempted to mimic in-person events. Attendance at those events lasted a month or two and then dropped off quickly. People are looking for more human interactions — something out of the norm. Webinars just don’t do it anymore.”
“People are now interested in discussions and panels in which they can ask questions, they can be part of the action, they can offer their own expertise. That’s not something you could do when watching someone on-stage, but we all know it’s something you can do online. The interactivity that’s been promised for decades is now a necessity for 2021.” 
Brand Values
5. Customer-centricity will propel brands forward.
Natalie Severino, VP, Marketing at Chorus.ai, predicts: “Throughout the many challenges of 2020, revenue teams have been able to weather the storms and thrive by putting the customer at the center of every decision. This is only made possible through total alignment between sales, marketing, and customer teams, as all must rely on using the actual voice, pain points, and goals to create a winning partnership.”
“While conventional methods of relationship building, like in-person meetings, may not be possible today (or simply don’t scale quickly enough), entering 2021 provides us a paradigm shift for bringing relationships and shared business goals to the forefront of every opportunity.”
6. Brands will navigate an increasingly polarized social and political climate.
“One of the biggest trends to watch in 2021 will be how brands navigate an increasingly polarized social and political climate. Presidential politics, the response to navigating the global pandemic, and an increasingly siloed media and social media landscape is forcing brands to make hard decisions about how and where they align with their customers.”
“Every ad dollar spent, every choice of channel and platform, every social post, every inch of shelf space, and every conference or trade show will be evaluated through the lens of what a brand’s marketing decisions say about who they are and what they stand for,” says Tim Linberg, Chief Experience Officer at Verndale.
Revenue and Budget
7. A/B Testing will become a waste of time and budget.
R. J. Talyor, CEO and Founder at Pattern89, says: “The next decade will see the end of A/B testing. Marketers have long relied on validating their intuition with A/B tests to guide creative advertising and marketing decisions — however, the rise of AI makes this not only obsolete, but wasteful.”

“Once machine learning predicts the trends before they happen and provides clear guidance for marketers, why waste money to A/B test something that wouldn’t work as well? Soon, marketers will be able to go all-in on what will work best without having to test the theory.” 

