No time to waste
Of course there isn’t. Time is all we’ve got. Time is all there is. We can’t waste time because it’s not ours to waste. It’s simply the way we keep track of everything else.
This week in CX: automation and ITSM trends for 2023
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re looking at the latest research reports in IT Service Management trends, influencer marketing, and first-party data. There’s also new comment about Google’s plans to introduce generative AI into its advertising business. Key news Commentary share: Google’s new AI ads…
The post This week in CX: automation and ITSM trends for 2023 appeared first on Customer Experience Magazine.
Avoiding food waste confusion
Everybody eats That’s the biggest problem. While plenty of people drive or play pickleball, eating is particularly widespread. Seven billion people multiplies into a big number… Creating the food we eat has significant climate impact. Some of the factors, in unranked order: Even if we wasted no food at all, the impact of all of […]
Self-service is the future of customer experience. And video is a key player in that.
With self-service options on their website, brands can serve their customers faster while saving costs – enriching the customer experience while benefiting the brand’s bottom line. Sounds like the dream, right?
I wrote a blog that explains why video self-service, like video FAQs, is the future of CX. Read it here: 4 Ways Self-Service Portals & Video FAQs Strengthen CX.
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Guide to increasing your customer satisfaction.
By listening to customer feedback, businesses can improve their products and services, enhance the customer experience, and build strong relationships with their customers.
Prioritizing customer feedback shows that a business values its customers and is committed to meeting their needs and expectations.
Read this blog for more details on reasons why customer feedback is important for your business:
https://www.bolddesk.com/blogs/importance-of-customer-feedback
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The natural size
No matter how many people come over for dinner, you’re only going to be able to engage with a few. And no matter how big the crowd in the arena, the musicians can only see the faces of a few hundred. An investor can only be engaged and smart about a very small number of […]
Essential Automation Strategies for Contact Centers
Is your contact center staying on top of advancements in AI and
The post Essential Automation Strategies for Contact Centers first appeared on Fonolo.
AI in Customer Experience: Finding the Right Balance for Optimal Outcomes
“The whole world went crazy when ChatGPT came out because every company was like, I want my version of this. It’s gonna make all my call center agents go away or I can have my own chatGPT. I think that is the absolute worst use case for the power of these models.” – Chris Crosby
STRAIGHT TO THE FACTS!
GPT and LLM models like ChatGPT can enhance customer experience or the whole business, but they’re not without risks – such as hallucinating answers or producing misleading information. 🚧 Knowing the limitations of these models is crucial to harness their power effectively. 💡
Failing to find the right balance between automation and personalization can lead to disappointing outcomes and potentially damage your brand reputation. 😨
Check out our recent webinar by Chris Crosby, Craig Stoss, and Vytenis Pakenas as they share their knowledge about:
1️⃣ Balancing Automation and Personalization: The benefits and limitations of AI and human interaction in CX 🤖💁♂️
2️⃣ Managing GPT Risks and Limitations: How to navigate the challenges of GPT to ensure optimal outcomes 🛡️
3️⃣ The Future of CX with AI: New opportunities, challenges, and considerations as AI and GPT continue to shape the customer experience landscape 🏙️
Link to the webinar – Watch now
P.S. Thank you to this Reddit community for making it happen!
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The empathy device
It’s interesting to realize that mirrors weren’t perfected until a few hundred years ago. Human beings spend a lot of time considering our own appearance and our own feelings and most of all, our own needs. The market produces a shift. When it’s a fair and open exchange, the customer gains in power. As a […]