Consider switching sides
One of the spokespeople for the new milk marketing campaign confessed that she doesn’t really like drinking milk. Sales are way down, and an entire generation is drinking other beverages. Other than the people who are paid to sell or lobby for milk sales, few people are concerned. Milk isn’t going away, but it certainly […]
7 Best Techniques to Improve Customer Experience
Companies should focus on building relationships with customers. This is achieved through loyalty programs and good communication. Companies should also focus on creating a customer-centric culture where customer service is seen as a priority.
Here are “7 Best Techniques to Improve Customer Experience”! Check below link:
https://www.bolddesk.com/blogs/techniques-to-improve-customer-experience
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New decisions based on new information
More than ever, we’re pushed to have certainty. Strong opinions, tightly held and loudly proclaimed. And then, when reality intervenes, it can be stressful. The software stack, business model, career, candidate, policy, or even the social network habits that we had as part of our identity let us down. It’s not easy to say, “I […]
How to make forex forecasts?
In recent months, inflation has made a lot of talk about itself, directly influencing various areas of social and economic life. In particular, the theme of inflation and its trend is crucial for investors, especially for those who work in the forex market, or in the buying and selling of currencies. The increase in the…
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Two kinds of salad
A useful metaphor for freelancers and small businesses. Every good restaurant should have two different salads on the menu. The boring salad is the regular kind. It’s there for people who know that they want a reliable, repeatable, unremarkable salad. It’s the safe part of a safe meal. It might remind them of their childhood […]
This week in CX: which customer service sector is on top?; plus TikTok & HubSpot
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at new research into how social media is being used for brand sharing and exposure. When it comes to customer service, the fashion industry has been found to be the best at providing a top service, and consumers are…
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Replacing bad systems with bad systems
A metaphor involving parking meters. Over the years, parking meters in town have evolved into a cumbersome, awkward system. Coins are heavy and you need to have them handy, meters need to be reinforced against theft and breakage, town employees have to empty the coins and securely deliver them to the bank, meter feeding allows […]
What are the best practices and solutions for modern complaint management?
Every company out there knows that it is near impossible to not receive customer complaints at some point, on some level. However, they’re not all doom and gloom, and something to worry about. As Bill Gates says, “your most unhappy customer is your greatest source of learning”. But do you have the right complaint management solutions…
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