8. Digital marketing spend will continue to grow.
Bridget Perry, CMO at Contentful, predicts: “We’ve found a digital innovation gap between what customers demand and what brands are currently capable of delivering. That’s why digital leaders across industries tell us they plan to spend, on average, 25% more on digital in 2021. And 25% is just the average — some plan to spend significantly more. CMOs who aren’t scaling up their digital spending will soon be outpaced by competitors.” 
9. Tech spending levels will return to normal over 2021 — but not all categories will benefit.
“Some companies will remain remote, others will move to hybrid offices, and some will — eventually — go back to business as usual. In 2020 we saw user searches jump on TrustRadius for software categories like e-signature, collaboration, video conferencing, endpoint security, antivirus, and of course telemedicine. Those categories will stay strong in 2021 and beyond, reflecting the new workplace. Other categories — event management and facilities management, for example — will radically reinvent themselves,” says Russ Somers, VP Marketing, TrustRadius.
10. Content marketing will start with conversations.
“The content marketing playbook we’ve been using is at least two decades old. Marketers are still focusing on keyword-heavy blog posts as the main tactic to captivate their audience. But it’s a strategy made for Google, not for people.”
“Today, your audience wants to have an authentic experience with your brand and the best way to do that is by leading with conversations.”
“As marketers aim to create a more human-centric experience, we will see more content pulled from actual conversations with people in the industry who can provide that genuine interaction today’s consumers are looking for,” Lindsay Tjepkema, CEO of Casted, told me.
11. Many companies will decrease their marketing budgets.
Melissa Sargeant, CMO of Litmus, says: “In the coming year, marketers will experience budget cuts and even smaller teams. But, by doing this, companies are setting themselves up for failure. During an economic downturn, companies that pull back and starve marketing efforts, do not perform well. And, when our consumerism-driven environment re-engages, those brands will be further behind than they were when they made those budget-conscious decisions.”
“Ultimately, the pandemic has accelerated trends in business. Look at digital transformation and work from home initiatives, for example. But, if there were cracks within a business’s model beforehand, the pandemic brought those to light so now is the time for them to fix it, not bury it. Businesses have to position themselves the best they can now in order to come out even stronger in the end. And, it requires a mature, advanced multi-channel strategy with experienced marketers.”
Teams and Collaboration
12. In 2021, it’s all about people, people, people.
Caroline Tien-Spalding, CMO at Aptology, says: “Marketing’s north star will be evolving in 2021. Marketing has always been about understanding people and acting on that knowledge. A key difference in 2021 is that marketers are able to know more than ever. It’s the rise of the psychologist, and the rise of the digital marketer.” 
13. Many companies will implement a new Web Operations team.
Christy Marble, CMO at Pantheon Systems, predicts: “Marketers will require technology to enable real-time responsiveness to customer needs that span the customer lifecycle and each customer touchpoint. The events of 2020 taught us that we must demand the agility to transform on a moment’s notice to respond to customer needs. This forced an end to the era of lengthy multi-year brand and website re-builds.”
“In 2021 those will be figments of the past, replaced by cross-functional teams that collaborate through technology-enabled workflows to continuously test, learn, and evolve their digital customer experience. These WebOps teams will have a distinct advantage — especially those supported by artificial intelligence, machine learning, and automation.”
“The pace of change has accelerated, but one thing will remain constant: Marketers who focus on people — on customer experience — will be the ones who will keep pace with change. Focus your team on improving personalization, advancing your customer journey, and creating a truly authentic web experience that meets your customers where they are.” 
Digital Transformation
14. Brands will unlock the key to orchestration.
Andrea Lechner-Becker, CMO at LeadMD, told me: “Data should be on every marketer’s mind as we enter 2021, but not in the way it usually is. B2B marketers must realize they’re generally strong with orchestrating their own data, but weak with third-party data — which must be a top area of focus. They can’t afford to depend on marketing automation or CRM platforms for this, but will need to strongly consider creating their own system, something along the lines of a CDP. If they do that? They’ve unlocked the key to orchestration and success with data in 2021.”
15. The ‘panic pivot’ will turn into more purposeful reinvention.
 Laliv Hadar, VP Marketing, InVision Communications, says: “In 2020, out of pandemic-induced necessity, marketers have rapidly transformed face-to-face events into virtual ones, and developed innovative ways of connecting with audiences digitally. In 2021, this reactionary ‘panic pivot’ will turn to more purposeful reinvention of the ways we engage our core audiences. That reinvention will manifest in hybrid audience experiences that are wholly connected across the communications ecosystem. This integrated brand approach will be built on the premise that our audiences comprise real human beings, whose brand perceptions are shaped by their experiences, and now, more than ever, crave professional empathy and connection.”

Because while quarantines, social distancing and remote work will play a critical role in our eventual emergence from the COVID-19 pandemic, they also have had a significant side effect: Disengagement. 2021 will see marketers tapping into the human need for just the opposite: engagement.”

