How to improve the CX at your vacation rentals
Within the past few years, many landlords have begun transitioning some of their higher end properties from leased annual rentals to vacation rentals – it is simply more profitable to do so. Even if the properties aren’t occupied every month of the year, the amount of money they can charge for vacation rentals is much…
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Cisco AppDynamics latest report: the journey to observability
The pandemic has accelerated the digitisation of customer interactions by several years. As people spend more time online, they are aware of the quality of digital experiences (DX) brands can offer. Consumers have come to understand what an online experience can and should look like in 2022. The rise of full-stack observability This shift in…
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Supplier Experience Management in the post-Covid world
Supply chain management is amongst the top 5 business priorities in 2022. Trade tensions, COVID-19 lockdowns, and the closure of the Suez channel have caused unprecedented disruptions. Organisations have been forced to prioritise supply chain management to the top of their business and microeconomic agendas. We are witnessing disruption to the business world which requires…
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Advancing employee experiences in the face of change
If the employee experience (EX) is not one of your top business priorities, then it should be. For a start, good employee experiences deliver growth. MIT’s research in 2017 demonstrated that businesses with an EX in the top quartile deliver 25% higher profits than businesses in the bottom quartile. What’s more, a positive EX helps…
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5 Steps for providing a positive work environment
A positive work environment is important for maintaining overall team productivity and employee retention. The workspace should be physically comfortable for employees to enhance their work output. More importantly, all employees should have the tools to succeed located in an optimised workspace. 1. Start with the onboarding process Exuding a positive work environment for your…
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“Knock, knock”
The purpose of most communication isn’t to completely explain yourself. Too often, we get stuck relieving tension, making our case and closing the door on the discussion. The purpose is to open the door to interaction, learning and action. “Who’s there?” is a fine response to hope for. Communication is a process, not an event.
Best [insert] ever
This is a trap worth avoiding. When we examine our life experiences, the ones that stand out are usually about change. Either we were changed or we helped someone else get to where they sought to go. And change is fleeting. And change changes us. We can’t step in the same river twice, because the […]
With/for/to
Most of our interactions fall into one of these categories. Our strategy for the game involves doing something to the other team. Many service businesses are aligned around the idea of doing things for their patients or customers. And long-term mutually beneficial relationships are built around with. Trouble happens when one party expects a different […]
Fashion Consumer Survey
Hi, my dissertation aims to find out the impact sustainable fashion has on consumer behaviour. The survey should only last 3-5 minutes. It is written in English and anyone can participate. If you could take the time to fill out this survey I would be so grateful. Thank you!
submitted by /u/Affectionate-Pair-10
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