More than your share
The math is simple: many people do less than they should. They might be selfish, but it’s likely that they’re struggling with a lack of resources or a story of insufficiency. Either way, in any community or organization, many people contribute less than their peers. Whether it’s splitting a check, getting a project done or […]
Amazon still won’t refund me for my laptop and it’s been 8 days. They say it might take another 7.
Amazon still won’t refund me for my laptop and it’s been 8 days. They say it might take another 7.
I ordered an Alienware m15 for over $2300. I had multiple ups pickup requests as that was the only way to get a return. I kept trying to turn it on it off because it was so problematic. But it created more and more return requests. It got picked up without me knowing so I have to call Amazon daily.
It’s been 7 days, it’s at Amazon, but they refuse to give me a refund. They say it’s having a problem. They have it so why aren’t they giving it to me.
Would calling the bank be helpful. Maybe they can pressure Amazon.
This is some of the worst customer experience of my life. Please help.
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Are you using automated calls for customer research?
According to a report by Deepgram and Opus Research – 73% of respondents noted customer experience analysis as the most impactful use of voice technology. So, are you also using automated calls to secure quality customer feedback – If so, how has the experience been?
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Finding persistent invisible systems
Plastic was inevitable. It took hundreds of years to perfect, but we built a system based on profit, convenience, productivity and markets. Markets are extremely good at sniffing out problems that can be solved with transactions. If people care enough to buy something to fill a need, someone else is likely to try to make […]
Are your employees facing organisational change fatigue?
Change was constantly emerging as a key topic during the last two years. While businesses must innovate and drive positive changes to grow, the people behind those new projects are often overwhelmed. According to a survey by Limeade, 59% of managers say they feel overworked, with 72% saying they have felt more pressure to deliver…
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Why are companies struggling to stay relevant to their customers?
88% of executives believe that employees and customers needs are changing faster than businesses can respond to them. It is leading to a crisis of relevance, according to a new report from Accenture*. “External factors – from economic to cultural, environmental and political – are affecting people more than ever before. It’s making life more complicated…
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How to persuade others about the ROI of your CX programme
Proving the return on investment (ROI) of customer experience (CX) initiatives can be difficult. Even alongside the fiddly, specific mathematics and logistical elements, it can be challenging to measure and prove. Especially as it could take months, or even years, to see results, proving your ROI is something to perfect. There are a multitude of factors…
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IoT’s role in transforming healthcare
Personalising the patient experience is now a possibility by integrating IoT (Internet of Things), and data from those devices. It can provide both patients and their doctors with a better picture of their health, as a better way to track daily activities and outcomes. IoT in healthcare simply provides another data point. This can be…
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Get Wonky: a blockchain of culture programme by Eltizam
You can find Renata’s audio interview with Chris Roberts at the end of this article. Innovative customer experiences and sustained customer engagement are top priorities for many organisations. Whilst defining strategies, many organisations tend to overlook the critical contribution that employee engagement makes towards their goals. I believe that for any business to be successful,…
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Expectation and delight
They dance with each other. If expectations are too low, you don’t get the gig, and you’ll never have a chance to engage with a customer. But if they’re too high, surprise and remarkability disappear. As you succeed, it’s harder, not easier, to bring delight to the people you serve. Often, this is replaced by […]