16. Brands will capitalize on change.
John Graff, Chief Marketing Officer at Sonim, predicts: “I believe 2021 will be a year that will provide significant opportunities for companies to grow/expand market share. Why? Because many companies will fall into the trap that there will be a post-2020 ‘return to normal.’ Marketing has already been experiencing constant change and evolution the last decade, and just because many people are ready to get past COVID times, does not mean the change will stop. In fact, for best of breed, it very much will accelerate. Everything has been changed, whether it’s work-from-home, education, online retail, and more.”
“The best marketers will look to capitalize further on those changes in 2021, while others unfortunately revert to the old pre-COVID playbooks. It’s a great time for marketers to further embrace change, and be the stewards of helping their companies grow and gain share in 2021!”
17. Marketers will continue to incorporate real, true personalization.
“Marketing automation should not be confused with personalization. Oftentimes, it’s just quicker batching and blasting. When marketers use intent data and data-based insights to fuel their automated communications, they can create remarkable brand experiences sophisticated consumers rely upon. In the year ahead, marketers will better incorporate real, true personalization.” says Nick Runyon, CMO of PFL.
18. Marketers will rely on deep data insights and machine learning to deliver value to prospects.
Richard Jones, CMO of Cheetah Digital, predicts: “The next generation of personalization is not about cookies or third-party data, it’s not about merchandising, and it’s not about guesswork. The next generation of personalization is about relying on deep data insights, first and zero-party data and using machine learning to derive not only the right content, not only the right offer, not only the right channel but, the right sequence of events that leads to an automated path to conversion.”
“The next generation of personalization is about providing a value exchange for consumers in the ‘moment’ when you have them on your mobile app, on your site, in your store. How can you provide them something that will generate trust and affinity with the brand?”
19. Cross-channel integrations will continue to grow.
Meg Scales, CMO of SlickText, told me: “Incorporating multiple channels within campaigns is much more effective than simply putting all your resources into one channel — even a versatile channel like SMS. It’s why we’ll see channels and varying tactics continue to cross-integrate in the coming year.”
“For example, channels will adopt services like loyalty programs to better connect brands with customers through a variety of strategies within just one platform. Also, a customer interaction in one channel could trigger a personalized, automated sequence in another, creating data- and behavior-driven campaigns many are unable to produce currently due to a lack of time, money and expertise.”
20. We’ll see an acceleration with the digital-first shift.
Auseh Britt, VP, Growth Marketing at Terminus “We saw an acceleration in the shift to digital in 2020, mainly due to the gap left by live events. Substitutes like virtual conferences lacked the ability to really engage audiences, making them glorified webinars, exacerbating the ‘Zoom’ fatigue.”
“I see this trend continuing in 2021 as we look for more creative ways to engage customers and prospects through hyper-personalized outreach, high impact direct mail, intimate and interactive virtual experiences, and relevant educational content.”

Many businesses aim for their websites to rank highly in search engines, but it’s a moving target.
Google, for instance, updated its algorithm 3,234 times in 2018 to meet user needs (emphasizing the “optimization” part of SEO).
You might remember when Google’s featured snippet addition disrupted the numbered ranking system of search pages. Because the snippet’s goal is to provide a simple answer from a strong piece of content, it might pull from the second or fourth website listed on the search engine result page instead of the first.
As a result, 34% of desktop users don’t even click on a webpage, since their questions are answered by a featured snippet on the search results page. This may seem like a cheap tactic to hoard traffic, but it’s not. By prioritizing the searcher’s experience over the hierarchy of web pages, Google ensures satisfied users.
Optimizing for search engines shouldn’t be your main focus anymore. The ongoing shift in Google’s algorithm over the past decade indicates a new market focus on meeting user expectations. In this post, I’ll do my best to pull back the curtain and show you how improving the user experience on your site will also improve your rankings and increase traffic.

Search Engine Engagement Metrics
Before we delve deeper into the metrics that will likely correlate with an increase in rankings in the age of user experience, it’s worth noting that no search engine is an open book. Google notifies the public when it updates its core algorithm, but it’s notoriously secretive about this proprietary information.
With this in mind, here are a few user engagement metrics that Google and other engines seem to value as priorities.
Mobile Optimization
In 2015, Google announced that mobile optimization would become a contributing factor to SEO rankings. Half of all searches originate on mobile devices, after all.
Google recommends a responsive web design that adapts to desktop computers, phones, and tablets, and it rewards mobile-optimized sites with higher rankings on SERPs.
This opens up into another potential benefit: placement in Google’s coveted “local pack.” The local pack is the set of three businesses featured on Google’s search results. Previously, Google featured seven businesses there, but the number has since been reduced to maintain a mobile-friendly layout.

