Customer Experience - CX Demo

When the gauge is broken

When your watch stops, it’s unlikely that you believe that time is now standing still. It’s obviously the watch that’s broken, not time. But when a metric on our culture or a complex machine is functioning poorly, it’s easy to get confused. Is this work actually unpopular, or is the bestseller list not an accurate […]

According to Snap’s study, 93% of Gen Z wants to use AR for an immersive shopping experience

CXM would like to present to you the Snap research study which uncovers that Gen Z (born between the late 1990s and early 2010s) are shaping online and retail culture. The global (Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Norway, Saudi Arabia, Spain, Sweden, United Arab Emirates, United Kingdom, United States) study, of…

The post According to Snap’s study, 93% of Gen Z wants to use AR for an immersive shopping experience appeared first on Customer Experience Magazine.

Crazy customer says she’ll put a curse on me

So I was working a night shift and I was going to relieve my colleague. So when I came into work there was a lady in her car parked in employee parking, I asked my colleague about it and they replied with. “I don’t know she’s been parked there since 3:33Am I’m too scared to go over there” Then the car drives up to our booth. So I try and ask her if she would like to park here with us and we can take her to the airport, but she said “Nobody likes you here” and then she rolls down her window and starts waving this bracelet in front of me.. So instinctively I grab the bracelet and throw it, the lady gets out of her car and goes to find it. While she’s busy finding her necklace I called the police and so when she heard me calling the police, she ran to her car saying “I’ll put a curse on you” and went to park in employee parking yet again. Police arrive and go to her car and try and talk to her but she puts a blanket over her head and acting like she’s invisible. Finally she gets out of her car and comply with police to leave.

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Seriously, What is the Metaverse?

Recently, at my daughter’s birthday party, I asked a 15-year-old computer whiz named Emmett to explain the metaverse. He referenced Fortnite and Second Life (a favorite of the hacking group Anonymous), ran through NFTs, crypto and blockchains, and then said, “Really, it’s just a vibe.” Really!? A vibe!?

https://preview.redd.it/at0atuqew5s81.jpg?width=1024&format=pjpg&auto=webp&s=077a682d39a474ae8afa04e872f53100099ef0b8

https://www.customerengagementinsider.com/digital-strategy/articles/seriously-what-is-the-metaverse

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What is Call Center Quality Monitoring and Why is it Important?

Quality monitoring is a standard call center practice – but are your efforts paying off? This guide covers the importance of these practices, actionable tips, and its impact on your customer experience.

The post What is Call Center Quality Monitoring and Why is it Important? first appeared on Fonolo.

An opportunity for significant organizations

Our new project, The Carbon Almanac, is now inviting supporting partners to join us. We are all volunteers and we’re focused on offering institutions a chance to amplify the conversation about climate change. (Partner organizations don’t have to be large, simply committed to help). Supportive groups like Linkedin, Kone NL, Automattic, McCann Worldwide, Porchlight Books, […]

And maybe it’s enough

To feel sufficient, to be satisfied with what we have: Chisoku in Japanese. Of course, by some measures, there’s never enough. We can always come up with a reason why more is better, or better is better, or new is better or different is better. Enough becomes a choice, not a measure of science. The […]