Category: Customer Experience

submitted by /u/ntendek1 [link] [comments]

Hi there! I’m working at a chatbot development company (we build custom chatbots and do many integrations with our clients’ tools) and we recently launched a podcast #Strategic adopters a show for businesses on how to turn digital tools into solutions for their companies. Each episode features a conversation with a tech or CX expert about the best approaches to using digital tools to connect better with customers. The first episode was with folks from Google. Here’s the list of questions we covered. ❓Who will benefit the most from Google’s Business Messages? ❓How does Google’s Business Messages differ from other solutions? (Like WhatsApp Business) ❓What are the most beneficial features of Google’s Business Messages? ❓And for pre-purchase research/pre-sales product support? ❓What problems businesses can solve and better not solve using Google’s Business Messages? ❓What questions/experience should be automated and what it’s better to handle with agents? ❓What are the first steps to integrate Google’s Business Messages into customer experience (CX) strategy and workflows? ❓How do you keep the human touch when automation is involved? ❓What are some “rookie mistakes” when it comes to implementing Google’s Business Messages? If you found a question you’re interested in, here’s the link where you can read some insights and listen to the episode. Hope you’ll enjoy our conversation! submitted by /u/Avandegraund [link] [comments]

We’re not very good at predicting the future.

We’ve very good at being aware of the urgency of the moment, and familiar with our need to deal with emergencies.

Before we react, though, it might be worth asking “and then what happens,” five times.

Five steps from here to there…

If any of the steps involve, “and then a miracle happens,” or “we’ll deal with that later,” it might be worth taking a few more moments to reconsider the first step.

submitted by /u/ntendek1 [link] [comments]

submitted by /u/Janet724 [link] [comments]

This is a very different task than snake charming.

The first is far more common, but it requires heavy equipment and is often dangerous…

On the other hand, if you have empathy and patience, it’s possible to learn to charm the snakes instead.

Malpractice by one of us is malpractice by all of us.

When a calling turns into an industry, that can change.

In an industry, it’s buyer beware. It’s us against the rest. It’s a quiet line of self-preservation.

But in a profession, it’s clear that a service is on offer, and that standards and trust matter.

submitted by /u/thickasatheif [link] [comments]

It’s possible to create a life where we only perform tasks when we feel like it.

More likely, though, we end up with commitments. Commitments require us to do work when they feel like it, regardless of whether we do or not.

And the best sorts of commitments create a positive cycle. We end up changing our attitude and our energy precisely because we said we would.

This is one reason why a long vacation can leave us in a torpor. Left to our own devices, we skid to a halt.

This can be an uncomfortable question. Not because any of us have unlimited time and unlimited money, but because it puts us on the spot in a few ways:

Are you able to understand the project well enough to put boundaries around it? If you don’t, are you aware enough to announce what you will need to learn so that you can?Are you willing to be on the hook for managing the work so that you will be on time and on budget?Are you comfortable enough with your vendors and your team to accept responsibility for work you’re asking them to do?Are you a perfectionist, unwilling to ship the work until someone is finally so frustrated, cornered or broke that they pry it from your hands?The flip side: can you embrace the fact that no project is perfect and that by creating a budget, you’re leaning into boundaries that make you a professional when you do this work?

Too often, we’d rather say, “I’ll know it when I see it, it’s too important to compromise, you’re sucking all the fun out of it, the contractors won’t work with a budget and–don’t you want it to be good?”

But the best work regularly ships on time and on budget.