Semantic Search

We’ve already mentioned that Google’s algorithm has drastically changed, especially since the old days of keyword stuffing. The first change allowed Google to judge not only the use of keywords, but also the ways in which they are used. During this phase, keywords and phrases needed to appear naturally. If they detracted from the readability of a page, Google would penalize that page’s ranking.
After the 2013 Hummingbird update, the search engine’s algorithm considers overall meaning — it realizes a page is more than the sum of its keywords. For instance, if you searched for “What’s the fastest animal?” prior to Hummingbird, a page would have to use the keywords “fastest animal” in several places to communicate the topic to Google’s crawlers. Now, with semantic search, Google can compare search intent with a page’s content to provide a better search experience.
Most recently, Google has helped searchers by rolling out BERT. This technology was designed for users who increasingly search by posing questions. It considers search intent by analyzing how a word relates contextually to the words that precede and follow it. Most searches made via voice recognition are questions, so this advancement will probably benefit Google in the future (Comscore predicts that half of all search engine inquiries will be voice searches by 2020).
Dwell Time
The dwell time metric is determined by the amount of time a user spends on a page before navigating back to a search engine. Search engines use this metric to judge the relevance of a page to a user’s query. If a user stays on a page for a long time before bouncing back to the SERP, then that page is likely more valuable than others.
Browsers such as Google Chrome, which is used by 81% of W3School’s 50 million monthly visitors as of August 2020, know how long a visitor remains on a page. Dwell time is a significant indicator of relevancy and quality, so webpage designers should aim for visitors to remain on a website for as long as possible.
Unfortunately, dwell time is one of many metrics that only search engines have access to. However, you can still use other data to measure the user engagement on your own site. Tracking metrics like time on page, bounce rate, and conversions from your landing pages can provide crucial insights into the value your users get from their experiences with your website.
4 Ways to Boost User Engagement on Your Website
Realistically, it’s easy to understand how a great user interface has the potential to boost search rankings, but making it happen is another story. Let’s take a look at several UX SEO best practices.
1. Augmented Reality
In 2017, personal care and beauty store Sephora released the Visual Artist update on its app. Users can virtually try on lipsticks, eyeshadows, and other cosmetic products from the comfort of their homes. This small user experience-focused change resulted in a reported organic revenue growth of 14% parent company LVMH.
Augmented reality is increasingly accessible to smaller businesses. It is quite common to find eyeglass retail websites, for instance, boosting user engagement with AR features that allow shoppers to virtually try on glasses.
You can also use this technology to include customers in the experience of launching a product. Jordan Brand did just that with the release of its Air Jordan III Tinker sneakers. Sneaker fans could scan a Snapchat code, purchase through Shopify, and have the shoes delivered by local fulfillment centers within the day.
2. Interactive Tools
Increasing user engagement is as simple as finding ways to capture the attention of a website visitor. Interactive tools and activities that occupy a user’s time (and provide value) are essential when creating a top-notch search experience.
This could be something simple such as a mortgage cost calculator on a home lending website, a responsive chatbot, or live user survey feature on your landing page. Warby Parker, for example, has enhanced the online prescription glasses retail web experience by offering an online quiz for picking out the right frames. The simple quiz provides personalized fashion advice and leads visitors along their sales journeys.
In fact, if you use a tool like SEMrush to identify the most trafficked pages of a popular website, you will often find that they are interactive. These tools keep users engaged. By installing event tracking within the tools, Google Analytics can report just how engaging they are.
3. Video Content
Many marketers fear that video content will slow down their pages and cause the bounce rate to skyrocket. This is a valid concern, but it also may be worth the risk. Video is easier for people to process, and it can encourage someone to stay 2.6 times longer on a webpage. Well-placed video enhances dwell time and boosts rankings.
For example, Toyota used video in its interactive “Choose Your Wild” campaign for its 4Runner vehicle. The video engages potential customers by letting them go virtually “off-road” in the vehicle and, at the same time, allows the company to collect customer preference information in a fun, unobtrusive way.
4. Lead Magnets
Surprisingly, some of the most effective ways to ensure you’re providing an exceptional user experience aren’t particularly innovative at all. Lead magnets with gated content aren’t a new tool in the digital marketing space, but you’ll find that you’ll command your audience well by understanding their needs and producing applicable content.
After all, the subtext of Google’s movement toward user-friendly webpages is really just ensuring that high-ranking pages are valuable content resources. You will be improving the user experience and prioritizing conversion optimization at the same time.
Bidsketch uses this approach: It offers a free sample proposal in exchange for a voluntarily disclosed customer email address. Content-heavy websites like The Oatmeal and BuzzFeed similarly capture email addresses by offering quizzes (which also enhance user engagement and dwell time). Try offering various free “goodies” as lead magnets such as spreadsheets, tutorials, generators, or calculators.
By keeping users engaged with valuable, meaningful content, you will not only create happier visitors (and maybe brand advocates), but you will also rank highly on Google.
Whether that engagement stems from augmented reality, interactivity, videos, lead magnets, or some other approach, it can make all the difference in the success of a company’s user experience and SEO efforts.

