Category: Customer Experience

Within the past few years, many landlords have begun transitioning some of their higher end properties from leased annual rentals to vacation rentals – it is simply more profitable to do so. Even if the properties aren’t occupied every month of the year, the amount of money they can charge for vacation rentals is much…
The post How to improve the CX at your vacation rentals appeared first on Customer Experience Magazine.

The pandemic has accelerated the digitisation of customer interactions by several years. As people spend more time online, they are aware of the quality of digital experiences (DX) brands can offer. Consumers have come to understand what an online experience can and should look like in 2022.  The rise of full-stack observability This shift in…
The post Cisco AppDynamics latest report: the journey to observability appeared first on Customer Experience Magazine.

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Supply chain management is amongst the top 5 business priorities in 2022. Trade tensions, COVID-19 lockdowns, and the closure of the Suez channel have caused unprecedented disruptions. Organisations have been forced to prioritise supply chain management to the top of their business and microeconomic agendas.  We are witnessing disruption to the business world which requires…
The post Supplier Experience Management in the post-Covid world appeared first on Customer Experience Magazine.

If the employee experience (EX) is not one of your top business priorities, then it should be. For a start, good employee experiences deliver growth. MIT’s research in 2017 demonstrated that businesses with an EX in the top quartile deliver 25% higher profits than businesses in the bottom quartile.  What’s more, a positive EX helps…
The post Advancing employee experiences in the face of change appeared first on Customer Experience Magazine.

A positive work environment is important for maintaining overall team productivity and employee retention. The workspace should be physically comfortable for employees to enhance their work output. More importantly, all employees should have the tools to succeed located in an optimised workspace.  1. Start with the onboarding process Exuding a positive work environment for your…
The post 5 Steps for providing a positive work environment appeared first on Customer Experience Magazine.

The purpose of most communication isn’t to completely explain yourself. Too often, we get stuck relieving tension, making our case and closing the door on the discussion.

The purpose is to open the door to interaction, learning and action. “Who’s there?” is a fine response to hope for.

Communication is a process, not an event.

The all-volunteer Carbon Almanac launches tomorrow. You can pre-order today for delivery on pub day in the US (I recommend the print edition much more than the digital or audio–it’s best as a book.) It’s not too late but we need to begin changing our systems. And you can’t change a system until you see it.

This is a trap worth avoiding.

When we examine our life experiences, the ones that stand out are usually about change. Either we were changed or we helped someone else get to where they sought to go.

And change is fleeting. And change changes us. We can’t step in the same river twice, because the second time, the river itself has changed.

The pressure we put on ourselves for every project to be “the best ever” experience creates a shallow race for bling instead of a deeper, more useful focus on what’s actually possible.

Seeking to rank our experiences takes us out of the moment. It turns us into sportscasters, spectators and statisticians. We end up comparing our wedding or our box office numbers or our tweet stats not only to our own best ever, but to the stats of others.

This summer is unlikely to be your best summer ever. But it will be a summer, and it’s up to each of us to decide what to do with it.

Every project is worth the journey if we let it be.

Most of our interactions fall into one of these categories.

Our strategy for the game involves doing something to the other team.

Many service businesses are aligned around the idea of doing things for their patients or customers.

And long-term mutually beneficial relationships are built around with.

Trouble happens when one party expects a different relationship than the other one might.

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