materialis domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /www/eksidoio_182/public/wp-includes/functions.php on line 6121Hi there! I’m working at a chatbot development company (we build custom chatbots and do many integrations with our clients’ tools) and we recently launched a podcast #Strategic adopters a show for businesses on how to turn digital tools into solutions for their companies. Each episode features a conversation with a tech or CX expert about the best approaches to using digital tools to connect better with customers.
The first episode was with folks from Google. Here’s the list of questions we covered.
❓Who will benefit the most from Google’s Business Messages?
❓How does Google’s Business Messages differ from other solutions? (Like WhatsApp Business)
❓What are the most beneficial features of Google’s Business Messages? ❓And for pre-purchase research/pre-sales product support?
❓What problems businesses can solve and better not solve using Google’s Business Messages?
❓What questions/experience should be automated and what it’s better to handle with agents?
❓What are the first steps to integrate Google’s Business Messages into customer experience (CX) strategy and workflows?
❓How do you keep the human touch when automation is involved?
❓What are some “rookie mistakes” when it comes to implementing Google’s Business Messages?
If you found a question you’re interested in, here’s the link where you can read some insights and listen to the episode.
Hope you’ll enjoy our conversation!
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