Thanks in advance
submitted by /u/Botmywork [link] [comments]

Here is the funnel in question:
Lead is generated via Facebook Lead Form/ and contact is created in our CRM Lead receives an On-boarding welcome Whatsapp message Lead can reply or call our whatsapp/toll-free number and based on the response, further whatsapp messages are sent Based on the response, leads are further segmented in the CRM and accordingly put through different whatsapp/email funnels
This would be pretty straight forward using hubspot or mailchimp if it were emails but given our target audience, we are focussed on Whatsapp primarily and hence, need software recommendations for the same.
submitted by /u/masoomdon [link] [comments]

Whether it’s an explainer on solar panels or the farm-to-cup process of making your favorite coffee, infographics compress a world of information into one simple, digestible format.
But designing an infographic that successfully communicates a lot of information in a simple visual format requires more than a quick idea and a template.
Fortunately, there’s one design element that the best infographics all have in common, and it can help you build a professional infographic that gets your point across and looks good doing it.
Icons are the secret tool that designers use to take your eye from one point to another so that all that information comes to you in just the right order.
Icons form the secret language of infographics, and once you learn how to speak it, yours will be more effective and (hopefully) widely shared by your audience.

Why Do You Need Infographic Icons?
Infographics can be a great source of information when you’re introducing a complex topic to an unfamiliar audience. People love sharing them because they can communicate a vast quantity of information in an elegant, easy-to-digest format.
However, it’s easy to create an infographic that is overwhelming or which simply falls flat. Icons streamline the process of creating the infographic and ensure that it effectively communicates the information it’s meant to share.
Infographic icons give structure to your infographic and can be used to highlight key pieces of information. They can also efficiently explain what happens at important junctures of the process without relying on words. You have a limited amount of space on an infographic, and icons help you say more with fewer words.
6 Reasons To Use Icons in an Infographic
1. They help your audience focus.
A good infographic is a buffet for the eyes, and your readers could have trouble focusing on just one part of it at a time. Icons provide a much-needed sense of structure to the information in your infographic and create a guided experience for the viewer. Good icon placement makes navigating your infographic a more intuitive experience for your audience.
In the excerpt of an infographic from Infographic Journal that covers the entire history of currency from 9000 BC to the present, the author uses icons to mark key events and add interest to what could have easily been a boring timeline. Small (but important) arrow icons along the timeline also keep the reader moving along in the right direction.

