Some questions
Who’s it for? What’s it for? What change do you seek to make? What’s the hard part? If you could learn one skill that would help your project, what would it be? How can you tell if it’s working? Would it be easier if you had help? Would it be easier to make an impact […]
Problems now (problems later)
People always address now problems before they work on later problems. Every time. On one night in 2004, you might have had two choices. You could go out for a fancy dinner with friends, or you could buy one share of Google at their IPO. A couple of decades later, your dinner is forgotten but […]
Boutique Bliss: Dolce&Gabbana advancing immersive experiences
Marketing tools and brand awareness are rapidly advancing to accommodate the progression of our tech-world. We are now constantly in the search for innovative, energetic new campaigns to impress customers and other competitive businesses alike. Experiential marketing to show off your brand is proving to be particularly impactful. Prestigious fashion house, Dolce&Gabbana, has even stepped…
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Why Digital-First Contact Centers Remain Ahead of the Competition
While we may all be grateful, we no longer live in a
The post Why Digital-First Contact Centers Remain Ahead of the Competition first appeared on Fonolo.
Handmade, original and significant
There are still pockets of our culture where a single individual can create and share a body of work that’s resonant and unique. I’ve become hooked on a podcast called A History of Rock Music in 500 Songs. I’m now a backer on Patreon. The show is at https://500songs.com/ [My suggestion is that you start with […]
Push vs. pull
The non-networked world was driven by push. The merchant stocked goods and waited for you to come buy them. The manufacturer made things in advance and advertised so you’d go buy them. The cab waited by the corner hoping you’d come out and hail it. The door-to-door salesperson went door to door… But the web […]
The coyote’s anguish
It’s one of the best metaphors for life, marketing, achievement, community and possibility in all of TV cartooning. The coyote is always looking for a quick win. Because he doesn’t persist with a plan that builds over time, all of his outlandish stunts add up to nothing but frustration. The coyote is obsessed with gaining […]
Marketing vs. promotion
People often use the words to mean the same thing, but they’re different. If an exterminator puts signs and banners in front of a fancy house when they’re inside killing rats, that’s promotion. But it’s not good marketing. Marketing is creating the conditions for a story to spread so you can help people get to […]
Customer Health Score Template – Need Feedback and maybe some improvement Ideas
After interviewing over 70 customer success professionals, we created an easy-to-use spreadsheet to calculate customer health score and predict churn.
We build a Health Score Template for customer success, sales and revenue operation managers so if you are interested you can get that and tell us what you think about it. The template is free for you.
Right now, we are searching for people to test the product and give us feedback on what we can improve on.
It’s a template view
Can’t add pics to the post 🙁
Best Regards
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Are you smart?
Smart is no longer memorization. It’s not worth much. Smart is no longer access to information. Everyone has that. Smart is: • Situational awareness • Clarity of goals • Good taste • Empathy for others • The ability to make decisions that further your goals The good news is that smart is a choice, and […]