Category: Customer Experience

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Avoid the trap of high attrition – look out for these red flags before you lose your best call center agents!

The post The Warning Signs of Agent Attrition in the Call Center first appeared on Fonolo.

We’ve been naming generations for a long time. Demographers use it to begin a conversation about the changes around us. While a birth range doesn’t guarantee an outlook, the demographics and cultural shifts that a group shares tell us a lot about how they might see the world. And the name is a shortcut to […]

CXM, media partner of Wisdom, is happy to report that Wisdom announced the Saudi Arabia edition of its much-applauded Digital Customer Experience Series which will focus on evolving market dynamics in the Middle Eastern region.  The Digital Customer Experience Series – Saudi Arabia edition, to be held virtually on 30 and 31 May 2022. The…

The post Wisdom’s digital customer experience series – Saudi Arabia edition coming in May appeared first on Customer Experience Magazine.

Our latest State of UX survey asked 100 UX, design and product development professionals working in the software industry to share their approaches and attitudes to the user experience. The results confirmed what we suspected; while most executives and leadership teams across an organization recognize the value of UX (81%), too few can effectively measure…

The post Empowering the business with UX metrics starts with good habits appeared first on Customer Experience Magazine.

Some folks build their work on the frontier of impossible. Breakthrough coding, an astonishing new magic trick, a concerto that takes your breath away. It’s so remarkable that we’re tempted to believe that this is our job as well. Not every once in a while, but daily. To do what has never been done before, […]

In August Forrester did a survey among 691 UK online consumers and discovered that only 17% would like to spend some more time exploring the metaverse. However, 33% do not understand it, and 36% believe they do not have a need for it.   Arguable, 64% of the people surveyed would see a need for it….

The post Some people might love metaverse, but will the environment appeared first on Customer Experience Magazine.

The worst golfer in town came in last in the club tournament. Actually, that’s not true. The worst golfer didn’t even enter. Well, that’s not true either. The worst golfer doesn’t even play.

The last fifty years have seen a worldwide effort to maximize one and eliminate the other. Marketers and technologists work overtime to create convenience. We’ve gone from hunting and growing our food to pressing three buttons on a phone to get it… And the cost of that convenience is high. We give up privacy, control […]