2. They make the words you use count more.
Want to make your text stand out on your infographic? Try pairing it with an icon. It’s easy for your words to get lost among the visuals of your infographic.
Icons can bring attention to specific words or charts, and help the viewer leave with clearer, more memorable takeaways. They can also tip off the reader what to expect from each section, allowing them to focus on the subjects that interest them first.
In this excerpt of an infographic from Futurism.com, complex concepts (that could have each required a lot of text to explain) are accompanied by custom icons that help reinforce the titles of each section with fewer words.
You might not immediately know what “ingestible robots” means, but when you see the image of the robot popping out of a pill capsule, you get a better grasp on it immediately.

3. They make data easier to understand.
Graphs displaying complex information can be challenging for many people to grasp at first, but a simple icon can prime your audience to understand the data it presents and why it matters to them.
For complex graphs, multiple icons can break down individual sections and allow the audience to derive more value from it, making it more likely they share it with their networks. You can also use icons to represent amounts in a graph instead of raw numbers to make them easier for your audience to grasp.
In this excerpted screenshot of an infographic from USC Marshall School of business, icons are used to convey data in place of a more traditional graph:

4. They can help you say more with less.
Icons are an ideal medium for telling a simple story that hits on the main theme of your infographic. This can form a unifying message that allows your target audience to connect with the information presented.
Your infographic’s data tells a story, and icons can show it to your audience immediately. From cave paintings to fire exit signs, icons can be used to create powerful, engaging stories with the simplest of shapes.
You can get a feel for how icons can effectively communicate complex pieces of information in the except of an infographic from USC Rossier on the science of classroom design. Describing each of these classroom formats would have been cumbersome and required a lot of text, but with icons, a lot of information can be condensed in a simple visual.

5. They tap into shared meanings.
The best thing about icons is they often mean the same thing in every context they’re used. This allows you to introduce meaning into your infographic without having to explain it to your audience directly (and take up valuable space on your design). This ultimately makes your infographic more accessible and easier for your audience to understand.
In the infographic excerpt from Daily Infographic below, the designer makes excellent use of two instantly recognizable symbols — money and people — to explain the evolution of crowdfunding.

6. They contribute to your brand’s personality and voice.
The icons you choose can add personality to your infographic and are an excellent opportunity to showcase your branding.
What do cute, fun, icons, or hand-drawn ones say about your brand or the information you’re providing? What about sleek, polished ones? The aesthetic you choose for your icons is just as important as any other piece of information you choose to include in our infographic.
In the example below from Printsome, a company that specializes in printing and design, it makes sense that the creator chose to use a clean, consistent icon aesthetic that fits in neatly with the branding of their website.

 
The Best Free (and Almost Free) Resources for Infographic Icons
There’s a wide variety of free and nearly-free sources for infographic icons and elements online. We’ve listed some of them here for your next project.
Flaticon
Looking for free vector icons created by a wide variety of designers? Flaticon is a great place to begin your search. With 3,641,000 (and growing) free vector icons available on the site, this site is a solid option if you have a specific design in mind and a limited budget.
Icons8
If you’re looking for a more curated selection of options, Icons8 offers free icons that are designed entirely by a single team. This is a great option if you have plans to create a series of infographics and want a consistent look between all of them, regardless of the subject matter.
Noun Project
Noun Project believes icons help create an important global language, and their unique (and extensive) collection includes more specific options — we’re talking everything from icons representing abstract artificial intelligence concepts to Beyoncé — that you likely won’t find anywhere else on the web.
DaFont
If you’ve ever sought out free fonts on the web, you’ve probably encountered DaFont — but did you know they also have a solid selection of icons? If you’d prefer to use icons in custom font format instead of downloading them as images, DaFont is a good free option.
Iconshock
Most of Iconshock’s library is free to use for noncommercial purposes. If your infographic is for commercial use, you’ll pay a one-time fee for most icons here, which is a budget-friendly option if you’re still testing out infographics as a marketing strategy.
Iconfinder
Iconfinder offers a nice balance of extensive options with some expert curation — which is a bonus if you’re not interested in filtering through hundreds of pages to find icons that fit your ideal aesthetic. Most icons featured here are available for free for personal use, while pricing plans are available if you plan on using any of the icons commercially.
Behance
Behance is a platform where designers around the world can showcase and sell their design work and connect with potential clients — but many generous designers also offer some design goodies for free. If you’re willing to spend some time searching, there are certainly some hidden gems on Behance that are worth the search.
Icons give your infographics shape.
Icons are vital tools that can bring meaning and structure to your infographic while enabling greater word economy in your overall design.
They can help to orient the viewer to the information and provide cues that indicate the flow of the infographic. Even if your viewer is completely unfamiliar with the information in your infographic, icons with a widely-recognized meaning can help to improve their understanding of it.
Ultimately, the icons you choose for your infographic and the way you use them can improve its overall utility for your viewer.

