Category: Customer Experience

Fonolo is pleased to announce this year’s CX Award winners, Educational Employees Credit Union (EECU) and Oregon Public Employees Retirement System (PERS).

The post Announcing the Winners of the 2022 CX Excellence Awards first appeared on Fonolo.

This is a great excuse for racing to the bottom. Corporations with power go ahead and take advantage of customers. “Well, if we don’t do it, a competitor will.” The public markets don’t require companies to throw out their principles to succeed. In fact, they reward companies that do the opposite. People exploit vulnerabilities in […]

Over the years, I’ve been sharing recipes as pages here on the blog, but never posting about them… you only got the link if I sent it to you. Well, your wait is over. For those seeking non-obvious but delicious and light-on-their-feet recipes, here you go:

On Tuesday, the new Consumer Protection Bill is expected to lay out proposals making it illegal to pay someone to write or host fake reviews online. The latest research reveals that British consumers want regulations that offer total protection from fake reviews. Furthermore, 78% of consumers and 81% of businesses call for the same protection…

The post British consumers demand greater government protection against fake reviews  appeared first on Customer Experience Magazine.

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If 2% of a population takes coordinated action, it makes a difference. If 5% do, it can change everything. This simple math also means that most people rarely do anything. Perhaps they don’t care. Perhaps they’re afraid to speak up and commit. And perhaps it’s simply easier to go along for a free ride. Of […]

The “free market” is a bit of a myth. Other than some board games, it doesn’t exist in real life. We eagerly regulate things like dangerous goods, fraud, insider trading, the warranty of merchantability, trademarks, dumping poison in the water supply, selling heroin to kids, etc. All of these boundaries are designed to create more […]

Some situations seem to call for an opponent. It might be our personality, the structure of the engagement or the way we’ve been taught to behave, but having an enemy seems to focus individuals and groups. For fifty years, America decided that the USSR was the enemy, and spent a great deal of time and […]

If you care about a creative practice, my guess is that you’ve already seen Peter Jackson’s new Beatles movie. If not, go check it out. It’s a miracle that the movie exists at all. I mean, four of the most famous creative humans who ever lived, tenuously holding on to a fracturing association, agree to […]