Looking at taxes
Ever since there have been taxes, people have been against paying them. If we define a tax as a “non-productive burden on our activities,” then it makes sense. And a payment doesn’t have to be to the government to be a tax. Is paying your electric bill a tax? Most people don’t mind paying for […]
Third-party privacy risks: how to protect your users’ data
A network of third-party vendors is essential to the success of a business in today’s global economy. Unfortunately, when organizations overlook the security of the vendors they use, customer data becomes vulnerable—at a time when data breaches are rising and consumer trust is at an all-time low. A data breach at a third-party vendor can…
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McKinsey’s latest research finds that a third of UK consumers see a lengthy economic recession
Consumer pessimism about the UK’s economic recovery hit an all-time high in April 2022. Nearly 35% of UK consumers say they believe the economy will show regression or fall into a lengthy economic recession. This lack of confidence in the UK’s economic recovery has drastically declined since October 2021 when economic pessimism was at 17%, having further…
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The progression of the metaverse era: what challenges are social media teams tackling?
According to the recent Sprout Social’s UK & Ireland Index 2022, 85% of social media marketers anticipate incorporating new technologies like Virtual Reality, the Metaverse, and NFTs into their social media strategy within the next year. Moreover, 30% of marketers believe their brands are already ahead of the curve in incorporating new technologies. However, consumers are ambivalent…
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UK EXA’22 winners announced: improving the employee experience across the UK
Last week, HR professionals and enthusiasts alike had an exceptional day. At the live UK Employee Experience Awards TM ’22, the attendees had the opportunity to bear witness to 65 finalists of the programme presenting their top initiatives. The Awards Finals and Ceremony were held at the Hilton Hotel near the country’s national stadium in the…
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Job interview task, analyze data and create a 30-60-90?
I’m in the process of interviewing for a Customer Support Manager role, a title I’ve held at my current company for a while now. However, in this interview process I’ve been given a task to do something I’m not familiar with.
- You are the Customer Support Manager in the US in charge of two teams based in San Francisco and New York, each team has a Team Lead (your direct reports, Name1 and Name2), each TL has five Customer Support agents reporting to them.
- Based on the mock-up data for Q1 for Customer Support globally attached, create a report and analysis of your teams and proposed actions, feel free to expand as needed, we are looking for analytical, solution-oriented free-thinkers.
- Create a 30-60-90 strategy to be presented in your final interview (20 mins).
- Use any tools, resources and formats that you are familiar with for your presentation and report, at COMPANY NAME we use Google Suite (Sheets, Slides and Docs) and Notion mainly but we love to discover new tools and platforms, we favour getting things done over platforms use.
Here are the headers of the report w/ data they’ve given to me. I understand the metrics I’m looking at but I’m unsure exactly of what they’re expecting of me. I’ve not had to do something like this at my current job. It’s a small startup though so I’m assuming it’s just not something we’ve implemented yet.
Is anyone able to help me out or point me in the right direction?
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Sharp language
The internet has provided all of us with an advanced class on using innuendo, piercing invective and anger to make a point with our writing. Now, instead of simply seething or ranting, just about anyone can write an email or a social media post that absolutely destroys someone else. To what end? If the goal […]
The smallest viable audience
It’s a stepping-stone, not a compromise. The media and our culture push us to build something for everyone, to sand off the edges and to invest in infrastructure toward scale. But it turns out that quality, magic and satisfaction can lie in the other direction. Not because we can’t get bigger, but because we’d rather […]
The department of bad behavior
What if organizations had a division that simply did the bad stuff? The people who were responsible for creating system updates that slow down old computers, that cover up bad behavior by employees, the people who dump pollution into the river when no one is watching… If all the folks who invent dark patterns, lobby […]