Infographics are a great way to capture user attention and communicate key concepts. Why? Because they combine relevant information with graphic impact to increase retention and engagement.
Data backs up this common-sense assertion: Research found that people retain 65% of the information they see — but only 10% of the information they hear — and spend 39% less time searching for the content they need when it’s displayed in infographic format.

One of the most compelling uses for this functional format? Timeline graphics. These date and data delivery vehicles offer a way to quickly communicate important information — from key dates in your company’s history to upcoming project milestones or predicted market trends.
Of course, it’s one thing to see the value in timeline graphics and another to actually create attractive and effective visuals. In this piece, we’ll tackle timeline tactics for familiar applications including Google Docs, Word, Excel, Google Sheets, and Powerpoint.
3…2…1…let’s go!
What is a timeline graphic?
While there’s no single format for timeline graphics, the most common composition uses four parts:

Data
Visual
Header
Description

Each timeline element contains all four parts, and elements are then arranged in left-to-right order of oldest-to-newest events. This format offers simplicity of form and function — elements are easy to read and identify, and the “flow” of time is simple to spot.
Let’s say you’re creating a timeline of key events in your corporate history using this framework. It might look something like this:

This (very basic) example was made in Google Docs and uses an arrow to denote the passage of time. Dates above the line are paired with brief details below. Some timelines will include both a header — such as merger — with a longer description below. How much information is worth including depends on the complexity of the topic at hand, who’s going to be using the chart, and its overall purpose. In this case, our graphic element is the line itself but you can also insert relevant images of people or places associated with the event to increase user engagement.
Another common graphic timeline format runs top-to-bottom with earlier dates at the top of the page and later dates further down. To maximize space many of these top-to-bottom templates alternate information left-and-right down the line.

How to Make a Timeline on Google Docs
So how do you make a timeline graphic?
1. Create a picture.
Head to “Insert”, then select “Drawing” and “+ New”. This will bring up a new window that looks like a checkerboard.
2. Start drawing.
Select the “Line” button from the top menu and choose “Arrow”. Then, draw a line across the screen. To make sure it’s straight, look at the left-hand side — if you only see one line, it’s level. If you see more than one, it’s at an angle.
3. Enter your text.
Click on the Text Box tool — represented as a T surrounded by a box — and create a box above or below your line to start adding details. You can either copy and paste multiple boxes to ensure consistent sizing and spacing or use a single, giant text box. While the latter option is quicker to create (we used it) the natural left-to-right format of the box means you’re limited in how information appears.
4. Save and close.
When you’ve entered all of your timeline data, click “Save and Close” and the image will be automatically added to your Google Doc.

