Why Is Integrated Conversational AI Solution Important for your Customer Experience? ☝🏼
Today we want to introduce you to the Omnichannel Customer Support approach, where all channels are available to the consumers and they are connected.
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Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of
The post Auction House Giant Improves Call Center CX by Sweating the Details first appeared on Fonolo.
The beef tax
We’re all paying it, every day. In the US, taxpayers subsidize the cattle industry with billions of dollars of tax money each year. Most of that goes to pay for feed crops, but there is also a huge allocation of public land for the grazing of cows. About half the land in the entire country […]
Is there a word for that?
Experts have a word for it. If it’s important, conceptual or frequently discussed, there’s probably a domain-based word that experts understand. The precision of a special vocabulary allows them to do better work. But… Just because someone knows the word for it doesn’t mean that they understand, or that they’re a useful expert. And… If […]
How to Teach Call Center Soft Skills
When it comes to delivering great customer service, call center agents need
The post How to Teach Call Center Soft Skills first appeared on Fonolo.
“It’s just not that good”
That might be true, but it’s worth being clear about it. Not that good for who? If you mean to say, “I don’t like it, it doesn’t appeal to me,” then that’s what you should say. If, on the other hand, you have enough expertise and domain knowledge to say, “I understand what has appealed […]
Building infrastructure for unstructured data analysis with Dmitry Lupov, Co-founder at Chattermill
Today on CX Lore, we talked with Dmitry Lupov – the co-founder at Chattermill. With a background in mathematics and data analysis, Lupov is fantastic to explain the role of a data analyst in CX. We discussed the essential skills needed to master the field of advanced data science. The focus of our conversation was…
The post Building infrastructure for unstructured data analysis with Dmitry Lupov, Co-founder at Chattermill appeared first on Customer Experience Magazine.
Building infrastructure for unstructured data analysis with Dmitry Isupov, Co-founder at Chattermill
Today on CX Lore, we talked with Dmitry Isupov – the co-founder at Chattermill. With a background in mathematics and data analysis, Isupov is fantastic to explain the role of a data analyst in CX. We discussed the essential skills needed to master the field of advanced data science. The focus of our conversation was…
The post Building infrastructure for unstructured data analysis with Dmitry Isupov, Co-founder at Chattermill appeared first on Customer Experience Magazine.