Customer Experience - CX Demo

What is the latest Omnichannel Customer Experience measurement framework? ~ The OCX framework captures omnichannel customer experience on nine relevant dimensions. It comes with a 36-items scale for measuring CX in omnichannel retailing.

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Review a CX JD?

We’re hiring our first Customer XP Specialist at Cron and I’d love feedback on our JD: https://cronhq.notion.site/Work-at-Cron-7ab98de27c9148c8be5f2b04497f5453?p=2aed54d7a74645a58b2dd5759dcd7d8f

A few questions for you:

Did the JD resonate with you/excite you?
Any areas where you’d expect more detail?
Any questions I should be asking you about the JD that I haven’t?
Know anyone who might be interested in the role?

Thanks in advance!

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Coiling ropes

Professionals put things away slowly so that they’ll be ready quickly when needed. Investing time now for time later.

The latest Customer Experience survey questions are available in Table 3 of this article. Also, Table 5 has the survey questions for Customer Satisfaction, Loyalty, and Trust.

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High Noon is a cornerstone of American cinema, a sobering and memorable look at heroism and community. In the movie, the sheriff is facing near-certain death at the hands of a killer freed from prison. He has about an hour to gather a posse of deputies, because together they’ll be able to repel the avenging […]

The resolution of communication

What’s better, a phone call or a zoom call? Which creates more intimacy, a meeting in person or a hand-written letter? The only answer is: it depends. It’s tempting to believe that being in a store, surrounded by sights, smells, packaging, crowds and helpful salespeople delivers more interaction and sales than a catalog. But a […]

Need help with the Retention Strategy Survey

Got a moment?!

Take five minutes to participate in our new market research on the state of renewal practices in 2022.

See how you benchmark against others: https://sprw.io/stt-cd90a4

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Things to feel bad about

You might have a list of them. In fact, many of us do, and consult it quite often. The list is defective for a number of reasons: It’s not accurate. There are things that aren’t right in our world that don’t appear on the list. Our personal list tends to be organized around things that […]

How to Establish a Net Promoter Score Benchmark for Your Call Center

Context is everything when it comes to improving your metrics. Discover how to set an NPS benchmark that works for your call center.

The post How to Establish a Net Promoter Score Benchmark for Your Call Center first appeared on Fonolo.

Two things we say to kids

Overhead recently: To a 10-year-old on his way to a baseball game, “Come home with a win.” To a 9-year-old at the supermarket, “I don’t think you’ll like that.” It’s pretty clear what lessons are being taught.

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Category: Customer Experience

What is the latest Omnichannel Customer Experience measurement framework? ~ The OCX framework captures omnichannel customer experience on nine relevant dimensions. It comes with a 36-items scale for measuring CX in omnichannel retailing.

Review a CX JD?

Coiling ropes

The latest Customer Experience survey questions are available in Table 3 of this article. Also, Table 5 has the survey questions for Customer Satisfaction, Loyalty, and Trust.

Asking and daring

The resolution of communication

Need help with the Retention Strategy Survey

Things to feel bad about

How to Establish a Net Promoter Score Benchmark for Your Call Center

Two things we say to kids

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