How to Make a Timeline in Word
Maybe you don’t like Google Docs, maybe your company uses Microsoft Office exclusively, or maybe you don’t like the idea of potentially shared timelines. Whatever the case, it’s also possible to create a timeline graphic in Word.
1. Insert SmartArt
Open a new Word document and head to the “Insert” tab, then select “SmartArt”.
2. Find your timeline.
From the new menu that appears, select “Process”. This will bring up a host of potential timeline graphic options, everything from single, large arrows to connected text boxes to linked circles. The simplest option is the “Basic Timeline” which contains dots embedded in a large, transparent arrow.
3. Enter your data.
Use the text pane located on the left-hand side to enter your timeline data. Pressing “Enter” creates a new timeline entry — if you need to add more information to a specific timeline item, press Shift+Enter to create a line break.
4. Customize your timeline.
Customize your timeline dots and arrow with shapes or colors to achieve your desired look.
Word does not automatically calculate time between events; as a result, all items on your timeline will be equidistant from one another. If you need to communicate a larger span of time, you can drag events further apart manually, but this will eventually distort the graphic.

How to Make a Timeline in Excel
If you enjoy using Microsoft Office for creating timelines but want to make things more difficult for yourself, try building an Excel timeline. While the finished product offers easily-accessible data in a familiar format, the effort required is significantly more substantial.
1. Create a data table.
Create a three-column table in Excel that contains your timeline data. Use the first column for dates and the second for event titles. In the last column, enter a series of numbers — these numbers will determine the height of your timeline plots. You can set them all to the same height with the same number or different heights in a repeating pattern depending on your preference.
2. Insert a scatter chart.
Select “Insert” from the top Excel menu, then “Charts”, then select a Scatter chart.
3. Import your data.
Right-click the chart that appears and choose “Select Data Source.” Select the “Add” button in the “Legend Entries (Series)” menu that appears. Click on the small spreadsheet image that appears next to the “Series X values” box, then choose the column of dates you created.
Then, select the small spreadsheet next to the “Series Y values” box and choose the data in your timeline height column. Click “OK” and you’ll create a scatter chart with dates at the bottom and dots at varying heights.
4. Eliminate gridlines, add error bars.
Select your chart and find the “+” in the upper-right to bring up the Chart Elements menu. Uncheck “Chart Title” and “Gridlines”, then check “Data Labels” and “Error Bars”
5. Connect the dots.
Head to the “Error Bars” menu option and select “No Line” for your Series X Error Bars — this will remove the horizontal lines on each side of your data points. For your Series Y Error Bars, set the direction to “Minus” and the Error Amount to “100%”. This will create vertical lines between your dates and your data points.
6. Insert event titles.
In the “Format Axis” menu, select “Series 1 Data Labels”, uncheck “Y Value”, and select “Value from Cells.” Then, click the small spreadsheet icon. Select your event titles column and then click “OK”.
This should create a basic timeline with dates along the bottom and data points at varying height, each with a small description above. If desired, you can add extra formatting and color options from the Format Data Series menu.

How to Make a Timeline in Google Sheets
The polar opposite of Excel, Google Sheets makes it easy to create project timeline.
1. Create a new timeline.
Open Google Sheets and select the “Project Timeline” option.
2. Customize.
Edit your timeline. Change any text box, add colors, and modify dates as required. While customization is bounded by the basic format of this Gantt chart, Google Sheets offers one of the easiest ways to create and share a timeline.

How to Make a Timeline in PowerPoint
Making a timeline in PowerPoint is almost identical to the process used in Word.
1. Select your design.
Head to the “Design” tab and select your theme.
2. Insert SmartArt.
Click on “Insert”, then “SmartArt”.
3. Choose and fill your timeline graphic.
Select the timeline you prefer and it will be created with three elements. Add text to the elements directly, and use “Add Bullets” to add bullet points below. Select “Add Shape” to additional timeline sections.
Timing is Everything
Timeline graphics add convenient context to otherwise dry data points. From details about your company from inception to current interaction to in-depth project milestone markers, visual timelines in Google Docs or Sheets, or Microsoft Word, Excel, or PowerPoint offer a way to capture critical data while simultaneously boosting viewer interest and bolstering information retention.