Joining the Carbon Almanac Network
We’re looking for some volunteers to join us. It’s life-changing, useful, powerful work. After taking our Almanac to #1 in the US, Italy and the Netherlands, the volunteers on this project are working to amplify our message. We connect online, from countries around the world, and we’ve built an actual social network, one with a […]
Shadows and light
Rhetorical questions, some easy, some particularly difficult, all worth thinking about: If your house near the ocean has a beautiful view, should the person who buys the lot closer to the shore be able to build a house on it? If your restaurant needs to empty the dirty oil from the deep fryer, is it […]
The looming problem of resident debt
Housing associations cater for a higher proportion of vulnerable households. As energy prices and the cost-of-living soar, residents are experiencing unprecedented difficulties. Having already had their incomes negatively impacted by the pandemic, many vulnerable residents are now particularly susceptible to falling into debt. They may even be less able to recover from it. Two heat…
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The future of dating: merging digital and human experiences
The market for online dating is incredibly crowded, with more than 1,400 digital options in the UK alone. Demand for digital dating initially spiked at the onset of COVID-19, when people sought relationships while isolating and social distancing. The increase in demand led to this product-filled market promoting the same thing: connection. Brands looking to…
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Why implementing a Customer Engagement Platform is crucial
Omdia’s 2022 report reviews how the Customer Engagement Platform (CEP) market is growing. Additionally, it assesses the tremendous value in implementing CEP solutions, and what this can provide for organisations. Twilio has been ranked as a “Customer Engagement Platform” leader. They have been given the highest CX ranking for Omdia’s CEP offering. For companies to…
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Paths not taken
And vs Or. Leading a project is about causing the death of a million ‘ands’. There was a long line at the ice cream stand, but the person in front wasn’t budging. The customer had narrowed down the choice to four flavors, but they were paralyzed, unable to choose. It’s not because any of the […]
In 4 Schritten mit der Customer Experience Beratung CustomersX zu wertvollen Beziehungen
Customer Experience Management wird oft missverstanden im Sinne, den Kunden ein möglichst tolles (emotionales) Erlebnis zu bieten. Dies ist grundsätzlich nicht falsch. Es besteht aber die Herausforderung Erlebnisse zu entwickeln, die wirklich differenzieren und auch dem Unternehmen einen Mehrwert bieten. Unsere Customer Experience Beratung zielt somit auf die Balance zwischen Wert für die Kunden aber auch Wert für das Unternehmen ab.
Besuche hier: https://customersx.tumblr.com/post/690477027646685184/in-4-schritten-mit-der-customer-experience
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The role of the CXO and differences between UX and CX
The CXO is charged with bringing holistic experience design to the boardroom and making it an intrinsic part of the company’s strategy and culture.
UX follows a user’s interactions with a product, service, or system, and CX follows a user’s engagement with a company throughout their lifetime with the brand. A CXO would align the UX, PM and CX to strategic goals of the company.
Exploring this topic has been interesting for me, I would love your opinions on my latest video Watch video here
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Dependable
This is a distinct skill. Something can be dependable without being extraordinary, rare or even a good value. It’s also one of the easiest skills to acquire, and often quite valuable if you stick with it. While sticking with dependable is sort of redundant, it’s also required.
Bestseller energy
Something magical happens when people are in alignment and an idea becomes a bestseller. When there’s a line out the door. When there’s a buzz in the room. When people are talking about the work you’re doing. At least some of the people. A restaurant is more fun. A course seems more important. A project […]