What are things like around here?
Industries are often held together by unspoken hierarchies, signposts on the road to achievement. In the fancy parts of the book business, it’s not profit. Editors are often unaware of which books are truly profitable. They keep track of cultural impact, literary respect, the idea of a book being ‘well published’ and the hard-to-measure currency […]
Skepticism and Denial
Skepticism is a virtue. It requires a willingness to question conventional wisdom, and the guts to accept something after you discover that it’s actually true. Denialism, on the other hand, is a willful rejection of reality. It’s safe and easy, and unproductive. Because there’s no room to change your mind. To be a generous skeptic, […]
Interested vs. interesting
Of course you’re interesting. There’s something about what you’ve done, what you say, how you show up in the world that’s worthy of interest. But that doesn’t mean that people are interested. We each have a noise in our heads, an agenda and something urgent that’s grabbing our attention. And so, the amount of interest […]
The next train
It’s not a luxury, it’s a choice. We can build slack into our lives. We can create cycles so that we don’t need to dance with a crisis around time on a regular basis. If there’s another train after this one, you don’t have to fret. If the deadline for the project is tomorrow, not […]
Help Requested! New slogan for my company!
I work for a large trucking company and we are trying to create a new slogan for our company. We want to find a new, fresh, and creative way to say that we strive to provide the best customer experience without saying something basic like “Powering the Customer Experience”
Any help to make this working slogan better/more unique would be amazing!
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3 Ways to Drive Inclusive Agent Engagement
Two years of sporadic lockdowns have opened up the hiring landscape to
The post 3 Ways to Drive Inclusive Agent Engagement first appeared on Fonolo.
Failing in the trough
There’s a time gap. Marketers raise expectations in order to get someone to sign up and try a product and service. And (hopefully) there’s satisfaction, delight and remarkability once the organization actually delivers on what you promised. In between, the trough. You spend $400 per customer on rent and architecture and web design. Perhaps it’s […]
Interview- Executive Presentation
I’m in the process of interviewing for a CX Advisor role with a really cool tech company. I have a lot of industry experience but this role would be a big leap for me from working for one company to working for more of an advisory company if that makes sense. I’ve been asked to prepare a 20 minute presentation based on a case scenario and how I would approach the situation and advise the client. Has anyone done something like this? Any tips on resources you used to prepare? Thanks!
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Top ways to ensure a fully accessible digital experience
An astounding 97% of websites don’t offer a fully accessible digital experience to their users. This is despite the fact that millions in the UK self-identify as having a disability or an impairment that impacts their ability to use technology. Additionally, the 2019 Click-Away Pound survey found that 70% of people will leave a website…
The post Top ways to ensure a fully accessible digital experience appeared first on Customer Experience Magazine.