The last minute
If you do anything at the last minute that takes more than a minute, you’re not organizing your project properly. The last minute is not a buffer zone, nor is it the moment to double-check your work. The last minute is simply sixty seconds to enjoy and to remind yourself that you successfully planned ahead.
This week in CX: Pendo, Chattermill, and Gartner
Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customer loyalty to ridesharing services, the focus of digital strategies, Pendo’s inefficiency report, and AI in the hardware industry. Key news Gartner predicts conversational AI will reduce contact centre agent labour costs by $80 billion by 2026. 10% of…
The post This week in CX: Pendo, Chattermill, and Gartner appeared first on Customer Experience Magazine.
How to Improve Call Center Employee Retention
It’s simple: If you can’t engage and retain employees, you’ll have trouble
The post How to Improve Call Center Employee Retention first appeared on Fonolo.
Don’t blame the mouse
If you leave your cheese out and the mouse eats it, the mouse is simply being a mouse. While it might be nice if the mouse didn’t wreck your dinner, that’s his job. Often, we show up with our cheese and then become indignant when the mouse does what mice do. “Oh, you’re a mouse.” […]
The advice gap
Wisdom and good advice are everywhere, now more than ever. And yet, despite the abundance that’s available, people often make errors in job searches, product launches, or even planning a party. There might be three reasons: The advice might not be good, or it doesn’t appear to be valid. It’s hard to tell good advice […]
What do you use for user onboarding?
Hi, guys!
How do you onboard new and existing users? Do you use any tools?
submitted by /u/Bianca_Dicu
[link] [comments]
Unbeatable vs perfect
Google has killed more than 200 projects over the last few decades. They fail all the time. More than once a month they shut down a business that frightened the competition and seduced consumers. That’s part of the recipe for becoming an unbeatable behemoth. Fail a lot. Institutions like Western Union and A & P […]
3 technological processes to help small businesses compete with larger enterprises
Small businesses account for 99.9% of all businesses in the United States. However, less than half have stayed in business for more than five years. In a competitive market, brands must use every tool at their disposal to stand out and stay open. In the last few years, customers have become more comfortable interacting with…
The post 3 technological processes to help small businesses compete with larger enterprises appeared first on Customer Experience Magazine.
Making empathy core to customer experience
Technology is now deeply woven into how customer experience (CX) is delivered. So it would be fair to assume that the human touch is missing. 59% of consumers feel companies have lost touch with the human element of CX. They are sacrificing personal interaction for the sake of efficiency and productivity. However, technology and empathy…
The post Making empathy core to customer experience appeared first on Customer Experience Magazine.
Employing empathy in healthcare to facilitate actionable change
Currently, CX professionals rely heavily on survey data to keep their finger on the pulse of their customers’ thoughts, feelings, and opinions. However, amidst the growing pressure, there’s been a demand for more context and clarity. This clarity comes from a deep, emotion-driven understanding of the interactions between customers and brands. What’s the missing component…
The post Employing empathy in healthcare to facilitate actionable change appeared first on Customer Experience Magazine.