Talking about money
Who benefits when we hesitate to look at money clearly? When we avoid doing a P&L, thinking about pricing, or creating a budget, we’re avoiding the fear that comes with these choices. And we’re also decreasing our odds of success. Good cooks talk about salt. Successful athletes talk about training. Money isn’t the point. But […]
Survey reveals consumer expectations heightened as a result of inflationary price hikes
A survey of over 2,000 working age adults has revealed that the perceived standard of UK customer service is slipping in the wake of record inflation. Close to half (41%) of the respondents questioned by People 1st International said that the standard of customer service they had received in the last 12-18 months had worsened….
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What type of customer onboarding materials do you use?
Hi, guys!
Customer onboarding has become a popular topic lately. So, I was wondering what type of onboarding materials you use.
Plus, what are the challenges you encountered while setting up the onboarding process?
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The high street come back: how to transform the customer experience
The most notable effect of the pandemic on consumer habits has been the great shift away from physical spaces into the digital realm. The impact was so severe that household names like Debenhams couldn’t survive the seismic change. Ecommerce accelerated at an unprecedented rate in the face of lockdown, but two years later, this is…
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Feature creep
Adding another feature is cheap compared to the benefits it offers to new users or existing ones. Once a feature is added, it is almost never removed. When enough features are added, the system breaks down and fails. This isn’t just software. It’s the menu at the diner. It’s the buttons on the dashboard of […]
Gartner outlines six trends driving near-term adoption of metaverse technologies
Six trends are driving the use of metaverse technologies today and will continue to drive its use over the next three to five years, according to Gartner, Inc. Marty Resnick, VP analyst at Gartner said that while widescale adoption of metaverse technologies is more than 10 years away, there are practical ways organizations are harnessing them now, for example,…
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5 Reasons to Use After-Call Surveys
Think about how many phone calls your contact center receives in one
The post 5 Reasons to Use After-Call Surveys first appeared on Fonolo.
The 2023 edition of ECXA™ is now open for entries
Awards International announces the start of the European Customer Experience Awards ’23, a premium awards programme celebrating top results and achievements of the CX community in Europe. As of September 5, the second edition of ECXA™ is officially accepting entries. Companies of all size from across Europe are invited to showcase their achievements, submit their applications and…
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Prove the ROI of your customer experience programmes in 3 steps
To secure and retain support and budget, CX leaders must effectively use their data to demonstrate the ROI of CX. This involves proving the link between improved customer satisfaction and wider business outcomes. Customer retention, purchase frequency, lifetime value and referral impact on conversions are included in this. A recent Gartner survey of 362 global…
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Can I Create A Passive Income Online In 2022
It’s 2022 and the question of the year is “Can I create a passive income?” Yes, absolutely. In this article, we go over a few methods of creating a passive income. What Is Passive Income? Passive income is a wage you can earn without per se physically working to continue making money. Unlike an active…
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