Elon Musk’s Twitter-Takeover: altering community management
“Free speech absolutist” and Twitter shareholder, Elon Musk, is on the verge of acquiring the social media behemoth. Already, he seems set to make several changes to what some might describe as the original digital community (not forgetting Reddit). For both B2C and B2B businesses, digital communities play a vital role in generating consumer loyalty and…
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How change happens
Slowly then all at once For people who aren’t paying attention or actively involved, it can seem like cultural change is sudden. One big shift after another. In fact, cultural change always happens relatively slowly. Person by person, conversation by conversation. Expectations are established, roles are defined, systems are built. From the foundation The people […]
What strategy to use to promote your online store
According to Statista data, the UK has the largest online shopping market in 25 countries in Europe in 2021. At the pandemic’s beginning, many businesses felt a dire need for an online presence, since there was now no way to sell offline. Many of them started building websites and trying to run ads online as…
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Switching your search engine
Make the choice to upgrade from Google. There are many good reasons to do so, and few downsides. Do it for your efficiency, for the health of the web and for the planet too. First, a quick clarification because this is confusing to many people: The thing you use to browse the internet is not […]
Hear me out: top five CX podcasts of 2022 (part 2)
The passion for doing right for users, employees, and the planet motivates CX leaders to constantly expand their interests and apply proven methodologies for solving wicked problems. Our insights and readership show us that the CX community is eager to learn, network, and make businesses better. It is no wonder there are so many brilliant…
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How to Cut Call Center Costs with Technology
Operating a successful contact center is an expensive endeavour. From agent hiring
The post How to Cut Call Center Costs with Technology first appeared on Fonolo.
Classical music and documentaries
Check the ratings, whichever magazine or website you choose: Classical music and documentary films almost always get more stars and higher ratings than pop music and feature films. The reason is simple: The folks who like stuff like that like stuff like that. The smallest viable audience for certain genres is very clear. That allows […]
Actionable Tips to Boost eCommerce Customer Experience in 2022
We have asked 11 thought leaders from the industry about their take on eCommerce Customer Experience in 2022. This ebook provides deep insights and actionable tips for DTC owners, CXOs, and eCommerce managers to deliver a remarkable customer experience.
Check out the eBook here –> https://getmason.io/ultimate-customer-experience-2022
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How do you motivate users to leave feedback on your product?
Yes, I understand that you say that the product itself should motivate people to talk about it. But still, as a rule, when you ask them to write a review about the platform, they write one-word reviews – like/dislike.
We’ve come up with both a contest, a google form, and a newsletter. Everyone can write that something doesn’t work, but it’s a rare thing to be able to honestly describe what you really liked.)
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